Join an award-winning creative force using technology to forge its way forward.

Work with over 800 team members spanning all over the globe. With clients from financial services, technology, media, consumer electronics, medical and health care, automotive, aerospace and the non-profit sector, the sky's the limit for this event agency.

They are looking for a senior and skilled event technician to join their amazing team. Broadcast your Audio, Video, Lighting and stage expertise to the world!

If you are a versatile team leader who foresees problems, ensures clients and vendors needs are put at the fore front, WE ARE LOOKING FOR YOU!

THE ROLE

- Handle audio desk, lighting desk, vision mixer and broadcast cameras
- Advice clients/stakeholders on production practices
- Basic editing for clients
- Work closely with producers to produce A/V and staging layouts
- Build lasting relationships with clients and vendors

YOUR EXPERIENCE

- Knowledge of PTZ cameras and controllers
- Experienced within the technical event production
- Eloquent in digital video streaming
- Full understanding of audio-visual technology (lighting, staging, rigging)

YOUR PROFILE

- You need to be calm minded amidst the craziness of an event
- Able to manage multiple concurrent deadlines
- Able to communicate and disseminate information well
- Able to lead and delegate efficiently

Send your CV now and grab this opportunity!

Reg No.: ( 11C4388 )

EA License No.: R1326872

We Are Aspire is acting as an Employment Agency in relation to this vacancy.

Do you find streamlining repetitive finance processes important to enable higher efficiency and allow more time spent on high-value-adding tasks? Do you have experience in developing finance automation applications using Esker Framework and JavaScript? If so, we want you to be part of our finance automation team to empower our clients with digitalized solutions that will increase their finance process efficiency and improve business outcomes!

What does the role looks like?

• Uses business and technical acumen to understand the customer’s business requirements, technical requirements, and the competitive landscape.
• Leads the solution process in presales and delivery, coordinating stakeholders towards an agreed finance automation solution.
• Translates customer needs into a solution design in presales and delivery; costs, articulates, and sells the complete solution to customers.
• Ensures that all software components and infrastructure required for the solution are correctly defined, and the best partners to work with are qualified and selected.
• Develops and communicates the cost-benefit analysis.
• Implements the end-to-end finance automation solution, with trusted knowledge and experience to best meet the customer needs.Competencies:

What are we looking for?

• Strong knowledge in HTML5, CSS, JavaScript, AngularJS, and React JS.
• Strong knowledge in designing, installing, configuring, and deploying finance automation solutions such as Esker, Coupa, and HighRadius.
• Exceptional customer-facing and interpersonal skills, able to perform, conduct workshops and meetings to develop customer solutions.
• Expert skills in consultative selling, designing, and implementing software solutions are required.
• At least 3 years of experience in information technology.
• Bachelor’s Degree in Computer Science, or equivalent.

Interested candidates who wish to apply for the advertised position, please click "Apply" or email an updated copy of resume to Alvin at [email protected] for more info.

EA Licence No: 11C5502

EA Registration Number: R1874110

CloudGo is a consulting company that solves business problems by delivering digital workflows that matter. We are one of ServiceNow’s largest and fastest-growing Elite services partners, and due to our rapid growth, we need a Senior Technical Consultant.

As a Senior Technical Consultant, you will be leading teams and supporting projects deploying ServiceNow based solutions for CloudGo clients globally.

As part of the broader project team, responsibilities will include liaising directly with clients to identify and document their requirements and the configuration and development of software to meet those requirements.

The Senior Technical Consultant is also responsible for delivering outcomes for our clients. You will be conducting needs assessments, configuring applications, integrating third-party apps, building, and maintaining relationships, training and ongoing client support and follow-up. You are technically very strong and can work with customers to ensure their business requirements are solved not only through technology but also through people and process solutions.

Besides this, you will also be providing leadership focus for both your team and for the clients that you are supporting.

We Hire for Culture First:

Our people are global go-getters, we look to the long term, we solve for the customer, and we value open, honest, early communication. We believe we don’t exist without exceptional people, so we respect and value them. We pay fair base and at-risk components based on experience and the market.

Other companies give you a job. We give you opportunity.

CloudGo is focused on building a people-focused organization with a long-term culture of excellence. We work hard, we have fun, we innovate and grow talent.

Key Responsibilities

· Investigate, document, and analyse key client organisational processes

· Work collaboratively with the project management team to determine required resources and create realistic timelines

· Maintain an effective client follow-up system to ensure that clients are contacted regarding project progress and overall satisfaction

· Coordinate and execute client training

· Take charge of finding information sources, gathering, and interpreting problem statement, execute analysis and present findings to team members and stakeholders

· Perform and organise ongoing support for customers such as report building, data quality, new integrations, etc

· Contribute to the development of a strategic vision for product development and enhancement

· Design and architecture solutions in appropriate platforms

· Applying in-depth functional knowledge of ITIL and ServiceNow to customer needs and requirements

· Providing advice to customers regarding industry best practices and process methodology

· Conduct analysis, design, evaluation, modification, testing and implementation of enterprise-wide systems across functional areas

· Maintain high customer satisfaction through the delivery of high-quality, timely, and thorough solutions to customer problems

· Maintain high customer satisfaction through the delivery of high-quality, timely and thorough solutions to our clients

· Enhance & increase ServiceNow knowledge by doing continuous learning, training and certification

· Manage and lead a team of employees, communicate company goals, safety practices, and deadlines to the team. Motivate team members and assesses their performance.

· Provides help to management, including hiring and training, and keeps control updated on team performance.

· Own a distinct aspect of project delivery

· Conduct training & workshops

Basic requirements

· 5-7 years of professional experience

· Expert ServiceNow knowledge

· Sound JavaScript knowledge

· Openness to travel

· Tertiary education preferred

Professional qualifications and education requirements

· Extensive work-experience in ServiceNow projects

· Integration project experience

· ServiceNow admin certification (CSA)

· ITSM Experience

· Excellent problem solving & communication skill

· Team lead & project management skill

· Embrace design thinking

Additional preferred skills

· ITIL Foundation Certified

· ServiceNow certified application developer (CAD)

· ServiceNow certified implementation specialist (CIS)

Link: CloudGo - Senior Technical Consultant in Singapore (cloudgoservices.com)

About US (GEMS):

ENGIE Global Energy Management & Sales (GEMS) provides energy supply solutions and risk management services to support its clients through their decarbonization journey, while optimizing ENGIE’s assets and contributing to value creation.

ENGIE is a global reference in low-carbon energy and services with a leading energy management business, piloted by its entity "Global Energy Management & Sales" who built its savoir-faire managing the Group’s large and diverse asset portfolio over 20+ years.

3,600 employees around the world develop our solutions, through +20 international business platforms. We cover the full energy mix: renewable and thermal power, natural gas & LNG, biomass, environmental products. Our experts provide tailor made solutions based on a wide range of savoir-faire in energy management with a strong focus on decarbonation and decentralization.

Our 190,000 clients span the entire value chain: producers, asset developers, financial players, utilities, distributors and industrials. Our global reach and strong local presence enable us to offer these diverse clients tailor-made services and respond to rapid changes in mature or emerging markets alike.

Our 4 expertises:

• Asset management
• Energy transition services
• Energy supply & global commodities
• Risk management & market access

At GEMS we encourage breakthrough results, team spirit, curiosity and innovation while preserving the right work/life balance for you.

More info on GEMS Hub (https://gems.engie.com) or LinkedIn (https://www.linkedin.com/company/engie-global-energy-management-solutions).

Context:

One of the world’s largest utilities in a large and highly diversified energy portfolio, including electricity, natural gas, and other fuels, CO2 and environmental products, and provide a range of trading risk management solutions to all types of market participants. Activities currently include trading of LNG, carbon emissions, biomass and freight, power and gas, and the provision of energy risk management services.

Client is looking for an IS HELPDESK & INFRA SUPPORT, to improve the reliability of the existing systems, and support the development of the new systems.

The role is based in Singapore and requires many interactions with the teams in Europe. Business trips to Europe may require from time to time. As a member of the IT team in Singapore, the IS HELPDESK INFRA SUPPORTis also expected to contribute to the cohesion of the IT team.

Role:

The main activities of the IS HELPDESK & INFRA SUPPORT are:

• Provide 1st & 2nd line support by telephone, mail or in person.
• Identify, track, and resolve hardware and software incidents that affect the end-users
• Active filtering, handling, coordination and follow-up of IT service requests
• Provide user assistance in a broad sense including tablets, Smartphone’s, ... via all our communication means like phone, mail, IT corner, Yammer, etc.
• Ensure Workstation Assets Management
• Be able to master, set up and configure workstations
• Coordinate technical assistance to resolve operational issues provided by internal and external service providers
• Liaise with external suppliers to ensure delivery to agreed standards and timescales
• Prepare accurate and timely support documentation where required
• Work with Infra Operations lead on modernization projects
• Work with European Helpdesk teams to collaborate on issues
• Ability to think on your feet and use initiative
• Weekend working being involved with desk moves and maintenance work
• Writing of scripts for creating automatic task schedulers and creating automation tools with Python or PowerShell

Hard skills:

• Must have: Troubleshooting Laptop, Desktop, etc.
• Good to have: experience in Servers and Network appliances

Education and professional background:

• Degree Level IT or Engineering certificate along with Microsoft certifications (or planned)
• Experience of working within financial services preferably trade floor experience (not essential)
• Technical/Business Skills
• Windows 10 & Windows 11 environment o Market Data Apps o ITIL environment
• Collaborative tools -Teams/office 365 / Active Directory / SCCM / ServiceNow
• Behavioural and social skills
• Interactive behaviour: Active Listening and communication skills, team player
• Problem solving: Issues perception, analysing, practical thinking, creativity, innovation
• Personal effectiveness: Facilitation skills, pragmatism and pro-activity, resilience to stress, taking initiative, learning ability
• Programming: Python (added advantage)

Language:

• Must have: English: fluent
• Good to have: Chinese, Japanese & French : Added advantage

Travels:

Able to travel from APAC Region if required

If you meet these requirements, then you are the talent we are looking for. Do not waste time!

Apply environmentally friendly CV, regardless your gender.

ENGIE Global Energy Management & Sales is committed to create a gender-neutral environment that unlocks the potential of everyone and provides equal employment opportunities for all individuals.

All our positions are open to people with disabilities, please let your recruiter know if you need reasonable accommodations to be able to participate in the recruitment process, they will be happy to assist you.

About ENGIE:

Our group is a global reference in low-carbon energy and services. Our purpose (“raison d’être”) is to act to accelerate the transition towards a carbon-neutral world, through reduced energy consumption and more environmentally-friendly solutions, reconciling economic performance with a positive impact on people and the planet. We rely on our key businesses (gas, power, renewable energy, services) to offer competitive solutions to our customers. With our 96,000 employees, our customers, partners and stakeholders, we are a community of Imaginative Builders, committed every day to more harmonious progress.

Job Descriptions:

• Provide after-sales technical support to all local and regional customers.
  - Manage coverage of on-site, telephone, email, and other remote technical support to customers in a timely and effective manner for all products
  - Provide technical advice and recommendations to customers to resolve issues
  - Escalate and update internal team on the product issues and follow up closely of the progress/solutions with customers
• Liaise with HQ and subsidiaries companies for any product or technical issues.
• Provide necessary hands-on training to internal team (e.g., technicians) to handle fully test of product or system to ensure it functions properly and meets the specification.
• Support QA team in system testing which include Factory Acceptance Testing, Interface Factory Acceptance Testing as well as Site Testing

Job Requirements:

• Candidate must possess at least a Professional Certificate/NiTEC, Diploma, Advanced/Higher/Graduate Diploma in Engineering or equivalent.
• At least 1 - 2 years of quality engineering experience working in manufacturing environment.
• Experience in auditing to the requirement of ISO quality system standards will be an added advantage.
• Demonstrate responsiveness and promptness in meeting company’s needs.
• Act with a high level of integrity.
• Act resourcefully to ensure that work is completed within specified time and quality.
• Willing to travel
• Proficiency in Chinese Mandarin will be an added advantage.

Benefits:
Competitive salary, performance-based bonuses, health benefits, and opportunities for professional development within a dynamic and growing organization.

Responsibilities

• Responsible for attending the customer complaints and develop resolution
• Responsible in planning and coordinating with the Production on non-conformance product screening as well as conducting containment measures and minimizes DMR issued by customers
• Responsible for providing engineering support to Internal Departments related to quality and technical issues

Requirements

• Min Degree in Mechanical Engineering or its equivalent
• Min 1 years of working experience in process or fixture designs

Please kindly email your resume in Ms Word to [email protected]

We regret to inform that only shortlisted candidates would be notified.

Jane Neo

Registration Number: R1328870

EA License No. 22C1026

• Guide and oversee a team of technical professionals, including project and system engineers, to deliver project management, system commissioning, technical support, and pre-sales services. The aim is to meet customer requirements and fulfill the company's objectives.
• Set up clear communication within the team. Keep everyone informed about project updates, organizational changes, and other important information.
• Evaluate performance, establish goals, and offer feedback to team members to boost their performance and promote career development.

Requirements:

• Degree in Electronics Engineering or equivalent.
• At least 5 years of supervising a group of engineers experience in Security Industry.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

Responsibilities:

• Support day-to-day administrative and coordination work to the department
• In charge of filing, data entry and administrative duties
• Preparation and submission of Management reports
• Provide support to ensure effective information flow and communication among various internal and external stakeholders
• Outreach to vendors for business procurement related matters
• Forecast business related budgeting and costings
• Ensure that the company's objectives and sales targets are met
• Any other ad-hoc tasks as assigned

Requirements:

• Candidates must have a minimum of 1 - 2 years relevant office support / business operations / administrative experience
• IT savvy and good in Microsoft Office
• Able to work independently in a fast paced environment
• Able to communicate effectively with various departments

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

• Monitor contractors' daily activity, site progress, schedule and safety on site
• Carry out administrative works and other duties as required by QP/Superintending Officer/Consultant/Employer
• Review and check all the drawings, specifications, and to ensure that works are carried out in accordance with the approved plans/drawings.
• Highlight discrepancies, feedback site progress and non-conformances/irregularities to QP/Consultants/Employer.
• Assist in reviewing of contractor's method statements and working procedures and assure contractor followed on site.
• Prepare lists of defects, monitor the progress of rectification works and ensure all the defects are satisfactorily rectified.
• To ensure all the construction works have complied statutory requirements

Requirements

• Candidate must possess at least Higher secondary/Pre-U/A level/College.
• Diploma/Advanced/Higher/Graduate Diploma, Bachelor's Degree/Post-Graduate Diploma/Professional Degree in any field.
• At least 1 Year of working experience in the related field is required for this position.
• Must be registered as Resident Technical Officer (RTO) with BCA/IES/ACES
• Required Skill(s): Microsoft Office, Autocad
• Preferably Junior Executive specialized in Engineering - Civil/Construction/Structural or equivalent.
• Shall have a certificate in Building Construction Supervisors Safety (BCSS) Course
• Candidate with civil/infrastructure experience will be considered earlier.
• Must be a team player with strong leadership, communication, and supervision skills
• Immediate vacancy

Job Responsibilities

• SAP Business One implementation experience
• Experience and knowledge of key integration points between SAP modules Added Advantage Should have experience in HANA
• Defining and documenting requirements for software customizations and custom reports
• Developing software customizations using SAPs software development kit and supported development platform providing ongoing customer maintenance and support

Desired Skills and Experience Experience and Qualities:

• Minimum 3-4 years of related experience
• Good experience in Add - on development, B1 integration framework, .NET, VB.NET, C#, SQL, HANA.
• Hands-on experience of implementing SAP Business One within a variety of companies and industries.
• You must be able to communicate and develop positive relationships with a wide variety of clients, and must be a team player.

Omnicom Group invites applications for the position of IT Support Analyst, a crucial role supporting a rapidly growing agency. Reporting to the IT Market Lead, this role involves technical support across various office areas, emphasizing expertise in IT strategy execution, new technology adoption, and efficient system management.

Role of the IT Support:

• Execute IT strategy and goals, managing multiple projects and technologies simultaneously.
• Stay informed about new technologies within company guidelines.
• Ensure high availability of systems, enhancing efficiency through continuous process improvement.
• Demonstrate a strong understanding of information security principles and practices.
• Deliver solutions for new requirements and address technical issues in existing systems.
• Oversee projects end-to-end, collaborating with teams across different time zones.
• Perform ad hoc duties as assigned.

The Ideal Candidate:

• Highly motivated self-starter with energy to thrive in a demanding business and IT environment.
• Effective team player with the ability to work well with remote team members.
• Extensive technical services experience, including technical operations, solutions, and standards.
• Strong interpersonal and communication skills, with a customer-focused approach.
• Advanced decision-making and problem-solving skills, adept at navigating obstacles.
• Organize and manage local projects to completion.
• Stay updated on technology trends driven by a deep-rooted personal interest in technology.
• Detail-oriented while maintaining focus on the big picture.
• Thrive in fast-paced and rapidly changing environments.
• Handle difficult personnel situations with discretion, professionalism, and respect.
• Collaborate effectively with IT leadership across the region.

What's In It for You

• Join a world-class team.
• Work with the latest technology used organization-wide.
• Enjoy a fun, fast-paced work environment with numerous perks.

Requirements

• Bachelor's degree in Information Technology, Computer Science, or related field, or equivalent. Diploma holders with the right experiences will be considered.
• Minimum of 3 years’ experience in IT.
• Ability to work in a fast-paced environment and prioritize tasks effectively.
• Proven experience in IT support roles, preferably within the advertising and media industry.
• Strong knowledge of hardware, software, and networking systems.
• Familiarity with industry-specific software and tools used in advertising and media production is a plus.
• Excellent troubleshooting and problem-solving skills.
• Effective communication and interpersonal skills to collaborate with diverse teams.
• Experience with Windows and MacOS operating systems.

The primary role of an IT Support Engineer with our global company, Human8, is mainly to provide IT support to all internal users / employees by following the best practices in place, in a 1st and 2nd line multi-purpose role.

The position will involve a high level of customer service and support, proactive problem solving and an expectation of continuous service improvement of the Human8 infrastructure and support desk.

We are looking for a Service Desk Engineer to join our Global IT Operations team and support the growth of Human8 and its international expansion.

Together with your team members in the IT Operations team you will be responsible for the IT Service desk & support of all hardware and software.

You are able to align different service desk and regions in 1 unified process and maintain an international IT infrastructure.

With your knowledge and passion for technology, applications and IT systems you can take us a step further than the competition. You will share your knowledge with the users and guide them with training.

Provide support for 800+ users in +25 office locations around the globe, with occasional travel to other offices if required. Because of the different time zones you have to support there is willingness to work in different time zones (early or late shift).

Responsibilities

• Supporting our end users on hardware and software used at Human8.
• Maintenance and setup of end user devices (Windows & Mac).
• Managing the service desk.
• Creating documentation and training materials.
• Management of Office 365 and other licenses.
• Stock and asset management.
• Installation and support of IT equipment (Wi-Fi access points, printers, videoconferencing,…).
• Deploying new software.
• You will be involved in security operations (access control, configuration, patches, security updates, vulnerability scanning).
• Contact & follow-up with external suppliers for hardware purchases.
• Asset management and stock management (including wiping and disposal of devices).
• Monitoring of the IT environment.
• You can do magical things with scripting (small office automation tasks).
• You make and maintain procedures and other documentation.

Qualifications

• Bachelor in computer science or higher (or a proven track record in IT).
• Remote working techniques: Citrix, VPN, Remote desktop…
• You’re familiar with: routers, switches, TCP/IP, DHCP, DNS, FTPS, VPN, HTTPS, …
• Other relevant skills: Nessus, Qualys, antivirus, …
• Background of IT security techniques is a plus (technology, procedures, …) and you can help with maintaining the ISO 27001 certificate and improve our ISMS.

Knowledge of helpdesk software (FreshService, Zendesk, Jira, …):

• Good knowledge of software deployment automation and unattended installs
• Knowledge of IT networks, systems & security
• Security operations mindset

Excellent knowledge of Microsoft products and related services:

• Windows 10, Windows Server
• Active Directory, GPO, WSUS, DFS, Exchange Server, IIS, …
• System Center Configuration Manager
• Office 365 management and migrations
• Azure or cloud environments
• PowerShell scripting

You have at least 3 years of professional experience, but if you feel you’re the right candidate for the job please don’t hesitate to reach out!

Benefits & Perks

• Local perks & benefits
• Global hybrid working culture
• Diversity & Inclusion initiatives
• Team bonding events

About Human8

We're Human8, the human-driven consultancy, that connects brands with people and culture to drive positive change.

Human8 is the coming-together of 10 game-changing agencies from around the world: InSites Consulting, Direction First, Columinate, eÿeka, Join the Dots, ABN Impact, Answer Global, Space Doctors, Gongos, and Happy Thinking People.

We unite a creative, smart and ambitious group of +900 people across 23 locations under one vision: making brands more human by better understanding people and culture, empowering brands to take action, and enhancing the lives of the people they serve.

Key responsibilities

• Responsible for ensuring all aspects of the studio are in order, including studio set, equipment and all necessaries are in order to ensure a smooth production of news & current affairs programmes for CNA and all news bulletins transmission on Mediacorp channels.
• Assist Automation Directors on all responsibilities for the execution of daily news bulletins and current affairs programmes for both automated and traditional galleries
• Liaise with Producers, Automation Directors and Graphic Designers to meet technical and operational requirements during live transmission
• Liaise with Producers, Automation Director and all production stakeholders to ensure that editorial intentions are met and highest production standards maintained. You'll be equipped with the right skills and new and developing tools to deliver high quality production.
• Provide creative and technical expertise in regard to the preparation of the studio floor and studio control room for the production of live programs and pre-recordings.
• A high level of multiskilling is required and knowledge of areas such as robotic cameras, handheld cameras, jib, vision switching, EVS playout, operate news automation software, outside video and audio sources set up in the control room, technical and lighting set up as well as other essential studio equipment is needed.
• Ensure all work practices, including studio cleanliness and WSH guideline are met.
• Uphold and maintain News and Current Affairs programme quality by performing regular checks, reviewing feedback and identifying areas for improvement necessary

Key requirements

• Minimum a Nitec/ Higher Nitec in Video Production/ Diploma in Electronic/Electrical/Audio Engineering or its equivalent
• Must be able to adapt to changes easily, allow for flexibility with the schedule, and have strong attention to detail
• A demonstrated ability work without supervision in a high pressure environment is essential
• Experience with studio production with a strong understanding of studio equipment include switchers and audio board will be an added advantage
• Good organizational and project management skills are necessary
• A good team player and must be willing to work nights, on irregular shift including weekends and public holidays
• Proficiency in the English language and at least one other language, Chinese, Tamil or Malay is an added advantage to be able to understand the languages of the program.

Those with more years of relevant experience can be considered for a senior role.

KEY RESPONSIBILITIES

· Provide first-level technical support for our products, including troubleshooting and issue resolution.

· Monitor and maintain the operational status of the datacenter infrastructure.

· Respond to alerts and incidents in a timely manner, following established procedures and escalation paths.

· Perform routine datacenter operations tasks, such as equipment checks, environmental monitoring, and inventory management.

· Coordinate with internal teams and external vendors to resolve technical issues and ensure service continuity.

· Document and report incidents, activities, and maintenance tasks according to standard procedures.

· Contribute to the continuous improvement of support processes and datacenter operations.

WHAT WE ARE LOOKING FOR

· Prior experience in a technical support role, preferably in a product support or datacenter operations capacity.

· Strong understanding of IT infrastructure, including servers, networking, and storage systems.

· Ability to work effectively in a 24x5 shift environment, including nights, weekends, and public holidays.

· Excellent problem-solving and communication skills.

· Familiarity with ticketing systems and ITIL best practices is a plus.

· Relevant certifications in IT support and datacenter operations are advantageous.

The number one goal of everyone in our team is to make our Clients exceptionally happy. The Technical Support Consultant (L2) plays an important role in making sure that happens.

The Technical Support Consultant (L2) handles escalated support requests from Service Desk Support Consultant (Level 1) where they can’t handle as well as any projects that require on-site implementation.

When help is needed, the Technical Support Consultant (L2) can turn to the Team Leads and Technical Manager for guidance and support.

Role and Responsibilities

• Work on and resolve escalated Helpdesk Tickets
• Delight our Clients with a Friendly, Quick and Helpful Experience
• Provide the Client with advanced on-site troubleshooting
• Provide the Client with on-site installation & removal of equipment
• On-Site Hardware Maintenance and Support
• Use our Ticketing System to work on and resolve Helpdesk Tickets & Service Requests
• Managing and recording all work though our Ticketing System
• Make sure that Client Documentation in well maintained
• Split tickets that have several issues into their own individual ticket
• Make sure that tickets aren’t “stale” throughout the process
• Use our Ticketing System to work on and resolve Helpdesk Tickets & Service Requests
• Managing and recording all work though our Ticketing System
• Make sure that Client Documentation in well maintained
• Split tickets that have several issues into their own individual ticket
• Make sure that tickets aren’t “stale” throughout the process
• From time to time the projects team will need additional resource to help deliver projects on-site
• Create and maintain documentation for on-site processes
• Escalate tickets that require Team Leads or Technical Manager support
• Work with Service Desk Support Consultant (Level 1) to communicate to the client the status of their ticket every step of the way, notify them of any changes or outages related to their issue
• Identify, Communicate and Mitigate potential risks to the Service Delivery Manager and Clients
• Follow the schedule provided by the Team Leads or Technical Manager or appointed Service Coordinator / Dispatcher
• Follow Standard Operating Procedures (SOPs) for daily / weekly recurring tasks
• Follow all our Security Procedures and Keeping a Vigilant Eye for Security Issues
• Identify opportunities for improvement and make constructive suggestions for change
• Contribute to the process of innovative change effectively
• Undertake other duties as required by the Service Delivery Coordinator, Service Delivery Manager

Qualifications and Education Requirements

• Diploma or Degree in Engineering (Electrical & Electronic, Computer Science, Telecommunication, Information System of the equivalent)
• Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role
• Hands-on experience with Windows/Linux OS environments
• Good understanding of computer systems, mobile devices and other tech products
• Good knowledge of cloud concepts and networking
• Ability to diagnose and troubleshoot basic technical issues
• Familiarity with remote desktop applications
• Excellent problem-solving and communication skills
• Ability to provide step-by-step technical help, both written and verbal

JD for Bid Support Specialist

DSA is searching for a Bid Support Specialist to join our Singapore office to support our growing business in Singapore. You will be working closely with the Business Development Manager and Project Managers

Keeping our focus on growth, we are looking for self-driven individuals who can identify opportunities and are able to position the DSA brand and value to our customers.

Roles And Responsibilities

• Assist the new business department with the sales process
• Assist in all aspects and stages of the bid, including initiation and planning, kick-off, solution definition, content development, response consolidation, team reviews, quality control, management review and authorization, package and delivery, post-submission administration, bid revisions, bid awards and win/loss review.
• Deliver a weekly report on the status of open opportunities
• Ensure consistent bid documents across professional services bids.
• Ensure that the pre-sales and bid management workflows are followed, and documentation is stored in the proper location
• Ensure all submission documentation is properly completed and signed off by authorised signatories.
• Ensure proper documentation of every bid after tender submission.
• Coordinate with internal stakeholders and subject matter experts for inputs where necessary.
• Pose an understanding of client’s RFP/tender objective, client’s pain points and our competitive advantage.
• Support client pitches when necessary.
• Perform other related duties as requested.

Requirements

• Diploma/Degree in Finance/Accounting/Business/Management or related areas
• More than 2 years of relevant experience in government or commercial bids preferred
• Highly familiar in Microsoft Office Applications esp. Excel, PowerPoint
• Strong analytical and eye for detail
• Good communication and interpersonal skills
• Ability to work in fast pace and stressful environment
• Past working experience in IT sector or MNC is an advantage

NOTICE

We regret to inform you that only shortlisted candidates will be notified. All applications will be treated with the strictest confidence.

By submitting any application or resume to us, you will be deemed to have read and agreed to the terms of our Privacy Policy, and consented to us collecting, using, retaining, and disclosing your personal information to prospective employers for their consideration.

Consequences of Not Providing Personal Data for Transaction/Service/Application

Please be noted that should you not consent and provide us with the relevant personal data to fulfill the “Purposes” of collection, use and disclosure of your personal data by Decision Science Agency Pte Ltd, it may hinder our ability to continue to interact with you. We may not be able to make a decision on your recruitment and employment or comply with the law and therefore, we may not be able to make an offer of employment.

You may refer to and access our website https://www.decision-science.com/#privacy-policy for more information.

Our client is an innovative payment solutions company. They are looking to hire production support engineer.

Responsibilities:

• Investigate the root causes and recommends the actions to be implemented.
• Ensurethe necessary developments to resolve the anomaly.
• Ensure the performance of unit tests and writes the documentation corresponding to the modifications made.
• Ensurecompliance with commitments in terms of deadlines and the quality of the work provided.
• Ensure compliance with standards specific to its activity.
• Contributeto the improvement of his team's indicators to improve the quality and image of the company.
• PerformOn-site support missions, provides first level support training.
• Ensurecompliance with the development standards chosen by company within the framework of its activity.
• Advocate development axes for specific maintenance procedures.

Requirements:

• Bachelor’s Degree in computer Science or equivalent studies/ experiences
• Minimum 5 years of relevant support experience related to Payment / Finance Industries
• Strong analytical and problem-solving skills
• Proficiency in programming language (JAVA, PL/SQL, LANGUAGE C, ANGULAR, DEVOPS…) , framework, UI technology
• Proficiency in Incident Management, Problem Management, Change Review and Deployments.
• Working knowledge and troubleshooting ability of database engine
• Excellent communication and inter-personal skills to manage functional and technical stakeholders across multiple business units

Interested candidates are requested to send their resume to [email protected]

The Global Support Operations (GSO) team at Meta plays a crucial role in assisting Meta's advertisers by delivering scalable services and operations. Our team blends profound product expertise with strong operational and analytical skills to develop solutions that cater to the needs of millions of advertisers across a diverse portfolio of complex products. Within the GSO organization, the Technical Solutions Consultant team specializes in supporting our advertising products. We are a group of innovative problem solvers dedicated to optimizing the utilization of our products by businesses. Our motivation is rooted in our passion for technology and our commitment to driving impact for our advertisers.

As a Technical Solutions Consultant, you will serve as the primary technical liaison for both our clients and internal stakeholders. Your mission will be to acquire in-depth knowledge of our advertising solutions, advise clients on best practices, and swiftly address any technical challenges that arise. Additionally, you will contribute to the development of tools, the automation of services and operations, and the facilitation of internal and external education on Meta's marketing solutions. We are seeking individuals who are naturally inquisitive, comfortable navigating uncertain situations, and adept at devising innovative solutions to meet client requirements.

In this role, your primary focus will be on our advertisers in the Greater China Region (GCR). Proficiency in Mandarin is a mandatory requirement, and prior experience working in Greater China is preferred.

This position is full-time and located in our Singapore Office.

RESPONSIBILITIES

• Develop a deep understanding of Meta's advertising products, encompassing signals, measurement, and ads delivery, and offer advisory support to clients and partners regarding best practices and customized configurations.
• Resolve technical issues stemming from our client's usage of Meta's advertising solutions
• Collaborate closely with Sales teams to advance business goals, prioritize initiatives, and formulate market or vertical plans.
• Work closely with cross-functional Product and Engineering teams in the go-to-market (GTM) process of launching new products and supporting existing ones
• Discover opportunities for enhancing and streamlining workflows through optimization and automation.
• Take the lead in providing technical training sessions for both internal and external stakeholders, ensuring they are well-informed about best practices and the latest solutions.

MINIMUM QUALIFICATIONS

• A background of 5+ years in the digital advertising or technology industries, along with a comprehensive understanding of the advertising technology landscape
• Proficient in troubleshooting advertising technologies, including but not limited to pixels, ad servers, auctions, and delivery systems
• Experience working with web technologies such as: APIs, HTML, CSS, JavaScript and HTTP
• Proficiency in SQL
• Experience in client-facing roles, effectively communicating technical concepts and solutions to non-technical individuals or groups
• BA/BS in Computer Science, Engineering, Digital Marketing, or related degree
• Fluency in English and Mandarin are required as this role will collaborate with external stakeholders whose usual business language is English and Mandarin

PREFERRED QUALIFICATIONS

• Prior experience working in Greater China is preferred.

Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics.

The Role

WTW primary point of contact for facility clients (direct servicing model)

• Support in escalations from Clients via emails & calls
• Facility client's renewal: Follow-up with appointed Carrier to ensure 100% completion for renewal with proper documentation and billings.

Support Consultants in the following works

• Renewal process: Perform technical review (i.e. data accuracy) on all renewal reports prepared by Global Delivery Centre (Manila)
• Prepare Pricing Tool Checklist to facilitate Consultants’ renewal review of clients.
• Support and assist to prepare all necessary reporting requirements based on the SOWs agreed with selected clients (e.g. Benchmarking report, Claims analysis report, Service Level report)
• Prepare employees communication decks, handbook and Benefits Guidebook.
• Prepare insurance premium breakdown for ad-hoc billings, for selected clients.
• Internal documentations and update requirements (for e.g., Update Client Account Checklist, Change & Update forms, IT Security forms)
• For selected clients: Be part of the client servicing team to respond to clients’ enquiries and urgent requests, where necessary (calls & emails)
• Client servicing : Follow-up closelywith Global DeliveryCentre (Manila) to ensure timely and accurate delivery of tasks and e-mail responses based on agreedturn-around time
• To be able to participate in selected, initiatives or ad hoc matters.

Governance, Compliance and Control

• Act with integrity in carrying out duties and responsibilities.
• Act with due care and diligence
• Ensure observation of proper standards of market conduct
• Ensure data quality and accuracy when delivery clients’ work.

The Requirements

• Minimum of 2-3 years’ experience in a Health & Benefits insurance or consulting or brokerage role
• Experience in client supporting role
• Enjoy working with data & experience in analysis work
• Excellent ability to communicate effectively with a strong focus on customer service.
• Good oral and written communication skills
• Technical proficiency in Singapore employee benefits
• Broad understanding of compliance issues related to local legislation.
• Proficiency in Microsoft Office (especially Excel)
• Proficiency in English language

Equal Opportunity Employer

Description:

• Hardware Skill – Desktop, Laptop, Printer and Scanner

• Windows OS (Experience in Windows 10 will be an advantage)

• Good to have healthcare environment experience.

Requirements:

• Provide IT technical onsite support for end user services problem which includes identification, diagnosis, rectification, and escalation.

• Support on desktops, notebooks, printers, scanners hardware components.

• Installation, re-installation, troubleshooting and reconfiguration of Microsoft Windows and Microsoft applications that are found in the Desktop PCs and Notebook PCs. Examples of such software are Windows 10 OS or any standard desktop OS, MS Office, Internet Explorer, MS Outlook, MS Outlook Express, etc.

• Installation of Apple IPad software’s.

• Provide support for queries, escalation, problem determination, resolution, and MAC – move, add, and change.

• Printer Maintenance.

• Take on and resolve complex calls or tasks the other engineers could not resolve.

• Responsible for learning and working independently.

• Responsible for providing excellent support and timely service.

Company Profile

XT.COM Exchange was established in 2018 and registered in Seychelles. Its operating headquarters is located in Dubai. It has operation centers in Tokyo, Dubai, Seoul and other countries and regions, and its business covers the world.

XT.COM is a comprehensive trading platform that supports 100+ high-quality currencies and 300 trading pairs. It has a rich variety of transactions such as currency transactions, leveraged transactions, OTC transactions, contract transactions, and credit card purchases. Provide users with the safest, most efficient and professional digital asset investment services.

Responsibilities

● This position will oversee SEA and MENA operations

● Oversee the user growth operations, helping drive initiatives to grow our long-term business and strategic partnerships

●Identify and manage initiatives to improve operational processes and reduce operational risks.

● Monitor operational and risk metrics and escalate potential issues or anomalies

● Deliver recommendations to upper management that shape company and product strategy through coordinating in-depth market research and synthesizing findings

● Work effectively with cross-functional teams within Operations as well as Marketing.

●Collaborate with partners both internal and external to improve points of failure, resolve partner issues, document all critical processes and drive accountability/performance in line with commercials

●Troubleshoot and solve ad-hoc issues in a timely manner

● Manage the full lifecycle of operations from strategy to implementation.

Requirements:

● At least 2 year of experience in blockchain industry

● At least 10 years of experience in Fintech,reputable internet companies, Operations and/or partner management

● 3 years of management experience

● Keen understanding of financial markets (traditional finance, fintech, venture capital, etc.) and technology

●Self-motivated individual who can work with minimal supervision and thrive in a distributed and multicultural team setting

● Strong commercial and operational acumen and critical problem solving skills

●Experience in trading operations and asset custody

● Strong analytical skills to develop reporting, effectively make use of tools and other business processes to elevate operations and enable analysis of nascent industry movements

● Fluency in English, knowledge of other languages, e.g. Chinese, would be an advantage in order to liaise with stakeholders across the region

●Experience in and understanding of blockchain trading business a plus

Working at XT

● Do something meaningful; Be a part of the future of finance technology

● Fast moving, challenging and unique business problems

●International work environment and flat organisation

● Great career development opportunities in a growing company

Job Description

• Perform troubleshooting of interworking issues associated to Cisco / Meraki / checkpoint / Fortinet network elements
• Independently planning, deploy, integrate & migrate Cloud Native, Cloud Infrastructure.
• Coordinate investigations and technical solutions, as required, across multiple technologies working with internal teams.
• Meeting with customer regarding planning or optimization of their Infrastructure.
• Establish a "Trusted Advisor" relationship with customers
• Address end user issues on priority related to their desktops / laptops / wireless access points / etc
• Handle any IMAC issues at client location
• Address any networking issues on priority which may affect the Manufacturing function of the customer.
• Generate standard project documentation including High Level Design, detailed low-level design, detailed implementation plan, and detailed test plan for highly complex networks.
• Generate network device configurations from Low Level Design templates for highly complex networks.
• Support pre-sales activity for highly complex networks including scoping the level of effort, making service proposal presentations
• Plan and execute highly complex Container, Cloud Network, IMS and End user Upgrade and Migration activity
• Lead design workshops/sharing knowledge with the team
• Proactive Service & Support including device bug scrubs, migration strategy planning and new feature introduction
• Assist customer with deployment and strategy of highly complex tools and related Network Management Systems
• Understand existing customer network topology and limitation

Requirements

• Willingness to learn and become engaged in the other domains
• Ability to work effectively in critical situations and exercise independent judgement
• Customer Focused and Team Player mindset
• At least one of the Cloud Native and Cloud certifications: Docker, Kubernetes, OpenStack, VMware, AWS, Azure
• Expert level experience in Cisco / Meraki / checkpoint / Fortinet network elements.
• Experience in different Network troubleshooting and automation tools
• Mandatory certifications : CCNA, CCNP,
• Any other certifications from CCIE, CCSA, CCSE, JNCIA, JNCIP, CEH will be a plus.

Interested applicants can apply here or email to [email protected]

Install, upgrade, support and troubleshoot Windows 10 and Win 11 Office 365 and any other authorised desktop applications

· Install, upgrade, support and troubleshoot for printers, computer hardware and any other authorised peripheral equipment

Perform remedial repairs on computers, laptops, printers and any other authorised peripheral equipment

· Return defective equipment/parts to maintenance inventory, documents customer repairs, maintains and restocks assigned parts inventory to ensure proper spare parts levels

· Safely package equipment for branches and arrange for the transport of the equipment

· Responsible for monitoring, operating, managing, troubleshooting and restoring to service any terminal service client, personal computers (PC) or notebooks that have authorized access to the network

The successful candidate will work with the KM team in the implementation and execution of the firm’s KM activities.

Responsibilities

• Work with the KM team to implement and execute both client-facing as well as internal KM initiatives and activities.
• Work with practice groups to ensure strategic alignment of business goals and KM strategy.
• Be well-versed in developments in the law.
• This role is based in Singapore.

Requirements

• Law degree from an accredited university.
• Minimum 3 years’ work experience as a lawyer.
• KM experience in a large law firm environment will be welcomed (but not a pre-requisite), and experience in an international law firm will be advantageous.
• Strong analytical and technical ability so as to gain confidence of partners and senior lawyers and be able to draw on practical experience to deliver practical solutions.
• Excellent drafting, research, writing, communication and interpersonal skills, with the ability to clearly and accurately convey information and ideas.
• Self-motivated and results-oriented with a passion for innovation and developing new ways of supporting client-facing lawyers in the firm.

We look forward to receiving your applications. Please note that only shortlisted applicants will be notified.

You may visit our website at www.wongpartnership.com for more information.

Please note that only shortlisted applicants will be notified.

In submitting your application to our firm, you agree and consent to the collection, usage and disclosure of your personal data in accordance with our Personal Data Policy, which is available at www.wongpartnership.com. In addition, you consent to be considered for all suitable positions, including the position you're applying for, within WongPartnership LLP.

Please do not send us your personal information if you do not wish your personal information to be used in this way.

Sales Support

Work location: Sin Ming Lane

Working hours: 8.30am-6pm / 9am-6.30pm (5 day work per week)

Salary: $2,000 - $3,000

Job Responsibilities:

• Support sales team on daily administration
• Handle email/phone enquiries
• Process sales order and follow up payment with clients
• Update and monitor daily the Sales data system to support the Sales team forecast exercises.
• Coordination, monitor and troubleshooting assistance for client’s order, account statuses and other relevant problems.
• Coordination of shipping schedule.
• Preparation of shipping documents (commercial invoice, packing list etc.).
• Follow up with clients on the phone for administrative purposes.
• Assist in general administration duties and Ad-hoc duties assigned by superior.

Requirements:

• Minimum “O” level, Professional Certificate, or Diploma in Business Administration or equivalent
• Knowledge in office supplies or office automation would be an advantage.
• Knowledge on Navision system would be an advantage

WhatsApp: +65 9642 0989 (Han)

Email: [email protected]

Chaw Chiaw Han, Reg No：R22106723

The Supreme HR Advisory Pte Ltd, EA No：14c7279