• Develop the conceptual framework of construction projects and manage scheduling and coordination across multiple trades and sub-contractors.
• Plan, lead, and monitor project progress, including manpower planning, construction progress tracking, master schedule preparation, and cost control.
• Ensure cost management within approved budgets by controlling materials, manpower, and machinery expenses for ongoing and new projects.
• Address delays or emergencies at construction sites by issuing timely instructions and maintaining effective project standards.
• Collaborate with stakeholders, including clients, consultants, and authorities, to resolve site issues, ensure compliance, and achieve smooth project completion.

Requirements:

• Degree in Engineering or equivalent.
• At least 5 years of experience in the Construction industry (Building/Factory/Structure/Finishing).
• Able to work weekends, night shift and PH when needed.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R1326740

Our client provides technical and commercial management solutions.

• Responsible for the daily operation of the number of vessels assigned.
• Plan, manage, monitor and execute vessels repairs, dry dockings and conversions within given budgets.
• Check vessels performance trend and take necessary remedial actions to optimize vessel’s operations.
• Keep strict cost control of the Annual Operating Budget for each of the assigned vessels.

Requirements:

• Marine Engineer Class 1 (Chief Engineer Unlimited) Certificate.
• At least 5 years of tanker operations and sea going experience as a Chief Engineer in LPG/Oil Tankers.
• Good understanding of maritime safety regulations and compliance standards.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R1326740

Meta’s Support Engineering team is looking for an engineer to play a key role in scaling Meta’s key Fintech product priorities. As a business support engineer working on Meta Fintech Products, you will get an opportunity to work on our family of apps including Instagram, WhatsApp, FB and build support flows for the systems where we process over 140 Billion annually.

We are looking for someone who has a passion for product support combined with outstanding customer services. You are an expert in building monitoring from scratch, identifying gaps and coming up with technical solutions, and are an expert in articulating insights back to product teams to make the product better. You have the expertise of managing technical integrations, fostering developer/business relationships, and who have a desire to improve the support experience of our customers.

As a business support engineer, you will work closely with product engineering teams and partners to build long term monitoring and alerting solutions that will help us detect and resolve issues proactively. You will also get the opportunity to work with external partners and processors and set up processes that will help us build a scalable support system for our fintech workflows. You will work closely with other regional offices and partnership teams and support a broad range of partners across the globe to integrate Meta Fintech products into their offering. This role will be based in Singapore.

Responsibilities

• Partner with Payment providers and advertisers to help them to deploy Meta products.
• Provide ongoing integration monitoring and technical support to payment partners/processors through a scaled ticketing system, while ensuring a high quality of service, troubleshooting partner’s technical issues in real-time, in cooperation with their engineering teams, and Facebook's internal technical teams, to resolve payment service issues
• Troubleshooting partners’ technical issues in real-time in cooperation with their engineering and operations teams, while also working with Meta’s internal technical teams to resolve those issues
• Manage technical relationship with Meta’s Payments partners, providing technical support and handling service outages
• Communicate partner needs to the Meta product team, to improve people’s experiences with our products
• Handle any production issues that comes out of Meta’s monthly reconciliation process
• Write production code that will improve our internal tooling and our products, building understanding across a variety of software and our platform at a deep engineering level
• Help scaling programs by creating and maintaining informative content and documentation that can be used by our partners to help them integrate with Meta’s infrastructure, presenting cross-­functional and global context
• Provide 24x7 on-call support coverage via on call rotation schedule (during working hours and including weekends)
• Proactively and independently analyze information to identify specific trends/opportunities, recommends appropriate and relevant tactical improvements, anticipating future business needs to improve the overall support experience and shares this knowledge across the team
• Lead and complete several concurrent complex projects while using your problem-solving skills to resolve large business problems.
• Regularly frame and consider issues within the larger scope and goal of the team and translates them into actionable insights that have key business impact
• Independently think through execution from end-to-end, and uses judgment to understand how actions may impact other stakeholders and communicates in advance
• Be recognized and known as an expert across the global team and regularly coaches others through projects and/or initiatives, from initial problem scoping, to methodology and project management
• Confidently and constructively challenge priorities and/or the direction of a certain project. Identifies areas where we can pause, remove roadblocks or stop pieces of work and/or re-prioritize resources
• Make informed decisions and recommendations based on the reprioritization of competing needs
• Consistently deliver constructive feedback to peers in a way that strengthens relationships and enables projects to advance more quickly while motivating and uniting the team to achieve common goals

Minimum Qualifications

• 5+ years of experience as a Support Engineer, Service Engineer, Site Reliability engineer or similar.
• BA/BS in Engineering, Computer Science, Information Technology, Telecommunications or equivalent degree/experience.
• Technical understanding of online payment processing flows. (Merchants, Acquirer Banks, Issuers bank)
• Experience in working/troubleshooting with networking protocols (HTTPS, API, REST, VPN’s)
• Experience in one or more of the following languages: PHP, Python, Ruby, Objective-C/C++, Swift, Java, or C#
• Experience with system administration and scripting under Unix/Linux systems
• Demonstrated problem-solving approach and analytical skills
• Experience in communicating with technical and business audiences and writing technical documentation

Preferred Qualifications

• Experience in the payment processing and/or banking industry
• Experience of local payment flows like Fed Now and subscription based payment is a plus

Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics.

Responsibilities

• Provide 24x7 operational support for all production practices including weekends and holidays for Bank Security Apps

• Ensure system availability 24x7. Perform system Recovery in the event of system incapacity or outages.

• Provide technical expertise to facilitate investigation of complex technical issues in a timely and efficient manner.

• Possess strong understanding of technical and subject matter expertise that can be leveraged to identify and resolve issues in a timely fashion.

• Monitor System health check & work towards continuous improvement to prevent system issues by early problem detection. Automate the daily monitoring and manual operations to improve system resiliency and stability.

• Regular health-check and capacity assessment of Production environment from BAU growth perspective and incoming project volume.

• Manage end to end Incident Management including investigation, recovery of service, and post recovery follow up on corrective/ preventive actions.

• Manage customer queries and close reported incidents within agreed SLA with business. Work with different stakeholders including business, infrastructure and application support teams to resolve the issues.

• Work with infra support including Middleware, DBA and SAs on system maintenance & infra related issues troubleshooting.

• Work on application BAU related tasks & projects, e.g. DR exercise, audit queries, SOP documentations update, system upgrade for EOS/EOL components, etc

• Ensure strong governance on Change Management Process, Data protection and Priviledge ID access control.

• Work in shift on-site to provide 24x7 operational support including weekends and holidays as per assigned roster. Roster is 5-day work per week. Those on shift on weekends/ public holidays will be given off on weekday.

1. Shift Timing

a. Morning shift 6am to 3pm

b. General shift 9am to 6pm.

c. Afternoon shift 2pm to 11pm

d. Night shift 10pm to 7am.

• Instrumentation of measurement and detection equipment for military and homeland security.
• Oversee post-sales delivery of equipment, conduct scheduled maintenance, and conduct diagnostic analyses for troubleshooting and repair tasks.

Requirements:

• Higher Nitec in Electrical & Electronics Engineering or equivalent.
• At least 2 years of working experience

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701
Registration: R21100996

Service Technician (Kitchen Equipment)

Working days: 5.5days

Working Hours: Mon-Fri 8am - 5pm, Sat 8am -12pm

Working Location: Hougang

Salary: Basic $2400 - $3000 + OT (When require)

Job Description:

• Install, service, and repair commercial kitchen equipment.
• Perform routine maintenance and inspections to ensure equipment operates efficiently and safely.
• Diagnose mechanical and electrical issues and implement effective solutions.
• Perform testing and inspection on finished goods for quality issues and perform corrective actions.
• Provide assistance and technical service requests to and by project clients.
• Other duties as assigned by management.

WhatsApp: https://wa.me/6591044149 (Shermaine)

Siah Sze Ming Reg No: R24125414

The Supreme HR Advisory Pte Ltd EA No: 14C7279

Our client provides technical and commercial management solutions.

• Responsible for the daily operation of the number of vessels assigned.
• Plan, manage, monitor and execute vessels repairs, dry dockings and conversions within given budgets.
• Check vessels performance trend and take necessary remedial actions to optimize vessel’s operations.
• Keep strict cost control of the Annual Operating Budget for each of the assigned vessels.

Requirements:

• Marine Engineer Class 1 (Chief Engineer Unlimited) Certificate.
• At least 5 years of tanker operations and sea going experience as a Chief Engineer in LPG/Oil Tankers.
• Good understanding of maritime safety regulations and compliance standards.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R1326740

• Develop the conceptual framework of construction projects and manage scheduling and coordination across multiple trades and sub-contractors.
• Plan, lead, and monitor project progress, including manpower planning, construction progress tracking, master schedule preparation, and cost control.
• Ensure cost management within approved budgets by controlling materials, manpower, and machinery expenses for ongoing and new projects.
• Address delays or emergencies at construction sites by issuing timely instructions and maintaining effective project standards.
• Collaborate with stakeholders, including clients, consultants, and authorities, to resolve site issues, ensure compliance, and achieve smooth project completion.

Requirements:

• Degree in Engineering or equivalent.
• At least 5 years of experience in the Construction industry (Building/Factory/Structure/Finishing).
• Able to work weekends, night shift and PH when needed.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R1326740

• Position Title: Sales Engineer
• Location: Woodlands Horizon
• Working Days: Mon - Fri, 5 days
• Working Hours: 9am – 6.00pm
• Salary: $2,400 + Comms

Interested applicants can also send your resume to WA: +65 8827 8712 (Ms Lynne) and allow our Consultant to match you with our Clients. No Charges will be incurred by Candidates for any service rendered.

TAN LEE XIAN Reg No: R24123487

The Supreme HR Advisory Pte Ltd EA No: 14C7279

Responsibilities & Duties :

• Service knowledge including pricing, cost and profitability, market acceptance, channel, and competitive dynamics.
• Offer technical support and expertise advice to customers
• Increase sales primarily through direct contact or/and new/existing channel partners.
• Regularly monitors and reports on Key Performance Indicators (KPIs).
• Other duties may be assigned.

Professional Qualifications

• Diploma mechanical/Chemical Engineering with field experience is preferred.
• 1 to 3years relevant experience in handling sales
• Proficient with Microsoft Office & One Drive.

Your new company

This is a multinational investment bank.

Your new role

• Support Front Office applications and electronic trading applications as well as deliver on critical business driven projects and initiatives for ESG governance team.
• Support core business processes covering portfolio construction, order generation, order management, trade execution, trade confirmation and trade settlement.
• Responsible for managing Incidents, major incident, problem and change management related activities.
• Understanding of Software Development Life Cycle (SDLC).

What you'll need to succeed

• 5-7 years of relevant experience.
• Hands on experience with operating systems like UNIX/LINUX. Advanced understanding and ability to write scripts in Perl, Shell, Python, PowerShell.
• Advanced Database/SQL skills - ability to write stored procedures. Good to have exposure to Snowflake.
• Good understanding of Equity/Derivatives/FX trade life cycle, electronic trading, FIX and accounting.

What you'll get in return

• Market competitive remuneration
• An exciting opportunity to be part of a global organisation

What you need to do now

If you’re interested in this role, click ‘apply now’ to forward an up-to-date copy of your CV, or call Shabnam at Hays on +65 60271964 or email [email protected] for a confidential discussion.

Referrals are welcome.

Registration ID No. R1873584 | EA License number: 07C3924 | Company Registration No. 200609504D

• Prepare and implement commercial contracts and relevant documents (including trading, hedging and shipping contracts)
• Make sure the organisation’s contracts and documents are accurate and well maintained in a systematic database

Requirements:

• Diploma in Business/Finance/Maritime or equivalent
• At least 1 years of experience in Oil Trading industry

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

• Prepare and implement commercial contracts and relevant documents (including trading, hedging and shipping contracts)
• Make sure the organisation’s contracts and documents are accurate and well maintained in a systematic database

Requirements:

• Diploma in Business/Finance/Maritime or equivalent
• At least 1 years of experience in Oil Trading industry

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

About the company

CGS International Securities Pte. Ltd. (CGS International) is an award-winning and market leading integrated financial services provider, ranked among the top securities houses in Asia.

CGS International taps on our wealth of global and ASEAN insights to offer equities trading, leveraged products, wealth management, investment banking, equities research, Shariah-compliant financing, fixed income, currency and commodities, structured products and prime brokerage services in over 15 countries and regions.

Along with its parent organisation China Galaxy Securities, a leading securities house in China, CGS International is trusted by more than 15 million customers globally.

Job Responsibilities

The incumbent will be responsible for:

1. Handle daily operational tasks and provide customer support with quality and consistency

· Perform daily operational routines and manage ad-hoc tasks.

· Provide customer support on platforms and trading related matters through monitoring and tracking to proper closure of the issues logged by raising JIRA tickets.

· Perform first level investigation and provide timely status update to clients.

· Collaborate with stakeholders to ensure timely resolution on issues raised.

· Identify channel related issues and collate customer feedback for issue logging.

· Manage service downtime, facilitate publication and timely communications of notices on all digital channels to clients and internal users.

· Prepare communications plan for online marketing campaigns and user engagement during service recovery.

· Prepare and update SOP documentation in a timely manner.

2. Support business projects and process improvement initiatives

· Support Digital Platform’s projects through process/system improvements and enhancements on customer journey and trading platform.

· Collaborate with cross functional teams from IT, Operations, Client Services, Marketing, Finance, Legal, Compliance, Risk, Vendors and others to fulfil customer and business needs.

· Prepare user requirements, functional specifications, user process documentation, mockup screens and test scenarios/cases according to business requirements and objectives.

· Provide support and ensure project timelines are met and scope performed according to requirements.

· Review and streamline existing processes in efforts to achieve process efficiencies, cost-savings and improved user experience.

· Prepare user training materials in the form of user guide, slides, videos, etc.

· Formulate test strategies, coordinate and perform user acceptance testing with key stakeholders and seek for sign off.

· Provide support for post-deployment verification to ensure all issues are escalated and resolved in a timely manner.

· Monitor the Customers feedback/ratings on the digital channels to identify areas for improvement, define short term action plan and long term fixes to address customer pain points.

Job Requirements

To thrive and be successful in this role, you must have / be:

• Diploma holder and above preferably with knowledge and keen interest in technology and trading.
• Minimum 2 years’ experience in the trading platform support or technology industry
• Good understanding of Equities products, trading, and related processes.
• Experienced in performing user testing and verifications.
• Must be willing to work during Euro trading hours from 3pm to 12 midnight.
• Excellent communication skills and stakeholders management.
• A positive and can-do attitude in the work is a must.
• Able to work under pressure and fast paced environment
• May need to work beyond office hours, occasionally on weekends when required.
• Able to multi-task and prioritize work in alignment with Digital Platforms’ business objectives
• Customer-centric and think out of the box.
• Excellent analytical skills and problem solver.
• Self-motivated with a strong sense of ownership and accountability.
• Strong acumen in business process, requirements elicitation and documentation.
• Deliver results on time and with market standard quality.

Interested applicants are invited to apply directly at the NUS Career Portal

Your application will be processed only if you apply via NUS Career Portal

We regret that only shortlisted candidates will be notified.

Job Description

You will be the co-ordinator of the academic administrative and event support team of NUS College (Academic Affairs). You will ensure that events are run smoothly, as well as to handle academic administrative matters.

Duties and Responsibilities

• Manage academic events such as Commencement Ceremony
• Support Peer Mentor Programme
• Handle classrooms bookings for teaching
• Expected to handle systems, e.g., EduRec
• Assist in processing finance claims from students
• Provide academic support as assigned
• Involved in the planning, coordination and execution of events, including the Asian Undergraduate Symposium (AUS), a college-wide annual event
• Work with other administrative teams in the NUS College on cross-functional and shared duties

Qualifications

• Bachelor’s degree
• Ability to handle pressure, multi-task and work within tight schedules
• Meticulous, organised, resourceful, independent and enjoy challenges
• Good interpersonal, written and communication skills
• Enjoys interacting with faculty members and students
• A strong team player with the ability to build a collaborative working relationship with people at all levels
• Ability to do basic analytics (e.g., using Excel, PowerBI, etc.) should be an advantage, though no required
• Proficient in Microsoft Office applications.

Purpose of the Job

This position sits within the Regional Business Development Department ("RBDD”) based in Singapore in the Global Corporate and Investment Banking, Asia Pacific. We are looking for highly motivated personnel with strong leadership to be able to support Head of Business Intelligence & Analytics and deliver the overall GCIB APAC Analytics Operating Model and Strategy. The Analytics Centre of Excellence (CoE) team reports into the Head of RBDD in Singapore.

This is a key role within GCBDA RBDD. Based on where the best suited candidate is identified, the Company is happy to hire for this role in Singapore or Oceania.

Job Description

• Working within the GCIB APAC Analytics CoE, you will leverage huge volumes of Structured and Unstructured data to solve real business problems across the business to increase revenues and deliver a great customer experience, improve productivity and reduce risk.
• Develop and implement techniques and analytics applications to transform raw data into meaningful information using data-oriented programming languages and visualization software.
• Design, develop, and maintain the organization's data architecture, including data pipelines, databases, and data warehouses.
• Develop and maintain ETL (Extract, Transform, Load) processes to efficiently move data from various sources to the data.
• Lead the design and implementation of data governance frameworks to ensure data quality and compliance and working with Core Banking System teams to remediate known data issues
• Explore and identify patterns, trends, and anomalies in data.
• You will work closely with business to understand their problem statements & apply advanced data analytics techniques.
• Visualize, interpret, and report data findings and may create dynamic data reports as well
• Implement data quality checks and monitoring processes to identify and resolve data issues in a timely manner.
• Collaborate with rest of analytics team members and other cross-functional teams to understand data requirements and deliver data solutions that meet business needs.
• Hands on technical and non-technical skills to further enhance the APAC DWH and ensure meta data and data lifecycle management processes are implemented
• Lead the team to success through coaching on best practice data modelling and engineering practices
• Support division and department to drive improvement in the process and operational efficiency.
• Promote MUFG and team culture, and foster team collaboration

Job requirements

• Mimunum Bachelor’s degree.
• Minimum 7 years of experience in Banking or consultancy with background in data and reporting.
• Minimum 3 years of experience in managing a team.
• Experience with building and maintaining databases for all financial and non-financial information.
• Experience with data management and reconciling data across several sources.
• Keen eye for detail and Intermediate proficiency in MS Office (Project, PowerPoint, Excel), Qlikview, Tableau, Python, Alteryx, Power BI, Power Apps and SQL.
• Work closely with business analysts to create data components.
• Application packaging and deployment experience across DEV to PROD environments.
• Demonstrated problem solving abilities, especially complex, ambiguous problems requiring integrated application.
• Ability to work under strict timelines and strong communication skills.
• Growth mindset. You seek out learning opportunities for yourself and the team.
• Willingness to problem-solve and hustle to find solutions (even if unconventional), positivity and possess a “can-do” attitude.
• Exceptional analytical skills to understand a diverse array of programs and complex end-to-end workflows.
• High level of resilience.

We regret to inform that only shortlisted applicants will be notified.

Job ID: 10068442

• Installation, support and troubleshooting of software, hardware, and peripheral device
• Monitoring. Troubleshoot. Windows Laptop/Printer
• IT END USER SUPPORT IS MANDATORY
• Troubleshooting the PC's, LAPTOPS, PRINTERS,
• Responsible for troubleshooting in Operating system Managing and updating Windows patches for Desktops and Laptops.
• Desktop Support through remote access Coordination with clients and customer regarding their problems
• Any other ad-hoc duties assigned / required

Assistant Teacher

Work Location: Queenstown, and more!

Work Days: 5 Days

Salary: Up to 2500

Role description:

· Support the main classroom teachers in the implementation of daily programs to facilitate learning of children

· Conduct daily routine care and related duties

· Assist in preparing and implementing the programs for children

· Assist with planning, share ideas and exchange feedback with the entire team once a month, adhoc basis and as required

· Prepare age and developmentally appropriate teaching aids

· Evaluate and maintain records of children’s development

· To render basic first aid as and when necessary

· Responsible for the upkeep of teaching resources, prepare art and craft materials, arrangement, appearance, decorations, and learning environment of the classroom

· Use positive discipline techniques at all times

· Maintain and build relationships with children and parents

· Being part of the team, you will participate in parents and community engagement activities

WhatsApp: https://wa.me/6591044149 (Shermaine)

Siah Sze Ming Reg No: R24125414

The Supreme HR Advisory Pte Ltd EA No: 14C7279

• Prepare and implement commercial contracts and relevant documents (including trading, hedging and shipping contracts)
• Make sure the organisation’s contracts and documents are accurate and well maintained in a systematic database

Requirements:

• Diploma in Business/Finance/Maritime or equivalent
• At least 1 years of experience in Oil Trading industry

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

Responsibilities

· Attend to enquiries and requests via calls and live chat in a professional and prompt manner;

· Update and complete accurate information on customer interaction in the Customer Relationship Management (CRM) system;

· Ensure effective and timely follow-up as promised to customers;

· Manage customer complaints and feedback with a good closure;

· Perform additional or overtime duties during operational exigencies when required; and

· Assist with ad-hoc initiatives/projects as delegated by Management.

·

Skills/Requirement

· Diploma/ Degree holder from recognized institution;

· Applicant along with 1 to 2 years of customer service experience, preferably from insurance/ banking industries; Candidate with no experience may be considered and training will be provided;

· Comfortable conversing with customers from all walks of life;

· Ability to communicate via online chat in a professional manner;

· A team player with good writing, interpersonal and communication skills;

· An individual who possesses a pleasant and cheerful disposition; and

· Relevant insurance certification will be an advantage.

About this role:

Wells Fargo is seeking a Lead Business Relationship Support Specialist- Client Service Officer to join our growing team in Singapore.

In this role, you will:

• Lead complex initiatives or large portfolio of customers and share leadership role with Relationship Managers and Service Experience Manager to oversee a portfolio of accounts
• Collaborate with executives, management, relationship managers, Service Experience Manage and other internal partners or business lines to resolve issues and achieve goals
• Identify opportunity for process improvements within the portfolio
• Review the decision process for customer accounts and evaluate the profitability and risk of designated portfolio
• Receive direction from leaders and exercise independent judgment while developing the knowledge to understand function, policies, procedures and compliance requirements
• Develop expertise in the policies, procedures and compliance requirements
• Assist with components of audit or compliance reviews and exams as required
• Verify compliance and report identified issues for resolution
• Maintain policy manuals and Business Continuity Plan documentation
• Make decisions on complex customer issues which include escalation and resolution
• Act as the customers’ main point of contact for operational questions and handle complex customer issues including escalation and resolution
• Solve issues with various operations centers, internal bank departments and outside vendors
• Identify prospective opportunities to market and oversee non-credit products to new or existing customers
• Work with Relationship Managers and Service Experience Manager to structure and execute transactions for the most complex clients, and to manage portfolio with high operating exposures
• Prepare presentations, materials and serve as a subject matter expert for the department
• Manages "owning the customer experience" approach and effectively executes on all standard protocols regarding interactions with customers
• Conducts customer courtesy calls, by phone, promote relationship building and a positive customer experience during customer interactions and identify cross-sell opportunities
• Partner with Service Experience Manager to resolve issues and provide status updates on implementations
• Lead team and serve as a subject matter expert for the department
• Provide the same standard of customer care to our internal team members, who may in turn be servicing Wells Fargo’s financial institution customers in various countries across the globe
• Provide new hire and ongoing systems, processes, policies and procedures training
• Train and mentor less experienced Client Service Officers and may assist with their development

Required Qualifications:

• 5+ years of Business Relationship Support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 5+ years banking experience of international business, preferably payment and trade operation’s background and relevant product experience as it applies to financial institution clients.
• Client service experience for financial institutions clients in APAC South market is advantage.

Desired Qualifications:

• Work collaboratively in a small team with a receptive attitude that allows him/ her to take on additional tasks that ensure the smooth running of a small office
• Fluent in spoken and written English due to interactions across APAC South market and financial institutions clients; bilingual or multilingual is an added advantage
• Strong time management and prioritization, skills and ability to manage multiple assignments concurrently
• Exhibit strong attention to detail and organization
• Self-motivated with a strong goal orientation and can work well in a team orientated environment.
• Proficient with MS Office applications (Word, Excel & PowerPoint)

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Building a World-Class, Diverse and Inclusive Technology Team

We can't afford to be boring. Neither can you. The scale and scope of what TD does may surprise you. The rapid pace of change makes it a business imperative for us to be smart and open-minded in the way we think about technology. TD's technology and business teams become more intertwined as new opportunities present themselves. This new era in banking does not equal boring. Not at TD, anyway.

The Fixed Income Front Office Application Support Team operates with a global footprint, ensuring comprehensive support to multiple business line across the dealer in various regions and time zones. Their primary focus is on supporting Fixed Income eTrading Applications within TD Securities, a critical area within the Capital Markets space.

This team works in close collaboration with partners at the dealer, addressing and resolving issues related to risk management, profit and loss (PnL) discrepancies, and offering challenges. Their role is pivotal in maintaining the integrity and efficiency of the trading environment.

Additionally, the team is responsible for managing and resolving issues stemming from trade execution, settlements, and audit. This includes troubleshooting and remediating issues to ensure smooth and efficient trading operation.

About This Role

This position interacts with all Fixed Income Etrading Users – using electronic trading and risk platforms like ION, Anvil, Bloomberg and customized Algo solutions – the focus of this role is to develop and implement lasting, robust technology solutions as well as support the existing application and surrounding framework.
Role And Responsibilities

• Supporting & delivering solutions to the firm's Trading & Sales desks in Asia, Europe & North America
• The Analyst will join an experienced team responsible for managing applications that offer risk, trading, and trade capture functionalities to the Business.
• The role will initially involve 2nd line application support responsibilities, engaging with a broad range of stakeholders across the Front & Middle Office, Product Control, Risk Management, Back Office, Application Development, and Infrastructure teams.
• Training will be on the job, but given the nature of the role, the successful candidate is expected to have prior experience to electronic trading technologies and have Capital Markets domain Knowledge. They must have a 'hands-on' attitude and be proactive in enhancing their knowledge.
• Systems and applications comprise vendor and in-house built tools
• Develop ad-hoc reporting tools for all business groups
• This is primarily an onsite position due to the job scope of the role.

Job Requirements

What can you bring to TD? Share your credentials, but your relevant experience and knowledge can be just as likely to get our attention. It helps if you have:

Skills & Requirements:

• Must have 3+ years hands on working experience with ION and Bloomberg.
• Experience supporting various trading exchanges.
• Good understanding of electronic trading, markets, connectivity, market making, pricing and algorithmic/automatic trading.
• Front Office / trade floor support experience
• Fixed Income functional knowledge, particularly in treasuries and bond trading
• Experience in supporting front-to-back trading systems and trading desks (example G10, EM)
• Ability to assess trading systems/components to investigate trade breaks, connectivity, data, and performance issues
• Understanding of financial markets and products, in particular Fixed Income markets.
• Must have experience working with developers, business analysts, and infrastructure support teams.
• Working experience with the following technologies: Linux RH, Windows Server, Oracle, MS SQL, Python
• Willingness to work from 7am to 4pm SGT Tuesday ~ Friday. Rotational shift within team, to start work at 5/5:30 am on Mondays following Sydney DST changes. Rotational On-call, weekend, bank holiday coverage is expected.

Skills Category

• Experience with Solace, Mongo DB, ITRS, Autosys
• Knowledge of cloud technologies including Azure
• Scripting, SQL and/or experience in programming languages such as Python
• Knowledge of IT project & development lifecycles (SDLC), agile methodology, and ITIL
• Computer science or Mathematics degree desired

About Us

Green Link Digital Bank is Singapore's inaugural wholesale digital bank focusing on supply chain finance, mainly serving MSMEs and aiming to help MSMEs grow and improve digitization.

As an Infrastructure Support Engineer, you will be responsible for ensuring the smooth operation and support of our IT infrastructure. You will focus on end-user computing, account management, and asset management within our organization. The ideal candidate will have a strong understanding of Microsoft 365 and possess excellent problem-solving and communication skills.

Responsibilities

Microsoft 365 Administration:

• Administer and support Microsoft 365 services, including Exchange Online, SharePoint Online, Teams, and OneDrive.
• Configure, manage, and troubleshoot user accounts, licenses, and permissions within Microsoft 365.
• Assist with deployment and migration projects involving Microsoft 365.

End User Computing Support:

• Provide technical support for end-user devices, including desktops, laptops, and mobile devices.
• Troubleshoot and resolve hardware and software issues related to Windows OS and Office applications.
• Ensure users have the necessary tools and resources for effective productivity

Account Management:

• Manage user accounts within Active Directory and Microsoft 365, including onboarding and offboarding processes.
• Implement security best practices for user accounts, including role-based access controls and password management.

Asset Management:

• Maintain an accurate inventory of IT assets, including hardware, software, and licenses.
• Assist in procurement and deployment of IT assets according to company policies and budget constraints.
• Perform regular audits of IT asset utilization and compliance.

Documentation and Reporting:

• Create and maintain technical documentation for processes, configurations, and troubleshooting procedures.
• Provide regular reports on system performance, asset status, and support activities.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience).
• Proven experience in IT support, particularly in infrastructure support and end-user computing.
• Strong knowledge of Microsoft 365 services and administration.
• Familiarity with Active Directory and user account management.
• Proficient in hardware and software troubleshooting for various operating systems.
• Experience with asset management tools and methodologies.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and a proactive attitude.

Job Summary:

Provide a first point of contact for employees who are seeking IT assistance in Singapore and in the region.

Duties & Responsibilities:

• IT Equipment (e.g., PC, laptop, etc.) setup and configuration
• Network and Server OS support & administration, includes system administration, user account management (creation & termination) and backup
• Provide first level troubleshooting & installation of software or firmware applications.
• Install, support & maintain inventory of IT equipment and supplies
• Cyber-security protection from viruses and spam wares attack, etc.
• Ensure data is handled, transferred or processed according to legal, security and company guidelines
• Liaise & coordinate with IT vendors/suppliers on IT purchases, projects & support IT systems.
• Update IT inventory & Licences, ensuring appropriate and sufficient level of vendor support.
• Any other responsibilities & ad hoc assignment as required.

• Prepare and implement commercial contracts and relevant documents (including trading, hedging and shipping contracts)
• Make sure the organisation’s contracts and documents are accurate and well maintained in a systematic database

Requirements:

• Diploma in Business/Finance/Maritime or equivalent
• At least 1 years of experience in Oil Trading industry

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

About us

Green Link Digital Bank is Singapore's inaugural wholesale digital bank focusing on supply chain finance, mainly serving MSMEs and aiming to help MSMEs grow and improve digitization.

We are looking for an Application Support Engineer to join our exciting team, to play a pivotal role in our banking technology division, responsible for ensuring the reliability, performance, and availability of critical banking applications.

Responsibilities

• Oversee the bank’s portfolio of applications, ensuring their stability, availability, and performance.
• Hands-on work on technical issue troubleshooting and ensure application functionality.
• Participate in the planning and execution of application upgrades and enhancements.
• Monitor system performance, track incidents, and proactively address potential issues.
• Ensure compliance with regulatory and security requirements for banking application.
• Continuously work towards making improvements in the release process.
• Provide regular reports on application support metrics and key performance indicators (KPIs).
• Support project team on DEV, SIT and UAT environment deployment and troubleshooting.
• Familiar with ITIL based Bank IT process, especially on incident, problem and change management.

Requirements

• Bachelor’s degree in computer science, Computer Engineering, Electrical Engineering, or related fields.
• 3 years of Technical/Application Support experience on multi technology platforms.
• Good knowledge on Linux OS, Windows Server, PostgreSQL, SQL Server, Oracle.
• Cross-platform experience and the expertise to identify and resolve integration issues.
• Excellent understanding of the CI/CD practice.
• Familiar with application release methodology.
• Experience in software development lifecycle and agile development methodologies.
• Experience working in a financial services institution with understanding of MAS technology risk requirements.
• Highly self-motivated to excel in assigned tasks and to deliver results for a digital bank.
• Good communication and coordination skills.
• Hands-on development experience is a plus.
• Excited to work in a fast-paced environment.