• Act as the main point of contact and intermediary between the CEO and both internal and external stakeholders.
• Handle the CEO's calendar, arrange appointments, and facilitate meetings, including the compilation of meeting documents and presentations from relevant parties.
• Assist in the submission of commercial tenders and project bids.
• Aid in market research by creating and maintaining a market database, gathering, structuring, and analyzing business data.

Requirements:

• Diploma and above.
• At least 3 years of experience in secretarial duties.
• Proficient in business writing to craft reports and presentation slides for Senior Management and the Board.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R22111604

At ERM, sustainability is our business. As the largest pure-play sustainability consultancy, we partner with the world’s leading organizations, creating innovative solutions to sustainability challenges and unlocking commercial opportunities that meet the needs of today while preserving opportunity for future generations. Our Mergers & Acquisitions (M&A) – Transaction Advisory team is currently going through a period of growth in the market to service our APAC client base.

To support successful delivery and continued growth, ERM is seeking a Senior Consultant to support and deliver a range of projects, while supporting on-going client development to capture the growth in the market.

In this role, the successful candidate will be working alongside Partners and Principal Consultant across the M&A teams to offer Transaction Advisory Services to financial institutions and infrastructure operators. You will work closely with energy / power companies, private equity firms and investments banks to deliver technical due diligence services on buy side, sell side and project financing deals.

The ideal candidate will also support the successful delivery of ERM proposals and projects in line with our vision, values and our strategic imperatives by:

• Adhering to all ERM and client requirements, specifically those related to H&S and governance
• Supporting opportunities for evolving services in line with client needs.
• Supporting sales opportunities in respect of designated projects.

Job Description

M&A within ERM Global has a core technical team of over 50+ technical consultants delivering technical due diligence out of EMEA, USA and APAC. We often work in close collaboration with our global ESG and EHS due diligence teams, to provide a holistic due diligence service to our client. Due to increasing client demand in APAC, we are looking to expand this offering further within the technical service line, based out of Singapore.

As a Senior Consultant, you will be expected to:

• Lead delivery of proposals, which will include development of our company profile, technical scopes of work, scheduling and commercial terms;
• Assist / lead on projects that provide our clients with a technical, operational and business plan evaluation of their proposed investment on infrastructure assets;
• Lead the coordination of typical project deliverables such as Q&A submission, management sessions, client meetings and report delivery;
• Work effectively across technical communities within ERM and subcontractors who are identified as Subject Matter Experts (SMEs) to support project delivery and client interaction; and
• Complete internal development tasks to improve the functionality of ERM’s Transaction Advisory service line.

Job Requirements and Skills

To apply for this role at ERM, you should provide evidence / demonstrate the following essential skills, and desirable skills / attributes where possible.

Essential

• A solid academic background with an engineering bias (for example, Civil Engineering, Chemical Engineering, Mechanical Engineering, or Electrical Engineering).
• 6 to 8 years of technical consulting, engineering, or operational experience during your career within the energy / power / infrastructure sectors.
• Strong technical skills and the ability to identify risks and opportunities within technical documentation
• Experience with site visits, site inspections and technical discussions, relating to points such as asset integrity, operational performance, management systems or business plans.
• Demonstrates excellent organisational skills, self-motivation, self-sufficiency and the ability to work successfully in a fast turnaround team environment.
• Must be able to promote and execute quality work, and ensure high standards are being achieved by yourself and the team.
• Must exhibit advanced report writing and presentation skills. Experience in a client facing role.

Desirable

• Management of previous external client projects.
• The ability to lead or manage complex project delivery coordinating multiple workstreams into client deliverables.
• Previous experience in technical due diligence would be preferred but not essential.
• Corporate finance qualification.
• Interest in domestic and overseas travel to perform site visits when required.
• Knowledge of current, reasonable costs associated with Capex (Capital Expense) and Opex (Operational Expense) for engineering assets / projects.
• Familiar with decarbonization strategies and technologies.
• Experience reviewing EPC contracts, Financial Models, design and specifications, budgets for industrial projects.

The role will be reporting to the Business Manager as a key member of the Sales Team in QT Instruments. This is a customer facing role supporting Sales, Operations, and Product Management who will be responsible for the execution of orders with the primary focus on building a strong relationship and providing superior customer experience.

We are looking for someone who is a self-starter and is able to work under general direction using discretion to complete tasks, frequently solves problems through research of multiple alternatives, builds stable working relationships with internal and external contacts, and impacts the immediate workgroup through accuracy of tasks and information provided.

Responsibilities:

1. Prepare sales quotations and update information to the company’s Sales CRM system
2. Manage Key Account Customers’ daily blanket orders and contracts including coordinating deliveries.
3. Ensure orders renewal and continuity together with the sales and marketing team.
4. Building and maintaining client relationships: Develop strong relationships with new and existing clients by understanding their needs, providing excellent customer service, and keeping them informed of updates and promotions.
5. Meeting sales targets: Work to meet or exceed team sales targets by closing deals and generating revenue and optimal gross profits for the company.
6. Reporting and sales tracking: Effectively make use of “Salesforce” (CRM software) to keep detailed records of selling activities, maintain an updated customer database, and report on sales performance to management in timely fashion.
7. Assist in the preparation and submission of sales tenders.
8. Any other duties assigned by Senior Management team.

Requirements:

• Minimum Diploma in any discipline.
• Minimum of 2-years’ experience in customer facing environment. (healthcare industry preferred)
• Must have experience processing orders in various systems. (e.g. Salesforce)
• Looking to find a service-oriented person with good Interpersonal skills, written and verbal communication skills and phone etiquette.
• Able to manage multi-tasking in tight deadlines and cross-functional team communications
• Ability to work both independently and collaboratively, think creatively and take on challenges, and proactively solve problems.

1. Incident Management

• To log all incidents (either via phone or email) into the Incident Management System and taking ownership of incidents and service requests from end user and ensure follow up and resolving the tickets within agreed SLA timeline
• Provide 1st level support and resolution to technical issues involving desktop clients, standard and client applications, and hardware issue
• Provide technical service to end users, troubleshooting issues related to personal computers, applications and IP phones
• Perform remote assistance through diagnostic techniques and pertinent questions
• To follow through all the necessary escalation to L2 or 3rd Party hardware vendor and also to Team Lead
• Single point of contact between end-users, next level support until issue is resolved
• To ensure all the information entered into the Incident Management System are accurate and complete

2. Asset Management

• Setup of new desktops and laptops in accordance to organisation policy
• Ensure all desktops / laptops and IT peripherals deployed are in working condition else rectification to be done
• Ensure the accuracy of the asset information such as all are tagged and recorded into the asset database accompanied by necessary form duly signed
• Report any discrepancy of data to Team Lead

3. Desktop Software/Patch Management

• To assist in the testing and rollout of the software / patches to all desktops / laptops
• Work closely and provide technical support to other IT teams as required
• Provide daily /weekly/ monthly update on the progress

4. Job Request

• Understand the user requirement, provide recommendation and solution to the user within SLA
• Provide timely updates on the status of the request assigned

5. Miscellaneous

• Primary support for data centre facility management
• Secondary network support with focus on data point provisioning
• Level-1 network troubleshooting for CCTV and IP Unified communication
• Perform administrative and other tasks as deemed necessary by the Team Lead

Required qualifications:

• Be empathetic and possess a strong focus on customer service
• Possess outstanding interpersonal and communication skills
• Strong knowledge of Windows OS platforms
• Ability to work individually and within a team
• Strong organizational and managerial skills and detail-oriented work ethic

Overview

We are seeking candidate for the position of Technical Delivery Manager, who can also support Domain Architect functionality. This role is to engage in various projects for strategizing the solution & perform impact assessments for Financial Technology Systems. This role will be seconded to our Client (Financial Bank).

Key Responsibilities / Requirements:

· Working closely with stakeholders to develop practical domain roadmaps to move the enterprise towards the future state vision, while taking into account business, technical & delivery constraints

· Analyzing stakeholder requirements, current state architecture, and gaps to create a future state architecture vision for one or more parts of the enterprise with a focus on reduced complexity, cost efficiencies, reuse, reduced risk and/or improved business capabilities

· Reviewing application design, problem ticket and incident to propose short term and long term resolution to fit with the domain roadmap

· Guiding and challenge the project on architecture and design decision

· Governing the technical debt of the domain

· Reviewing non-functional requirement and proposed architecture changes to anticipate evolving non-functional requirements

· Developing architecture principles and standards

· Communication the principles, standards, visions and roadmaps to stakeholders and proactively addressing any questions / concerns identified

· Acting as a trusted advisor to stakeholders in both business and IT to assist in defining and delivering high quality solutions

· Provide thought leadership on architectural or other topics

· Embed Platform Thinking is everything

Competencies:

· Ability to communicate complex topics in an understandable way using a level of detail and terms appropriate to the situation

· Must be a good team player and able to drive consensus amongst stakeholder with conflicting viewpoints and objectives

· People and team management in a transversal function

· Ability to effectively communicate, interact with and influence senior technical associates, business and operational partners and executives

· Work effectively with a fast-paced, cohesive architecture team and willing to learn fast and adapt quickly to change

· Possess strong understanding of business strategies and able to translate them into concrete achievable action plans

· Able to collaborate and drive motivation across a diverse slate within and across teams and can deal with difficult conversation effectively

· Owns and enhances workflows and processes, and delegates with clear accountabilities across the teams to meet objectives / outcomes

· Promotes an environment of learning and development. Understand and develop team members and others to achieve their professional growth

Technical Skills & Experience:

· At least 10 years or overall experience.

· Worked in technical domain architect role will be huge advantage

· Analytical skills

· Presentation skills – both verbally and Microsoft powerpoint

· Experience in delivering mission critical, enterprise scale IT solutions, both in-house built and 3rd party vendor products

· Familiarity with one or more formal Architecture frameworks / Methodologies (TOGAF, Zachman, BIAN, etc)

· Practical experience in data modelling, object modelling, design patterns and Enterprise Architecture tool or other software modelling tools

· Familiarity with heterogeneous technology platforms such as Unix/Linux, Windows

· Familiarity with best practice methodologies and tools for the entire solution lifecycle from ideation to requirements, design, development, testing, deployment and operations

· ETL tools, Oracle 19c (SQL*Plus, PL/SQL), APIs

Functional Expertise:

· Implementation / Maintenance experience in Finance/Risk/Regulatory systems

· Knowledge on transaction data models, interface patterns and external integrations

· Ability to understand the banking products, familiar with the regulatory requirements and propose the functional enhancements as roadmap for the Bank

Education:

· Bachelor’s degree in computer science, engineering or similar domain

· Related professional/technical qualification will be advantageous

Employment Arrangement:

· 12 months Contract

· Yearly renewal (Renewal based on Contractual arrangement with The Bank)

Technical Sales Engineer

Powder Process Equipment & Machineries

Working hours: 8am-5:30pm
Working days: 5 days (Mon-Fri)
Locations: Tagore Lane
Salary: $3300 - $4300

Responsibilities:

• Be a team member of the sales department
• Study technical enquiries and interpret client requirements and/or URS
• Participate and lead technical clarification meeting
• Provide process design, technical and application support including process flow diagram or flowsheet generation
• Provide costing on proposed equipment/solutions according to customer requirements within the stipulated budget; prepare quotation together with the scope of supply on technical specification.
• Prepare technical presentation to client
• Liaise with factory or counterpart to request for quotation
• Work with draughtsman for the process flow diagram or flowsheet and layout generation.

Qualifications:

• Degree/Diploma in Mechanical/Mechatronic/Chemical Engineering or equivalent.
• Applicant who have relevant experienced in Powder Processing System & Equipment or Engineering Sales is an added advantage
• Willing to travel (Occasional)

https://wa.me/6596420989

WhatsApp: +65 9642 0989 (Han)

Email: [email protected]

Chaw Chiaw Han, Reg No：R22106723

The Supreme HR Advisory Pte Ltd, EA No：14c7279

Customer Support Specialist

• Working Days: 5 days Monday – Friday
• Working Hours: | 9am – 6pm
• Location: Pioneer
• Salary: $2,600 – $3,000 + $200 Transport Allowance

Job Description:

Warehouse operation management

• To manage inbound and outbound cargos and operation activities.
• To be responsible for maintaining acceptable and accurate inventory levels.
• To communicate and coordinate with warehouse operation team according to customer requirements.
• Handle Transportation arrangement and co-ordinations.

Team management

• Support Team work on daily reporting such as inventory report, warehouse and distribution tracking report.
• Work on monthly billing report for transportation and warehouse customers and do system invoicing.
• Communication with customer to receive orders and enhance customer satisfaction.
• Willing to take challenges and work offsite for different projects in the future.

Quality control and continuous improvement

• To assist with warehouse team leader/Manager for quality control and continuous improvement.
• To propose to warehouse team leader on continuous improvement schemes.
• To conduct the cost saving within the team.
• Monitor bonded (duty unpaid) cargoes, tally inventory with Singapore custom record.
• Monitoring products inventory and make sure the accuracy between physical stocks and system quantity.

Job Requirements:

• Diploma in Logistic Management / Supply Chain / Business Management.
• Minimum 2 years’ experience working in a warehouse environment preferably in a logistics, freight forwarding or related industry.

Lee Wan Ling | Reg No: R23116154

THE SUPREME HR ADVISORY PTE LTD | EA No: 14C7279

Note: This role is for a 1-year contract position.

Roles and Responsibilities

1. Sales Submission and Data Management

• Checking of submission documents based on regulatory and internal guidelines to assess the status of submission & perform the necessary follow-up
• Packing submission for dispatch and packing internal documents
• Perform timely data entry on sales submissions and maintenance of client and policy data
• Checking of data entry to ensure accuracy
• Meeting of KPIs – accuracy, quality output and service levels
• Manage enquiries through common mailbox, internal and external stakeholders promptly

2. AML Screening

• Collate Due Diligence information and disposition the name screening alerts with rationale to support accordingly to the AML guidelines and policies.
• Document the disposition clearly and timely with supporting evidence using a risk-based approach.
• Perform the name screening duties and escalate true screening matches to AML function for further review.
• Reach out to respective business units to obtain additional identifiers / clarifications and support documents to conclude screening alerts.

3. General Administration

• Arrange for retention at the offsite storage and maintain proper records of the endorsed batch list and courier services consignment notes
• Inventory management of forms, brochures, and documents
• Send broadcast/announcement to all relevant stakeholders

4. Systems & Others

• Work on enhancement for inhouse system and perform User Acceptance Testing (UAT) for changes implemented and issue logs raised
• Update Operation Manual on a timely basis
• Review and streamline workflows where applicable
• Work closely with cross-functional teams for processing functions with interdependencies
• Identify interdependencies when analyzing issues and proactive to propose resolution
• Assist the HOD/Team Lead and perform adhoc tasks and projects as and when assigned

Requirement

• Minimum diploma holders
• Candidates with at least 2 years of experience in banking/financial industry preferred but fresh graduates are welcome
• Having compliance qualifications like ACAMS and ICT certifications is added bonus although not mandatory.
• Proficient in Microsoft Office Applications (Words, Excel, and Powerpoint)
• Self-motivated and able to work independently
• Able to prioritize and work in a fast-paced environment
• Ability to multi-tasks and take ownership of assigned tasks
• Good communication, time management and organizational skills
• Analytical and meticulous
• Positive attitude and willing to learn

• Liaise day-to-day fuel farm operations as per Standard Operating Procedures (SOPs).
• Enforce quality, environmental, occupational, health, security, and safety standards adherence.
• Organizes technicians to execute necessary operations in accordance with established plans.

Requirements:

• NITEC and above
• At least 5 years of experience in Aviation industry.
• Possess valid class 4/5 and forklift license
• Proficient in utilizing applications with a strong awareness of cybersecurity.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701
Registration: R21100996

• Maintaining contacts with airlines, trade, industry and government bodies to keep abreast of information and economy/market developments
• Manage daily shipping co-ordination of shipments by air, sea (export/import/3rd party/local delivery)

Requirements:

• GCE O Level and above
• At least 2 years of working experience as Sales admin

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

about the company
Our client, one of the biggest insurance broker globally and focus on commercial and general insurance.

about the job

In this position as a Claims Support Specialist, you will be working alongside with a team of 4 others and supporting them with incoming documentation from clients and underwriters. This would be an exceptional opportunity to collaborate and work with a leading global insurance broker and gain exposure working with different clients in the Property & Casualty claims space.The ideal incumbent should come with experience using tableau and basic understanding of dashboard.

skills and experience required

• Highly motivated, team player with good interpersonal skills
• Experienced using tableau (work, school or projects inclusive)
• Understanding of Dashboard and ability to craft for management reporting purposes
• Strong communication and written skills
• Ability to navigate swiftly in a fast-paced environment

If the above position interest you, kindly click on the ‘apply now’.

EA: 94C3609/R132534

Applicants must be fully vaccinated or have a valid exemption in accordance with MOM’s regulations to allow them to enter the workplace. Applicants may be required to share verifiable COVID-19 vaccination documents or proof of a valid exemption at the point of offer. Randstad Pte. Limited and/or the Client reserves the right to withdraw an offer if the applicant fails to provide verifiable COVID-19 vaccination and/or proof of exemption documents.

As a .NetCore Technical Leader, you will be the key person to re-develop our client’s existing architecture and lead a team in architecting and implementing and to build a high performing and scalable application.

Responsibility

•Responsible for the SLDCincluding design, estimation, planning, development, unit test, release and implementation support

•Responsible for the Technical Specification Documents (TSD) and Functional Specification Documents (FSD) to describe and to be validated by the stakeholders

•Manage the team deliverables in meeting the business expectations

•Engagestakeholders and conduct technical presentation meetings

•Conduct training on implemented solution to the operation and support teams

•Oversee that the solution developed is successfully handed over to the operation and support teams

•Responsible to makes sure that the team is preparing and updating the documentation/manualto guide the support and operation team on the solutions/remediations for any projected errors

Profile

•Minimum Bachelor’s Degree or equivalent in any discipline

•Minimum 10 years of overall experience in Software Development

•Minimum 6 years experience with .Net Development

•Minimum 3years hands-on experience with .Net Core Development

•Hands-on experience with .Net Core 5 – 7

•Good experience in Backend Development with Frontend Development knowledge

•Good hands-on experience in Azure Eco-system (certified in MS Azure is a plus)

•Experience with CI/CDprinciples

•Experience with DevOpsarchitecture

•Expertise on Microservices and API Development and Deployment

•SQL Server for Databasewith Entity Framework (EF framework)

•Experience with in-memoryfor caching, Redisis preferred

Automation/IT Technical Consultant

(Junior Consultant)

Responsibilities:

· Support installation, engineering and maintenance of Manufacturing Automation/IT systems in the pharmaceutical plant.

· Support design, configuration and optimization processes for plant systems including (but not limited to) Instrumentation, PLC, PCS, DCS, SCADA, BMS, MES, LIMS, DMS, QMS, SCMS, ERP.

· Support in complex configuration of objects, coding of customized processes / solutions, and provide / execute risk-based testing approach.

· Support troubleshooting of issues faced during testing phases, provide / assist in corrective and preventive actions implementation.

· Support plant Go-Live efforts via on-site / remote technical assistance.

· Execute / develop test protocols using a risk-based approach that meets customer quality, regulatory requirements, and industry best practices.

· Exercise good judgment within generally defined practices and policies in selecting methods and techniques for obtaining solutions.

Professional Skills and Experience:

· At least Bachelor’s degree in technical discipline such as Engineering or Science or with experience relevant to the Job Description. Graduates of related discipline may also apply.

· 1 - 3 years of relevant experience in Pharmaceutical industry.

· Fresh graduate applicant is welcome but preferably with internship experience in pharmaceutical industry.

· Preferably with familiarity to the best practice / standards / regulations in the pharmaceutical industry.

· Preferably with good technical knowledge of at least one (1) software solution (PLC / PCS / DCS / SCADA / MES / ERP)

· Preferably with good knowledge of at least one (1) industrially used programming language (SQL / Visual Basic / C++ / C# / Javascript / XSLT / XML)

· Preferably with good knowledge of Validation Lifecycle approach (URS, FAT/SAT, commissioning, I/O/PQ Protocols, etc), guidelines, international regulatory requirements, and other industry best practices.

Offering:

· Consulting roles for international healthcare clients in strategically relevant projects.

· Work in a professional consultancy environment within a highly motivated team.

· Opportunity to take on responsibility and to help shape our organization.

· Excellent career development and growth opportunities in a growing premier consulting organization.

· Structured training program and peer mentoring system to support competence and personal growth.

Our specialised and growing team is looking for a highly skilled Application Support Analyst to join us. The Application Support Analyst plays a critical role in maintaining the smooth functioning of our bespoke applications and in performing IT support duties. As an Application Support Analyst, your job duties will encompass performing root cause analysis of application issues, providing support for our hardware, sustaining user account management for network, email, and other applications, and developing corrective action plans following the industry standard ITIL framework, which includes incident, problem, and change management.

You will also be responsible for writing, maintaining, and managing a knowledge database of issues and their resolution or workarounds. Additionally, you will need to execute and deliver regularly scheduled application tasks and processes on time. Building strong and close working relationships with key business stakeholders and end-users is essential to the role. You will also be expected to assist with testing system upgrades, releases, and enhancements for production acceptance, identify opportunities for systems improvement and actively contribute to their implementation. As part of a virtual, distributed team, you will work on key projects to develop, enhance, and implement systems.

This position ensures seamless business operations across various organisational units, such as Trading, Operations, Invoicing, Credit, and Legal. The ideal candidate should have experience working in a dynamic environment and demonstrate a proactive approach to problem-solving, end-user training, and comprehensive documentation. By being part of our team, you will be the face of our applications, playing a vital role in upholding the operational excellence that empowers our diverse business functions.

MAIN RESPONSIBILITIES

• Be part of the front-line Application Support team resolving incidents and service request queries.
• Ensure all guides and training materials are available and kept up to date in accordance with the latest changes.
• Take ownership of incidents, service requests and problem tickets that are assigned to the Application Support Team in Service Desk Plus.
• Ensure incidents are acknowledged, updated, and resolved within the defined SLA.
• Escalate incidents where appropriate and liaise with the Head of Application Support to ensure prompt resolution.
• Innovate and work with the Head of Application Support to implement improvements, automation and self-service capabilities into existing processes and applications, reducing the number of tickets coming into service desk plus.
• Ensure Problem tickets are kept active, updated, and resolved in line with the Problem management process.
• Gain a comprehensive understanding of our trading application and be the subject matter expert.
• Provide daily assistance to users of the system across different departments and locations.
• Work with the Head of Application Support to monitor application usage, identify knowledge gaps, and report on areas for user education to optimise effectiveness.
• Provide a high level of support on operational issues.
• Provide training to new and existing users.
• Keep up to date with key enhancements and developments and communicate this to end users.
• Support User Acceptance Testing for new releases.
• Assist in ad hoc business needs.
• Provide direct support on IT support issues, and keep users informed of issues or concerns.
• Troubleshoot and resolve certain levels of IT support issues such as printers, Citrix Desktop and Teams.
• Create and maintain user accounts via Active Directory.
• Support the installation, configuration, and maintenance of software and hardware components of computer and network systems.
• Releasing email from Mimecast.

KNOWLEDGE, SKILLS, AND EXPERIENCE

• Experience with using and documenting bespoke applications and the ability to become a subject matter expert for the application within a short period of time.
• Experience in providing training to stakeholders and end users.
• Analysing and determining the root cause of recurring issues.
• Active Directory knowledge a plus
• Logical thinking ability, proactive attitude, and the capacity to work both independently and as part of a team.
• Experience with using ITSM tools such as Service Desk Plus, Service Now (SNOW) or Zendesk.
• Strong work ethic and personal accountability.
• Some SQL knowledge.
• A proactive and adaptable individual who is willing to take on additional responsibilities to cover for the Application Support team during peak periods such as annual leave or illness.
• Excellent communication skills, capable of conveying information at both technical and non-technical levels.
• Capability to thrive in a fast-paced work environment, coupled with the experience of working in an entrepreneurial trading environment.
• Experience with desktop operating systems, including Windows 7, Windows 11, and Mac OS.
• Ability to troubleshoot and resolve data-related issues.
• Excellent orientation towards customer and internal stakeholders, with the ability to effectively listen and respond to user queries.
• Flexibility and self-motivation, with the ability to prioritise tasks effectively under time constraints, handle pressure, and meet deadlines.
• Hard-working, goal-oriented and with a high level of energy and enthusiasm, able to
• operate efficiently, effectively, and professionally within a fast paced, dynamic and results driven business environment.
• Excellent verbal and written communication skills, able to present information in a
• concise, logical manner, and with a level of authority.
• Exceptional time management and organisational skills with the ability to prioritise
• work effectively within time constraints, work under pressure and meet deadlines.
• A flexible and adaptable attitude, with the ability to multi-task and respond quickly
• to changing priorities.

QUALIFICATIONS / ACCREDITATIONS

• A relevant degree in Information Systems, computing studies, IT, or other related fields.
• Experience of supporting business critical applications and customer facing web applications.
• Ideally, experience working with operating systems: Microsoft Office, ERP systems, databases skills (SQL) and using cloud-based applications.
• ITIL Foundation Certificate, ideal.
• Knowledge of oil & gas or energy industry (desirable).

Role purpose:

The on-site analyst role is to ensure the proper functioning of personal computing and office technology so that end users can most efficiently and effectively accomplish business tasks. This includes receiving, prioritizing, documenting, and actively resolving customer requests and escalations from the Global Service Desk. Problem resolution will involve the use of incident management tools, as well as hands-on support at the on-site level.

Responsibilities:

· Perform hands-on fixes, including installing and upgrading software, installing hardware, managing mobile devices, implementing file backups, and configuring applications.

· Owns and drives issues to resolution including escalation to specialized resources within the broader IT organization. Remains engaged on issues until resolution.

· Provide Tier 2 technical support for client facilities such as video conferencing and audio conferencing services.

· Lead, coordinate and participate in improvements as they relate to the on-site IT environment.

· Serves as an advocate for the organization’s information security management system. Assists customers to work efficiently within the ISMS framework.

· Test fixes to ensure problems have been adequately resolved.

· Perform post-resolution follow-ups to customer requests.

· Evaluate documented resolutions and analyse trends for ways to prevent future problems.

· Field incoming requests from customers via both telephone and e-mail in a courteous manner.

· Build rapport with customers.

· Perform preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.

· Prioritise and escalate problems (when required).

· Record, track, and document problem-solving processes, including all successful and unsuccessful decisions made, and actions taken, through to final resolution.

· Apply diagnostic utilities to aid in troubleshooting. Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution.

· Understands the essential responsibilities of the position and works to continuously to build and improve the skills necessary to be proficient in the role.

· Serves as a back up to the IT Support Technician as appropriate.

· Serves as lead Audio Visual SME for live meetings and events held onsite or at remote locations as requested.

· Supports operates and maintains AV equipment for live meetings and events.

· Provides support and demonstrates expert knowledge for online webinar tools and applications.

· Acts as backup trainer when requested.

Job Scope:

• Provide sales and purchasing support in terms of keying sales orders, preparing sales invoices and credit notes, ensuring paperwork is filed properly.
• Prepare monthly financial and operations reports and analysis.
• Process sales/purchase orders, tax invoices and coordinate on local deliveries and overseas shipments.
• Back up Accounts Receivable, Accounts Payable / Treasury functions, as and when necessary.
• Assist on year-end audit and liaise with auditors.
• Ensure proper housekeeping and filing of all necessary financial records.
• Ad hoc accounts monitoring and other duties as and when required.

Requirement:

• Diploma / Degree in Accounting
• At least 2 years of experience in accounting
• Good understanding of local accounting standards and tax regulations
• Proficient with MS Office application and use of accounting software (knowledge of Microsoft Dynamics Navision will be added advantage)
• Good sense of responsibility and attentive to details
• Work under stress and tight deadlines

Automation/IT Technical Consultant

(Junior Consultant)

Responsibilities:

· Support installation, engineering and maintenance of Manufacturing Automation/IT systems in the pharmaceutical plant.

· Support design, configuration and optimization processes for plant systems including (but not limited to) Instrumentation, PLC, PCS, DCS, SCADA, BMS, MES, LIMS, DMS, QMS, SCMS, ERP.

· Support in complex configuration of objects, coding of customized processes / solutions, and provide / execute risk-based testing approach.

· Support troubleshooting of issues faced during testing phases, provide / assist in corrective and preventive actions implementation.

· Support plant Go-Live efforts via on-site / remote technical assistance.

· Execute / develop test protocols using a risk-based approach that meets customer quality, regulatory requirements, and industry best practices.

· Exercise good judgment within generally defined practices and policies in selecting methods and techniques for obtaining solutions.

Professional Skills and Experience:

· At least Bachelor’s degree in technical discipline such as Engineering or Science or with experience relevant to the Job Description. Graduates of related discipline may also apply.

· 1 - 3 years of relevant experience in Pharmaceutical industry.

· Fresh graduate applicant is welcome but preferably with internship experience in pharmaceutical industry.

· Preferably with familiarity to the best practice / standards / regulations in the pharmaceutical industry.

· Preferably with good technical knowledge of at least one (1) software solution (PLC / PCS / DCS / SCADA / MES / ERP)

· Preferably with good knowledge of at least one (1) industrially used programming language (SQL / Visual Basic / C++ / C# / Javascript / XSLT / XML)

· Preferably with good knowledge of Validation Lifecycle approach (URS, FAT/SAT, commissioning, I/O/PQ Protocols, etc), guidelines, international regulatory requirements, and other industry best practices.

Offering:

· Consulting roles for international healthcare clients in strategically relevant projects.

· Work in a professional consultancy environment within a highly motivated team.

· Opportunity to take on responsibility and to help shape our organization.

· Excellent career development and growth opportunities in a growing premier consulting organization.

· Structured training program and peer mentoring system to support competence and personal growth.

TRANSCOSMOS ZERO is looking for a passionate and enthusiastic Technical Project Manager of IT system to join our growing team. This is an middle level role suitable for candidates looking to step into the Call Center industry.

Ability of close mutual work with Development Team in Vietnam is required for this position.

As a nature of business, especially a knowledge and exeprience in a Call Center Industory together with IT development project management experience are required. It's a rare, but a challenging position.

The ideal candidate will be responsible for

- Understanding the in-house Technical Guideline to support developers

- Supporting Developers and QCs as a Bridge Engineer

- day-to-day technical support and translation of IT techinical documents

- Having a strong understanding of our in-house tools and act as a key support to clients and internal teams in the APAC region with a strong knowledge of IT system, which is mainly call center system.

Requirement

- 5+ yrs experience in project management within a software development environment with project roadmap, project planning, project deliverables, and team management (especially offshore teams and onsite teams)

- MUST experience in Microservice Architecture and Highly Availability Architecture for Enterprise Workloads

- Experience in Web development (web application & web services) with Javascript Stacks (Node JS, Express JS, React JS, Vue JS, SQL, NoSQL)

- Experience in cloud development i.e AWS, GCP

- MUST Knowledge of Agile or Scrum environments

- Familiarity with common project management tools (Jira and Confluence)

- The ability to communicate technical information clearly to both technical and non-technical audiences

- Exeperience of the working in Call Center as operator and supervisor, or a strong understanding of Call Center Operation

JOB PURPOSE

The Customer Service Specialist is focused primarily on ensuring that all sales support and service activities are well-coordinated and completed within prescribed process guidelines in support of the sale branches. The role includes embarking on program initiatives targeted at meeting the demands / requirements of our customers, thus satisfying their needs.

PRINCIPAL ACCOUNTABILITIES

• Effective day to day customer service operation to support the pre and post shipment requirements of the sales branches.
• Customer backlog management with aim of maintaining backlog integrity through systematically reviewing and addressing all backlog issues encountered on a daily basis.
• Customer Service Specialist will be allocated into a specialist team and rotate through the specialist function as deemed necessary.

JOB DESCRIPTION

• Weekly management of the Customer backorder report with a turnaround time of 48 – 72 hours for a complete review.
• Work and assist the Sales team in managing their Customer pre & post shipment.
• Support and drive the requirements generated by Customer Bond Constraint Report related to fulfillment of bonded parts in their BIM program.(If applicable)
• Escalate all their issues or challenges in fulfilling their assigned task to management in the most appropriate timeline to seek guidance on resolution.
• Manage customer’s portal update and customized report if required.
• Update customer production change requirement to optimize inventory planning.
• Elevate any potential delivery shortfall to respective sales personnel for awareness and communication.

REQUIREMENTS

• At least a Nitec or Diploma qualification in a relevant field of study.
• At least 2 years of working experience, relevant industry experience is advantageous but not a must.
• Candidates without experience are welcome to apply.

COMPETENCIES

• Accurate data entry skills
• Proficiency in Microsoft Office Applications – especially in Excel
• Basic knowledge and understanding of transportation modes (air and ocean)

Description:

• Hardware Skill – Desktop, Laptop, Printer and Scanner

• Windows OS (Experience in Windows 10 will be an advantage)

• Good to have healthcare environment experience.

Requirements:

• Provide IT technical onsite support for end user services problem which includes identification, diagnosis, rectification, and escalation.

• Support on desktops, notebooks, printers, scanners hardware components.

• Installation, re-installation, troubleshooting and reconfiguration of Microsoft Windows and Microsoft applications that are found in the Desktop PCs and Notebook PCs. Examples of such software are Windows 10 OS or any standard desktop OS, MS Office, Internet Explorer, MS Outlook, MS Outlook Express, etc.

• Installation of Apple IPad software’s.

• Provide support for queries, escalation, problem determination, resolution, and MAC – move, add, and change.

• Printer Maintenance.

• Take on and resolve complex calls or tasks the other engineers could not resolve.

• Responsible for learning and working independently.

• Responsible for providing excellent support and timely service.

• creating, enhancing, and managing the assigned Computer Integrated Manufacturing (CIM) applications and components to ensure their optimal performance and functionality.
• Responsible to provide 24/7 level 2 & 3 support to ensure the eefiecient operation of production lines.
• Involve collecting specifications, creating, implementing, and rolling out new versions of CIM applications, with a particular emphasis on automation solutions for the Equipment Manager system.
• collaborating with other IT teams towards a shared objective of enhancing system response time and availability.

Requirements:

• Diploma in Computer Science or equivalent.
• At least 2 years of experience in Java development, SEMI Equipment Communication Standard (SECS), Oracle SQL, and/or Tibco.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R22109628

Job Summary:

As an Onsite IT Support Technician, you will be responsible for providing technical assistance and support to end-users within the organization. Your primary focus will be on-site troubleshooting, problem resolution, and ensuring the smooth operation of computer systems, software, and hardware. You will play a crucial role in maintaining a productive and efficient IT environment for all employees.

Key Responsibilities:

1. End-User Support:

· Respond promptly to user inquiries, and provide technical support either in person, over the phone, or via remote assistance.

· Diagnose and resolve hardware, software, and network issues.

· Install, configure, and upgrade computer components and software applications.

· Provide IT support and resolve problems through assigned incident or request tickets in accordance with established SLA.

2. Hardware Maintenance:

· Conduct on-site troubleshooting and repairs of computer equipment, printers, and other peripheral devices.

· Perform routine hardware maintenance, such as cleaning, upgrades, and component replacement.

3. Software Support:

· Install, configure, and update software applications on user devices.

· Troubleshoot and resolve issues related to operating systems and software applications.

· Collaborate with the IT team to deploy software updates and patches.

4. Network Support:

· Assist in the setup and configuration of network devices, such as routers, switches, and access points.

· Troubleshoot network connectivity issues and assist in resolving network-related problems.

· Provide minimal hands and eyes support to Global infrastructure teams for network, server, hardware upgrades or projects at site.

5. Security:

· Implement and enforce security measures to protect systems and data.

· Educate end-users on best practices for security and data protection.

6. Documentation:

· Maintain accurate records of hardware and software inventory.

· Document solutions to common issues for knowledge sharing.

· Preparation and submission of activity reports

7. User Training:

· Conduct training sessions for end-users on basic IT procedures and best practices.

· Provide guidance to users on utilizing IT resources effectively.

· Assist with onboarding of new joiners. Manage PC setup and deployment for new employees using standard hardware, images, and software.

8. Collaboration:

· Collaborate with the IT team to escalate and resolve complex issues.

· Communicate effectively with end-users, understanding their needs and providing timely solutions.

Qualifications:

· Minimum of [1-2] years of experience in providing onsite IT support.

· Candidate must possess at least a Bachelor's/College Degree in Computer Science/Information Technology, Engineering (Computer/Telecommunication) or equivalent.

· Proficient in troubleshooting hardware, software, and network issues.

· Strong knowledge of operating systems (Windows, macOS) and common software applications.

· Familiarity with basic network concepts and protocols.

· Experience with ticketing tool (preferably ServiceNow)

· Troubleshooting experience on MS O365 suite

· Incident and management knowledge.

· Excellent communication and interpersonal skills.

· Problem analysis and solving skills.

· Attention to details.

· Team Player.

· Planning and organizing.

· Relevant certifications (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician) are a plus.

Working Conditions:

· This position may require occasional after-hours or weekend work to perform system maintenance or address critical issues.

· Ability to lift and carry computer equipment.

As a .NetCore Technical Leader, you will be the key person to re-develop our client’s existing architecture and lead a team in architecting and implementing and to build a high performing and scalable application.

Responsibility

•Responsible for the SLDCincluding design, estimation, planning, development, unit test, release and implementation support

•Responsible for the Technical Specification Documents (TSD) and Functional Specification Documents (FSD) to describe and to be validated by the stakeholders

•Manage the team deliverables in meeting the business expectations

•Engagestakeholders and conduct technical presentation meetings

•Conduct training on implemented solution to the operation and support teams

•Oversee that the solution developed is successfully handed over to the operation and support teams

•Responsible to makes sure that the team is preparing and updating the documentation/manualto guide the support and operation team on the solutions/remediations for any projected errors

Profile

•Minimum Bachelor’s Degree or equivalent in any discipline

•Minimum 10 years of overall experience in Software Development

•Minimum 6 years experience with .Net Development

•Minimum 3years hands-on experience with .Net Core Development

•Hands-on experience with .Net Core 5 – 7

•Good experience in Backend Development with Frontend Development knowledge

•Good hands-on experience in Azure Eco-system (certified in MS Azure is a plus)

•Experience with CI/CDprinciples

•Experience with DevOpsarchitecture

•Expertise on Microservices and API Development and Deployment

•SQL Server for Databasewith Entity Framework (EF framework)

•Experience with in-memoryfor caching, Redisis preferred

Department purpose

The Technology Services department is responsible for providing world class support and services to our business all across the globe. The IT Service Management team is part of Technology Services, and operates all of the IT services and infrastructure for the firm.

Role context and purpose

The DMS Support Analyst is accountable for supporting and maintaining the following areas:

• On-going support, maintenance and administration of the iManage DMS service for 7000+ users in the firm, in particular the 3000+ fee earners. Provide them with the best service possible to allow them to service the firm’s clients.
• On-going support, maintenance and administration of the iManage Document Management System, RAVN search platform and enterprise scanning solution. It currently runs over 700 servers.
• On-going support, maintenance and administration of client-side iManage, running on 7000+ laptop/desktop devices, along with MS Office add-in and mobile client for iOS and iPadOS.
• Support for cloud/SaaS hosted instances of iManage, currently planned for deployment in China and Australia.
• Support for DSAR/eDiscovery requests that require access to the DMS
• Support of the RBRO toolset used for matter maintenance (import/export/transport)
• Including packaging, configuration, deployment, patching of software
• Providing technical expertise for projects where required.

The remit of this team is global and extends to all aspects of 3rd line support relating to the infrastructure and services, independent of location.

The role involves:

• Providing a single point of technical leadership on projects (including SIPs and SEs) for technical delivery, leading the technical decision making.
• Ensuring that services are effectively delivered, understood and supported so that they fulfil business needs.
• The role holder will be seen as a clear leader for all technical matters relating to their specialist areas
• The remit of this role is global and extends to all aspects of the product set, independent of location.
• Support the firm’s environmental goals and initiatives.
• Providing 3rd line support for the timely resolution of incidents and problems
• Executing regular maintenance and monitoring tasks
• End-to-end ownership of incidents, ensuring accurate and timely updates
• Accountable for the management and maintenance of systems and services, by ensuring they are fit for purpose and available at all required times.
• This includes maintaining and optimising applications and infrastructure; and
• Bringing new releases into production.
• Being recognised as subject matter experts in the technologies supported by the team
• Keeping within operational targets; for example ‘problem record’ targets; ‘age of incident’ targets; and ‘backup assurance’.
• Supporting the firm’s environmental goals and initiatives.

Role and responsibilities

Architecture & Technology Planning

• Understand the relevant technology standards and roadmaps

Application and Infrastructure Support

Works with the Team Leader to ensure effective, seamless support for end users to include:

• Support of applications and infrastructure;
• Ensure effective hand-offs between teams;
• Ensure effective, reliable and efficient end to end processes (internal and external) are in place;
• Embed continuous improvement and leading by example;
• Operate within Service and Operational Level Agreements and performance reporting; and
• Ensure customer satisfaction levels (for example, as reported in the Customer Satisfaction Survey) are maintained and reflect business requirements.
• Maintain appropriate documentation (including knowledge bases containing known issues /workarounds and support handbooks) for effective 3rd line support

Service Delivery

• Diagnose all incidents/problems escalated to 3rd line support and identify root cause and actions required to maintain or improve service levels
• Develop implementation plans for dealing with requests for change; evaluate risks to the integrity of the service inherent in proposed implementations; seek authority for those activities; and undertake review of effectiveness of change implementation.
• Define and deliver continuous improvement programmes, in conjunction with the Team Leader, so that, where applicable, systems deliver an improved performance to the business.
• Enhancements and improvements to services should be delivered by the appropriate governance authority; and
• Maintain a culture of continual improvement and problem solving.

Build and Implementation

• Provide specialist guidance information to the Support, Systems Testing and Quality Assurance functions
• Ensure that documentation and training materials are created and are suitable

Risk Management

• Refer to domain experts for guidance on specialised areas of risk, such as architecture and environment.
• Take part in audits and risk assessments as directed by the Global Application and Security Manager.
• Participate in disaster recovery rehearsals to prove their effectiveness.

Quality, Methods & Tools

• Strive for improvements to processes by suggesting changes in approach and use of industry best practices, typically using recognised models.
• Provide advice to management on ways of improving the effectiveness and efficiency of their control mechanisms.

Knowledge

• Technical expert within this discipline and excellent all-round technologist.
• Detailed practical knowledge of the operation and maintenance of IT infrastructure and services within a Microsoft technology environment.
• Expected to have a solid understanding of all technologies used by A&O and business working practices.

Experience

• Minimum 2/3 years IT experience with at least 1 years experience in a 3rd line role supporting a number of the technologies listed in this job description.
• Experience working within the professional services sector with an appreciation of the demands placed on support teams by the business.

Qualifications

• Ideally the candidate should have the following or equivalent:
• Minimum “A” level standard education or equivalent
• Recognised accreditation - preferred

Note that any offer of employment will be conditional on proof being supplied that the candidate is fully vaccinated against Covid-19 with a vaccine under Singapore’s National Vaccination Programme or WHO Emergency Use Listing and their respective post-vaccination duration, save where the candidate is medically ineligible for vaccination.

• 4 to 5 years of experience as Application Support Analyst.
• Support and assist in regular server maintenance, system accesses, systems monitoring, backups and patching.
• Maintain service operations documentation and guides.
• Develop supporting documentation for all Service Operation activities.
• Monitor Service level dashboards, perform daily monitoring, system capacity review.
• Provide on-going maintenance support for production systems/applications and 24/7 stand by support required.
• Level 2 support will include attending to user queries, analysis and investigation of issues reported, ensuring the issues are fixed as per user requirement.
• Evaluate potential solutions and make recommendations to resolve application issues and user queries.
• Log the issues received, track and monitor the progress of fixes in a timely manner, according to established Service Level Agreements (SLA).
• Involvement in the system integration testing (SIT) and user acceptance testing (UAT) prior to production implementation of changes.
• Assist and involve in change management process (Change Approval, Implementation, Testing, Deployment and verification).
• Knowledge of Internet and Intranet server/application architecture and experience in working with medium/large systems involving multitier architecture and interface/integration to othersystems.
• Knowledge of programming / systems analysis, quality assurance, prototyping, construction, integration, and migration functions
• Experience supporting Web / Mobile / Client based applications.

Thanks, and Best Regards

Karanam Vijaya Kiran

(EA Registration no: R1443178)

Recruitment Manager

Hand Phone: +65 92333815

Helius Technologies Pte Ltd (EA Licence No: 11C3373)