An established Civil & Structural Engineering Consulting firm in Singapore requires the following:

Resident Technical Officer

Responsibilities:

• To assist QP(Supervision) on the site supervision and coordination works.
• To attend site meetings and resolve site technical issues.
• To review contractor’s submission.

Requirements:

• Registered with IES as Resident Technical Officers (RTO) in Singapore.
• Minimum 3 years of site experience and preferably in viaduct structures / MRT projects / road works or geotechnical works.
• Able to work independently as well as in a team.

Interested applicants, please write-in with detailed resume, stating personal particulars, current & expected salaries, availability and experiences to [email protected]

This is a Technical Business Analyst opportunity for a public sector services company. The role will mainly support the web and mobile version of a widely-used application.

RESPONSIBILITIES:

• Modifying, enhancing or adapting existing or proposed systems within an organisation with the purpose of improving business efficiency and productivity.
• Plans activities involving the examination and documentation of technical requirements for new solutions to be created and user needs analysis.
• Analyses the feasibility of new systems and enhancements to existing systems, translates technical requirements into system specifications and writes test cases.
• Develops documentation and guides for the use of new or enhanced systems.
• Manages analysis projects and is open-minded and innovative in exploring new and alternative solutions to optimise systems.
• Able to engage and support others in the team, and readily put forth his ideas in a clear and compelling manner.

REQUIREMENTS:

• Degree in Computer Science, Computer Engineering or equivalent
• At least 5 years relevant IT Business Analyst work experience
• Experience in assessment of requirements feasibility, functional and technical design, and involved in project life cycle
• Strong analytical skills, self-motivated and ability to work independently
• Ability to communicate effectively and collaborate with teams
• Proficient in MS Office and basic understanding of Windows Servers and MS SQL

Morgan McKinley Pte Ltd

Cedric Ferreras

EA Licence No: 11C5502

EA Registration No. R1870889

Job Description

• Industry/ Organization Type: IT/ Cybersecurity
• Position Title: Technical Support Officer (SSL)
• Working Location: Tai Seng
• Working Hours: Monday to Friday, 9am – 6pm
• Salary Package: Basic + AWS + 1 to 3 months VB
• Duration: Permanent

Key Responsibilities

• Interact with customers, resellers, and partners to identify and resolve technical issues.
• Provide first-level technical support for Secure Socket Layer (SSL) certificates via phone and email.
• Coordinate and escalate complex technical issues to the team and/or partners when necessary.
• Document issues encountered and their resolutions for tracking purposes and future reference.
• Conduct basic SSL technical support training for the Sales Support Team.
• Perform any other ad-hoc duties as required.

APPLY NOW!!!

• Minimum NITEC in IT/ Computer Science or its related discipline, with at least 1 year of relevant work experience.
• Strong SSL product and technical background is required.
• Proficient in Microsoft Office applications.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to [email protected]. Please indicate #71349 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Adelin Chong | EA Reg No.: R1875641

Requirement:

• Willing to work in shifts to provide rotational 24/7 shift application support duties (Need to support including night shift, weekends and public holidays).
• Has experience or knowledge on Incident and Problem management.
• Health check and monitoring production system and job scheduling to ensure SLA is meet.
• Troubleshoot and solve production issues related to performance and reliability throughout the software stack.
• Proactively identify bottlenecks in the system and work to resolve these issues before they become a problem.
• Continuous improvement of the system, e.g. job automation, performance tuning.
• Should be able to identify and fix the bugs.
• At least 3-5 years of hands-on experience on troubleshooting the applications run on full stack preferably in Java, Spring-boot, Microservices.
• At least 3-5 years of working experience, preferably in Banking or Anti money laundering.
• At least 3-5 years of working experience in production support in banking applications running on Windows and Unix environments.
• Perform code packaging end to end until release to Production, the maintaining application is done by the Production team
• Should have strong hold on SQL server/Oracle databases and able to write/debug the SQL programs.
• Good knowledge in Linux/Unix/Windows environment and scripting.
• Hands on experience on monitoring tools like Grafana has added advantage.
• Should be open to learn and adapt to new technologies.
• Knowledge on GIT Bitbucket and Jenkins has added advantage.
• Knowledge on Actimize/Hadoop has added advantage.

Job Description
We are seeking an experienced IT Support Specialist with at least 2 years' experience. You will provide technical assistance, troubleshoot IT issues, and ensure the seamless operation of our client's shipping-focused IT infrastructure.

Key Responsibilities

• Provide first-line IT support to resolve hardware, software, and network issues.
• Maintain and monitor shipping-specific software systems.
• Liaise with teams to implement technology upgrades.
• Ensure data security and compliance with industry standards.

Requirements

• Minimum 2 years of IT support experience.
• Proficient in troubleshooting and resolving IT issues.
• Knowledge of shipping-related IT systems is a plus.
• Excellent problem-solving and communication skills.

How to Apply:
Please send your resume and cover letter to [email protected] to discuss further.

If this role isn't quite what you're looking for, but you know someone who may be interested, don't hesitate to share my details or pass along their contact information.

(EA Reg no: R1876610)
Faststream Recruitment Pte Ltd, EA License no: 09C3403

• Supervise students at the GEAR-Up Room
• Ensure that students tidy-up the GEAR-Up Room and canteen area before they leave.
• Ensure that all equipment is cleaned, switched off (if applicable) and put back at their allocated location after use.
• Work with TIC to organize or conduct structured activities at the GEAR-Up Room.
• Supervise and ensure safety of students in the GYM room
• Clean the gym room and the sports hub.
• Any other duties as assigned by School Leaders.

This position is open to all who are fulfilling aforesaid requirements.

Resposibilities

• Ensure that all installations are in accordance with local Codes, Regulations and Standards
• Inspect and monitor quality of workmanship of the works on site
• Check all drawings and contract specifications
• Review Method Statement & Risk Assessment Document & Inspection Test Plan procedure
• Review the Quality Assurance (QA) & Quality Control (QC) Plan and Procedure Documents
• Follow the approved engineering drawings /documents & carried out inspection.
• Review & follow QP/PE Design approved documents
• Review project overall schedule on weekly basis on construction and inspection activities
• Internal meeting with Eng., Team & contractor
• Follow-up & monitor daily project schedule
• Prepare and reviewing of daily & weekly report

Job Requirements

• Possess at least Degree in Civil Engineering
• Minimum 5 Years of experience as RTO
• Have good knowledge and experience with Architectural, Civil & structural and M&E works.
• Registered resident technical officer with IES/ACES

Responsibilities:

• Manage and supervise major construction works in buildings, including services laying and lighting and control systems installation.
• Conduct regular inspections to ensure quality control and adherence to project specifications.
• Coordinate with contractors, engineers, and other stakeholders to resolve technical issues and ensure project milestones are met.
• Monitor project progress, schedule updates and report findings to management.
• Oversee the installation, maintenance, and operation of all M&E works.
• Ensure compliance with Singapore standards and regulations, as well as industry best practices, throughout all construction and installation activities.
• Implement safety protocols and ensure a safe working environment for all personnel involved in the projects.

Requirements:

• Bachelor's degree in Electrical Engineering, Mechanical Engineering, or Equivalent.
• Minimum of 5 years of experience as a Resident Technical Officer.
• Proficiency in project management and construction supervision.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Strong knowledge of Singapore building codes, regulations, and standards.

Role:

Technical Manager (Mechanical / ACMV)

• Working Day: 5 Day | Mon – Fri 8.30am – 6pm
• Location: Ang Mo Kio
• Salary: $6,000 - $9,000

Requirements

• Degree / Diploma in Electrical Engineering, Mechanical Engineering or Building Services.
• Min 8-10 years’ experience in Mechanical (ACMV) services.
• Good knowledge in Mechanical works, planning capability and authorities / statutory compliance.
• Good knowledge and experienced in Design & Build Tender for Mechanical (ACMV) services is preferred

Job scope

• Preparation and submission of Mechanical tenders, including reviewing technical specifications, cost estimates and project timelines.
• Taking charge on Mechanical QS related matters and responsible from tender to pre-contract and post contract administration duties.
• Prepare tender clarifications, liaise with consultant, attend site visit and tender briefings/meetings.
• Responsible for interpretation of specifications, compliances, review of tender drawings for any discrepancies and any other relevant document.
• Conduct detailed technical evaluations of tender documents to ensure compliance with project requirements and industry standards.
• Identify potential risks and challenges associated with tender submissions and develop mitigation strategies.
• Plan and execute with tender team to achieve KPI.
• Suggest Value Engineering solution for MEP works, if required, in the tender.
• Assist in the presentation slide, technical write up for tender submission/interview and attendance of tender interview.
• Involve in project write up such as understanding scope of work, manpower histogram, programs and project schedule using Microsoft Project software.
• Provide technical expertise and guidance to support the decision-making process during tender evaluations.
• Evaluating quotations from sub-cons/suppliers according to tender requirement.

✅ Wee Yuan Huan

✅ Reg No: R21100383

✅ The Supreme HR Advisory Pte Ltd

✅ EA No: 14C7279

Responsibilities

• Broad experience in designing, programming, and implementing large distributed systems with microservices.
• Deep understanding of Application, Infrastructure and security architecture and non-functional aspects like Performance, Scalability, Reliability, Availability etc.
• Translate functional requirements to design.
• Work with technical SMEs to understand their requirements and ensure these are met.
• Define best practices and standards for the microservice implementation.
• Identify and define implementation patterns.
• Lead activities to build accelerators and tools to increase the quality of deliverables.
• Evaluates industry technologies to shape design of services in consideration of cost, portability, compatibility, or usability factors.
• Identifies and makes appropriate changes to technologies, integrated platforms, and systems to meet customer and operational requirements.
• Continuously seeks to more efficiently manage and utilize technology, platforms, and systems.
• Highlights design risks, provide alternative options and recommend quality solution to specified problem.

Essential Requirements (Skills Requirements)

• Bachelor’s degree in Computer Science.
• 10+ years of technical experience within architecture development, integration of backend systems and development.
• Strong Hands–on experience in developing applications using Java/J2EE, with Spring boot framework knowledge and experience.
• Deep knowledge of SOA, Architecture and Design on Microservices, REST Services and Soap Services Development.
• Experience in core java fundamentals, Java 8+, Spring, Springboot, testing framework Junit, Cucumber.
• Strong hands-on with design patterns, clean code.
• Strong hands-on in Java Microservices (Springboot) Restful APIs and Soap Services.
• Experience in designing and coding scalable Microservices.
• Experience with middleware/messaging technologies such as MQ, JMS, Kafka and exposure to event-driven design patterns.
• Experience in Spring Cloud.
• Experience in Azure Kubernetes Service(AKS).
• Experience in configuring and implementing Azure Open Service Mesh for Pod to Pod communication.
• Experience in API Management using Azure API Gateway(APIM).
• Experience in writing deployment pipelines to deploy Java microservices in Kubernetes.
• Strong in creating/ defining Swagger specs for REST APIs, understand REST principles, Guidelines.
• Demonstrated knowledge of OAuth token-based authentication protocol.
• Demonstrated knowledge of PCI and Security Coding Standards.
• Experience with MSSQL, data modelling, query development and performance optimization.

GOOD TO HAVE

• Experience in migrating TIBCO services to spring boot microservices.
• Experience in gaming and Hospitality industry would be an advantage.

Technical / Professional Skills

• Spring Boot, Java/J2EE,SOA,REST and Soap Services, Microservices.

Non-Technical / Soft Skills

• Problem solving skills and ability to work under pressure.
• Good command of English, both written and spoken.

Roles & Responsibilities:

- Provide support to the superintendent in the planning, execution, and finalization of dry dock and repair projects, and attend the project site as required.

- Assist the superintendent with the preparation of the OPEX budget.

- Coordinate and arrange service engineers for boarding operations.

- Review, update, and prepare vessel shareholder presentations for timely submission.

- Maintain records of fleet service arrangements and End of Month (EOM) reports, including technical bulletins from manufacturers.

- Prepare and complete monthly post-meeting reports for Charterers/Fleet.

- Administer the disbursement account, ensuring line items and account codes are accurately detailed.

- Review Management Meeting minutes and provide a summary to the superintendent.

- Distribute monthly Class status reports to vessels, including details on expiring certificates.

- Assist with tasks related to EU ETS, EUMRV, and IMO DCS compliance.

- Support the review and processing of PAL occurrences as guided by the Fleet Manager, and help the superintendent close occurrences using Tableau data.

- Appoint Agents following the superintendent's instructions.

- Handle any other required documentation and filing tasks as assigned by the team.

- Assist the superintendent with Guarantee claims management.

- Support both internal and external Survey and Audit Requirements.

- Monitor and report progress on the Teams' "Management of Change" initiatives.

- Review and manage fleet weekly operational data and monthly KPIs, ensuring that the fleet team stays informed.

- Create and finalize presentations for Charterers/Owners as needed by the Fleet team.

Requirements:

- Bachelor’s Degree (preferably in ship management, maritime operations, or a related science discipline).

- Training in Secretarial skills.

- Excellent written and verbal communication abilities.

- Motivated to thrive in a dynamic, challenging, and results-oriented environment.

- Fresh Graduates are encouraged to apply!

Contract Period: From 15 Jan 2025 for 4 months with an extension of 3 months depending on the project requirement

Working hours:

· Mondays to Saturdays: 8.00 am to 6.00pm, inclusive of 1 hr lunch break

Scope of works:

· To carry out supervision and inspection of the works so as to ensure that works are constructed in accordance to contract specifications and drawings.

· To carry out quality check on the works to ensure compliance to drawings and specifications so that works are produced of required quality and accuracy.

· To verify and submit weekly report on contract to HDB.

· To carry out random tests/checks in accordance to drawings and specifications.

· To check on quality of materials delivered to site and report to Qualified Person (Supervision)/Consultant/Resident Engineer on any materials that are not conforming to the specifications. The SO’s Rep shall be informed of nonconformance.

· To ensure proper and updated records of all works, including records of tests, inspections, site diary, work progress, approved drawings including all amendments, all departures or deviation relating to the specified works provided by Design Qualified Person. The attendance of Qualified Person (Supervision) and Qualified Site Supervisor, and etc, are to be kept. The records of all works are to be delivered to the Qualified Person (Supervision)/Consultant/Resident Engineer upon completion of all works.

· To supervise and keep records of repair works in accordance to approved method and standards.

· To take and carry out instructions including administrative tasks from the SO’s Rep and/or Qualified Person (Supervision)/Consultant/Resident Engineer.

· To attend meetings held with SO’s Rep/ Qualified Person (Supervision)/ Consultants/Resident Engineer and keep proper minutes of meetings.

· To attend to queries from SO’s Rep/ Qualified Person (Supervision)/ Consultants/ Resident Engineer.

· To oversee the safety aspects and raise to the SO’s Rep immediately any “Unsafe Acts and Unsafe conditions” observed.

Qualification, skills, experience:

· At least 3 years relevant working experience in civil/structural construction.

· The working experience shall include involvement in at least 2 commercial property upgrading projects.

· Under the Building Control Act, RTOs shall be accredited with Joint Accreditation Committee (JAC) of the Institution of Engineers Singapore (IES) and the Association of Consulting Engineers Singapore (ACES).

· Proficient in using Microsoft Word, Excel and Powerpoint.

Job Description

• Lead, plan and manage projects involving multiple systems.
• Communicating with internal/external stakeholders including offshore development team.
• For any change request is raised, understand the customer’s expectation, discuss with the customer and development team to fix the requirement and specification.
• Provide the support for the customer in any incidents/clarification on the systems.
• Expected to perform Hands-on activity (Investigation, Fixing, Testing, Module release).
• Communicate with the offshore development team to discuss and understand detailed implementation.
• Ensure all technical specifications are recorded & updated timely.

Job Requirements:

• Degree in Information Technology.
• Min 5 years and above in IT banking services.
• Experienced in Avaloq Technologies with core banking expertise.
• Excellent stakeholder management and communication skills.
• Strong analytical and strategic thinking, as well as the ability to grasp and document abstract and complex matters.
• Strong result orientation and stress resistance.
• Teamwork and ability to share knowledge with the team.
• Strong verbal and written communication skills.

Please send your detailed resume in MS Word format including the following details to: [email protected]

1. Working experience

2. Reason for leaving each employment

3. Last drawn salary

4. Expected salary

5. Date of availability

About the Client:

Our client is a leading Banking Client

Responsibilities:

• Responsible for availability, incident, problem and capacity management for the applications in scope.
• Response and resolve incidents, problem and user queries through proper analysis.
• Manage communication for Incidents (SLA breaches, Application Major Incidents, Logistics issue) and responsible for communications within team, manager and department.
• Participate in every phase of the product development process, such as designing, building and testing.
• Drive technical remediation in line with agreed non-functional requirements.
• Work closely with 1st & 3rd level support and development teams to the incidents, problem and users’ queries are resolved within SLA.

Requirement:

• 5+ years of experience with Distributed Technologies – Microsoft Dynamics CRM, MS SQL Server, Unix, MQ, Oracle.
• Developing scripts or tools to automate repetitive tasks.
• Strong working experience in Microsoft Dynamics CRM application production support.
• Strong understanding of Microsoft Dynamics CRM application architecture.
• Excellent troubleshooting skills in Control-m batch issues, SSIS packages.
• Strong automation skills (Unix Shell scripting / windows batch scripting or any other scripting language).
• Good experience in Middleware MQ / BMC / Control-M/Remedy incident Management tools.

Interested candidates, who wish to apply for the above position, please send in your resume to [email protected]

We regret that only shortlisted candidates will be contacted.

PERSOLKELLY Singapore Pte Ltd • EA License No. 01C4394 • EA Registration No. R24125310 (PARAMATASEEMA NAVEEN RAJANNA)

This is in partnership with Employment and Employability Institute Pte Ltd (“e2i”). e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to e2i’s PDPA.

“By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its local and overseas subsidiaries and affiliates collecting, using and disclosing your personal data to prospective employers/companies based in any country for purposes of evaluating suitability for employment, conducting reference checks, administering employment related services and such other purposes stated in our privacy policy. Our full privacy policy is available at www.persolkelly.com.sg. If you wish to withdraw your consent, please drop us an emailto let us know. Please feel free to contact us if you have any queries

Job Scope:

• Install, maintain, and repair equipment and systems at customer sites
• Conduct regular inspections and preventive maintenance on equipment
• Troubleshoot and diagnose technical issues in the field
• Provide training and support to customers on equipment usage
• Prepare and maintain service reports and documentation
• Collaborate with internal teams to resolve customer issues
• Ensure compliance with safety and quality standards
• Manage inventory of spare parts and tools for on-site work
• Communicate effectively with clients to understand their needs and provide solutions

Requirements:

• Nitec/Higher Nitec in Mechatronics/Mechanical Engineering or Diploma in Mechanical/Electrical Engineering
• At least 2 years of hands-on experience in equipment servicing and repair
• More experienced candidates may qualify for higher positions
• Good command of written and spoken
• Ability to write simple reports
• Responsible, hardworking, and able to work independently
• Positive work attitude and eagerness to learn new skills
• Capable of working under tight schedules

Interested candidates who wish to apply for the advertised position, please click on the APPLY button below to send in your resume to [email protected]

EA License No: 13C6305

Reg. No.: R1981808

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Job purpose

• To ensure smooth operation by monitoring and maintaining our Client’s Software and Hardware systems while providing technical support to onsite and remotely.

Duties and responsibilities

• Providing first-level helpdesk and end-user support.
• Setup PC/Laptop, Backup PC/Laptop and migration of PC/Laptop Data
• Installing and configuring computer hardware, software, systems, networks, printers, and other IT equipment.
• Documenting and managing of Client IT Assets, Inventory, and other IT supplies.
• Documentation

Requirements

• Able to work independently with good analytical problem-solving, time management and decision-making skills.
• Willingness to take ownership of task and express interests in learning new technologies and systems.
• Fresh Graduate are welcome to apply

We are an organisation that focuses on customer acquisition and retention. Due to the complexity of our industry, you are expected to have great interpersonal skills to attract and retain valuable clients.

You are expected to be independent and WORK FROM HOME most of the time.

Your personal time organisation is of utmost importance.

You job scope includes:

- maintaining good records of existing and incoming clients

- making outbound calls to update existing clients and attract potential new prospects.

- maintain a good image and portray professional stance when required.

A pleasant personality is a huge plus.

Candidates without experience are expected to learn fast and adapt quickly.

A public listed corporation, our client is a global leader in the design, building, and operation of data centers. They are currently looking for a Sales Support Executive to join their growing corporation.

Acting as an individual contributor, the Sales Support Executive will be fronting Sales Directors by understanding their business requirements and converting it into CPQ tool for pre-sales pricing process, pricing tool and system support. Reporting to the Sales Manager, the incumbent will prepare training materials and provide training on changes of the system in support of broader digital transformation needs.

Successful candidates can expect to enjoy the close-knit atmosphere of the office, as well as the stability and resources of a respected organization that prioritizes work life balance.

REQUIREMENTS:

• Possess at least a Degree from any field
• Minimum 2 year(s) of working experience in sales support for B2B sales
• Candidates with IT knowledge or prior working experience in IT roles would be preferred
• Strong communication skills
• Knowledge of Oracle CPQ and/or Salesforce is a plus

Interested applicants kindly use the apply button or send in your application in MS word format to Kelvin.Tan at/onyxrecuit.com.sg(R22111268| EA: 18C9213)

*We regret that due to potential volume of responses, not all applicants be contacted.

Our client, one of Asia-Pacific’s leading organizations is looking for:

Test Analyst

Responsibilities:

• Test schedule planning, test scenario creation, test environment preparation, data preparation, etc.
• UAT issue management (managing tickets) and tracking till solving them
• UAT progress monitoring and reviewing the results
• Regular reporting to Program Manager and Area PM

Requirements:

• Experience in planning UAT such as creating UAT plans, developing UAT schedule, bridging communication among multiple stakeholders, etc.
• Experience in executing UAT such as monitoring progress, UAT issue solving, test result validation, etc.
• Experience in core banking system projects including accounting system from user side

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Interested applicants can also email CV at [email protected] (for faster processing, please state the exact job/position title applied “Test Analyst”)

Only shortlisted candidates will be notified.

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EA License Number: 10C3636
EA Personnel Name: Vimmi Baunthiyal
EA Personnel Registration Number: R1543982

· Having 4 - 6 years of IT technical knowledge on applications in Windows and Linux environment

· Working knowledge for SWIFT Alliance Access [SAA] is preferred but not mandatory

· Motivated and willing to work in a challenging environment to learn and pick up domain knowledge of the different bank's systems

· Responsible to deliver scope expected

· Independent and pro-active to raise challenges to the supervisor

5 / 5.5 days, Islandwide
Salary: $2000 - $3000

Job scope :
* Attend to customer enquires relating to sales or sales operations
* Handle office administration matters such as application/renewal of work
permits, worker insurance, etc
* Provide general office/administrative duties and assist various departments in the administrative job, such as letters preparation, copying, scanning, filing, data entry, etc
* Assist in typing of quotations, invoices and other documents
* Handle purchasing of stock/supplies required
* Manage sales enquiry log book paperwork

Tee Xin Li Reg No: R24121619
The Supreme Hr Advisory Pte Ltd EA No: 14C7279

ForBis Human Capital is a MOM-licensed Employment Agency. As a social enterprise, we advocate #EqualOpportunities and welcome all meritorious candidates to apply.

The shortlisted candidate will be seconded to Jiemin Primary School at 2 Yishun Street 71, Singapore 768515.

Working hours

Mondays to Fridays: 9:15 am to 6:45 pm, inclusive of 30 minutes of lunch break

Job description

The Personnel shall be competent to perform the following:

1. Maintain cleanliness in assigned rooms.

2. Locking all rooms at the end of the day

3. Perform traffic duty at respective school gates as assigned

4. Accompany contractors for maintenance or repair work of equipment and premises.

5. Arrange desks and chairs for school events.

6. Any other duties, including Saturday work, as and when required

Prior Experience required;

- Have 6 months of prior experience in operations or job-related experience, as mentioned above

Responsible for providing on-site technical support, troubleshooting, and maintenance for IT systems, hardware, and software. This role involves frequent travel to client or company sites to ensure systems are operational and optimized. The engineer will also assist in deploying new technologies, conducting system upgrades, and providing end-user training where required.

• Provide on-site support for hardware and software issues, including desktops, laptops, printers, and network devices.
• Diagnose and resolve technical problems promptly, minimizing downtime for end users.
• Install, configure, and test IT hardware and software as per company or client standards.
• Assist with the setup and installation of servers, routers, switches, and other network equipment.
• Conduct on-site rollouts for new IT projects, including device imaging, software deployment, and system upgrades.
• Conduct routine checks on IT infrastructure, ensuring optimal performance and identifying potential issues.
• Document common user issues and solutions for knowledge-sharing purposes.
• Maintain accurate records of on-site visits, tasks performed, and issues resolved.

Responsibilities:

· Deliver a 1st class Production Support service to Channel’s stakeholders

· Responsible for availability, incident, problem and capacity management for the applications in scope

· Response and resolve incidents, problem and user queries through proper analysis

· Manage communication for Incidents (SLA breaches, Application Major Incidents, Logistics issue) and responsible for communications within team, manager and department

· Drive technical remediation in line with agreed non-functional requirements

· Evidence continual service improvement of processes and tasks (via automation)

· Ensures essential process / procedures are followed and contribute to defining standards.

· Coach and be receptive to coaching to uplift the team’s and your individual knowledge

· Communicate complex technical issues to business users in a language they understand

· Contribute in effective knowledge management best practices within team and organization

· Work closely with 1st & 3rd level support and development teams to the incidents, problem and users queries are resolved within SLA

Requirements:

Education:

· Bachelors’ Degree in Computer Science or related field.

· At least 6 years’ relevant experience preferably in a Finance Institution.

Essential:

· 5 + years of experience working in Banking IT industry support. Experience in Microsoft Dynamics CRM and Siebel CRM applications.

· Strong team player. Flexible and being able to manage time effectively.

· Able to work with sense of urgency under multiple deadlines and successfully organize and complete tasks with minimal supervision.

· Experience in L2 / L3 support in a Production Support group in a high availability / mission critical environment.

· Strong understanding of ITIL methodology

Key Domain/ Technical Skills:

· 5+ years of experience with Distributed Technologies – Microsoft Dynamics CRM, MS SQL Server, Unix, MQ, Oracle.

· Strong working experience in Microsoft Dynamics CRM application production support

· Strong understanding of Microsoft Dynamics CRM application architecture

· Excellent troubleshooting skills in Control-m batch issues, SSIS packages

· Strong automation skills (Unix Shell scripting / windows batch scripting or any other scripting language)

· Hands-On experience in writing / debugging scripts, code, and database queries

· Software Engineering & Change Management

· Solid understanding and execution of DR & BCP

· Good experience in Middleware MQ / BMC / Control-M/Remedy incident Management tools

· Competent in Microsoft Excel, PowerPoint and Word document

Responsibilities

· Handle incidents and service requests raised via helpdesk and call center.

· Receive and prioritize emails based on urgency; reallocate within support teams and help in recovery actions to meet the TRO.

· Monitor the incoming demand through ISM tool and ensure right assignments on time.

· Perform scheduled tasks within Service Level Agreements (SLA) referring to standard operating procedures (SOPs).

· Manage service requests recording for monthly management reporting.

· Follow SOP to identify potential issues and escalate to the shift lead for critical incidents or eMails.

· Ensure application incident & task documentation is properly updated for each production release.

· Enthusiastic, hardworking, pro-active, and goal-oriented, with excellent communication and presentation skills, demonstrated professionalism and attention to detail.

Requirements

• Strong written, oral communication skills and able to manage user.
• Organized and resourceful.
• Adept at prioritizing, scheduling, and multitasking.
• Fast and eager learner.
• Experience with Microsoft tools.
• Ready to work in a shift environment

Key Domain/ Technical Skills

· SQL, Unix, Windows, MS office