What the day will look like

• Responsible for the preparation and analysis of Treaty data & underwriting information for the production of contractual documents- including but not limited to slips, cover notes, wordings, endorsements, addendum, presentations; signing of contractual documents.
• Preparation and technical analysis of statistics and other underwriting information supporting the negotiation and placement of Treaty business by the broking team.
• Preparation of summary term sheets, Treaty programme structure charts
• Maintenance of placement correspondence/ documents
• To ensure accurate and timely data input in the data system (GRiDS) as well as ensuring compliance with relevant Company and Market Rules and Procedures.
• Updating on progress of the placement using the appropriate trackers
• Other incidental duties related to the negotiation and placement of Treaty reinsurance contracts.
• Ensure the optimum use of Aon’s business systems in line with current Aon business practices.
• Collaborate with colleagues throughout the Asia Pacific and Global network to achieve objectives
• Support brokers in their follow-up communications with clients and reinsurers
• Maintain and share technical expertise in specialist/ technical areas

Skills and experience that will lead to success

• 2+ years of relevant experience (broking or underwriting support), preferably with exposure to Treaty Reinsurance, or relevant technical accounting experience
• Proficient with MS Word, MS Excel, PowerPoint. Familiarity with WordSensa will be an added advantage.
• Confident communiction skills, both written and verbal
• Attention to detail, able to organise and analyse large volume of data
• Able to work independently within established guidelines

Responsibilities:

• Observe and perform detail investigation in up-coming product problems in close cooperation with the Workshop Manager.
• Provide support to workshop on matters related to product and repair technology with information, advice and practical assistance when necessary.
• Report product problems according to Principal guidelines and push for solution.
• Plan and purchase mandatory diagnostic equipment and special tools recommended by Principals.
• Responsible for the quality of service and repair work performed.
• Responsible for conducting both in-progress and final QC of vehicles.
• Responsible to monitor workshop carry forward vehicles & thruput are within capacity
• Liaison with the manufacturer on all matter related to workshop.
• Responsible for conducting test drive.
• Responsible for the use, maintenance and proper condition of tools and workshop facilities.
• Assist Workshop Manager on any ad hoc tasks assigned.

Requirements:

• 3 years experience in supervisory role in vehicle workshop environment.
• Hands-on experience in vehicle maintenance and repairs of European marques with Supercars preferred.
• Good diagnostics repair skills, including electrical and electronics
• Must have master technician certificate
• Must be willing to travel overseas

Job ID: L445355V

Please submit your updated resume in Word format by using the Apply Now Button.
We regret that only shortlisted candidates will be notified

Email resume to [email protected]

People Profilers Pte Ltd, 20 Cecil Street, #08-09, PLUS Building, Singapore 049705.
Tel: 6950 9740

http://www.peopleprofilers.com

EA License Number: 02C4944
Registration Number: R1330005
Posting Personnel: Reeve Lim Kok Kiong

ABOUT US

ABN AMRO Clearing (AAC) is a leading global player in the clearing industry and clearing related services and strives to optimize profitability, return on invested capital and shareholders value. AAC is ambitious and a client-oriented organisation, striving to provide the best integrated service package for the professional business. AAC is a reliable partner, with efficient operations, compliant to all regulations and with a sound risk framework.

CONTEXT OF THE JOB

You will be reporting to the regional Head of AMS from a day to day activities perspective. Provide support for local and regional applications within the business as part of the AMS team (application management and support). You will be responsible for supporting exchange related tasks and applications within the regional IT team from a projects and day to day activities point of view (communications, IT upgrades, market testing, etc). Ensure all systems and services are stable and managed to ABN AMRO Clearing standards, and conform to industry best practices. Participate on a team roster to provide support outside business hours (if applicable).

KEY DUTIES AND RESPONSIBILITIES

Local and Regional Focus:

• Providing analysis, design, development, testing, deployment, and maintenance for new and existing software.

a) Business analysis to gather requirements

b) Functional documentation

c) Java/Perl/Python/Bash development

d) UAT testing

e) Jira tracking

f) Git/CVS source code management

g) Jenkins/Bamboo deployments

h) Agile sprint management

• Help local, regional and global business users to solve their everyday queries related to locally developed applications and third party applications.

a) Incident monitoring and response

b) Maintenance and enhancement of monitoring tools

c) Investigation/troubleshooting

d) Propose fixes / workarounds to resolve production issues

e) Implement said fixes as required

f) Follow up with software vendors to implement patches, fixes and upgrades or provide data for troubleshooting issues.

• Work with project teams at design phase, UAT stages and complete handover upon project completion.

a) Ensure business requirements are in-line with IT standards

b) Participate in code reviews and propose fixes and enhancements

c) Participate in UAT testing and ensure testing is comprehensive

d) Review documentations and propose enhancements

e) Assist in the handover sessions

• Support Hours

a) On call support and weekend work as required.

REQUIRED KNOWLEDGE AND EXPERIENCE

• At least 5 years’ and above experience working as a Java Developer (Python/Perl experience a plus).
• Experience in IT services and support is preferred.
• Experience in finance industry such as stock broking or wholesale finance is preferred.
• IT related University degree or equivalent
• Experience with Spring MVC, Spring Boot and Maven.
• Experience with GIT, Bamboo and CVS.
• Experience with Linux operating system.
• Experience with Agile, Waterfall, Iterative etc.
• Experience with Java and Python/Perl.
• Knowledge of IT systems including but not limited to Linux/Unix systems, Windows systems, storage systems and basic networking components.
• Knowledge of methods and tools for application lifecycle, software engineering, test management and IT.

Responsibilities:

• Support day-to-day administrative and coordination work to the department
• In charge of filing, data entry and administrative duties
• Preparation and submission of Management reports
• Provide support to ensure effective information flow and communication among various internal and external stakeholders
• Outreach to vendors for business procurement related matters
• Forecast business related budgeting and costings
• Ensure that the company's objectives and sales targets are met
• Any other ad-hoc tasks as assigned

Requirements:

• Candidates must have a minimum of 1 - 2 years relevant office support / business operations / administrative experience
• IT savvy and good in Microsoft Office
• Able to work independently in a fast paced environment
• Able to communicate effectively with various departments

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

The Product Director is a senior leadership role responsible for shaping and executing the product strategy of an organization. This position plays a pivotal role in defining, planning, and overseeing the development of products that meet customer needs, drive business growth, and align with the company's strategic goals. The Product Director typically reports to the Chief Product Officer or another executive leader.

Key Responsibilities:

1. Product Strategy:Develop and communicate a clear product vision and strategy that aligns with the company's overall objectives.
   Define and communicate product goals, key performance indicators (KPIs), and success metrics.
2. Market Research:Conduct market research to understand customer needs, market trends, and competitive landscapes.
   Use insights to inform product development and enhancement decisions.
3. Product Roadmap:Create and manage a comprehensive product roadmap outlining short-term and long-term development plans.
   Prioritize features and enhancements based on customer feedback, business value, and market dynamics.
4. Requirement Gathering:Collaborate with stakeholders, customers, and cross-functional teams to gather and document detailed product requirements.
   Create clear product specifications, user stories, and acceptance criteria.
5. Product Development:Work closely with engineering, design, and other teams to oversee the product development process.
   Ensure that the product is developed on time, within scope, and meets quality standards.
6. User Experience (UX) and Design:Collaborate with UX/UI designers to create user-friendly and visually appealing product interfaces.
   Validate design decisions based on user feedback and usability testing.
7. Testing and Quality Assurance:Oversee the testing and quality assurance processes to ensure the product meets defined requirements and quality standards.
   Address and prioritize issues and defects.
8. Product Launch:Plan and execute product launches, coordinating marketing, sales, and support efforts.
   Monitor product performance and gather user feedback after launch.
9. Performance Analysis:Analyze product performance and user feedback to make data-driven decisions for product improvements.
   Continuously monitor KPIs and adapt the product strategy as necessary.
10. Stakeholder Communication:Maintain effective communication with stakeholders, including executive management, development teams, marketing, and sales.
    Provide regular updates on product progress and outcomes.

Requirements:

1. Education: A bachelor's degree in business, marketing, computer science, or a related field is typically required. An MBA or relevant certifications (e.g., Certified Scrum Product Owner) may be preferred.
2. Experience: A minimum of 5-8 years of experience in product management, with a proven track record of successful product launches and improvements, is typically required.
3. Market Knowledge: Strong understanding of the market, target audience, and industry trends relevant to the product.
4. Technical Knowledge: Familiarity with technology, development processes, and product management tools (e.g., Jira, Trello).
5. Analytical Skills: Proficiency in data analysis and the ability to make data-driven decisions to optimize the product.
6. Communication: Excellent verbal and written communication skills for effective collaboration with cross-functional teams and stakeholders.
7. Problem-Solving: Strong analytical and problem-solving abilities to address product challenges and make strategic decisions.
8. Leadership: Effective leadership and project management skills to guide the product development process.
9. Customer-Centric: A customer-focused mindset, with a deep understanding of user needs and the ability to advocate for user-centric product design.
10. Adaptability: The ability to adapt to changing market conditions and evolving product requirements.

The Product Director is instrumental in driving the success of the organization's products, from concept to launch and beyond. They are responsible for shaping the product strategy, overseeing development, and optimizing performance to meet business objectives and customer satisfaction.

Responsibilities

• Provide end to end support and 1st level resolution for employees and managers reaching out to People Services Team via live chat, ServiceNow or email.
• Provide appropriate and accurate information and guidance to employees and managers regarding HR and policies
• Act as the Benefits Partner to handle all benefit related queries and liaise with the insurance vendor for excellent service delivery
• Supporting the life cycle of an employee through Workday transactional processing and understand the downstream impact of transactions to other areas of the business e.g. benefits, payroll, global mobility etc
• Responsible for end-to-end completion of Joiners/Leavers/Change-Job on Workday and other required systems. Works with various stakeholders in other function teams ensure process SLAs and documentation closure.
• Accountable for Workday Data Accuracy.
• Advise managers across the region regarding all aspects of Recruitment/Position Specialist queries.
• Serves as subject matter expert on HR transactions, processes and other services to ensure excellent customer service is delivered at all times

Requirements

• Bachelor Degree in Business Administration/Human Resource or equivalent
• At least 3 years of experience working in a HR Shared Services or HR operational role
• Experience in Workday or SAP HR system
• Strong knowledge of SAP HCM (leave, absence, OT) is a bonus
• Proficiency in standard MS Office software (word, excel, PowerPoint)
• Strong communication and interpersonal skills
• Able to work in collaborative, cross functional team and influence without authority

To apply, please visit www.gmprecruit.com and search for Job Reference: 23706.
To learn more about this opportunity, please contact XinYi at [email protected].

We regret to inform that only shortlisted candidates will be notified.

We are seeking a dynamic and experienced IT Support and Services Leader to join our team. As the leader of our IT support and services function, you will play a crucial role in ensuring the seamless operation of our retail and back office teams. If you are a proactive and strategic thinker with a proven track record in managing IT teams and projects, we want to hear from you.

Key Responsibilities:

• Team Management and Coaching:
• Lead and coach the IT support team to deliver high-quality service, optimizing operational performance and ensuring maximum uptime for retail and back office teams.
• Project Management:
• Oversee the Point of Sale project, including maintenance, enhancements, and service uptime.
• Manage RFID systems, ensuring their maintenance, enhancements, and service uptime.
• Take charge of retail store opening projects, ensuring successful implementation.
• Support and Troubleshooting:
• Organize support, troubleshooting, and repair activities for IT equipment and networks.
• Vendor Management:
• Collaborate with external IT vendors and oversee procurement activities.

Required Experience:

• Over 3 years of experience in managing IT support and services teams.
• Over 3 years of experience in managing network infrastructure.
• Previous experience with Point of Sale projects.
• Experience in managing service ticket resolution systems and adherence to SLAs.
• Familiarity with Business Continuity and Disaster Recovery Processes.
• Proficient in Windows and Mac OS; experience with Linux is a plus.
• Proven project management experience with successful planning, delivery, and stakeholder engagement.
• Excellent communication skills.
• Demonstrated ability to work independently and as a self-starter.

Skills and Qualifications:

• Diploma or Degree in Computer Science or a Related Field.
• Extensive experience with computers and networks.
• Strong leadership and management skills.
• Exceptional written and verbal communication abilities.
• Effective problem-solving, decision-making, and critical thinking skills.
• Attention to detail, even when working under pressure.

• Variable monthly performance bonus (up to 20%)
• Be a shareholder, with exclusive annual option to invest in Decathlon shares.
• Opportunity to work in a international, sporty environment
• Staff discount across all Decathlon brands
• Internal and external training available

By applying, you consent to the collection, use and disclosure of your personal data in accordance with our Privacy Policy (https://www.decathlon.sg/s/privacy-policy).

Job Responsibilities

• Providing 1st line support for the timely resolution of incidents and problems for a Data Center
• Engineers need to provide 24/7 support when needed as well as required to participate in on-call duty.
• Monitor network performance and adhere to configuration policy and standards
• Must be able to read and understand Design, System Architecture Drawings, and technical deliverables

Job Requirements

• Singaporeans ONLY (Work Pass holders need not apply)
• Diploma qualification
• Knowledge of ITIL framework and IT service management concepts
• Must have hands-on experience working in Alcatel networking
• Hands-on experience in supporting, maintaining, and deploying Nokia IP and Optics products
• Routing and Switching– all network technology used to connect services from all network centers to any connected endpoint
• Must be capable of mounting switches and carrying weighted equipment
• Experience in tracing end users remotely as well as Network device power requirements
• Experience in structure cabling technologies and data center cabling methodologies
• Basic knowledge about servers (Wintel and Linux and virtualization)
• CCNA Certification
• Ability to effectively prioritize tasks in high-pressure environments
• Engineers must be able to speak confidently and able to conduct presentations
• Exhibit excellent problem-solving/root-cause analysis skills
• Good knowledge of project management and vendor management
• Have strong written and verbal communication skills

If you are keen in this role, you may also send us your updated CV in MS Words format to Christopher Wong at [email protected] for review and we will arrange for a convenient time to speak more.

We regret that only shortlisted candidates will be notified.

Job Summary: The Operations Director is a high-level leadership position responsible for overseeing and managing the daily operations of an organization. This role plays a crucial part in ensuring that all operational activities are efficient, cost-effective, and aligned with the organization's strategic goals. The Operations Director typically reports to the Chief Operating Officer (COO) or another executive leader.

Key Responsibilities:

1. Strategic Planning:Develop and implement operational strategies that align with the organization's overall objectives.
   Create and manage operational budgets and resource allocation plans.
2. Process Improvement:Identify and implement process improvements to optimize efficiency and reduce operational costs.
   Monitor key performance indicators (KPIs) to measure and improve operational performance.
3. Team Management:Lead and oversee various operational teams, including production, logistics, quality control, and maintenance.
   Recruit, train, and develop staff to ensure a high-performing and collaborative workforce.
4. Resource Allocation:Manage and allocate resources, such as personnel, equipment, and materials, to meet operational needs and objectives.
   Ensure efficient utilization of resources and timely delivery of projects.
5. Supply Chain Management:Oversee the supply chain to ensure the timely procurement of raw materials and the efficient distribution of products or services.
   Manage vendor relationships and negotiate contracts to optimize cost and quality.
6. Quality Assurance:Implement and maintain quality control and assurance programs to ensure products or services meet established standards and specifications.
   Address any quality-related issues and initiate corrective actions.
7. Health and Safety:Ensure compliance with health and safety regulations to create a safe working environment.
   Develop and enforce safety policies and protocols.
8. Risk Management:Identify and mitigate operational risks and issues to minimize disruptions to business operations.
   Develop and maintain disaster recovery and business continuity plans.
9. Reporting and Analysis:Generate and analyze operational reports to identify trends, opportunities for improvement, and areas of concern.
   Present findings to executive leadership.
10. Customer Satisfaction:Collaborate with customer service and sales teams to meet customer expectations and resolve operational issues that impact customer satisfaction.

Requirements:

1. Education: A bachelor's degree in business administration, operations management, or a related field is typically required. A master's degree or relevant certifications (e.g., Six Sigma, APICS) may be preferred.
2. Experience: A minimum of 8-10 years of experience in operations management, with at least 3-5 years in a leadership role, is usually required.
3. Leadership Skills: Strong leadership and team management skills, with the ability to motivate and lead diverse operational teams.
4. Communication: Excellent communication skills, both verbal and written, to effectively interact with various stakeholders, including senior management and cross-functional teams.
5. Problem-Solving: Strong analytical and problem-solving abilities to address complex operational issues and make strategic decisions.
6. Strategic Thinking: Ability to align operational initiatives with the organization's long-term goals and business strategies.
7. Adaptability: The Operations Director must be adaptable and responsive to changing business needs and market conditions.
8. Regulatory Knowledge: Understanding of relevant industry regulations and compliance requirements and the ability to implement and maintain compliance measures.
9. Data Analysis: Proficiency in data analysis tools and techniques to analyze operational data and make data-driven decisions.

The Operations Director is a pivotal role in any organization, as they are responsible for ensuring the efficient and effective functioning of day-to-day operations. Their strategic planning, resource management, and process optimization efforts have a significant impact on the organization's overall success and competitiveness in the market.

Responsibilities:

• Support day-to-day administrative and coordination work to the department
• In charge of filing, data entry and administrative duties
• Preparation and submission of Management reports
• Provide support to ensure effective information flow and communication among various internal and external stakeholders
• Outreach to vendors for business procurement related matters
• Forecast business related budgeting and costings
• Ensure that the company's objectives and sales targets are met
• Any other ad-hoc tasks as assigned

Requirements:

• Candidates must have a minimum of 1 - 2 years relevant office support / business operations / administrative experience
• IT savvy and good in Microsoft Office
• Able to work independently in a fast paced environment
• Able to communicate effectively with various departments

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

The Company

We are looking for an experienced Technical Relationship Manager to support our client on an exciting project for 12 months with possibility of extension.

The Role

• Develop and maintain relationships with senior stakeholders.
• Understand the suite of offerings and recommend new capabilities based on industry standards to address specific issues.
• Act as a high-touch point of contact for senior stakeholders, including executives and department heads.
• Respond to emails and inquiries at a high level, ensuring timely and effective communication.
• Assist in building and managing relationships with clients, bridging the gap between technical teams and business needs.
• Assess the state of capabilities and relationships, proactively identifying areas for improvement and advancement.
• Represent the team confidently, both internally and externally, demonstrating technical expertise and knowledge
• Take an entrepreneurial approach, being proactive and self-starting in identifying opportunities and taking initiative.
• Collaborate with software developers, data scientists, and other technical professionals to deliver high-quality solutions.
• Maintain a long-term perspective, focusing on building sustainable relationships and delivering results.
• Serve as a proactive advisor, leveraging technical expertise to provide strategic guidance and support.

Your Profile

• Strong experience in relationship management and stakeholder engagement.
• Knowledge of data science, business analysis, software engineering and related areas to understand and recommend relevant solutions.
• Excellent communication skills, with the ability to respond to emails and inquiries at a high level.
• Technical background with a track record of delivering software engineering or data science projects.
• Confidence in representing the team to senior stakeholders, demonstrating a high level of professionalism and expertise.
• Entrepreneurial mindset, showing initiative and a proactive attitude towards identifying and pursuing opportunities.
• Self-starter who can work independently with minimal handholding.

Apply Today

Please send your resume, in WORD format only and quote reference number Ref No, by clicking the apply button. Please note that only short-listed candidates will be contacted.

Robert Half International Pte Ltd. Co. Registration no.: 200612189E | EA Licence No.: 07C5595 | Gabriela De Brito Lopes Prestes Oxby EA Registration no.: 1989404

Job Description:

• To provide accessible, timely, effective, efficient and professional quality service to resolve problems and to delight.
• Polite and professional service.
• Prompt response to queries via voicemail / email / fax.
• Accurate assessment/ resolution of problems.
• Provide first level support to troubleshoot and solve technical problems.
• Incident tracking and first & second level resolution for all trouble calls, including those related to desktop, Local Area Network (“LAN”), centralized infrastructure, Wide Area Network (“WAN”), and voice services related Service Requests;
• "How-to" assistance for Customer-defined common off the shelf applications included in its standard End User Service platform images;
• Coordination for employee user account administration, activation, changes, and terminations, including:
• Password/account setup and reset (various Customer system platforms) remote access connectivity (e.g., VPN), email accounts, host IDs, password resets, customer authorized mobile devices, voice/ mail administration, telephone lines, End-to-end ownership for Incident identification, escalation, resolution, and closure as agreed.

Requirements:

• Candidate must possess at least Nitec/Higher Nitec in any field
• IT Savy, good understanding on Windows, Email system, Network Connectivity and basic L1 troubleshooting.
• Possesses good communication skills
• Able to perform in stressful environment

Details:

• On Job Training Provided

• Eligible candidate may be sponsored for:

1. Diploma in Info-Communication under reputed Polytechnic

2. Internationally recognized IT Certificates in Deskside, Network and Security

Customer Support Officer

$1800 - $2200

Location: Kaki Bukit

5.5 Days Mon to Fri 8am to 5pm, 8am to 12pm (Before probation)

After probation, Alt Sat 8am – 12pm (WFH)

Job Description

• Liaise with customer on work programs and service activities
• Liaise with the managers, executives & coordinators on work schedules, manpower allocation and scheduling
• Answer and record all incoming requisition from customers
• Disseminate work requests to operations staff and subcontractors
• Updating of work orders and schedules
• Prepare calls records summary including subcontractors work request
• Ensuring tools and equipment are issued and returned in proper working condition
• Data entry of records

Lim Jun Yao

Reg No: R1989028

The Supreme HR Advisory Pte Ltd

EA No: 14C7279

We are Datadog's in-house product experts. The Technical Solutions team enables Datadog's worldwide growth by educating potential clients and ensuring that existing customers are happy and successful. We share our technical and product expertise with customers via multi-channel technical support, demos, and presentations. You’ll be joining a team and company where you will be challenged, but also will immediately witness your contributions to Datadog.

At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.

What You’ll Do:

• Engage with customers via multiple channels (ticketing system, live chat, and screensharing tools) to identify and resolve technical support requests while continuing to educate our clients on the use of the platform
• Reproduce technical issues and dive into Datadog’s 600+ integrations
• Handle urgent escalation cases that may result in customer-facing troubleshooting calls, and internal or external incident management
• Autonomously troubleshoot complex and/or high-priority customer issues
• Become a subject matter expert in many Datadog product areas
• Drive product conversations based on needs and problems learned during client interactions
• Lead high-complexity demos regarding specific and advanced use cases
• Provide mentorship to junior members of the team and serve as their escalation partner
• Work from a Datadog office 3 - 5 days per week

Who You Are:

• Experienced in multi-channel technical support at a SaaS company (5+ years of related experience)
• Experienced with APIs, REST calls and an understanding of Network terminologies
• Experienced using Zendesk, Jira, Confluence, or similar software
• Familiar with one or more Cloud technologies
• An exceptional written and verbal communicator, with experience communicating complex technical issues to both technical and non-technical audiences
• A strong mentor to your technical peers
• A critical thinker who defaults to a client-centric approach
• Self-motivated, detail-attentive, and able to continuously learn
• Able to work a rotating schedule that requires weekend availability

Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply.

Benefits and Growth:

• Best-in-breed onboarding
• Generous global benefits
• Intra-departmental mentor and buddy program for in-house networking
• New hire stock equity (RSUs) and employee stock purchase plan (ESPP)
• Continuous professional development, product training, and career pathing
• An inclusive company culture, able to join our Community Guilds and Inclusion Talks

Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.

Responsibilities:

• Lead and manage the daily operational Service Support and assist the respective Service Towers on the Managed Services outsourcing client and customers’ businesses
• Required to plan teams daily, monthly schedule, project schedules and monitor the yearly leave plans.
• Responsible for account services and prioritization of work requests for customers, as well as to integrate new, enhanced and existing service offerings for the account
• Ensure effective implementation and adhere to processes of customers such as Incident and problem management.
• Monitor and ensure the service delivery and Service Level Agreements meet the company obligations
• Identify, implement and drive service improvements to enhance customer satisfaction
• Involve in Change Management and resource forecasts to ensure effective delivery of end-to-end services; interpret and plan on-going projects and workload forecasts
• Provide relevant reporting and trend analysis statistics to pro-actively support and improve the customers’ businesses
• Attend regular customer and internal meeting

Requirement:

• Comfortable taking Measles and Diptheria vaccination
• Degree/Diploma in Engineering/Computer Science/ IT
• Minimum of 5 years’ experience in a technical service role
• Possess IT skills in MS Windows, desktop hardware and network environments
• Ability to lead, analyse, diagnose and resolve account service issues
• Strong organizational and interpersonal skills and customer oriented
• Effective verbal and written communication skills
• Independent and results oriented
• Must be a team player that committed to his team
• Experience working within an IT Outsourcing and/or organization
• Possession of industry certifications such as A+, N+ and/or MCSE/CCNA will be added advantage

TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.

Why Join Us

Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.

Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day. To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always. At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.

Join us.

Team Introduction Our TikTok recommendation team is responsible for developing state-of-the-art machine learning models and strategies to improve user consumption experience, inspire creativity, build a fair and flourishing ecosystem.

About the Role

The Technical Program Manager will partner with a software engineering team based in San Jose or Seattle.

1.As a TPM, you’ll be the bridge between various teams across countries, working closely with people from Product, Engineering, UI/UX, Data Analyst and various TikTok teams, driving the end-to-end delivery of new products and features to market, inspiring creativity and bring joy to our users around the globe.

2. Manage a variety of complex, cross-functional programs and lead all aspects of assigned programs delivery.

3. Create and maintain the Roadmap for the teams you work closely with, along with the respective Engineering and Product leaders.

4. Define the way of driving these programs and constantly find ways of improving this process in a data-driven manner. You'll be the owner of the collaboration process and tools.

5. General Project management activities including but not limited to:

6. Prepare the project schedule, define the milestones;

7. Track and report progress, identify and mitigate risks, removing blockers;

8. Lead Agile/Scrum teams as a coach or scrum master; 9. Ensure products/ app release to market smoothly;

Qualifications

1. BA/BS degree or above with 3+ years of project delivery or technical leadership background, plus strong organizational and interpersonal skills, will enable you to succeed in TikTok’s fast paced environment.

2. An understanding of Agile is desirable but not essential, more important than your specific skillset is your ‘can do’ attitude and willingness not to be constrained by your job description.

3. Effective communication skills to handle comms to teams, management and cross functional stakeholders at all levels, and a proven track record of getting things done/shipping projects.

4. Experience working in a dynamic, fast-moving environment where self-motivated, autonomy and self-decision making is needed (to an extent) and juggle between multi projects/tasks.

5. Experience working in multi-time zone, multi-culture is preferred; understanding of Mandarin is advantageous, but not essential.

6. Passionate about the Internet industry and willing to grow with the company in the process of learning by dealing with emerging global issues and challenges.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

Key Responsibilities

• Assist in the check of daily deliverables from external service providers in relation to investment activities
• Assist and support for the month-end closing, including payment functions, preparing schedules as well as other reports, for a group of special purpose vehicles
• Assist and support in checking data for data migration. Participate in new workflow and/or system implementation
• Assist and support in matters relating to audit, GST, tax fillings and any ad-hoc tasks as required

Requirements

• Diploma/Degree in Accountancy/Finance/ACCA/CA Equivalent
• Min 1 to 2 years of experience. Fresh graduates with the right attitude will also be considered
• Meticulous and able to work independently with tight deadlines in a fast-paced environment
• Motivated, flexibility to work in a small office environment
• Team player and good communicator
• Aptitude in standard computer software (including PowerPoint, Excel and Words)
• Oracle experience a nice-to-have

Job description:

• Quote and secure new business (from new customers or increased share from existing customers)
• Liaise with customers on air/sea import/export shipment instructions
• Coordinate with internal CS/Ops teams and vendors to execute shipments
• Resolve problems when they crop up (rare but sometimes will happen at night / weekends)
• Build and maintain key customer relationships and gather market information

Requirements:

• Minimum education in Diploma or equivalent
• At least 1 year of working experience in freight forwarding/logistics
• Self-motivated and possess a positive customer-oriented mind set
• Strong verbal and communication skills
• Good team player

Working hours: Monday to Friday, 9am-6pm

The IT Operation and Maintenance Director is a senior leadership role responsible for overseeing, strategizing, and managing the operation, maintenance, and support of an organization's IT infrastructure, systems, and services. This position plays a pivotal role in ensuring the reliability, availability, and optimal performance of IT assets, while also providing leadership for the IT support functions. The IT Operation and Maintenance Director typically reports to the Chief Information Officer (CIO) or Chief Technology Officer (CTO).

Key Responsibilities:

1. Strategic Planning:Develop and implement long-term strategies for IT operation and maintenance that align with the organization's overall business objectives.
   Establish and manage budgets, resource allocation, and performance goals for IT operation and maintenance.
2. Operation and Maintenance:Oversee the daily operation, maintenance, and performance monitoring of IT systems, networks, data centers, and other infrastructure components.
   Ensure the highest level of system availability and performance while minimizing downtime and disruptions.
3. Team Leadership:Lead and manage the IT operation and maintenance teams, which may include system administrators, network engineers, helpdesk/support staff, and other IT professionals.
   Recruit, mentor, train, and evaluate team members to maintain a high-performing and collaborative workforce.
4. Problem Resolution:Identify and resolve complex IT issues, incidents, and service disruptions through effective incident management and problem-solving processes.
   Implement efficient troubleshooting and escalation procedures.
5. Asset Management:Manage IT assets, including hardware, software, licenses, and contracts.
   Maintain accurate inventories, ensure compliance with licensing agreements, and optimize asset utilization.
6. Security and Compliance:Establish and enforce IT security policies, procedures, and best practices to safeguard data and systems.
   Ensure compliance with relevant industry regulations and standards, and manage security audits and assessments.
7. Disaster Recovery and Business Continuity:Develop and maintain robust disaster recovery and business continuity plans to protect against data loss and ensure the continuity of critical operations.
   Regularly test and update these plans to accommodate changes in the IT environment.
8. Vendor and Supplier Management:Manage relationships with IT vendors, service providers, and suppliers.
   Negotiate contracts and service-level agreements (SLAs), ensuring adherence to agreed-upon terms and high service quality.
9. Performance Monitoring:Implement comprehensive performance monitoring and reporting tools to proactively detect and address performance issues.
   Analyze performance metrics and recommend improvements to enhance system and network performance.
10. Documentation and Knowledge Sharing:

• Maintain accurate and up-to-date documentation of IT systems, configurations, and procedures.
• Develop operational manuals and encourage knowledge sharing within the team to enhance operational efficiency.

We are Datadog's in-house product experts. The Technical Solutions team enables Datadog's worldwide growth by educating potential clients and ensuring that existing customers are happy and successful. We share our technical and product expertise with customers via multi-channel technical support, demos, and presentations. You’ll be joining a team and company where you will be challenged, but also will immediately witness your contributions to Datadog.

At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.

What You’ll Do:

• Engage with customers via multiple channels (ticketing system, live chat, and screensharing tools) to identify and resolve technical support requests while continuing to educate our clients on the use of the platform
• Reproduce technical issues and dive into Datadog’s 400+ integrations
• Become demo certified and lead a three-pillar demo to customers
• Participate in product conversations with internal teams based on feedback from client interactions
• Train as a highly knowledgeable specialist in one or more Datadog product area(s)
• Work from a Datadog office 3 - 5 days per week

Who You Are:

• Experienced in multi-channel technical support at a SaaS company (2+ years of related experience)
• Experience in any of these or similar technologies:Kubernetes
  Docker
  Cloud (AWS, GCP, Azure)
  Linux
  System administration
• An engineer with previous technical troubleshooting and/or programming experience
• Self-motivated, detail-attentive, and have a desire for continuous learning
• A critical thinker who defaults to a client-centric approach
• An effective written and verbal communicator
• A tinkerer with some programming experience and a basic knowledge of Linux
• Able to work a rotating schedule that requires weekend availability

Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply.

Benefits and Growth:

• Best-in-breed onboarding
• Generous global benefits
• Intra-departmental mentor and buddy program for in-house networking
• New hire stock equity (RSUs) and employee stock purchase plan (ESPP)
• Continuous professional development, product training, and career pathing
• An inclusive company culture, able to join our Community Guilds and Inclusion Talks

Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.

Overview

• Perform on-site maintenance, troubleshooting, and repair of various IT equipment, including but not limited to laptops, desktops, monitors, printers, network switches, NAS, and NVR within office premises.
• Oversee and manage SaaS platforms including, but not limited to, Office 365, Zoom, and other cross-platform software. ensuring seamless operations and addressing any user concerns or issues promptly.
• Responsibilities include setting up and configuring email, VPN, printers, and Remote Desktop services to ensure smooth transitions for new and departing staff.
• Serve as the primary point of contact between internal software developers and external IT vendors, addressing feature requests and resolving any issues or conflicts that arise in a timely and efficient manner.

Job Requirement

• Minimum ITE in IT or equivalent and 2 years of professional experience.
• Proficiency with management of SaaS and web-based applications.
• Experience with networking and Linux systems
• Job scope requires occasional weekend commitments for downtime upgrade works. Flexible working hours, including occasional weekend assignments for downtime upgrade works.

Interested candidate who wish to apply for the advertised position, please click on “Apply Now”. We regret that only shortlisted candidates will be notified.

Job Code: EEST

EA License No. 01C4394

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and it’s overseas subsidiaries and affiliates collecting, using and disclosing your personal data to prospective employers/companies based in any country for purposes of evaluating suitability for employment, conducting reference checks, administering employment related services and such other purposes stated in our privacy policy. Our full privacy policy is available at www.persolkelly.com.sg. If you wish to withdraw your consent, please drop us an email to let us know. Please feel free to contact us if you have any queries

Roles & Responsibilities:

1) Supporting in Sales

2) Work closely with backend system developers, product managers and engineers.

3) Participate in development of backend system

4) Provide customer service and handle sales’s enquiries

5) Understand web application development requirements and procedure

6) Supporting in system maintenance (training provided)

7) Trademark and Intellectual Property (IP) application

Qualifications:

1) Minimum 3 years relevant experience

2) Diploma / Advance Diploma/ Degree in Computer Science, Engineering, or a related subject with at least 3 years of related presales working experience in IT.

3) Good presentation skills

4) JAVA, SQL, SaaS knowledge is a bonus

5) Proficiency in both Mandarin and English is a mandatory requirement. You are required to contact and work closely with colleagues stationed in China.

The Financial Solutions Knowledge Group (FSKG) insures the training for all Bloomberg salesforce and user support worldwide. The team strategizes together with senior management in order to design, organize, schedule and execute trainings so that our clients can be served in the best possible way by the most knowledgeable representatives.

Our Team:

We train, mentor, and support new hires and experienced reps in Bloomberg Customer and Technical Support teams.

First impressions can make or break a client's perception of an organization. This is why our Bloomberg Customer Support team is about more than just handling inbound phone calls - it's about building a journey for our clients and connecting them to people who keep their businesses alive.

Bloomberg’s Technical Support team is responsible for deploying and supporting Bloomberg’s variety of products and services. The team requires the best in technical troubleshooting and project management.

What’s The Role?

Our team is looking for a hardworking and technically motivated Customer Support Training Specialist to join the team at the Singapore office. As part of the Training team, you'll be responsible for all matters related to developing/maintaining skills and knowledge vital to the success of our Customer Support employees. From the day they join Bloomberg you will help them build technical knowledge to help foster their careers across our firm. Your involvement starts from the design and development of the relevant materials, which will be suitable for either instructor-led, e-learning, or self-directed learning activities. You will consistently link the training to business performance and ensure that your solutions are effective, scalable globally and aligned with our department priorities. In addition, you will play a crucial role in shaping the development and roll-out of new initiatives and enhancements from their early stages through to implementation. You are a self-starter who is comfortable working independently, whilst collaborating closely with a team.

We'll Trust You To:

• Train, mentor, and lead new hires in both the Customer Support and the Technical Support teams
• Plan, design and implement effective advanced trainings and workshops deliberately tailored to our department’s needs, - incorporating industry and market trends
• Deliver classroom, blended, and virtual programs
• Use training related software packages
• Conduct regular needs analysis to establish knowledge gaps and future training needs
• Collect training feedback and measure training success and business impact
• Spearhead incorporation of new workflows and tasks and contribute expertise on department processes and workflows, whilst constantly looking for improvement opportunities
• Establish strong global relationships and work collaboratively with the FSKG team to create standard methodologies and build meaningful trainings
• Be an epic colleague - communicate and work closely with stakeholders such as Business Leaders, SMEs, Strategy and Analytics Team and Engineering on a cross-regional basis
• Be flexible to department needs, able to adapt to changing priorities and conditions and be detail oriented for projects or research as required

You'll Need To Have:

• Demonstrated experience of Bloomberg's Terminal software and its installation processes
• At least 1 year of experience in a technical troubleshooting, implementation, or customer support role
• Demonstrated knowledge of customer support workflow, private IP network and/or FIX connectivity
• A dynamic approach and real passion for delivery of training with a relentless desire for continued learning
• Strong customer focus and technical aptitude with an outstanding level of customer service
• Strong project management, presentation and communication skills (both verbally and in writing)
• Attention to detail with excellent prioritization and time management skills
• A talent for managing without authority, influencing up and networking
• Ability to learn new technologies and workflows quickly and adapt to ever changing work demands with a desire to expand your technological expertise
• Demonstrated continuous career growth within an organisation
• Fluency in both written and spoken English
• Bachelor’s degree or degree-equivalent qualifications

We'd Love To See:

• Experience in training facilitation (in-person and virtual), design and training related qualifications
• Experience motivating others and a track record of leading by example
• Your innovation in enhancing training materials and facilitation and a constant drive for process and workflow improvement
• Strong Microsoft Office skills
• Proficiency in a content authoring tool, preferably Articulate 360
• CompTIA (A+ or Network+) or similar qualification

If this sounds like you:

Apply if you think we're a good match. We'll get in touch to let you know what the next steps are, but in the meantime feel free to have a look at this: https://www.bloomberg.com/professional

Why Bloomberg?

We’re individuals with diverse backgrounds, talents, and experiences who take on big challenges and create even bigger impact through our work. We’re interested in what makes you you, and how we can create opportunities for you to channel your unique, personal energy and grow to your fullest potential.

Learn more about our office and benefits:

Singapore | www.bloomberg.com/singapore

Bloomberg is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of age, ancestry, color, gender identity or expression, genetic predisposition or carrier status, marital status, national or ethnic origin, race, religion or belief, sex, sexual orientation, sexual and other reproductive health decisions, parental or caring status, physical or mental disability, pregnancy or maternity/parental leave, protected veteran status, status as a victim of domestic violence, or any other classification protected by applicable law.

Bloomberg provides reasonable adjustment/accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable adjustment/accommodation to apply for a job or to perform your job. Examples of reasonable adjustment/accommodation include but are not limited to making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you would prefer to discuss this confidentially, please email [email protected] (Americas), [email protected] (Europe, the Middle East and Africa), or [email protected] (Asia-Pacific), based on the region you are submitting an application for

Business Support Manager

• Prepare and implement the strategies to grow the business
• Responsible for forecasting and royalty reports
• Review reports and other performance data to measure productivity and goals achievement
• Track the activities and regular review with General Manager and prepare reports
• Ensure regular communication of plans to both internal and external stakeholders
• Train and develop the performance of the team members
• Relationship management with stakeholders, maintain current knowledge of industry trends
• Work closely with Marketing team to implement marketing strategies
• Maintain quality service by establishing and enforcing organization standards

Requirements:

• Diploma or Degree in Business Management
• 5 to 7 years of relevant experience in similar capacity
• Effective time management and organization skills

If you are interested in the role, please click APPLY NOW

Please note that only shortlisted candidates will be contacted, thank you.

JAC Recruitment Pte. Ltd.

EA Licence Number: 90C3026

Personnel Registration Number: R22110815

Wong Sook LengBusiness Support Manager

• Prepare and implement the strategies to grow the business
• Responsible for forecasting and royalty reports
• Review reports and other performance data to measure productivity and goals achievement
• Track the activities and regular review with General Manager and prepare reports
• Ensure regular communication of plans to both internal and external stakeholders
• Train and develop the performance of the team members
• Relationship management with stakeholders, maintain current knowledge of industry trends
• Work closely with Marketing team to implement marketing strategies
• Maintain quality service by establishing and enforcing organization standards

Requirements:

• Diploma or Degree in Business Management
• 5 to 7 years of relevant experience in similar capacity
• Effective time management and organization skills

If you are interested in the role, please click APPLY NOW

Please note that only shortlisted candidates will be contacted, thank you.

JAC Recruitment Pte. Ltd.

EA Licence Number: 90C3026

Personnel Registration Number: R22110815

Wong Sook Leng

about the company

Our client is a leading power solutions provider and manufacturer of equipment and systems that drive decarbonization. This rapidly expanding company is now looking for an Assistant Manager, Technical Sales (Aftermarket service) to join their dynamic team during an exciting time in their development.

about the job

• Be responsible for 4 main aspects: Sales, Marketing, Engineering support & Service support
• Mainly responsible for the local market but occasionally support the Malaysia and AP region as well.
• Prepare and submit proposals/invoices, negotiate assist for sales, record sales and services
• Follow up customers to ensure prompt payment
• Assist in the preparation & implementation of annual sales forecast
• Study competitor’s trend of technology in power business, identification of target market (customer & products)
• Prepare and demonstrate service presentation to prospect customers
• Serve as a liaison between the client and company
• Monitor / coordinate / report project status and delivered products status
• Assist customers for any failures arise after products and services installing or in use
• Report activities and feedback any claim or suggest by customer to superior

job requirement

• Diploma/Degree in a relevant technical (mechanical/electrical engineering) or business field
• Previous sales/sales support experience in power plants or industrial plants equipment is preferable
• Knowledge of new MS Office software (Word, Excel & PowerPoint)

If you are interested in the position, kindly apply directly or send your CVs to yiling.tan(@)randstad.com.sg.

We regret that only shortlisted candidates will be contacted.

EA: 94C3609 / Reg: R21103172