Job Responsibilities:

· Provide regular technical training in SEA region

· Follow-up on warranty claims from customers

· Maintain bicycle service tools located at various Singapore’s park connectors

· Prepare, maintain and modify technical materials

· Manage online e-learning technical webpage

· Liaise with relevant authorities including National Parks Board

· Provide assistance and technical support at events when necessary

· Other Ad-Hoc Projects assigned

Job Requirements:

· Minimum Diploma in related fields

· Good knowledge in bicycle components, parts and technicalities is preferred

· Proficient in Microsoft Office (i.e. Excel, Words, PPT) will be advantages

· Willing to travel overseas and work on weekends for events occasionally

· Comfortable to communicate and engage to all levels and big groups

Others:

· Working Location: Bulim Walk (nearest MRT: Boon Lay)

· Mondays - Fridays: 8:00am to 5:30pm

· Uniform & Lunch provided

· Company transportation at various pickup points (Northern & Western areas of Singapore)

With the business expansion, we're looking to hire a Singapore based Technical Sales Engineer to look after regional key accounts.

For this role, you will need to

• Build and maintain rapport with existing and potential clients, partners and other stakeholders.
• General sales leads and lead technical and commercial discussion.
• Attend regional marketing event/networking session.
• Gather and analyse on customers/competitors' activities/products/industry developments and compile market intelligence reports, work closely with product development team to fulfill client's requirement.
• Deliver product presentations to current and potential clients.

Job requirement

• Degree/Diploma in any field (engineering related major is preferred).
• At least 2 years of sales experience within engineering space, candidates with technical background are welcome to apply.
• Team player and independent, good communication skills.

Responsibilities

• Be responsible to grow and nurture partner networks and to accelerate sales through partner channels.
• Be the primary business contact for partners and clients.
• Achieve or exceed sales and performance targets.
• Service existing accounts. Identify, recruit, and develop new partners. Work closely with internal teams.
• · Manage internal technical/solution consultants, customer service representative and external vendor resource to support sales/account expansion efforts.
• Provide support to partner through training, visits, demo, product information, or tender bill of materials (BOM) and quotes.
• Provide periodic sales forecast & business progress report.
• Develop & maintain a strong knowledge of product, competitors, and market landscape.
• Partner with the sales team to generate leads.
• Find and maintain prospective clients.
• Clearly present & articulate product/service features and benefits to existing and new clients via meeting, training, workshop, and webinar.
• Provide general technical support to clients.
• Coordinate with vendor team and provide the resolution to client's inquiries & problems.
• Identify client needs and support with product demo & recommendations.

Requirements

• Ability to discuss highly technical concepts with prospective leads
• Demonstrates strong interpersonal and written communication skills.
• Ability to persuade others via presentation, demonstration, and written communication.
• Displays effective listening skills and good sense-making ability.
• Pays attention to detail, has strong analytical and problem-solving capabilities.
• Fluency in English is a must. Proficiency in other languages / dialects will be an added advantage.
• At least 2 years of presales / sales engineering / support experience in networking, enterprise data storage, IoT, or relevant field.
• Prior experience in B2B sales from distributor background will be viewed favorably.
• Tertiary education, preferably a diploma or above in Infocomm Technology, Network Engineering, or any other related field.

ABOUT THE NATIONAL INSTITUTE OF EDUCATION (NIE)

The National Institute of Education (NIE), Singapore, is Singapore’s national teacher education institute and we are proud to be an integral part of the nation’s education service. We play a key role in the preparation of teachers and in the provision of teacher professional and school leadership development programmes. We are committed to our vision of being An Institute of Distinction: Leading the Future of Education and our mission to Inspire Learning, Transform Teaching and Advance Research.

The Academic Computing and Information Services (ACIS) division of NIE oversees and supports the information communication technologies (ICT) needs of NIE. We invite applications for the position of ICT Support Engineer in the ACIS division. This is a 3-year contract position. Join us for an exciting career as we work towards transforming the education landscape in Singapore.

The ICT Support Engineer reports to the Unit Head, IT Service Delivery of the Service Management Department. His/her primary responsibility is to provide ICT support to NIE stakeholders, identify root causes, offer appropriate solutions, and escalate to suppliers if necessary. He/she will mainly focus on establishing the essential technical know-how, ensuring prompt resolution to equipment and service failure, and working closely with the service desk, engineers, end users and project managers to ensure proper operation and good end-user experience.

Job Responsibilities:

• Handle customers’ requests that include IT/AV-related issues/complaints and attend to their requests in a timely, pleasant, and professional manner.
• Provide technical support for IT/AV-related incidents via various customer touchpoints by performing technical analysis and carrying out both preventive and corrective maintenance.
• Provide IT/AV support for events, lessons, meetings, and video conferences, which may require working beyond office hours if necessary.
• Provide corrective and preventive maintenance for IT/AV Systems in NIE Learning Spaces (i.e. collaborative classrooms, tutorial rooms, lecture theatres, teaching rooms/labs and meeting rooms).
• Track and report assigned tasks completion and meeting SLA targets.
• Document IT/AV-related problems and resolution procedures in the Knowledge Base for future reference.
• Create and maintain technical documentation related to the configuration of IT/AV equipment and components.
• Collaborate with the cybersecurity team to perform regular assessment and mitigation on the endpoint’s security and integrity level, ensuring compliance with NIE IT security guidelines and national regulations.
• Participate in IT Business Continuity and Disaster Recovery programmes.
• Assist in the evaluation and procurement of IT/AV equipment and solutions. Ensure seamless end-to-end delivery of services and solutions to customers and stakeholders.
• Maintain centralised records/database of IT/AV assets.
• Carry out onsite physical asset verification, update of assets and report the findings for audit reconciliation.
• Undertake IT/AV-related initiatives/projects that drive greater efficiency and effectiveness of the division.
• Contribute to the continual service improvement of IT/AV services and processes by participating in ideation activities or project groups.

Requirements:

• Minimally a Diploma in Information & Communication Technology or equivalent.
• Preferably with 3 years of experience in ICT support with good customer service skills.
• Good interpersonal and communication, both written and oral, skills.
• Proactive, self-motivated, resilient, and work well under pressure.
• A good team player with creativity and resourcefulness.
• Keen on discovering and assessing new technology for productivity purposes.
• Result-oriented with a strong sense of accountability for accomplishing assignments within timelines.
• Works collaboratively with peers and technical team at various levels in the organisation.
• Good knowledge and skills in computer troubleshooting, network, applications, and operating systems support such as Microsoft Windows, Microsoft Office, Macintosh Operating system and/or mobile device configuration.
• Good working knowledge of audio/video equipment.
• Proficient in problem diagnostics and resolution, with the ability to work autonomously.
• Certification in IT Information Library (ITIL) Foundation and good experience with ITIL best practices is an advantage.

Other Information
NIE staff can take chartered buses at their own expense from or near their homes to NIE campus. This is subject to the availability of seats.

Req ID: R00014873

About Beca

Beca is one of the largest employee-owned professional services consultancies in the Asia-Pacific and has operated in over 70 countries. With over 3000 employees globally, we have the diversity of experience and expertise to tackle major projects. We have over 100 years’ experience in successful client relationships, technical excellence & delivering award-winning project solutions.

‘Creative people together transforming our world’ is our vision. It reflects our culture, our aspirations and our purpose - to make every day better. We create value through understanding and delivering successful solutions, exceptional service and our enduring relationships and use our skills and systems to empower innovation; helping our clients shape communities, optimise their assets and streamline their operations.

Our employee-ownership model remains key to our future. It underpins our commitment to building and sustaining long-term relationships with our clients, it helps drive our positive, purpose-driven and growth-oriented culture, it sets us apart from our competitors, and it gives meaning to our social contract.

While our experience has been 100 years in the making, it is the fresh talent we're nurturing, the innovative thinking we're developing and the connections that we're forging that get us most excited for the future.

We are currently recruiting for Technical Business Analyst to join the Singapore Office in a growing engineering consulting business.

About You

You’re a technical business analyst ideally with experience working with HR and Payroll systems. You will have the technical experience and credibility to understand the ‘big picture’ and break down processes into detail, enjoying the progression from complexity to simplicity. You’ll have experience working with developers and understanding complex data models.

You’re seeking a new role where you can indulge your passion for improvement, using leading-edge technology, software and technical solutions. Easily able to build relationships, you’re curious to understand needs, explore possibilities, positively challenge thinking and facilitate outcomes.

The role

This role will enable you to be part of a step change in our technology program, at an enterprise level for Beca. Within the team, you will initially be supporting the delivery of an HR and Payroll system implementation, helping deliver one of the technology platforms to enable Beca’s second century of growth. Once delivered you will be part of the team that continues to enhance features, improve business processes and train the system users.

As the bridge between teams, you’ll be connecting with business leaders and technical teams to understand their needs, with the technical and analytical curiosity to probe and understand the ‘so what’. With a best practice approach, you’ll be completing technical documentation to capture designs, interpreting data to make sense of data migration activities. You will be defining needs and articulating how technology and software solutions can improve business processes. You will have the skill and desire to help configure and support the system when the need arises.

Job Requirements

· Degree in Information Technology discipline.

· 5-6 years of relevant working experience.

· Solution focus, creating the technology plans and program sequences to deliver change.

· Experience with technical documentation and business process.

· Ability to engage with people, foster confidence and influence acceptance and embracing of change.

· Understanding of HR and Payroll systems, with the ability to help support or configure when needed.

· Passion for the potential of technology, and how it can improve the ways we work, now and into the future.

· Schedule driven and self-motivated.

· Perform any other ad-hoc duties as assigned.

Job Highlights

· Career Advancement

· Medical & Telecommunication Allowance

· AWS & Variable Bonus

Ready to make a move?

We offer a comprehensive career growth and professional development opportunities along with a supportive and caring work environment. If you enjoy working for an organization that values partnership, tenacity, enjoyment and cares for people and clients, then look no further than Beca.

If this sounds like the opportunity you have been waiting for, apply online now with your CV.

Please include the following information in your resume:

• Education background
• Work experiences
• Current and Expected salary
• Date of availability / Notice Period

The Beca Group of Companies is an Equal Opportunity Employer and all applications are kept strictly confidential.

• Job function - 70% Admin 30% Customer Support
• Able to commence from Jan/Feb 2024
• Office located at Jurong East (3 mins walk from Jurong East MRT)

Administration - 70%

• Day to day administrative duties.
• Data entry, reporting and invoicing
• Manage calender and schedule of bookings
• Update spreadsheets and prepare monthly reports

Customer Support - 30%

• Answering phone calls and taking appointment bookings and etc
• Responding to Email and Whatsapp inquiries
• Attend to customers’ enquiries, and feedback  via phone calls, emails, and Whatsapp

Job Requirements

• Min GCE A' Level or Diploma in any discipline
• Fluent in English (Conversational and Written)
• Previous admin & coordination experience is an advantage.
• Detailed-oriented and resourceful.
• Possess good organizational skills and time management.
• Customer centric with good communication and interpersonal skills
• Competent in Microsoft Office, particularly in Word and Excel

If interested, please kindly send in your resume to [email protected]

Position Overview:

We are seeking a skilled IT Executive to play a key role in IT automated storage and retrieval machine projects, customer warehouse integration, and providing advanced support

In this role, you will contribute to project execution, deliver exceptional customer support, and ensure smooth Your technical expertise and customer-centric approach will be integral to our success.

Responsibilities:

IT Projects Implementation:

• Assist in software project implementation of warehouse automated storage and retrieval machine for customer, including supporting integration to customer ERP system, IT infrastructure and customers networks.

• Collaborate in setting up the machine, configuring software,

• Performing UAT/SIT,Software user Training for customer and internal staff, Software Go live support

• Document IT projects comprehensively, outlining processes, configurations, and outcomes.

• Conduct IT site visits to assess requirements, troubleshoot issues, and gather insights for improvement.

IT Service support:

• Provide remote helpdesk and onsite support services for customers, addressing their technical needs promptly and professionally.

• Be stationed onsite on scheduled days to offer hands-on IT software support and ensure customer satisfaction.

• Prepare detailed IT service reports for accurate tracking and analysis.

IT Tasks and Ad-hoc Duties:

• Undertake various IT-related tasks as required to support onsite customers effectively.

• Respond to IT ad-hoc duties assigned by the Supervisor, demonstrating adaptability and versatility.

Qualifications & Requirements:

• Minimum of a Diploma or higher in Computer Science, Information Technology, or equivalent field.

• Available to travel for support customer in Singapore & Malaysia

• A minimum of 3 years of hands-on experience in a similar position.

• Mandatory experience in software application support, with exposure to systems like inventory, warehouse management, ERP.

• Familiarity with basic IT infrastructure, server setup, and network troubleshooting.

• Effective communication skills to liaise with team members, customers, and vendors.

• Proficiency in escalating technical and customer inquiries clearly to technical teams and superiors.

Job Summary:

You will handle the IT helpdesk function , assisting users and also manage the servers to ensure it is always in good functional use . In addition, you will take care of the IT inventory and at times, be assigned to handle some IT projects under the guidance of you departmental head.

Pre-requisites:

• 3 years of IT Helpdesk ecxperience
• Diploma/Professional certificate in IT
• Patient and helpful personality
• Ability to multi-task