Responsibilties:

• Monitoring applications and infrastructure alerts.
• Recommending and implementing solutions to mitigate potential production issues.
• Taking ownership, responding to incident tickets, and closing open incident tickets by adhering to service level agreements.

Skills/Requirements:

• Ensure system availability 24x7. Perform system Recovery in the event of system incapacity or outages.
• Provide technical expertise to facilitate investigation of complex technical issues in a timely and efficient manner.
• Regular health-check and capacity assessment of Production environment from BAU growth perspective and incoming project volume.
• Manage end to end Incident Management including investigation, recovery of service, and post recovery follow up on corrective/ preventive actions.
• Work with infra support including Middleware, DBA and SAs on system maintenance & infra related issues troubleshooting.
• Work on application BAU related tasks & projects, e.g. DR exercise, audit queries, SOP documentations update, system upgrade for EOS/EOL components, etc
• Ensure strong governance on Change Management Process, Data protection and Priviledge ID access control.

Work in shift on-site to provide 24x7 operational support including weekends and holidays as per assigned roster. Roster is 5-day work per week.

We regret to inform that only shortlisted candidates will be contacted.

PERSOLKELLY Singapore Pte Ltd • EA License No. 01C4394 • EA Registration No. R24125310 (PARAMATASEEMA NAVEEN RAJANNA)

This is in partnership with Employment and Employability Institute Pte Ltd (“e2i”). e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to e2i’s PDPA.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

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NETWORK SUPPORT TECHNICIAN

The Network Support Technician will be responsible for executing and implement GPON (Giga-Bit Passive Optical Network) and ICT infrastructure needs of the customer’s IT networking environment. Establish and maintain proper business relationships with customers and peers as well as performing necessary administrative duties as required and other duties as assigned.

Job Responsibilities:

The Network Support Technician shall performs the major functions listed below. The position may require additional duties/responsibilities that may not be outlined below, and specific functions are subject to change.

• Implement ICT infrastructure solutions for Hotel Hospitality, HealthCare and Business Enterprise
• Co-ordination of tasks with sub-contractors & related vendors
• Setup & Installation of networking software / hardware equipment, & system integration with 3rd partry equipment
• Be able to perform simple troubleshooting and resolve IT issues
• Plan, organise and complete assigned tasks on time with end user, vendors and technical team
• Possess a proactive attitude and customers oriented
• Willing to travel overseas for work related tasks as when required
• Good communication, organization and analytical skills
• Be an independent and good team player

Pre-requisite Requirement:

• A Higher Nitec, Diploma or equivalent in Electronics, Electrical, Infocomm, IT engrg or similar.
• A valid driver's license and willingness to travel.
• Shall process B2B field experiences in maintenance service solutions to MNC or Enterprise Industry
• Min. 03 year working experiences in the Infor-comm Technology (IT) and Telecommunication or related industries will be an advantage
• Excellent interpersonal and negotiation skills.
• Ability to communicate with people at all levels with an independent, proactive, confident and professional attitude
• People person with a strong customer service attitude
• Ability to multi-task and work under pressure and independently
• Computer literate in Microsoft Office, TCP/IP, CLI and Cisco Command is preferable.

Roles & Responsibilities:

• Candidate will be part of our Support team liaising with Product developers to support Client Products deployed at customer sites across the globe.

• Will work along with the Support Lead, take up support tickets assigned, probe the issue, and give possible resolution within the Turn Around Time.

• Candidates will be trained in client products to give end to end resolutions on usual technical issues raised.

• Candidates will be receiving, prioritizing, documenting and actively resolving issues that arises out of our products in any contact center production environment.

• Job profile involves travel to Customer Site across the globe on need basis to perform any support related activities on Client Products.

• Must perform technical troubleshooting on our products implemented at customer site by taking a remote session (or) by coordinating with onsite engineer.

• May have to extend regular work timings (if required) while working on Support tasks assigned.

• Will report to the Support Lead.

Required Professional & Interpersonal Qualities:

• Any Graduate / BE / BTech /MCA.

• Exceptional ability to build and manage relationships and expectations with stakeholders, supporting organizations, and peers.

• Excellent communication, management, negotiation, and organization skills with the ability to communicate at executive levels of the organization.

• Working according to target market time zone a must. Excellent verbal, written and effective communication skills.

• Demonstrated ability to achieve stretch goals in a highly innovative and fast paced environment.

• Effective time-management, organizational and prioritization skills.

• Strong sense of responsibility, accountability and passion about quality of work, desire to learn and take ownership.

JOB PURPOSE

• To provide administrative support for marine underwriting in the Korea Market. Support for Non-marine administration may also be required as needed.

JOB RESPONSIBILITIES

Responsibilities include, but are not limited to, the following:

• Monthly Closing: Coordinate between underwriters and the processing administration team to ensure policy documents' accurate and timely production.
• Adverse Checking: Review and verify data provided in the slip or email from brokers before data entry.
• Data Entry: Input data from signed contracts into Excel spreadsheets, consolidate the information, and provide it to the processing administration team for further processing.
• Data Maintenance: Maintain and update records, schedules, and statistical data to ensure accuracy and accessibility when needed.
• Translation: Provide basic translation support for underwriting information written in Korean for administrative purposes.
• Liaising with Intermediaries: Coordinate with intermediaries regarding invoice issuance and renewal updates.

QUALIFICATION

• Basic Degree/Diploma in Business, Business Administration, Data, or Statistics related fields.

EXPERIENCE

• Proven experience in administrative tasks with a solid service-oriented mindset.
• 1-2 years of experience in office administration or related roles.
• Strong time management skills and the ability to prioritize tasks effectively.
• Meticulous attention to detail, particularly with numerical data.
• A diligent and persistent approach to completing tasks thoroughly and efficiently.

SKILLS

• Candidate should be comfortable and confident in Korean Language (Written and Spoken)

Purpose and Scope

Our Client is embarking on a major transformation journey that focused on improving value, deepen market presence, and capture product innovation and growth. At the core of this transformation is the Company’s Digital business aiming to further strengthen its leadership position through the modernization and innovation of its technology capability. The candidate will be responsible for all end user computing support and delivery of group defined solutions.

Role and Responsibilities

• Provide assistance, knowledge and user support in all aspects of IT to ensure the company business gets maximum benefit from IT systems

• Technical support to Desktop, Local Area Network (LAN\WiFi) and all business applications.

• Perform system changes and developments to any of company systems and applications to agreed standards and timescales.

• Install standard business desktop/laptop Images to an agreed standard.

• Configure and install appropriate hardware/software to the user’s desktop in a professional manner and timescale in order to meet business needs.

• Provide basic hardware/software configuration, fault finding and problem resolution.

• Conduct routine maintenance, monitoring and administration on IT systems, hardware, network, and business applications.

• Provide video and audio-conferencing system support to end users

• Supporting D&T projects/initiatives

• Liaise with external support organisations to ensure their service meets company business requirements e.g. Service Desk, Telecoms provision and support.

• Answer technical queries and meet operational service levels

• Ensure own work satisfies quality requirements and is documented to departmental standards with all associated databases updated.

• Work as a team member and share knowledge with colleagues.

• Work to agreed personal development plans to broaden the skill range available for all systems and application areas.

• Generate KPI’s and reports to publicise and share details on the IT service and IT activities.

• Provide user training, hints and tips and other user assistance as required on company’s systems and applications.

• Provide purchasing advice to and purchase IT equipment on behalf of the business, place orders and manage the stock of IT equipment and spares.

• Be available to support the business during ‘out of core hour’ working time.

• Overall management and delivery of Unified Communication, Telephony, Audio Visual and Video Conferencing products/solutions.

• Proactively supports and operates solutions and takes measures to enhance processes and improve service delivery.

• Monitoring of Unified Communication, Telephony, Audio Visual and Video Conferencing Infrastructure to ensure optimal service delivery.

• Support local and overseas\remote offices Unified Communication, Telephony, Audio Visual and Video Conferencing infrastructure.

• Manage incidents and requests from customers.

• Administration and patching of Unified Communication, Telephony, Audio Visual and Video Conferencing products/solutions.

Job requirements

• A sound range of IT skills, which need to be kept up to date in line with IT developments in the business.

• Have a basic understanding of the desktop and LAN\WiFi\WAN technical domains, involving familiarity with a wide range of environmental components and support tools.

• Good knowledge of computer hardware, Windows and Mac operating systems, and software applications

• Good understanding of mobile / smart devices, Android, and iOS

• Good working knowledge of video conferencing platforms, Zoom, BlueJeans, Skype for Business

• Good working knowledge and experience in managing Office365 and Azure

• To demonstrate the ability to acquire and apply new technical knowledge, be able to work without close supervision.

• Work to high professional and personal standards in a disciplined manner to agreed standards and procedures and maintain appropriate databases and documentation

• The ability to work within a complex technical environment and able to perform tasks and resolve problems on a variety of systems and applications

• The ability to work within a team and be willing to share learning and to learn from others.

• Possession of good verbal and written communication skills.

• Maintain good personal skills and an ability to cope with potential conflict.

Qualifications and Experience

• IT / engineer related diploma from polytechnic or degree from university

• Microsoft Certified Systems Engineer (MCSE) or a COMPTIA certification would be beneficial.

• ITIL Foundation V3 would be beneficial

• Thoroughness for investigating and monitoring systems and tenacity for resolving the root cause of problems.

• Familiarity with professional development standards

• Thorough knowledge of IT products and the marketplace

• Maintaining a good network of contacts within IT and within the business

• It is beneficial to have experience in the following technical support areas – Windows operating systems, LAN / WiFi / WAN, Office 365, Office products Outlook, Internet Web Browsers, Skype, Zoom, BlueJeans messaging and conferencing.

• Preferably has background and knowledge in IP-based Unified Communication, Telephony, Audio Visual and Video Conferencing technology

• Technical working knowledge of on premise and/or hosted contact center solutions, features, and capabilities, IVR and common business call flow.

Junior L2 Production Support (Java-base)

• Recent experience in working with Java J2EE applications
• Experience in application support role for min 1 years for support. Or Developers willing to learn with good knowledge of Java, Unix, SQL
• Experience in programming languages such as JAVA/J2EE.
• Experience in Unix commands , SQL queries
• Knowledge of web applications, batch jobs, JBOSS, MariaDB, SQL, Shell
• Knowledge of Job scheduling, MQ setup , C:D setup experience is a plus
• Exposure to banking industry is a plus
• Dynamic individual with thirst to learn
• Strong team player with excellent inter-personal skills
• Ownership oriented and ability to meet SLAs with no compromise on the quality of the work

Requirements

• Fresh graduates from local Universities and Polytechnics from 0 to 1 year are welcome
• Must be graduate from IT or Computer Science
• Must have IT background
• Need to have eagerness to learn and perform with commitment

Kindly take note of the following details for shift work

1. Allowance should be included in the monthly hiring rate.
2. Transport is claimable - before 7am (for morning shift 6am to 3pm) , after 11pm (afternoon shift 2pm to 11pm
3. Shift Timing
   1. Morning shift 6am to 3pm
   2. General shift 9am to 6pm.
   3. Afternoon shift 2pm to 11pm
   4. Night shift 10pm to 7am.
4. Need to support including night shift, weekends and public holidays

Job Responsibilities:

1. Receive and process sales orders accurately and efficiently, ensuring all required information is complete. Coordinate with various departments, such as overseas productions and logistics, to ensure timely order fulfilment.

2. Update and maintain the sales database by entering new customer information, updating contact details, and recording interactions and sales activities. Ensure data integrity and accuracy.

3. Support filling sales related reports & date base and customer analytics.

4. Respond to customer inquiries promptly and professionally via email, phone, or in-person. Provide basic information about products, availability, and delivery schedules. Assist in resolving customer complaints or issues by coordinating with relevant sales staff and departments.

5. Occasionally join sales staff for meeting with prospective customers.

6. Provide administrative support to the sales team, including scheduling meetings, customizing sales presentations and proposals, and maintaining sales collateral. Assist with sales forecasting and budgeting.

7. Organize timely follow up with customers on previously quoted projects and their status and report back to sales staff and/ or management.

8. Assist in organizing sales events, trade shows, and conferences. Coordinate logistics, manage registrations, and provide on-site support when necessary.

9. Build and maintain strong relationships with customers by providing exceptional customer service. Follow up with customers to ensure satisfaction and identify opportunities for upselling or cross-selling.

Required Skills:

1. Excellent organizational and time management skills.

2. Strong attention to detail and accuracy.

3. Effective communication and interpersonal skills.

4. Proficiency in MS Office Suite, particularly Excel and PowerPoint.

5. Ability to work independently and collaboratively in a team.

6. Strong problem-solving and decision-making abilities.

7. Ability to prioritize tasks and work under pressure.

Required Qualifications:

1. Diploma or equivalent; a degree in business administration, sales or logistics or a related field is preferred.

2. Prior experience in a sales support or administrative role will be an added advantage.

3. Excellent written and verbal communication skills.

4. Strong numerical and analytical skills.

5. Ability to adapt to changing priorities and work in a fast-paced environment.

6. Professional and friendly demeanour.

Working hours: Mon to Fri, 9am to 6pm

My client is a Construction company located at Tiong Bahru.

Customer Support Engineer

Working Hours : Mon to Fri (office hour)

Key Responsibilities:

• Prepare and issue accurate quotations based on customer requirements and follow up on potential sales.

• Liaise with Site Engineers to understand customer needs and provide necessary support.

• Assist in the preparation of sales proposals and offer technical solutions where appropriate.

• Liaise with the Operations and Purchasing teams to ensure timely sourcing of products to meet customer demands.

• Support purchasing roles by ensuring that materials and products are sourced in line with customer requirements and job timelines.

• Assist in sourcing and evaluating products and suppliers, negotiating pricing, and ensuring lead time clearly defined.

• Handle general customer inquiries through calls, emails and WhatsApp to resolve issues in a timely and professional manner.

• Provide administrative support for sales meetings, product presentations, and other related events.

• Track and monitor customer satisfaction and dissatisfaction, addressing issues where necessary to enhance the overall customer experience.

• Escalate unresolved issues to the Section Team Lead/ Sales Manager or relevant departments for further action.

• Perform ad-hoc administrative tasks as assigned by the Section Team Lead or Sales Manager.

Requirements:

• Exposure in Engineering or a related field preferred.

• Experience in sales support or customer service roles is an advantage.

• Excellent communication and interpersonal skills.

• Proficiency in MS Office applications (Word, Excel, Outlook) and experience with CRM systems.

• Ability to handle multiple tasks, work under pressure, and meet deadlines.

Find Your Dream Job with Us

WE ARE HIRING!! Apply now and make a difference.

Role: Production Support Analyst

Job Requisition Number: JR46056

Job Level: 3-5 years of relevant experience (L2)

Location: Singapore

Job Objectives

Group Technology and Operations (GTO) provides software and system development, information technology support services and banking operations.

We have centralized and standardized the technology components into Singapore, creating a global footprint which can be utilized for supporting our regional subsidiaries and the branches around the world. We operate and support 19 countries with this architecture to provide a secure and flexible banking infrastructure.

Our operations divisions provide transactional customer services for our businesses while also focusing on cost efficiency through process improvements, automation and straight through processing.

Key Responsibilities

· Deliver a 1st class Production Support service to Channel’s stakeholders

· Responsible for availability, incident, problem and capacity management for the applications in scope

· Response and resolve incidents, problem and user queries through proper analysis

· Manage communication for Incidents (SLA breaches, Application Major Incidents, Logistics issue) and responsible for communications within team, manager and department

· Drive technical remediation in line with agreed non-functional requirements

· Evidence continual service improvement of processes and tasks (via automation)

· Ensures essential process / procedures are followed and contribute to defining standards.

· Coach and be receptive to coaching to uplift the team’s and your individual knowledge

· Communicate complex technical issues to business users in a language they understand

· Contribute in effective knowledge management best practices within team and organization

· Work closely with 1st & 3rd level support and development teams to the incidents, problem and users queries are resolved within SLA

Key Requirements:

Education:

· Bachelor’s degree in computer science or related field.

· At least 6 years’ relevant experience, preferably in a Finance Institution.

Essential:

· 5 + years of experience working in Banking IT industry support. Experience in Microsoft Dynamics CRM and Siebel CRM applications.

· Strong team player. Flexible and being able to manage time effectively.

· Able to work with a sense of urgency under multiple deadlines and successfully organize and complete tasks with minimal supervision.

· Experience in L2 / L3 support in a Production Support group in a high availability / mission critical environment.

· Strong understanding of ITIL methodology

Technical Skills:

· 5+ years of experience with Distributed Technologies – Microsoft Dynamics CRM, MS SQL Server, Unix, MQ, Oracle.

· Strong working experience in Microsoft Dynamics CRM application production support

· Strong understanding of Microsoft Dynamics CRM application architecture

· Excellent troubleshooting skills in Control-m batch issues, SSIS packages

· Strong automation skills (Unix Shell scripting / windows batch scripting or any other scripting language)

· Hands-On experience in writing / debugging scripts, code, and database queries

· Software Engineering & Change Management

· Solid understanding and execution of DR & BCP

· Good experience in Middleware MQ / BMC / Control-M/Remedy incident Management tools

· Competent in Microsoft Excel, PowerPoint and Word document

Please forward your resume in MS word format to [email protected] and

[email protected]

Please refer your friends for any IT openings as we have various positions.

Please do not send PDF Format Resume . Send the following details

1. Notice period

2. Current Salary

3. Expected Salary

4. Visa Status in Singapore

5. Current Location

-Showroom upkeeping and maintenance

-Attending to customers & their quote /queries

-Coordinating with production & sales department on job delivery

-Upkeep service standards and ensure total customer satisfaction

-Professionally & Effectively resolve any dispute or complaints

-Sourcing of special items under client request

-Liaise & Sourcing of suppliers and ensure timely stock delivery

-Good Understanding of inhouse products applications and designs

-Event planning & marketing support

-Inventory upkeeping

-Able to work as a Collaboratively as a Team & independently

-Good Communication Skills, well versed verbal & written English

-Maintain a professional image

- Data entry

- Ad hoc reports & reports reconciliation

-5 Days work week but must work on Saturday & Sunday (Off on weekday)

Details:

• Monday to Friday, office hours
• Changi Business Park
• Up to $4400 + AWS + VB
• Minimum 2 years of secretarial experience

Job Description:

• Support the main Exec Assistant to ensure smooth operation of the International Business Office (IBO) administrative functions.
• Assist in booking travel arrangements, including flights, accommodation and transportation.
• Support the application process for Visas for the IBO team. Liaison with travel agencies, embassies and other group companies to confirm the latest Visa requirements for travel designations.
• Support EA to manage IBO team’s calendars.
• Manage official communications, including calls and emails. Act of point of contact between internal and external stakeholders.
• Assist in planning and organizing both internal and external meetings and events. Ensure timely communication and preparation with all relevant parties.
• Assist in reconciling and verifying the IBO team’s travel and entertainment claims in accordance with the Company’s business expense policy.
• Organise and maintain records, files and documents relating to IBO administration
• Assist in drafting and reviewing memos, letters and other correspondences
• Ensure confidentiality and accuracy in handling sensitive information
• Taking detailed meeting minutes
• Administrative duties and any other duties assigned by the Executive Assistant.

Interested applicants, please submit your resume to:

Email: [email protected]

Jaslynn Koh Li Wei R1546523

Recruit Express Services Pte Ltd 13C6614

The face-to-face IT Support role will be responsible for providing on-site technical support to customer users, resolving software and hardware issues, and answering IT related questions. This role requires strong problem-solving skills, a customer-centric approach, and the ability to communicate technical information clearly to non-technical staff.

Key Responsibilities:

• Provide and maintain exceptional customer service, ensuring timely, efficient, and professional responses to all customer inquiries and issues.
• Install, upgrade, support, and troubleshoot Windows or Mac operating systems and applications, such as Microsoft Office or other authorized desktop software.
• Diagnose and repair hardware issues on computers or facilitate the warranty process as needed.
• Utilize technical expertise to support corporate-issued desktop, laptop, and mobile devices, as well as network, email, and other related services.
• Offer ideas and solutions to prevent recurring issues that impact client computing support and overall employee productivity.
• Collaborate closely with remote IT teams to ensure system functionality and adherence to processes.

Qualifications:

• Diploma in computer science, Information Systems, or a related field.
• Minimum of 3 years of experience in IT support, particularly in deskside support roles, troubleshooting various PC software and hardware issues.
• In-depth knowledge of PC hardware, operating systems (Windows, macOS), software applications, and a basic understanding of IT infrastructure (network services, VPN, etc.).
• Exceptional troubleshooting and problem-solving abilities.
• Strong communication skills, with the capacity to explain technical concepts to non-technical users.
• Microsoft, Mac, or other relevant certifications are a plus.

Sales Coordinator

$2,200-$2,700
5.5 days (After 3 mths probation alternate Sat)
830am-530pm; 830am-12pm
Jurong East

Responsibilities:

• Handling sales enquiries;
• Preparing quotations;
• Order processing;
• Coordinate with operations team;
• Support project team for project sales

Requirements:

• Experience in sales / administrative roles
• Basic computer / MS office literacy

WhatsApp: +65 9837 8400

Lim Jun Yao Reg No.: R1989028

The Supreme HR Advisory Pte Ltd EA No.: 14C7279

• Maintain cleanliness in assigned rooms.
• Locking all rooms at the end of the day
• Perform traffic duty at respective school gates as assigned
• Accompany contractors for maintenance or repair work of equipment and premise.
• Arrange desks and chairs for school events.
• Any other duties, include Saturday work, as and when required

Requirement:

• Have 6 months of prior experience in operations or jobrelated experience as mentioned above

Propel operational success with your expertise in technology support and a commitment to continuous improvement.

As a Technology Support III within the Corporate Technology - Corporate Data and Analytics Services (CDAS), you will be tasked with ensuring the operational stability, availability, and performance of our production application flows. Your responsibilities will include troubleshooting, maintaining, identifying, escalating, and resolving any interruptions in production services for all internally and externally developed systems, thereby guaranteeing a seamless user experience. Additionally, your role will be crucial in promoting a culture of continuous improvement within the team.

Job responsibilities

• Provides technical and functional support to all end users within CDAS

• Investigates the issues raised by researching for similar incidents, learning the data model and checking the data and service logs

• Leverages data analytics and reporting skills (Qliksense, Tableau, Alteryx, ServiceNow, etc) to identify issue trends and solutions to top-talkers

• Organizes meetings with the users to understand the issues they are facing when using our technology services

• Provides feedback and reports to technology teams and product owners on application requirements, helping to prioritize fixes and liaise with end-users for acceptance after researching and diagnosing bugs

• Provides end-to-end application or infrastructure service delivery to enable successful business operations of the firm

• Supports the day-to-day maintenance of the firm’s systems to ensure operational stability and availability

• Assists in the monitoring of production environments for anomalies, addresses issues, and drives evolution of utilization of standard observability tools

• Identifies issues for escalation and communication, and provides solutions to the business and technology stakeholders

• Analyzes complex situations and trends to anticipate and solve incident, problem, and change management in support of full stack technology systems, applications, or infrastructure

Required qualifications, capabilities, and skills

• Bachelor's Degree in Computer Science/Information Systems/Engineering or related disciplines

• Minimum 3 years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services

• Demonstrated knowledge of applications or infrastructure in a large-scale technology environment both on premises and public cloud i.e. AWS, Unix

• Proficient in observability and monitoring tools and techniques

• Strong communication skills (both written and verbal)

• Customer focused and service oriented, with a proactive customer approach and dedication to providing best of class service at all times

• Experience with ticketing systems, such as ServiceNow and Jira Service Desk

• Experience with database queries and MongoDB

• Awareness and exposure to change management methodologies and best practices

• Awareness and exposure to systems development practices and methodologies

Preferred qualifications, capabilities, and skills

• Experience with one or more general purpose programming languages and/or automation scripting

• Working understanding of public cloud

• Knowledge of banking products and interest in the finance world

To apply for this position, please use the following URL:

https://ars2.equest.com/?response_id=fd22f49c7272620e254dbcf8b1adf868

Global Vision Multimedia (GVM) is a regional most trusted end-to-end provider of multimedia delivery solutions for audiovisual, broadcast media, information technology and other related fields that utilize multimedia technologies.

Ranks 8th of 500 Top fast-growth companies in the Asia Pacific. (Source : Financial Times)

https://www.ft.com/high-growth-asia-pacific-ranking-2021

We are now looking to drive rapid expansion across Asia, and looking for a highly motivated candidate to join our talented and passionate team based in Singapore.

As a member of the GVM's Sales Team, you inspire leading MNCs, education and government agencies to work smarter with Multimedia technologies. You advocate the innovative power of our solutions to make organizations more productive, collaborative, and mobile.

We offer the right candidates with good career path growth in a good cohesive working environment.

Responsibilities

• Handle quotations, orders as well as correspondence and fulfil customer needs to ensure satisfaction
• Understand customer needs, keep client updated with new solutions, bring valuable solutions to client continuously
• Maintain good working relationship with customers to ensure high customer retention and significant potential growth
• Register leads generated in CRM promptly and accurately
• Ensure quotations, PO based on customer requirements and executed timely and accurately
• Ensure specifications, drawings and any related documentation are documented in proper manner
• Assist in the preparation of tender documents.
• Liaison with cross functional team to arrange shipment to customer/suppliers, track orders to ensure timely delivery of shipment
• Generate report as and when required
• Handle customer inquiries and complaints promptly, conduct troubleshooting
• Work closely with outdoor sales team and related functions to maximize sales and help meet organizations business goals
• Other functions as assigned by supervisor

Requirements

• Min Bachelor's Degree or equivalent
• Strong computer skill and knowledge with networking and network topology.
• Minimum 2-3 years’ experience as a Project or Sales Coordinator in the AV/IT industry or related field preferred
• Experience in similar role

Compensation:

• Monday to Friday from 9am to 6pm
• Group Medical Benefits
• AWS
• Variable bonus

Job Responsibilities

• Provide troubleshooting L1 & 2 support and response on application incidents.
• Log, escalate and follow through with issues, ensuring that issues are resolved.
• Review and improve our incident management process.
• Periodic reviews and submission of the capacity needs of the business.
• Support and/or drive disaster recovery response drills.
• Deploy new versions of the software.
• Generate reports on the operational workloads, review capacity needs of the business, support and/or drive disaster recovery response drills.

Requirements

• Diploma/Bachelor's Degree in Computer Science or other related discipline.
• At least 3 years of Technical/Application Support experience on various technology platforms.
• Responsible and proactive approach to resolving problems, and have a structured approach to problem-solving.
• Knowledge in scripting (Python/SQL/Bash) is a plus.

Main purpose of the role:

To be responsible for the patching and vulnerability management of all Infra environments across data centres

Key accountabilities and duties:

• To perform patching using the Tools (Bigfix, SCCM, Netbot) or any other tool customer may have with SOP based approach.

• To escalate on all major patching and vulnerability issues to L2/L3 teams where appropriate.

• Monitor systems to ensure all patching is completed successfully and track patch management metrics, producing reports on compliance & effectiveness.

• To participate in daily checks on Tools (Bigfix, SCCM, Netbot) and log any issues not already logged by monitoring and alerting.

• To raise appropriate changes in order for patch implementation and adhere to internal Change Control and ITIL standards.

• To ensure all communications on patch schedule, change planning & approval are done with Apps/Business Owners.

• Able to work Shifts that can be part of 24*7 operating model

• To carry out any other task associated with the role as reasonably requested.

Knowledge, skills and experience:

• Basic Knowledge of Patch Management, Vulnerability Management, Reporting.

• Some level of experience and understanding of IT Systems, Infrastructure (Linux/Unix/VMWare/Networks/Database/OCP, etc) & Security, Patch Management tools.

• Shift work Required including weekends and work as part of team.

• As a member of the extended Global IT patching team, working closely with peers to provide a cohesive and collaborative end-to-end patching function.

• Excellent customer focus and ability to build rapport.

• Highly motivated, driven by the achievement of agreed objectives. Ability to organize and execute team objectives and plans.

• Ability to work with more focus, discipline to ensure there are no human error.

• Provide assistance to residents and visitors and attends to their enquiries and feedback.
• Provide issue resolution to residents’ feedback and escalate issues when necessary.
• Answer phone calls and email correspondences from residents, authorized representatives, and contractors.
• Log all calls received promptly and accurately.
• Assist residents in facilities booking (e.g. function room and BBQ booking) and use of other leisure facilities (e.g. gym, steam room, swimming pool)
• Assist residents in various applications like house moving, vehicle registration, access card, access tags, etc.
• Prepare welcome package for new residents and brief them with house rules and by laws.
• Stationed in Office and/or Client premises
• Perform general administrative duties and other ad-hoc tasks as assigned
• Supports the day-to-day operations
• Proficient in relevant computer applications like MS Word, Excel and PowerPoint
• Able to work independently with a positive work attitude
• Meticulous

Job Description

Daily operational duties (internal):

• Respond to email and call queries from customers appropriately and in a timely manner.
• Work closely with all internal departments (sales team) & customers for order fulfilment & provisioning requirements in a timely manner.
• Actively monitor order-processing status until case is completed.
• Coordination for daily hardware delivery to customers.
• Attend to first line troubleshooting for customers for mobile services.
• Ensure prompt & timely update of data entry into internal CRM system.
• Check daily reports on customer’s mobility provisioning requirements.
• Develop and maintain positive relationships with customers to ensure positive customer experience.
• Undertake any other Ad-hoc duties as assigned by supervisor.

Daily operational duties (external to suppliers):

• Order submission & procurement of services from multiple vendors to fulfil customer’s orders
• To be the Point-of-Contact with suppliers on daily operational matters to ensure smooth processing and order fulfilment
• Check and ensure accuracy of cost invoiced by suppliers then reconcile & submit bill disputes to suppliers when required.

Job Requirements

• At least 2-3 years of experience in order fulfilment and sales support
• Strong follow-up and co-ordination skills
• Good interpersonal skills to work well with all levels
• Good communication skills both written and verbal
• Good team player with initiative
• Meticulous in numbers and analytical
• Proactive & self-motivated
• Able to work under stress

Location : Islandwide

Working Hours

· Mondays to Fridays: 6:30am to 12:30pm (no lunch break included)

· Service not required on Saturdays, Sundays and gazetted public holidays.

Scope of Services

Running of errands

1. Conveying messages to the parents and staff in the school.

Data entry

2. Recording late coming of students.

3. Recording loan of uniforms to students

Updating of daily staff absence data

4. Record the daily student report sick data in the log books

Receiving and registering documents

5. Receive and register documents in the front office.

Sorting and storing of files

6. Sort out and keep the daily files at the office counter.

7. Any ad hoc duties tasked by the school leaders

Qualification, Skill & Experience of the Contractor’s Personnel

· Preferably GCE 'O' Level Certificate or equivalent

· Should have at least 3 years of experience as a receptionist.

·Having prior general administration experience working in a school environment would be an advantage.

· Proficient in Microsoft applications, including Excel, Word and Powerpoint.

· Ability to use basic Internet sites i.e. Gmail, WhatsAppWeb, etc.

· English (Written & Spoken) and with one mother tongue language (e.g. Malay, Mandarin, Tamil)

· Able to communicate with students, aged 13 to 17 years old age group

Roles & Responsibilities:

• Organize and schedule sales meetings, both online and for overseas trips, as required.
• Provide assistance to the sales team in maintaining a network of contacts to support business growth.
• Manage invoicing processes for clients and the China sales channel.
• Ensure a high standard of customer service when communicating with clients via email, phone calls, or WeChat.
• Handle the renewal of existing client accounts within the China market.
• Support the sales team by managing documentation sent to and from China clients and sales partners.

Requirements:

• Must have a minimum of 2 years' full-time experience in a Sales Support role.
• Proficient in written and spoken Chinese for effective communication with clients and partners.
• Demonstrate initiative with strong follow-up skills to ensure tasks are completed promptly.
• Capable of working independently, with a self-motivated and flexible approach.
• Willingness to travel domestically when required, with the possibility of international travel in the future.
• Ability to work with multiple stakeholders daily to resolve issues, discuss client requirements, and find solutions.
• Possess excellent organizational skills with strong attention to detail.

L2 ROLE & RESPONSIBILITIES

a) Incident Logging and Ticket Handling: Log and process incidents, issues, and service requests

submitted by users through phone or email in an incident management tool, resolving them in a timely

and effective manner according to internal SLA. Maintain accurate records of issues and resolutions

to help improve future support processes.

b) Advanced Troubleshooting: Perform advanced troubleshooting for complex issues that L1 support

cannot resolve. This includes root cause analysis for recurring problems.

c) Server Maintenance: Perform and oversee regular maintenance and upgrades on server hardware and

software for on-prem and cloud servers respectively. Monitor server performance, identify issues, and

implement corrective actions to ensure optimal server operation. Implement configuration changes,

system upgrades, and feature enhancements. Support deployments and verify changes in production

environments.

d) Server Administration: Manage server and VM configurations, user accounts, and access

permissions. Implement security measures to protect servers from unauthorized access and data

breaches. Plan and execute backup and disaster recovery procedures to ensure data integrity and

availability.

e) Monitoring Systems: Use advanced monitoring tools to proactively identify and resolve potential

issues before they impact users

f) Vendor Coordination: Assist in upkeeping good relationships with IT vendors, including coordinating

with them for hardware and software procurement, timely delivery, service engagement, and

addressing any issues related to vendor performance.

g) IT Security Support: Respond to security issues such as flagged emails and phishing incidents,

conduct threat assessments, and propose resolution to IT Ops Lead and/or HOD IT. Prepare reports of

security incidents and incident reports (where necessary) for submission to management. Procure

and ensure firewalls and security support services for Client network across all sites. Provide support in

preparing cybersecurity training materials or in the execution of training sessions for staff.

h) Other Duties as Assigned: Include execution/monitoring of backup jobs, monthly system

maintenance, software patch management, and any other ad hoc tasks assigned by IT Ops Lead and/or

HOD IT.

L1 ROLE & RESPONSIBILITIES

a)

Incident Logging and Ticket Handling: Log and process incidents, issues, and service requests

submitted by users through phone or email in an incident management tool, resolving them in a timely

and effective manner according to internal SLA. Maintain accurate records of issues and resolutions

to help improve future support processes.

b) Basic Troubleshooting: Diagnose and resolve common IT issues such as password resets, software

installations, network connectivity and end-user computing (EUC) problems.

c) Escalation: Escalate complex issues to higher-level support teams (L2, management and/or

vendor(s)) when necessary.

d) Customer Service: Ensure a positive user experience for staff and guests by maintaining a

professional and helpful demeanor.

e) User Account Management: Create, modify, and delete user accounts across various systems,

ensuring proper access rights and procedures are followed. This includes setting permissions,

resetting passwords, and ensuring compliance with client policies. Provide new staff with their

account(s) on their first day, and ensure that all resigned staff have their accounts deleted / submitted

for deletion (eg. to AIC) on their last day when they return their laptops.

f) IT Inventory Management: Oversee and maintain an accurate inventory of IT assets, including

hardware and software. This involves tracking the location, quantity, and status of assets, as well as

monitoring software subscriptions and licenses to ensure compliance and avoid unnecessary costs

and/or lapses. Ensuring sufficient assets are available for replacement, recommend tech refresh for

equipment.

g) Device Management: Onboarding/Offboarding and assignment of User Devices (eg. mobile phones,

tablets, laptops, etc.) on CLIENT’s MDM and other platforms for device management. Conduct regular

checks and preventive maintenance on VMs, mobile phones and laptops to ensure serviceability;

coordinate with vendors to facilitate/effect repairs on devices as necessary.

h) Onboarding and Offboarding: Prepare/process IT assets such as laptops, desktops, and peripherals

as they are acquired/procured; and conduct early setup of assets for new staff members before they

are onboarded, with all necessary software and access permissions configured. Safekeep and manage

the return of IT assets from staff members who are offboarded, ensuring data is securely wiped and

assets are ready for reallocation.

i) IT Asset Issuance: Manage the issuance and tracking of IT assets such as laptops, desktops,

peripherals, licenses, and system accounts/access. Ensure proper documentation and inventory

management to maintain accurate records of asset allocation and returns.

j) Vendor Coordination: Assist in upkeeping good relationships with IT vendors, including coordinating

with them for hardware and software procurement, timely delivery, service engagement, and

addressing any issues related to vendor performance. Escorting IT vendors when they are required to

access the server rooms or client premises.

k) Other Duties as Assigned: Include execution/monitoring of backup jobs, monthly system

maintenance, software patch management, and any other ad hoc tasks assigned by IT Ops Lead and/or

HOD IT.

Job Summary:

Be part of a dynamic team in account management focusing on delivering excellence to ensure service quality satisfaction. The Customer Advocate is an expert in account management and customer support function, focusing on delivering excellence to ensure service quality satisfaction.

Job Description:

• Provide excellent customer support
• Effectively handle and manage customers’ feedbacks and complaints
• Responsible to upkeep the service level to ensure service excellence delivery to both internal and external customers and partners
• Responsible for front-office and back-office duties which includes customer enquiries, quotations, order processing and fulfilment
• Work closely with team members to ensure accurate and timely delivery of services
• Participate actively in the customer retention program and strategy
• Tracks and assist in collection of outstanding payments in relation to the income generated from your department
• Ad-hoc duties such as billing and filing
• Perform other duties or projects assigned
• Meticulous, organised and an effective team player

Job Requirement:

• Minimum Diploma level and above with 3-4 years of experience in service-related industry
• Meticulous, organised and an effective team player
• Good command of English, written and spoken, as well as proficiency in Mandarin (to liaise with Chinese- speaking clients)
• Immediate commencement