We are an organisation that focuses on customer acquisition and retention. Due to the complexity of our industry, you are expected to have great interpersonal skills to attract and retain valuable clients.

You are expected to be independent and WORK FROM HOME most of the time.

Your personal time organisation is of utmost importance.

You job scope includes:

- maintaining good records of existing and incoming clients

- making outbound calls to update existing clients and attract potential new prospects.

- maintain a good image and portray professional stance when required.

A pleasant personality is a huge plus.

Candidates without experience are expected to learn fast and adapt quickly.

This role offers an excellent opportunity for a highly organised, reliable and effective individual to take on the role of business support coordinator in our firm and to work with a team of professionals. You are expected to be proactive, forward-thinking and organized while assisting partners and teams with their work activities. You will be involved in many operational matters which will require you to maintain confidentiality and be good at multi-tasking.

Responsibilities

• ­­Provide administrative support to Business Units and relevant stakeholders.
• Organising internal and external meetings, appointments, events, and/or taking minutes of meetings, etc, within the portfolio of the Business Units. To be responsible for all necessary coordination, communication and exercise discretion of the time needed for such arrangements.
• Prepare monthly reports and consolidation of data for the relevant Business Units.
• Assist in the preparation/collation of email circulars, PowerPoint presentations, etc as and when needed.
• Management of projects which includes liaising and follow up with stakeholders on behalf of the partner he/she reports to.
• Organisation and coordinate projects, meetings and related trainings.
• To monitor and track training hours.
• Coordinating with vendors to assist stakeholders in travel arrangements.

Requirements

• Diploma/degree holder in any field
• Minimum 2-3 years of experience in business support role
• Microsoft Office and good knowledge of PowerPoint presentations or related presentation tools will be highly advantageous.
• Experience in handling travel arrangement will be an added advantage.
• Great team player who works well with all levels of colleagues.
• Excellent oral and written communication skills, with tact and diplomacy.
• Discretion and trustworthiness to handle confidential information.
• Flexible, adaptable, and highly independent.
• Meticulous with good organisational skills and the ability to multitask.
• High level of initiative and proactivity.
• Cheerful and friendly disposition.

Duration: 12-month agency contract

Salary: Up to S$3,750 per month + 1-month completion bonus upon successful completion of the contract

Location: Changi Airport (100% on-site)

Working Hours:

• Monday to Thursday: 8:30 AM to 6:00 PM
• Friday: 8:30 AM to 5:30 PM

Responsibilities:

• Handle treasury-related administrative tasks, including opening and maintaining bank accounts and internet banking, requesting fixed deposit rates from banks, and preparing slides or email updates for cash portfolio management.
• Prepare reconciliations for carpark collections and refunds.
• Verify audited sales against reports, and follow up with customers to obtain missing reports.
• Manage various administrative duties such as uploading invoices for customers, scheduling meetings, booking meeting rooms, and performing ad hoc tasks as needed.

Requirements:

• Minimum qualifications: O Levels, A Levels, or Diploma.
• Background in Accountancy, Business, or Finance is advantageous.
• Proficient in Microsoft Office, particularly Excel and PowerPoint.
• Strong attention to detail and accuracy.
• Able to thrive in a fast-paced environment.
• Excellent communication and interpersonal skills.

About the Client:

Our client is a MNC Company.

Responsibilities:

• Monitoring applications and infrastructure alerts.
• Recommending and implementing solutions to mitigate potential production issues.
• Taking ownership, responding to incident tickets, and closing open incident tickets by adhering to service level agreements.

Requirement:

• Experience in an application support role.
• Proficiency in Unix commands, Shell scripting, and SQL queries.
• Knowledge of Job scheduling, Kafka, and ActiveMQ is a plus.
• Exposure to the banking industry is advantageous.
• Dynamic individual with a thirst for learning.
• Strong team player with excellent interpersonal skills.
• Ownership-oriented with the ability to meet SLAs without compromising on work quality.

Interested candidates, who wish to apply for the above position, please send in your resume to [email protected]

We regret that only shortlisted candidates will be contacted.

PERSOLKELLY Singapore Pte Ltd • EA License No. 01C4394 • EA Registration No. R24125310 (PARAMATASEEMA NAVEEN RAJANNA)

This is in partnership with Employment and Employability Institute Pte Ltd (“e2i”). e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to e2i’s PDPA.

“By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its local and overseas subsidiaries and affiliates collecting, using and disclosing your personal data to prospective employers/companies based in any country for purposes of evaluating suitability for employment, conducting reference checks, administering employment related services and such other purposes stated in our privacy policy. Our full privacy policy is available at www.persolkelly.com.sg. If you wish to withdraw your consent, please drop us an emailto let us know. Please feel free to contact us if you have any queries

Job Description:

• Act as the first point of contact for all user support related queries regarding the core Applications (L1 and L2 support)

• Participate in the knowledge transfer of the BC team before handling the BAU for new Solutions

• In charge of the inventory of all the Applications used in the company as well as regular check of Active and Inactive Applications

• Responsible for taking internal and external calls from the users regarding Application related incidents or service requests

• Ensure proper documentation, notification, escalation, tracking, and follow up of all incidents/ service request

• Regularly provide statistical reports about support cases and incidents

• Dispatching all incoming tickets for the Service & Support team

• Responsible for assigning, resolving and escalating user request tickets

• Collaborate with other IT Teams on Projects

Job Description

• Industry Type: Ship
• Working Location: Boon Lay
• Working Hours: 5.5 days (Alternate Saturday)
• Duration: Permanent Role

Responsibilities

· Responsible for managing the incoming and outgoing orders

· Handle Import/Export permit declarations, custom clearance

· Maintain accurate records of shipping documents as per SOP standards

· Arrange and coordinate import/export shipments

· Coordinate sea/ air freight shipments and transport arrangement

· Liaise with air/sea freight forwarding, shipping lines, transporters to ensure timely delivery of shipment

· Process shipping operation and courier service

· Handling of all billing and invoices

· Ad-hoc duties as and when required

Requirements

· Diploma or equivalent

· With 1 – 3 years of relevant experience

· Proactive and positive working attitude

· Meticulous with good organizational skills

· Proficient in MS Office

· Good interpersonal skills and able to work independently with minimum supervision

• Construction Industry.
• Mon to Fri, 8.30am to 5.30pm , Sat: 8.30 to 5.30pm (alternate Saturdays; during probation only)
• Lower Delta
• Basic: $3000 to $3500 + performance bonus

Responsibilities:

The Sales Executive is responsible for providing essential sales support to the Sales Team.
This role involves ensuring smooth communication with customers, processing orders, managing sales data, and assisting in day-to-day operations.
The Sales Executive plays a crucial role in ensuring efficient workflow and high customer satisfaction.

• Act as point of contact for customers via email, WhatsApp, or phone for inquiries, quotation follow-ups, and addressing concerns.
• Handle phone inquiries professionally and ensure accurate information is provided.
• Process sales orders received from customers or sales representatives, ensuring all details are accurate.
• Enter sales orders into the company's system (Ezi Accounting) promptly and efficiently.
• Ensure completeness and accuracy of orders, including checking for any discrepancies.
• Provide administrative support to the Sales Team by liaising with subcontractors/suppliers to obtain quotations.
• Update and maintain customer databases with accurate contact details, sales history, and account status.
• Regularly update the part list to ensure that product listings are current and accurate.
• Address customer complaints or issues related to sales orders, deliveries, or product inquiries, escalating matters to relevant teams when necessary.
• Collaborate with internal and external stakeholders to resolve issues promptly and maintain customer satisfaction.
• Assist the Sales Manager with day-to-day operational tasks and ensure smooth workflow within the department.
• Support the team with preparation of quotations and related documents.
• Perform administrative duties, including filing, scanning, and other clerical tasks as needed.
• Handle any other ad-hoc tasks assigned by the Sales Manager.

Requirements:

• Strong attention to detail and ability to manage multiple tasks simultaneously.
• Familiarity with order processing software (e.g., Ezi Accounting) is a plus.
• Proficient in Microsoft Office (Word, Excel, Outlook).
• Ability to work in a fast-paced environment and under tight deadlines.
• Responds to customers’ expectation and issues effectively.
• For less experienced candidates, the client will consider you for a junior role.

For interested applicants, please click "QUICK APPLY" or send your resume to: [email protected]

We regret to inform that only shortlisted candidates would be notified.

By submitting your personal data and/or resume, you will be deemed to have agreed and consented to us collecting, using, retaining, and disclosing your personal information to prospective employers for their consideration.

Tan Yueh Hua, Karen | EA Reg No: R1658726

JTE Recruit Pte Ltd | EA Lic No: 14C7215

Job description

About Us:
HiCura is a Singapore medtech startup developing AI-based ultrasound guidance systems for image-based interventional procedures. Our software uSINE automatically identifies spinal landmarks during an ultrasound scan to guide the anaesthetists to locate the accurate needle insertion location and angle during spinal anaesthesia and lumbar punctures.

Position Overview:
We are seeking a dedicated and knowledgeable Clinical Support Specialist to join our team. This role will focus on providing technical and clinical support for our products, including clinical trial support, pre-sales product demonstrations, post-sales installation, training, on-site clinical support and customer service activities. The ideal candidate will have a strong background in clinical practices, excellent communication skills, and a passion for improving patient outcomes in healthcare.

Key Responsibilities:

• Clinical Support: Provide expert guidance and support to healthcare professionals in the use of our products to ensure safe and effective application in clinical settings.
• Sales Support: Provide technical and clinical support during sales process by demonstrating product features, capabilities and benefits. Support trade shows and conferences by performing product demonstration and promotion.
• Training & Education: Conduct training sessions and workshops for medical staff on device operation, best practices, and troubleshooting. Improve customer satisfaction through continuing education and engagement to collect user feedback for further product optimisation.
• Field Support: Serve as a clinical resource in the hospital, assisting with device placement, usage, and addressing any concerns that may arise during procedures. Ensure effective implementation and use of device within healthcare settings.
• Collaboration: Work closely with the sales and marketing teams to support the launch of new products, gather feedback, and identify opportunities for product improvements based on clinical insights.
• Customer Relationship Management: Build and maintain strong relationships with healthcare providers, addressing their needs and ensuring high levels of satisfaction with our products.
• Clinical Research: Participate in clinical studies and trials as needed to gather data on device performance, efficacy, and safety.
• Documentation & Reporting: Maintain accurate records of training sessions, customer interactions, and any technical issues, providing regular feedback to management and R&D teams.

Qualifications:

• Minimum Higher Nitec education in Nursing or related courses
• Preferably with 2 years of experience in clinical support in a hospital setting, particularly in anaesthesia.
• Proficiency in standard MS Office applications.
• Excellent communication, presentation, and interpersonal skills, with a customer satisfaction mindset.
• Ability to work independently and as part of a collaborative team.
• Proficient in using medical devices and technology; previous experience with similar devices is a plus.
• Willingness to travel as required to support clinical needs and training.

What We Offer:

• Opportunities for professional development and career advancement.
• A dynamic and supportive work environment focused on innovation and patient care.

Responsibilities:

• Monitoring applications and infrastructure alerts.
• Recommending and implementing solutions to mitigate potential production issues.
• Taking ownership, responding to incident tickets, and closing open incident tickets by adhering to service level agreements.

Skills/Requirements:

• Experience in an application support role.
• Proficiency in Unix commands, Shell scripting, and SQL queries.
• Knowledge of Job scheduling, Kafka, and ActiveMQ is a plus.
• Exposure to the banking industry is advantageous.
• Dynamic individual with a thirst for learning.
• Strong team player with excellent interpersonal skills.
• Ownership-oriented with the ability to meet SLAs without compromising on work quality

We regret to inform that only shortlisted candidates will be contacted.

PERSOLKELLY Singapore Pte Ltd • EA License No. 01C4394 • EA Registration No. R24125310 (PARAMATASEEMA NAVEEN RAJANNA)

This is in partnership with Employment and Employability Institute Pte Ltd (“e2i”). e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to e2i’s PDPA.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

**********************************

Our client, one of Asia-Pacific’s leading organizations is looking for:

IT Operations Support

Responsibilities:

• The Candidate will be responsible to ensure all the application systems remain in good working order.
• The Candidate is expected to take on support of new application systems when they become operational.
• The Candidate is expected to follow through every issue/problem to closure and complete the necessary documentation.
• The Candidate is expected to interface with the helpdesk agents, end-users and external vendors during application support and problem resolution.

Requirements:

• The Candidate shall possess at least a Degree in Information Technology (IT), Computer Science or equivalent qualification.
• The Candidate shall have at least five years of working experience and proficiency in the maintenance of web applications. This includes expertise in both system administration and operational support aspects.
• Proficient in providing Level 1 and Level 2 support for applications.
• Assist with system testing and verifications following infrastructure changes and system patches.
• Liaise and follow up with external vendors on Level 2/3 support for troubleshooting issues/incidents and software development for change requests.
• Ensure all reported incident tickets and service requests meet the agreed Service Level Agreements (SLAs).
• Generate reports for user access, application reviews, and other statistics purposes.
• Perform User management and KPI management tasks.

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Interested applicants can also email CV at [email protected] (for faster processing, please state the exact job/position title applied “IT Operations Support”)

Only shortlisted candidates will be notified.

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EA License Number: 10C3636
EA Personnel Name: Vimmi Baunthiyal
EA Personnel Registration Number: R1543982

About Javelin

Javelin Global Commodities is a leading global commodities marketing, trading, logistics services and investment firm with head offices in London and wider global offices in New York, Dallas, San Diego, St Louis, Switzerland, India, Australia, Singapore, Canada, Poland, Dubai and China. Javelin was founded in 2015 and now operates across 100 countries and six continents with respect to more than 20 different commodities across thermal coal, metallurgical coal, iron ore, steel scrap, metals, hydrocarbons, freight, softs, and renewables.

Established in 2015, Javelin employs over 190 people and is a unique place to grow your career. We take pride in our values, global reach, meritocratic culture and strong work ethic.  Our success over the years has been built on our guiding principles of customer service, creativity, transparency, integrity, and responsibility.

Whilst our footprint grows, we still foster a small-company atmosphere. We have a flat company structure and encourage collaboration across all seniority levels, teams and locations to generate the best ideas. Javelin has a dedicated strategy to support local and meaningful charities through volunteer days, donation matching, a ‘give as you earn’ scheme and other fundraising activities. We are committed to the wellbeing of our colleagues and organise various social evenings, sports clubs and lunchtime activities.  Our London office has on-site gym facilities and a golf/sports simulator. Discover more at http://www.javelincommodities.com/.

 The Role

The Shipping Business Analyst will report into the regional Technology lead, and will collaborate closely with a busy and dynamic Maritime trading desk .  The primary focus will be to provide technical support and expertise for the VESON IMOS software. We believe in hiring diverse candidates with a passion for working in a flexible and closely knit company. We are a small team with a wide range of expertise and will provide immersive on-the-job training in both software and the business.

Key Responsibilities Include:

• Collaborate with the business to support daily operations relating to long-term time charters and voyage charter operations.
• Address and resolve invoicing or cash discrepancy issues for the operations team, ensuring accuracy and a timely solution
• Act as a subject matter expert, providing technical assistance and ensuring the system aligns with business processes and controls.
• Identify opportunities for process improvement
• Assist with the configuration and customization to meet specific business requirements.
• Troubleshoot and resolve system-related issues, liaising with both internal stakeholders and external support teams when necessary.
• Provide training and guidance to end users.
• Stay updated on the latest developments in VESON IMOS and maritime shipping technology to ensure the organization leverages cutting-edge solutions.

Skills and Experience Required:

• Maritime operations related experience
• BSc Degree, relevant related degree or advanced diploma in an Economics, Finance, IT, Maritime, Business or Engineering related subject
• Solid understanding of database management and reporting tools
• Strong analytical and problem-solving skills with a detail-oriented mindset.
• Excellent communication skills to collaborate with diverse teams, including trading desks and technical teams.
• An understanding of maritime regulations and compliance would be an advantage.

• Private Health Insurance
• Discretionary Annual Bonus Scheme
• Income Protection
• Life Insurance

Job Highlights

• Location: Hybrid-Working; Work-from-Home/ Changi Naval Base/ Penjuru
• Job Type: Permanent
• Work Hours: 9am to 5pm
• Working Days: Monday to Friday
• Transport Allowance provided

L 7 - Basic troubleshooting, first-line support, and routine upkeep on behalf of STPL
• System Monitoring
Monitor software performance, service status and logs for errors
• User Support
Handle ticketing, password resets and basic troubleshooting
• Data Maintenance
Verify antivirus, firewall and patch statuses
• Security Checks
Support cybersecurity related activities
• Updates and Configuration
Apply minor updates, check compatibility and adjust basic settings
• Reporting and Documentation
Log incident, create performance reports and update users
• Escalation to L2/L3
Forward unresolved or complex issues to L2/L3

Responsibilities

• Provide technical support and troubleshooting for CCTV systems.
• Provide software application support to hardware systems.
• Assist customers with installation, configuration, and maintenance of CCTV equipment.
• Diagnose and resolve hardware and software issues remotely.
• Collaborate with the engineering team to escalate and resolve complex technical problems.
• Document and track customer interactions and solutions in the support ticket system.
• Educate customers on proper usage and best practices for the systems.
• Conduct routine system checks and updates to ensure optimal performance.
• Stay updated on the latest trends and technologies in the surveillance industry.

Qualifications

• Diploma or Degree in Engineering or IT field
• Experience in technical and software support or a related field, specifically with monitoring and surveillance systems.
• Strong problem-solving and analytical skills.
• Excellent communication and customer service skills.
• Ability to work independently and as part of a team.
• Detail-oriented with strong organizational skills.

Mandatory Skills

• Technical troubleshooting
• Software application troubleshooting
• Customer service
• Time management
• Communication
• Remote diagnostics

Plus to Have

• CCTV systems
• Monitoring and surveillance systems
• Networking

Working Arrangement

• Working Hours : On-site period – shifts of either 00:00 to 12:00 or 12:00 to 23:59.
• Working Days : 4 Days On, 4 Days Off Rotation (weekly).

Team Orientation

• Teams size of at least 5 members.
• Senior team member will provide training and guidance to junior team member.

Key Deliverables

• Designing and modifying software applications
• Implement systems and provide technical support

Responsibilities

• Talking to users to find out their requirements
• Create programs essential for business and conference operations
• Deal withprograms when they need to be repaired, changed, or added to another program already in place
• Writing software and operating manuals

Job Description:

Requirement:

Minimum 5 years of Production Support experience

Minimum Java development skills will be added advantage.

Key responsibilities

• Provide L2 support for banking applications and systems, including troubleshooting and resolving technical issues.
• Monitor system performance, detect anomalies, and ensure uptime and availability of services.
• Handle incident tickets, escalations, and ensure timely resolution of incidents in accordance with SLAs.
• Work closely with L1 support to ensure a seamless escalation process for complex issues.
• Collaborate with development teams to identify and resolve recurring issues or system bugs.
• Perform root cause analysis and provide recommendations for system improvements.
• Document technical issues, solutions, and best practices for future reference.

This position needs shift work, 8am to 8pm and 8pm to 8am.

About You

We’re looking for someone who loves to learn, share knowledge, and is a team player – someone who can bring a fresh perspective and one who is constantly seeking better practice for the overall quality of our work and our customer experience.

Key Areas of Responsibility

● Support of all Applications for ASIA

● Participate in Global Project and Future SAP lead for ASIA

● Develop and validate the application design.

● Gather feedback from business users and understand the requirements

● Define/Validate IT Application process and governance

● Work with other Regional/Global IT teams/Vendor

● Author complex stored procedures, SQL Jobs

● Assists in project planning and scheduling

● L1-L2 Support/trainer for end-users

● Vendor Coordination & Vendor-Contract Management

Qualifications/ Experience

● Diploma/relevant qualification in IT or Computer Science

● Exposure to end-user environments with different application technologies (ERP, CRM, BI…)

● 5+ years experience in ERP, BI space

● Team player with experience working with multi-cultural team and regional exposure

● Pro-active and independent

● Good knowledge of Business process and ERP architecture

● knowledge and exposure working with different modes of integrations ( ETL, ELT, ESB….)

● Very good Knowledge of Microsoft SQL, SSIS.

● An understanding of Financial Reporting and / or Financial Concepts

● An understanding of cash-to-order, procure-to-pay process

● Ability to prioritize assignments,

● Excellent communication skills, both written and verbal, with the ability to present complex ideas to technical and non-technical audiences.

● Excellent analytical and problem-solving skills with an understanding of existing and emerging technologies.

● Ability to prioritize workload and work well under pressure to meet deadlines and manage business expectations.

● Regional travel will be required

● Experience working in the manufacturing domain is a plus

● Willingness to learn new applications is a plus

Responsibilities :

• Provide support requirements at customer's site. This includes installation, repair, servicing, liaising and maintenance of solutions in accordance with the manufacturer's specification to ensure customer satisfaction and service operation are achieved
• Conduct installations based on customer's requirements and company specifications, from site inspections through to finalsign-off and acceptance
• Diagnose and perform repairs on equipment and solutions and ensure that relevant updates and patches are applied accordingly on-site or remote diagnostic procedures at customer's site
• Initiate escalation procedures and follow up on all open requests allocated sites to ensure customer satisfaction
• Manage and maintain daily operations of IT services on the installation, configuration and set-up of all new computerequipment
• Establish and maintain office network accessibillity and troubleshooting

Requirements:

• Degree/Diploma in Engineering/Computer Science/IT
• Minimum 2 years' experience in a technical service role
• Ability to analyze, diagnose and resolve account service issues
• Possess IT skills in MS Windows, desktop hardware and network environments
• Strong organizational and interpersonal skills and cutomer oriented
• Effective verbal and written communication skills
• Independent and result oriented

Role under Contract For Service (CFS). 6 months agency contract.

Work 10 - 15 days a month.

Working hours : Mon- Fri 9am - 6pm

Working location : North

**We regret that only shortlisted candidates will be notified. Personal data collected will be used for recruitment purposes**

Job Description

• Responsible for the installation and daily operations support for facility management of client platforms to meet agreed business needs & service levels.
• Perform troubleshooting for client platform related problems
• Respond promptly to incident, investigate & provide temporary &/or permanent resolution of incidents escalated.
• Provide timely status updates to relevant parties.
• Perform service request related to client platforms.
• Monitor the agreed service level, document & maintain the configuration of the systems; provide regular reporting to relevant parties.
• Involve in client platform implementation/upgrade project.

Skills Required

• Minimum 1 year relevant experience in providing desktop support
• Proficient in Microsoft Windows / Windows XP / Microsoft Office
• Experience in providing desktop support to senior management

To apply please click the Apply button or send us your updated profile to [email protected]

EA Licence No.:18S9405 / EA Reg. No.:R1330864

Percept Solutions is undergoing a growth phase and are on the lookout for talent. Applicants are encouraged to follow Percept Solutions on LinkedIn @ https://www.linkedin.com/company/percept-solutions/ to stay up to date on our upcoming roles and events.

Deskside/Desktop Support Engineer

We are looking for experienced junior and senior full-time deskside engineers to provide End User Computing or Deskside support to Multinational companies in Singapore.

Job Responsibilities & Requirement:

Primary

• Provide level 2 End User Computing support and well verse in Windows OS
• Good Hardware and software troubleshooting skills for PC.
• Break fix and IMAC support for end user deskside equipment
• Basic troubleshooting skills for IOS and android devices.
• Handles asset and peripherals inventory management.
• Meeting room and AV equipment knowledge.
• Provide smart hands support for networks and servers
• Familiar with Service Desk ticketing systems and process.
• VIP support
• Able to support off hours or require to perform ad hoc duties as and when needed

Job Requirement:

• Diploma/Bachelor’s degree in computer science / information technology or relevant field.
• Proven work experience as a desktop support engineer or support technician.
• At least 3 years of IT deskside support experiences for junior level.
• At least more than 6 years of IT deskside support experiences for senior level.
• A good team player.
• Excellent interpersonal skills.
• Customer centric and focus on service excellence.
• Excellent problem-solving and multitasking skills.
• Good verbal and written communication skills and ability to interact with other teams.
• Working location: West, Singapore

It would be appreciated if you can share with me your interest on the same.

Have a friend or family member who may be interested in taking the next step in their career? Help them out by referring them to Ennovatez.

You can email your resume to us at [email protected]

Context:

• Decommissioning of a trading platform for Bonds business activity to a main front office target platform.
• The senior developer will lead a future team of developers. The team will be fully allocated to this project and will be part of a multi-site project team.
• The position involves working to develop code under modern standards, including possible cloud-readiness.

Job Description:

• Provide functional and technical expertise on KONDOR+ and other in-house bank applications.
• Requests management (users and others IT teams)
• Operations management
• Application monitoring
• Incident Management
• Problem Management
• Contribute to continuous improvement initiatives.
• Must be able to mentor new/junior resources, impart knowledge and collaborate effectively within TSY and whole CMI.
• Self-motivated and starter with demonstrated ability to lead initiatives explore latest market standards and tools to gain time and cost efficiency.
• Flexibility to accept additional responsibilities and be able to multi-task.
• The Support analyst should have a pro-active mindset in security, incident preventive measures, productivity and global improvement of the quality of service.
• Must be flexible to participate in post business hours activities such as but not limited to overnight on-calls, weekend interventions, DRP, releases and other application activities that can be performed only outside the business duration/weekends.

Job Requirements:

• At least a Bachelor’s Degree in Computer Science, Information Technology, Programming & Systems Analysis, Science (Computer Studies), or related fields
• 5-7 years of experience in Production Support of financial systems
• Strong knowledge of KONDOR+ application for 3+ years or 3+ years of experience in IT Support for another Capital Markets applications
• ITIL certification/knowledge.
• Knowledge of major market regulatory body’s rules is an advantage
• Exposure to Capital Markets applications (E.g. Summit, Kondor+, Murex, Calypso…) is an advantage
• Should be able to do SLA & KPI management, Client communication & interaction
• Predictive analysis, consulting, escalation management
• Risk analysis and project execution
• Knowledge of Capital Market FO/BO environment is an advantage
• Strong knowledge of Configuration Management
• Strong knowledge in XML, SQL, PL/SQL, Shell Scripting, MQ Series, CFT, and Control-M.
• Knowledge of monitoring solutions like ITRS Geneos is an advantage
• Excellent communication and interpersonal skills
• Strong analytical or troubleshooting skills

Job Description

• Respond to customer inquiries via phone, email, and other communication channels.

• Prepare and process quotes, and other sales-related paperwork. (Airfreight /

Seafreight / Logistic / CBT).

• Preparing reports on a weekly/or monthly basis.

• Trouble Shooting (Damage Cargo, Billing Issues, etc.) (Airfreight / Seafreight /

Logistic / CBT).

• Coordinate with internal teams such as outdoor sales, operation, finance, and

customer service.

• Work alongside with outdoor sales with generating new business and maintaining

existing customer relationships.

Job Requirements

• Optimistic, Positive and Proactive.

• Effective communication and Interpersonal skills.

• Keen to make an effort and pursue areas of improvement.

• Able to cope and work under pressure or overtime if required.

• Able to perform independently or connect well in a team player environment.

• General knowledge on excel format if any.

• Relevant experience and knowledge in customer service/freight forwarding industry

Mon to Fri 8.30am - 6pm

Your responsibilities will include but not limited to;

• Collective responsibility with the rest of the global support team to ensure the Service Management ticket queues are effectively managed based on priority & commitment.
• Effective management of your personal ticket queue.
• Fundamental to advanced troubleshooting for day to day incidents or requests from Illumina End Users involving hardware, software or networking. Ensuring that all efforts are captured on to the ticketing system.
• Basic Mobility Support
• Project Support and Potential Leadership of Project Initiatives (Large Scale IT Objectives).
• Basic Asset Management processes adherence to support ongoing accuracy of Asset Inventory Database and Stock. Effective management of hardware and software distributed to employees.
• Knowledge Base Usage, Reference and Collective Improvement.
• Timely support of End User Issues or Requests.
• Assisting hiring manager on onboarding process and preparation of IT equipment of new employees (IT portion).
• Occasional Creation of various forms of documentation. (Processes, Policies, Training Material, Quick Reference Guides, Knowledge base articles).
• Understanding of various metrics reflecting the group’s performance.
• Management of Project assignments and relevant activities as necessary in order to remain on-schedule for critical objectives.
• Narrowing down issue and redirecting issues to SME as and when necessary.
• Report customer feedback and potential improvements.

The following core skills are highly desirable;

• At least 2 years’ experience in the IT industry and Customer Service Role
• At least 2+ years’ related experience with increasing responsibility in a Service and Support technical role for a midsize or larger organization (700+ user environment).
• Must possess excellent customer service skills and have the ability to interact professionally with a diverse group, executives, managers, subject matter experts and business users.
• Maintains a high degree of professionalism in actions, demeanor and dress.
• Requires a high level of expertise in both Windows and Apple operating systems, platform software and associated hardware. Understanding of networking principles and printing environments.
• Possess a strong technology background with the ability to execute a task or project to completion.
• Demonstrated ability to manage the full lifecycle of an End User computing environment from hire to refresh/retire.
• Organized and deadline driven with the ability to track multiple tasks simultaneously. Able to effectively set priorities and work well under deadlines with a strong attention to detail.
• Excellent teamwork skills and the ability to work unsupervised.
• Demonstrated performance and aptitude consistent with Illumina core values and culture.
• Handles confidential and sensitive matters with tact and diplomacy.
• Understanding of ITIL principles

Zagro is a Singapore public-limited company, strong in heritage and very experienced in providing Agrisolutions to farmers in agriculture and animal husbandry. It manufactures and distributes a wide range of nutrition and protection products for animal health and crop care.

In line with our aggressive growth, we are now looking for an energetic, driven and highly competent professional who is passionate and committed to join our growing talent pool and make a difference to the success and future of our Group.

Shipping & Operational Support Coordinator

Responsibilities:

• Handle import and export documentations.

• Coordinate shipping activities with forwarders, customers, and banks.

• Collaborate with colleagues at regional offices to ensure smooth logistics processes.

• Provide operational support to the reporting officer including managing schedules and assigned tasks.

• Undertake additional duties as required by the reporting officer.

Requirements:

• Diploma in Shipping, Logistics, Supply Chain Management or a related field preferred.

• 1–2 years of experience in shipping or logistics, with administrative experience being a plus.

• Knowledge of TradeNet and LC is an advantage.

Job Purpose

The IT Support Officer provides Level 1 and Level 2 technical support to ensure the smooth operation of the organisation’s IT systems and services. Key duties include troubleshooting Windows Servers, managing IT support tickets, maintaining IT infrastructure, overseeing IT asset management, and supporting IT and AV needs for events. The Officer will also assist with operations support and perform tasks assigned by the IT Head to ensure the effective delivery of IT services.

Principal Accountabilities

IT Support and Troubleshooting (Level 1 & Level 2)

1. Manage and resolve IT support tickets through the helpdesk system, ensuring timely issue resolution.
2. Provide Level 1 support for end-user devices and escalate complex issues to Level 2 support.
3. Troubleshoot Windows Server issues, including user access, Active Directory, file sharing, and group policies.
4. Diagnose and resolve network connectivity issues, VPN configurations, and firewall settings.
5. Support end-user devices, including desktops, laptops, printers, and mobile devices.

IT Asset Management and Issuance/Clearance

1. Maintain and update the IT asset inventory, including hardware, software licenses, renewals and warranties.
2. Manage IT asset issuance during employee onboarding, ensuring proper setup of devices and accounts.
3. Oversee IT asset clearance during offboarding, ensuring retrieval of devices and revocation of access.
4. Conduct regular IT asset audits to ensure accountability and compliance with security standards.
5. Ensure proper disposal of end-of-life equipment in accordance with security policies.

Maintenance and System Updates

1. Perform preventive maintenance on servers, desktops, laptops, and network devices.
2. Apply Windows Server patches, updates, and security fixes to maintain a secure IT environment.
3. Assist with system upgrades and hardware replacements.

IT and AV Support for Events

1. Provide IT and AV support for meetings, workshops, and conferences, both on-site and virtual.
2. Set up and operate AV equipment such as projectors, microphones, speakers, and video conferencing systems.
3. Manage virtual and hybrid meetings using platforms like Zoom, Microsoft Teams, and Google Meet.
4. Troubleshoot technical issues during events to minimise disruptions and ensure smooth operations.

Operations Support and Other Tasks

1. Provide operational IT support, including backup management, data restoration, and system monitoring.
2. Assist in documenting IT processes and maintaining accurate IT records.
3. Support IT procurement by assisting with vendor coordination and purchasing IT equipment.
4. Perform other tasks as assigned by the IT Head, such as assisting with IT projects, audits, or training sessions.

User Training and Documentation

1. Provide basic IT training to staff on systems, tools, and best practices.
2. Create and maintain user guides, FAQs, and knowledge-base articles to address common IT issues.
3. Promote cybersecurity awareness across the organisation to reduce IT risks.

Job Specification

Qualifications and Experience

1. Diploma or Bachelor's Degree in IT, Computer Science, or a related field.
2. Minimum 2 years of experience in IT support, including Windows Server troubleshooting and network support.
3. Experience in IT asset management and AV support is preferred.
4. Certifications such as ITIL, CompTIA A+, Microsoft certifications (e.g., MCSA, MCP) are advantageous.

Additional Skills and Knowledge

1. Strong troubleshooting skills for Windows Servers, Active Directory, and networking.
2. Proficiency in Google Workspace, Microsoft Office, and IT infrastructure management.
3. Familiarity with IT helpdesk ticketing systems.
4. Experience with AV systems and virtual meeting platforms.
5. Strong organisational and communication skills to support both technical and non-technical users.

Desired Behavior

1. Be customer-focused by providing timely, patient, and empathetic IT support to all users.
2. Proactive by identifying and resolving issues before they escalate, improving IT processes.
3. Take ownership of tasks and follow through on unresolved issues.
4. Be able to adjust to changing IT needs and stay calm under pressure.
5. Work effectively with team members and communicate clearly with users.
6. Uphold cybersecurity best practices and protect sensitive data.
7. Support the organisation’s goals with a service-oriented mindset.

Roles & Responsibilities:

• Candidate will be part of our Support team liaising with Product developers to support Client Products deployed at customer sites across the globe.

• Will work along with the Support Lead, take up support tickets assigned, probe the issue, and give possible resolution within the Turn Around Time.

• Candidates will be trained in client products to give end to end resolutions on usual technical issues raised.

• Candidates will be receiving, prioritizing, documenting and actively resolving issues that arises out of our products in any contact center production environment.

• Job profile involves travel to Customer Site across the globe on need basis to perform any support related activities on Client Products.

• Must perform technical troubleshooting on our products implemented at customer site by taking a remote session (or) by coordinating with onsite engineer.

• May have to extend regular work timings (if required) while working on Support tasks assigned.

• Will report to the Support Lead.

Required Professional & Interpersonal Qualities:

• Any Graduate / BE / BTech /MCA.

• Exceptional ability to build and manage relationships and expectations with stakeholders, supporting organizations, and peers.

• Excellent communication, management, negotiation, and organization skills with the ability to communicate at executive levels of the organization.

• Working according to target market time zone a must. Excellent verbal, written and effective communication skills.

• Demonstrated ability to achieve stretch goals in a highly innovative and fast paced environment.

• Effective time-management, organizational and prioritization skills.

• Strong sense of responsibility, accountability and passion about quality of work, desire to learn and take ownership.