Job Scope

• Proactively identify and pursue new business opportunities in the semiconductor market
• Build and maintain strong relationships with key decision-makers at target organisations
• Provide technical expertise and guidance to clients, understanding their unique needs and recommending tailored solutions
• Prepare and deliver compelling sales presentations and product demonstrations
• Collaborate cross-functionally with the wider sales, marketing and technical teams
• Achieve and exceed individual and team sales targets
• Stay up-to-date with industry trends, competitor activity and technological advancements

Requirements

• Minimum 2 years of sales experience in the semiconductor or a related semicon equipment
• Proven track record of successfully identifying, pursuing and closing new business opportunities
• Strong technical background and ability to understand complex semiconductor technologies and solutions
• Excellent communication, presentation and negotiation skills
• Proactive, results-driven and customer-centric approach
• Ability to work collaboratively in a team environment
• Bachelor's degree or Diploma in Engineering, Technology or a related field

Interested candidates who wish to apply for the advertised position, please click on the APPLY button below to send in your resume to [email protected].

EA License No: 13C6305
Reg. No.: R1981808

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Job Summary

We are seeking a Technical Delivery Manager (TDM) to oversee end-to-end technical delivery for system implementation projects, particularly for Detica KYC, and manage the integration of AML systems.

Mandatory Skill-set

• Degree in Computer Science, Information technology and related discipline;
• Has 10+ years of experience in technical delivery management (not just program-level management);
• Work experience in banking/financial industry with exposure in Detica KYC and AML system;
• Extensive experience in Unix Shell Scripting, SQL, Oracle, and Java;
• Experience in system and software design, including UI/UX design;
• Good exposure in Project Management, Application Management, Change Management, Problem Management;
• Strong ability to multitask, effectively handling large amounts of data and technical tasks;
• Highly driven, proactive, and an excellent team player;
• Great interpersonal skills with strong written and verbal communication skills;
• Strong problem-solving and analytical skills;
• Excellent leadership and organizational skills, with the ability to engage and motivate cross-functional teams.

Desired Skill-set

• Experience working with Hadoop ecosystem and technologies;
• Familiarity with NoSQL databases or Big Data technologies;
• Hands-on experience with tools such as Control-M, Git, Jenkins, and JIRA;
• Familiarity with SharePoint and Confluence for project management and documentation.

Responsibilities

• Lead the technical aspects of end-to-end system implementation projects for Detica KYC and integration with other AML systems, ensuring the alignment of project goals with business requirements;
• Liaise with various units across IT and Business to ensure effective communication and support throughout the project lifecycle;
• Lead pre-project planning activities, contributing to architecture and functional specifications, delivery plans, technical design, cost estimations, and resource planning;
• Communicate complex technical solutions to technology teams and business users in clear, simple terms that are easily understood by non-technical stakeholders;
• Coordinate technical implementation across application teams, ensuring smooth production cutover with minimal disruptions and adequate post-implementation support;
• Work closely with Architects, Security, and Development Leads to ensure solution design adheres to enterprise design principles, security protocols, and compliance standards.
• Plan, design, and develop technical deliverables to meet project requirements, ensuring completion within established timelines;
• Provide regular status updates on technical delivery, identify potential delays, escalate issues promptly, and propose resolutions or workarounds to mitigate project impacts.
• Create and maintain comprehensive technical documentation for solutions, ensuring accurate and timely delivery of all necessary documents;
• Collaborate with the production support team to conduct root cause analysis, review new/existing code, and perform unit testing to ensure the stability of implemented systems;
• Partner with Test Management teams to ensure completion of SIT, UAT, performance/load testing, and application security testing, all with quality results;
• Work with application teams and business users to prepare test cases and test data in preparation for UAT and Mock Run environments;
• Manage project change requests and deployment schedules to ensure alignment with project milestones;
• Facilitate technical and testing support before and after production deployment, ensuring smooth transitions and minimal issues;
• Manage relationships with external vendors to ensure timely delivery of project milestones and adherence to quality standards.

Should you be interested in this career opportunity, please send in your updated resume to [email protected] at the earliest.

When you apply, you voluntarily consent to the disclosure, collection and use of your personal data for employment/recruitment and related purposes in accordance with the SCIENTE Group Privacy Policy, a copy of which is published at SCIENTE’s website (https://www.sciente.com/privacy-policy).

Confidentiality is assured, and only shortlisted candidates will be notified for interviews.

EA Licence No. 07C5639

Responsibilities:

1. DEX Aggregator Development:
   Design and develop the core architecture of the Swap aggregator, focusing on optimization of aggregation and split-order algorithms.
   Research and implement cross-chain and on-chain DEX trading path optimization algorithms to ensure efficient and low-cost transactions.
2. On-Chain and Cross-Chain Integration:
   Integrate with major blockchain ecosystems (e.g., Ethereum, BSC, Solana, Polygon) to enable on-chain data parsing and interaction.
   Design and implement cross-chain asset transfer logic, optimizing transaction performance and security.
3. High-Performance Backend Architecture:
   Build highly concurrent, scalable, and reliable backend services to handle high transaction volumes.
   Optimize system performance, including latency, throughput, and resource utilization.
4. Team Leadership and Management:
   Lead and mentor the backend development team, setting goals and establishing development standards.
   Manage project timelines, collaborating with frontend and product teams to ensure efficient project delivery.
5. Industry Research and Innovation:
   Stay updated on Web3, Swap aggregator, and blockchain technology trends, delivering innovative solutions.
   Explore emerging on-chain technologies to provide competitive advantages for the company’s products.

Requirements:

1. Technical Expertise:
   Proficiency in Golang with extensive backend development experience.
   Deep understanding of Swap aggregator architecture and split-order algorithms, familiar with technical solutions like those used by 1inch and Uniswap.
   Expertise in on-chain data parsing and DEX algorithms, including AMM (Automated Market Maker) and order book models.
2. Blockchain Experience:
   Familiarity with major blockchain ecosystems (e.g., Ethereum, BSC, Polygon) and their underlying mechanisms.
   Experience in smart contract development or interaction, with the ability to analyze on-chain data and trading logic.
3. Architectural Skills:
   Proven experience designing high-concurrency, high-availability systems with a focus on performance optimization and complex system decomposition.
   Strong understanding of distributed systems, caching strategies, and messaging queues.
4. Industry Background:
   Experience in Web3, blockchain, or fintech industries, with a solid grasp of DEX and Swap aggregator business logic.
   Practical knowledge of cryptocurrency market mechanisms, transaction costs, and gas optimization.
5. Leadership and Collaboration:
   Demonstrated team management experience, capable of leading technical teams to deliver complex projects efficiently.
   Excellent communication skills for collaboration with product, frontend, and other cross-functional teams.

Preferred Qualifications:

• Proficiency in Rust or Solidity for blockchain development.
• Work experience with benchmark companies (e.g., OKX, 1inch, Jupiter, Unizen, Uniswap, 0x).
• Proven achievements in Swap aggregator algorithm optimization or cross-chain technologies.
• Proficient in chinese in order to alias Mandarin speaking colleagues and customers.

Responsibilities

• Lead, mentor, and inspire a team of software engineers, developers, and other technical professionals.

• Oversee the architecture, design, and development of technical solutions, ensuring alignment with industry best practices.

• Provide hands-on coding and debugging when necessary, serving as the technical point of escalation

• Oversee the entire project lifecycle from initiation to deployment, ensuring timely and successful delivery of projects.

• Develop detailed project plans, including timelines, milestones, and resource allocation.

• Monitor project progress, identify risks, and implement mitigation strategies.

• Present technical solutions and project progress to clients and stakeholders in a clear and concise manner.

• Build and maintain strong relationships with key stakeholders to foster trust and collaboration.

• Coordinate customers for migrating from old solution to new solution

• Encourage a collaborative and inclusive work environment that promotes knowledge sharing and teamwork.

Skills/Requirement

• Required Skills:

• Experience in various SQL and NoSQL databases (Oracle, MongoDB, Cassandra, PostgreSQL, MySQL)

• Experience with cloud platforms (e.g., AWS, Azure, GCP) and DevOps practices.

• Excellent problem-solving skills and the ability to handle high-pressure situations.

• Ability to manage multiple projects simultaneously while maintaining attention to detail.

• Strong knowledge of software development languages and frameworks (e.g., Java, Python, .NET, etc.).

Preferred Education:

• Bachelor’s degree/Master’s degree in Information Technology, Computer Science or equivalent work experience, or combination

Experience:

• Atleast 6 years

Interested applicants may submit your detailed resume to [email protected] .

We regret to inform that only shortlisted candidates will be contacted.

Resposibilities

• Assist project delivery/development manager for planning, developing, tracking, implementing Oracle Siebel CRM and Microsoft Dynamics CRM application

• Will be involved in assisting in project tracking and controlling of application development phases and activities in compliance to IT Application policies, standards and procedures

• Lead team in functional requirements gathering, application technical design/implementation, interface development, security review and support

• Assist in managing business users, vendor and interface application team to ensure successful delivery of projects

• Collaborate with cross-functional interface teams

• Prepare, review and ensure application features & functionalities adhere to business requirement and quality, including reliability, security and performance

• Prepare and maintain documentation which will include but is not limited to SOPs and System Architecture Guides and Diagrams adhering to organizational templates, policies, and standards

• Work with Test managing to formulate comprehensive system test strategy, test plan & test cases to align with project scope, quality requirements and targets.

• Manage release Change Management. Ensure changes are completed according to the project and/or release schedule.

• Assist to formulate implementation and deployment plan for system cutover.

Qualifications

· Good interpersonal and communication skills, both verbal and written.

· Solid experience in functional requirement management and end to end requirement analysis.

· Solid experience in business process modeling and functional design.

· Solid experience in object oriented design techniques, UML and object modeling

· Experience with Scrum or similar agile development.

· Experience with Oracle Siebel CRM 7.8 and Microsoft Dynamics Customization and Configuration

· Experience in designing and implementing integration with .Net C#, MQ and Batch file

· Experience with a variety of source control and development tools

· Excellent analytical skills (critical thinking, problem solving, and decision-making skills) with a history of driving the development of large software components.

· A passion for learning and the willingness to solve problems.

A Bachelor in Computer Science, Computer Engineering, Information Systems or any related field with strong education in web technologies.

Tanglin Mission

Tanglin Trust School Singapore has a long tradition of providing British-based learning with an international perspective. At Tanglin we strive to make every individual feel valued, happy and successful. Responsibility, enthusiasm and participation are actively encouraged and integrity is prized. Working together in a safe, caring yet stimulating environment, we set high expectations whilst offering strong support, resulting in a community of lifelong learners who can contribute with confidence to our world.

Our Vision

We aspire to be the best school in the world with a dynamic learning community which nurtures and inspires every individual to be the best they can be. Our core values of Respect, Responsibility and Purpose are at the heart of everything we do across the school.

The Role

The appointee is engaged:

• to support Head of Art & Design and primary teachers in aspects of art curriculum aesthetics, helping them to attain educational excellence.
• to demonstrate a positive attitude at all times towards the teaching process.
• to communicate, liaise and develop sound relationships with students, parents and colleagues both Teaching and Non-Teaching.
• to lead the Teaching & Learning Assistants in the year group aesthetics.

The role reports to Head of Art & Design (Junior School).

This is a temporary role for 6 months.

Key Responsibilities

1. Leading Responsibility

• To lead and coordinate the Teaching & Learning Assistants (TLAs)and work with the Heads of Year in the year group aesthetics;
• To provide CPD for TLAs in quality aesthetics;
• To provide and maintain aesthetic and technical support across the Junior school;
• To assist with the installation and aesthetics for Junior musical performances;
• To assist in the aesthetic set-up for Junior school special days, festivals and celebrations;
• To assist in the aesthetic set up of internal areas (e.g. Admin Offices) and high profile external displays in the Junior School;
• To attend meetings in liaison with Head of Art in planning aesthetic elements of Junior school environment;
• Research and purchase of materials for aesthetic elements of school display;
• To establish and maintain strong relationships with suppliers and outside agencies;
• To assist the Head of Department in the ordering, purchase, delivery and storage of materials; and
• To work closely with Head of Department to monitor local and overseas orders.

2. General Classroom Organisation

• If necessary, organise and provide resources and materials as necessary for art lessons;
• Ensure the correct supplies of art resources are ordered.
• To monitor and maintain the safe and efficient use of the premises, specialist equipment, tools and materials.

3. Administration and Co-Ordination

• To help to develop and organise the administrative procedures of the department.

4. Communications

• Communicate clearly with students and develop a working rapport;
• Communicate confidently with teachers and their assistants;
• Be the first point of contact for telephone calls and queries from other areas of the school, informing the teaching staff as required;
• Contribute to departmental team meetings if appropriate; and

5. Information Technology

• Have an up-to-date knowledge of software that can be used to display art and photos
• Use the existing ICT programs & software available to enhance displays, exhibitions or administration

6. Specialist Knowledge

According to the qualifications, experience and interestof the individual post holder, be able to contribute to some of the following specialist activities:

• Photography
• Photography artwork, display, art projects for the purpose of design work
• Staff and pupil photographs for Junior School for the purpose of display

7. GENERAL

• Work in other areas of the School on other job related tasks as circumstances require
• Maintain a standard of personal image in keeping with the requirements of the school
• Be responsible for reporting any concerns about a child to the Designated Safeguarding Lead.

Personal Attributes

• Be able to engage, enthuse and inspire others.
• Have high levels of personal integrity.
• Proven ability to use initiative, assume responsibility for tasks and projects and to resolve problems.
• Enjoy personal challenges and can give support to others.
• Be able to manage your own wellbeing and support others with theirs.
• Believe positivity is as important as performance in the workplace and amongst the community.
• Enjoy connecting with all members of our community.

Tanglin Trust School believes that each employee makes a valuable and significant contribution to our success and that contributions should not be limited to the assigned responsibilities below. This job description is designed to outline primary responsibilities but not limit the employee, nor Tanglin Trust School, to only the duties identified. It is the expectation of the School that each employee will offer his/her services wherever and whenever necessary to ensure the success of our organisation.

The school is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. The successful candidate will be required to provide an Enhanced DBS disclosure certificate, or equivalent.

Benefits Summary:

• Up to $3500
• 5 days
• Working Location: Penjuru
• Company transport provided at Jurong East MRT Station

Responsibilities:

• Providing administrative support and coordination for vessel inspections
• Attending to vessels docking, repairs of the marine high speed engine and class surveys when required
• To identify and source for technical and operational supplies required for the vessel’s need
• Handle daily operation of the port limit bunker barges
• Other ad-hoc duties

Interested candidates, please sub

• Any ad-hoc duties as required

Interested candidates, please submit your updated resume in MS format by using the Apply Now Button.

Alternatively, you may also email your resume to us at [email protected].

Follow us on Facebook for more info:
https://www.facebook.com/EC-Recruitment-Pte-Ltd-113771667194961/

Our dedicated and approachable E&C consultants will get back to you soon for a confidential discussion.

By submitting your application or resume to us, you will be deemed to have agreed and consented us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

**We regret to inform that only shortlisted candidates would be notified. **

Han ZHe CHUNG
Registration No: R22107943
EA License No: 20C0278

Location: Tanjong Pagar
Employment Type: Full-time

Salary: Up to S$3,500

Job Overview:

• Provide technical support for internal staff and occasionally for clients. Responsible for troubleshooting, managing IT equipment, and handling onboarding processes. Ensure smooth IT operations within the agency and at client sites as needed.

Key Responsibilities:

• Troubleshoot and resolve hardware, software, and network issues.
• Set up accounts and IT equipment for new hires (onboarding).
• Install, configure, and maintain desktops, laptops, and mobile devices.
• Manage IT inventory and coordinate repairs with vendors.
• Provide on-site support for clients as needed.
• Ensure software updates, system patches, and security protocols are implemented.
• Document support requests and maintain user guides.

Requirements:

• Diploma/Degree in IT or related field.
• 2+ years of experience in desktop support or IT helpdesk.
• Proficient in Windows/macOS environments, Active Directory, and Office 365.
• Strong communication and problem-solving skills.
• Willingness to travel for on-site support when required.

Duration: 12-month agency contract

Salary: Up to S$3,750 per month + 1-month completion bonus upon successful completion of the contract

Location: Changi Airport (100% on-site)

Working Hours:

• Monday to Thursday: 8:30 AM to 6:00 PM
• Friday: 8:30 AM to 5:30 PM

Responsibilities:

• Handle treasury-related administrative tasks, including opening and maintaining bank accounts and internet banking, requesting fixed deposit rates from banks, and preparing slides or email updates for cash portfolio management.
• Prepare reconciliations for carpark collections and refunds.
• Verify audited sales against reports, and follow up with customers to obtain missing reports.
• Manage various administrative duties such as uploading invoices for customers, scheduling meetings, booking meeting rooms, and performing ad hoc tasks as needed.

Requirements:

• Minimum qualifications: O Levels, A Levels, or Diploma.
• Background in Accountancy, Business, or Finance is advantageous.
• Proficient in Microsoft Office, particularly Excel and PowerPoint.
• Strong attention to detail and accuracy.
• Able to thrive in a fast-paced environment.
• Excellent communication and interpersonal skills.

► Semiconductor and Electronics industry.

► Work Location: Ang Mo Kio

► Working hours: 8.30am to 5.30pm, Monday to Fridays

► AWS + VB

Our Client is a well-established company in Singapore to serve the semiconductor and electronics industries both local and globally.

Responsibilities:

· Deliver excellent customer support to corporate clients, managing their orders and requests end-to-end.

· Respond promptly to customer inquiries, including quotations, service support, and documentation requests.

· Prepare and submit accurate quotations in a timely manner.

· Provide required documents through customers' respective management systems.

· Proactively update customers on order status and shipment schedules.

· Maintain accurate records of spare parts price lists for customers.

· Coordinate with customers, forwarders, and internal teams to ensure timely execution of orders and shipments.

· Assist customers with customs queries by preparing and submitting the necessary documentation.

· Collaborate with internal teams to resolve customer issues and implement solutions.

Requirements:

· Degree or Diploma with a minimum of 3 years of relevant experience.

· Strong command of spoken and written English.

· Customer-focused, detail-oriented, and hardworking with strong organizational and analytical skills.

HOW TO APPLY:

Interested applicants, please click on “Apply Now” or email to submit your resume.

We regret to inform that only shortlisted candidates will be notified.

Stafflink Services Pte Ltd

EA Licence No.: 04C4294

EA Personnel: Chew Hong Huang

EA Personnel Reg. No.: R24124128

Sales Support Role entails the co-ordination of front to end sales operations. It will involve logistical administration as well as co-ordination for transport and deliveries.

We are looking for persons with

1. Good interpersonal skills

2. Good communication skills

3. Excellent organisational skills

4. Sales skills

5. Project management skills

Ability to be flexible with a good attitude to learn and grow with the firm. We are looking to train suitable candidates to be part of the core team.

Responsibilities:

• Address customer inquiries and confirm sales orders
• Prepare quotations, delivery orders, packing lists, and other related documents
• Coordinate and update customers on order status and delivery timelines
• Perform other tasks as assigned
  

Requirements:

• With 1 years of Customer Support or Sales Support experience.
• Exceptional customer service and presentation skills.
• Positive, dynamic and results-oriented

Interested candidates who wish to apply for the advertised position, please click on the APPLY button below to send in your resume or send to [email protected]

EA License No: 13C6305

Reg. No.: R23117856

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

This is a Part Time Position. Assist customer service / inside sales with customer order follow up in various customers portals. candidate will be respinsible for validating pricing and delivery. We are a warehouse / distributor for a custom label manufacturer in the USA.

Key Responsibilities:

1. Provide desktop troubleshooting support (L1) to end-users for hardware, software, and network related issues.
2. Conduct asset verification and maintain accurate records of hardware and software
3. Assist IT Team in maintaining documentation and troubleshooting guides
4. Perform approved change requests for software installation and hardware configuration changes
5. Deployment and recovery of IT assets for onboarding and off-boarding of staff

Qualifications & Experience:

• At least Higher Nitec, Diploma Certification in Computer/Electronic Engineering of equivalent discipline.
• Computer literacy in Microsoft Office 365.
• Self-starter with an independent, resourceful and "can-do" attitude.

Others:

• Any ad-hoc duties as required by supervisor/Reporting Officer

The above eligibility criteria are not exhaustive. A*STAR may include additional selection criteria based on its prevailing recruitment policies. These policies may be amended from time to time without notice. We regret that only shortlisted candidates will be notified.

Responsibilities:

• Field service activities associated with troubleshooting, diagnostic and repairing highly complex equipment at customer wafer fab facility.
• Resolve installation and upgrading problems.
• Coordinate equipment schedule to minimize system downtime.
• Conduct customer orientation and technical training on all aspects of equipment maintenance support for user application.
• Prepare field service reports on customer support activity and provides documentation to other supporting functions on re-occurring problems

Requirements:

• Bachelor/Master Degree in Mechanical/ Electrical/ Electronic/ Computing Engineering
• Good interpersonal/communication skills in understanding customer needs.
• Shows initiative and can work independently
• 1-2 years of relevant work experience on semiconductor capital equipment will be an advantage
• Candidates without work experience can be considered for entry position

Epergne Solutions is looking for Java Application Support Engineer

Skills Required

• Knowledge on UNIX servers and applications build on JAVA/J2EE in Unix environment.
• Knowledge on WINDOWS servers and applications management WINDOS environment.
• Understanding of Relational Database Systems like Sybase, ORACLE and MSSQL.
• Knowledge on messaging systems such as WebSphere MQ
• Good understanding of DevOps, with experience on at least one of the configuration management tools ,like ansible, Pupet
• Very good understanding of application system design, development, testing, deployment and maintenance.
• Management of requests coming from support + MOE ( Development) , infrastructure Teams
• Coordinatingwith different Teams ( Mainly Support Teams + Infrastructure Teams ) with primary objective of Keeping Application up and running.

Be part of the IT Application team to maintain existing IT Systems and Bank’s Core Application by providing immediate attention to the daily issues received by IT Service Desk.

Responsibilities

• Provide 1st level support for Core Banking System (Avaloq)
• Problem and incident analysis and management
• Perform daily and monthly IT operational tasks, ensure health running of applications, Application server support, administration & monitoring, User application account/ access administration, IT application deployment
• Proper documentation of work

Requirements

• Computer Science related Diploma or Degree.
• Preferably with 3 years' relevant experience in banking sectors
• Team player, Good communication skills and able to work in fast paced environment.

Key Skills

• Experience in Avaloq application
• Competent in SQL, especially Oracle PL/SQL
• Experience in Oracle Database
• Knowledge or experience in BMC Software Control-M, DOS/ Windows Batch scripting, Unix scripting in Java programming is an advantage.

Please contact us or apply in-confidence your update MS Word Resume to : [email protected]

Kelvin (Reg. No. R1872625)

STAR CAREER CONSULTING PTE LTD (EA License: 20C0353)

About the Client:

Our client is a MNC Company.

Responsibilities:

• Monitoring applications and infrastructure alerts.
• Recommending and implementing solutions to mitigate potential production issues.
• Taking ownership, responding to incident tickets, and closing open incident tickets by adhering to service level agreements.

Requirement:

• Experience in an application support role.
• Proficiency in Unix commands, Shell scripting, and SQL queries.
• Knowledge of Job scheduling, Kafka, and ActiveMQ is a plus.
• Exposure to the banking industry is advantageous.
• Dynamic individual with a thirst for learning.
• Strong team player with excellent interpersonal skills.
• Ownership-oriented with the ability to meet SLAs without compromising on work quality.

Interested candidates, who wish to apply for the above position, please send in your resume to [email protected]

We regret that only shortlisted candidates will be contacted.

PERSOLKELLY Singapore Pte Ltd • EA License No. 01C4394 • EA Registration No. R24125310 (PARAMATASEEMA NAVEEN RAJANNA)

This is in partnership with Employment and Employability Institute Pte Ltd (“e2i”). e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to e2i’s PDPA.

“By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its local and overseas subsidiaries and affiliates collecting, using and disclosing your personal data to prospective employers/companies based in any country for purposes of evaluating suitability for employment, conducting reference checks, administering employment related services and such other purposes stated in our privacy policy. Our full privacy policy is available at www.persolkelly.com.sg. If you wish to withdraw your consent, please drop us an emailto let us know. Please feel free to contact us if you have any queries

DESCRIPTION

- Sizing, calculation, design layour, quantities and estimation based on drawings

- Provide technical support to sales team

- Prepare quote and technical proposal

- Attend meetings with consultants, engineers and clients

- On site troubleshooting/servicing work, resolving technical issues including system testing and commissioning

- Any adhoc tasks assigned by the management from time to time

REQUIREMENTS

- Knowledge in electrical and electronics

- Competent in AutoCAD

- Knowledge of BIM

Job Title: Level 1 Support Technician

Purpose of the Role

The Level 1 Support Team provides critical front-line support across all aspects of infrastructure. Working as part of a global team, they are responsible for:

• Pro-active monitoring of infrastructure.
• Performing initial triage of alerts and inbound support requests.
• Creating and assigning support cases to the Level 2 operational support teams.

This is a client-facing role with a high level of interaction, requiring the delivery of high-quality service and support. In addition to day-to-day activities, there are opportunities to be involved in internal projects and initiatives. The ideal candidate will have a demonstrated interest in Technology and Finance.

Responsibilities and Duties (include but are not limited to):

• Monitoring & Alerts:Monitor various alert systems and the Service Operation’s email, and respond to the Service Operation hotline.
  
• Issue Recording:Record all issues within the internal CRM system.
  
• Problem Determination:Provide first-level problem determination/triage on all issues (network/systems/application).
  
• Client Interaction:Acknowledge and resolve clients’ inquiries and issues within the prescribed Operational Level Agreement (OLA).
  
• Collaboration & Escalation:Engage the relevant Subject Matter Experts and other Service Operation personnel to ensure issues are resolved within the agreed SLA escalation matrix.
  
• Communication:Interface with clients, vendors, market participants, and financial exchanges.
  Manage formal communications to clients.
  
• Performance Reporting:Generate statistics on issues raised, resolved, time to resolution, and other Key Performance Indicators (KPIs).
  
• Team Engagement:Foster open communication between team members and managers, promoting ideas for improving service delivery.
  
• 24x7 Support Coverage:Work as part of a global team that provides 24x7 Level 1 Support coverage on a rotation basis.
  

Education, Skills, and Background (Including Education and Experience Requirements):

• 2+ years of experience in a similar customer-facing role.
• Degree or diploma in Computer Science, Computer Engineering, or a related discipline.
• Experience in a financial industry support role preferred.
• Excellent verbal and written English-language communication skills to manage customer relationships effectively.
• Strong process discipline with a working knowledge of Salesforce or other CRM systems.
• Working knowledge of Linux & Windows systems, network configuration, and general troubleshooting.
• Ability to work constructively as part of a team, sharing ideas and resources.

Desirable Skills:

• ITIL certification.
• Understanding of Financial Markets (Equity, Futures, Options).

Working Arrangements

This is a hybrid position. The role holder will participate in a shift rotation, working 5 days a week, covering the hours of 07:30 – 16:30 from Monday to Sunday (including at least one weekend day per week).

Interested candidates may apply through the application system. We regret to inform only Shortlisted candidates will be notified.

EA License No. 01C4394 • RCB No. 200007268E •Derrick Tiew Yong Han EA Registration No. R1877971

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

· Diploma or Degree in Computer Science, Information Technology, OR/AND Certification in CCNA

· Minimum of one year of relevant experience

· Proficient in enterprise networking, including WAN, LAN, and VPN optimization implementation and support

· Skilled in administering Microsoft Server 2012 and later, Microsoft 365, and Google Suite products/services

· Familiar with internet architecture designs such as TCP/IP, DNS, DHCP, Proxy and Firewall

· Familiar with devices like Alcatel PABX, FortiGate Devices, Cisco and Unifi Wireless AP Controller

· Strong knowledge of CyberRisk and CyberSecurity; familiarity with PDPA is highly preferred

· Experience with Veeam, VMware, and UNIX/Linux is an added advantage

· Experience in API/Web Programming and Database Administration is an added advantage

• Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician
• Good understanding of computer system mobile devices, mobile applications and other tech products
• Installation, configuration, and troubleshooting
• Knowledge in network system security
• Liaise with vendors on new IT purchase and implementation
• Excellent problem-solving and communication skills
• Any other ad hoc tasks assigned by supervisor

About Company:
Our client was established in the year 1995 and they are specialized in automation systems and equipment. The company line of business includes manufacturing metal cutting machine tools.

Job Description:
- Responsible to support on customer enquiries, quotations, delivery arrangements, and after-sales support.
- Respond to products inquiries from customers and ensure accurate information is provided.
- Coordinate with relevant departments to gather pricing and availability details.
- Issue quotations in a timely and accurate manner.
- Monitor and track orders from receipt to delivery
- Ensure products are received as per order specifications.
- Arrange and coordinate delivery schedules for customers, working with logistics and warehouse teams.
- Provide post-sale customer service, including answering inquiries and assisting with any issues or concerns regarding products.
- Ensure customer satisfaction by coordinating troubleshooting efforts with technical teams or departments when needed.
- Collaborate with technical and service teams to ensure that customer issues are resolved promptly and effectively.
- Ensure that all necessary documentation, reports, and follow-up actions are completed in a timely manner.
- Maintain accurate records of customer orders, quotations, and delivery schedules.
- Assist in tracking inventory levels and ensuring orders are fulfilled without delays.
- Any other ad-hoc duties assigned by Management from time to time

Job Requirements:
- At least an ITE certificate or equivalent
- At least 1 year of sales support or related working experience
- Proven experience in sales support, customer service, or a related role is preferred (experience in spare parts or technical sales is a plus point).
- Excellent organizational and multitasking skills.
- Strong communication skills, both written and verbal.
- Ability to work independently, take initiative, and be proactive in problem-solving.
- Familiarity with sales software, CRM systems, and basic office tools (Excel, Word, etc.).
- Technical knowledge or an ability to understand basic technical products and issues is preferred.

Compensation:
- Working location: Eunos, Singapore
- Working hours: Monday to Friday 9am - 6pm
- AWS and Variable bonus
- Medical benefits

This position play a crucial role in ensuring that customers derive maximum value from a product or service, ultimately fostering long-term satisfaction and loyalty. Their responsibilities typically include:

Customer Support: Serve as a primary point of contact for customers, addressing inquiries, troubleshooting issues, and providing technical assistance promptly and effectively.

Product Training: Provide training sessions & educate customers on how to effectively use the product or service to maximize its value.

Onboarding: Guide new customers through the initial setup and implementation process, ensuring a smooth transition onto the product or service.

Cross-functional Collaboration: Work together with teams across the organization, including sales, marketing, product development, and support, to ensure a unified and positive customer experience

Requirement :

-1-2 year experience in customer support role

- Possess good HR payroll , leave system , CPF & OT claims concept

- Good communication skills and able to handle difficult customers

- Training will be provided

Mon to Fri 9am to 6pm

Job Description:

• Act as the first point of contact for all user support related queries regarding the core Applications (L1 and L2 support)

• Participate in the knowledge transfer of the BC team before handling the BAU for new Solutions

• In charge of the inventory of all the Applications used in the company as well as regular check of Active and Inactive Applications

• Responsible for taking internal and external calls from the users regarding Application related incidents or service requests

• Ensure proper documentation, notification, escalation, tracking, and follow up of all incidents/ service request

• Regularly provide statistical reports about support cases and incidents

• Dispatching all incoming tickets for the Service & Support team

• Responsible for assigning, resolving and escalating user request tickets

• Collaborate with other IT Teams on Projects