• Job Description:
  We are seeking a candidate to join our Advanced Response Center (ARC) team. This role involves providing first-level technical support in a secure environment for complex products and services.

Key responsibilities include:

• Responding to Customer Inquiries: Handle incoming requests and incidents via calls, emails, webchat, IVR, and monitoring consoles.
• Basic Troubleshooting: Resolve issues related to workplace systems, servers, networks, Microsoft 365, Secure Access Service Edge, and POS systems.
• Monitoring and Escalation: Conduct security event monitoring, oversee server and network performance, reset passwords, and escalate cases to higher support levels as needed.
• Case Management: Document all cases in a Service Management System, keep parties updated, and ensure prompt follow-up until resolution within SLAs.
• Procedural Compliance: Follow Standard Operating Procedures to ensure efficient service.

Job Description

• Industry/ Organization Type: Energy Equipment and Solution Provider
• Position Title: Technical Support Engineer (Electrical)
• Working Location: West (Nearest MRT: Clementi)
• Working Hours: 5 days (Mon to Fri: 8 am-5 pm or 9 am-6 pm)
• Salary Package: Up to SGD 4000 + AWS
• Duration: Permanent

Key Responsibilities

• Deliver technical support for after-sales service to both local and regional clients.
• Oversee the provision of immediate and efficient technical support through on-site visits, phone, email, and other virtual means for a variety of products.
• Offer expert technical guidance and propose solutions for resolving customer issues.
• Communicate with the internal team to elevate product concerns and ensure consistent follow-up with customers regarding the progress and resolution of these issues.
• Coordinate with the headquarters and affiliate companies concerning any product-related or technical concerns.
• Conduct hands-on training sessions for the internal team, such as technicians, to fully prepare them to conduct comprehensive product and system tests that verify functionality and compliance with specifications.
• Assist QA team in system testing, including conducting Factory Acceptance Testing, Interface Factory Acceptance Testing, and on-site testing tasks.

APPLY NOW!!!

• Min. ITE in Electrical Engineering
• Min. 1 year of quality engineering experience working in a manufacturing environment
• Comfortable to travel
• Experience in auditing to the requirement of ISO quality system standards will be an added advantage
• Training provided to inexperienced candidate

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Please indicate #66245 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Celine Tan | EA Reg No.: R1873694

Job Scope:

• Assist users with technical issues related to software applications
• Analyze and troubleshoot software and application-related problems
• Create and maintain support process documentation and knowledge base articles
• Help with the installation, configuration, and updates of applications
• Work with development teams to report bugs and relay user feedback
• Provide training sessions to improve user understanding of software applications
• Track application performance metrics and user satisfaction
• Escalate complex issues to higher-level technical teams as needed
• Regularly communicate with clients to address their needs and provide updates
• Participate in testing new software versions or features prior to release

Requirements:

• Degree in Electronics, Electrical Engineering, Industrial Engineering, or Mechatronics
• Entry-level candidates are welcome; no prior experience required
• Passion for automation with a creative and adaptive mindset
• Strong communication skills to convey technical concepts effectively
• Product training will be provided
• Knowledge of PLC, Control/Automation, and IoT is advantageous
• 1 to 2 years of experience preferred

Interested candidates who wish to apply for the advertised position, please click on the APPLY button below to send in your resume to [email protected]

EA License No: 13C6305

Reg. No.: R1981808

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Job Responsibilities:

• Provide technical expertise support to customers and internal team members
• Responsible on in-house application, customer application and development support
• Involves providing direct technical support to customers at their location.
• Conduct training sessions for customers / internal employees on how to use and maintain the products or services the company provides.
• Provide support to the engineering and quality assurance teams within the organization

Job Requirement:

• Bachelor’s Degree in Material/Mechanical Engineering or equivalent practical experience, Master’s degree will have an advantage
• At least 5 years of experiences in Semiconductor
• Good knowledge of wire bonding operations and concept
• Wire bonding hands-on experience is needed
• Possesses with good presentation skill, DOE skills are essential
• Minimum supervision and should have good communication skill with customers
• Willing to travel to oversea for customer on-site support

Responsibilities:

Cloud Services Support:

• Provide advanced technical support for AWS and Azure environments, including troubleshooting cloud services, virtual machines, storage, networking, and security configurations.
• Analyze and resolve issues related to cloud performance, connectivity, and security.

Operating Systems Support:

• Troubleshoot and resolve issues on Linux and Windows servers, including performance tuning, system updates, and patch management.
• Manage and support system configurations and patching, ensuring compliance with best practices.

Active Directory and Related Services:

• Manage and troubleshoot Active Directory (AD) issues, including user account management, group policies, domain controllers, and authentication services.
• Support related directory services such as DNS, DHCP, and LDAP.

Incident Management:

• Respond to and resolve technical support tickets within defined SLAs.
• Escalate complex issues internally or vendor support as necessary.
• Document troubleshooting steps and solutions in the knowledge base.

Experience:

• Minimum of 2 years of experience in technical support or system administration.
• Proven experience with AWS and/or Azure cloud services.
• Strong knowledge of Linux and Windows operating systems.
• Experience managing and troubleshooting Active Directory and related services.

---------------------------

Please refer to U3’s Privacy Notice for Job Applicants/Seekers at https://u3infotech.com/privacy-notice-job-applicants/. When you apply, you voluntarily consent to the collection, use and disclosure of your personal data for recruitment/employment and related purposes.

Role: L1 Technical Support

Work Location: Woodlands/Yishun/Bendemere

Domain: Healthcare

Job Description:

ARC Tier 1 is required to work in a secure ARC environment. ARC is a type of call center that specializes in providing technical support or customer service for complex products or services. They may also use advanced technologies such as artificial intelligence, chatbots, and automation to assist with customer inquiries and support.

In addition to providing technical support, an ARC may also be responsible for proactive monitoring and management of the product or service being supported, identifying, and resolving issues before they become problems for customers. This can help to improve overall customer satisfaction and reduce downtime for critical systems or services.

Overall, an Advanced Response Center plays a critical role in ensuring that customers receive high-quality technical support and service for complex products and services.

ARC Tier 1 is responsible for provide first level technical support to customers. ARC Tier 1 will work closely with ARC Tier 2, TeamLeads & Technical Support Engineers to achieve this purpose. ARC Tier 1 is the first line of technical support. This team is responsible for basic customer issues/enquiries/request/alert. It is the same as 1st Level support which provide basic technical or non- technical support functions.

ACR Tier 1 functions and responsibilities (not limited)

• Respond to the incoming enquiries/incident/request/alerts (Call, Email, Webchat, EUP, IVR handling, Monitoring consoles)
• 1st level troubleshooting of in supported systems i.e. Workplace; Server; Network; Microsoft 365; Secure Access Service Edge; Point of Sale
• Security event monitoring
• Server and network availability and performance monitoring
• Password reset and unlock
• Perform log & route [to higher tier or Resolver Team(s)]
• Record and manage all transactions/ cases in Service Management System
• Broadcast notifications to the relevant parties
• Provide timely status update, follow up on cases escalated until closure within the service level agreement. Ensure daily tasks are executed according to the Standard Operation Procedure

Responsibilities

· Prepare and submit tender & project technical proposal, compliance list and data sheet

· Review technical specifications and drawings to ensure product specifications is met

· Attend site survey and data gathering

· Prepare technical presenation

· Attend project and technical meeting

· Perform pre sale/design of product and system technical evaluation and selection

· Perform testing and commissioning of system

· Analyise, troubleshoot and provide resolution for product & system related issues

· Provide alternative solution for product issues

· Provide product update to internal department

· Provide product training to client and internal department

· Generate and update equipment, hardware and software records

· Prepare incident analysis report

· Coordinate and review with the project team and consultants to ensure the Technical Submissions are in accordance to the specifications and requirements

· Assist in product innovation and improvement tasks

Requirements

· Minimum Diploma in Mechanical or Electrical Engineering or its equivalent

· Possess basic technical knowledge

· Proficient in Microsoft Office

· Possess basic knowledge of AutoCAD, BIM software

· Good interpersonal skills and pro-active in problem solving

· Good coordination and follow-up skills

· Able to work independently and within tight deadlines

· Willing to work long or irregular hours if required

· Motivated personality

· Good team player, positive & willing to learn attitude

· Fresh guaduate may apply however relevant working experiences is an advantage

· Able to work in construction site

· Able to travel oversea for meeting and inspection

Job Description

• Industry/ Organization Type: Manufacturing (Consumer Appliances)
• Position Title: Technical Support Assistant
• Working Location: Pasir Ris
• Working Hours: 5 days (Mon – Fri, 8.30 am – 6.30 pm)
• Salary Package: Basic salary up to $3,500 + AWS + Overseas Allowances + Variable Bonus
• Duration: Permanent Role

Key Responsibilities

• Troubleshoot various hotel guestroom appliances such as safes, minibars, kettles, hairdryers, irons, and clocks.
• Manage the entire spare parts inventory and improve inventory control processes.
• Handle technical issues for local and overseas hotel customers and generate investigation reports.
• Collaborate closely with certification and sales colleagues to address challenges.
• Participate in testing, evaluating, and implementing new products.
• Visits to overseas customers/distributors to provide technical support.

APPLY NOW!!!

• A diploma or degree in electrical and/or mechanical engineering is advantageous.
• Familiarity with Microsoft Word, Excel, and PowerPoint.
• A hands-on, eager-to-learn, and progressive attitude.

Please apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Please indicate #69028 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Angel Lim | EA Reg No.: R1769781

Job Description

• Industry/ Organization Type: Electrical Equipment Manufacturer/ Production
• Position Title: Technical Support Engineer
• Working Location: Ubi
• Working Hours: Monday to Friday, 8.30 am – 5.30 pm; Saturday 8.30 am – 12.30 pm
• Salary Package: Up to $5,000 + AWS + Variable Bonus
• Duration: Permanent

Key Responsibilities

• Provide technical support to customers for UPS, DC Systems, and Battery installations, commissions, repairs, and maintenance.
• Coordinate with end-users on-site to ensure smooth installation, commissioning, and maintenance activities.
• Collaborate with customers and engineers to ensure safe execution of site work.
• Deliver training to customers on the startup and operation of UPS and DC Systems.
• Monitor and follow up on maintenance contracts to ensure work is completed promptly.

APPLY NOW!!!

• Minimum Diploma in Electrical/ Electronics Engineering or its equivalent.
• At least 3 years of relevant experience in the UPS and DC power industry.
• Willing to travel across Asia on short notice.
• Immediate availability and own transport required.

Please apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Please indicate #69101 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Adelin Chong | EA Reg No.: R1875641

Want to be part of a fun and exciting team in one of the fastest growing IT companies in Singapore? Xtremax is an established IT company that provides IT services such as website development and design to government agencies and private companies to help them transform their digital experience. We are expanding and actively looking for an experienced and highly motivated individual for the Technical Support role.

Responsibilities:

• Provide customer support by answering phone and email enquiries
• Primary investigation, information gathering before escalating to internal team for further diagnosis
• Manage operational issues/risks in a timely manner; escalating when necessary
• Keep track of service requests to meet service KPIs
• Follow standard operating procedures, and respond professionally
• Communicate effectively between customers and development team on escalated issues
• Understanding of issues raised by customer
• Good sense of ownership to customers’ reported issues and track them through resolution and bring to closure of ticket raised
• Serve as a key point of contact based on agencies assigned
• Cross functional collaboration: You are required to work with different teams within our organisation to meet the needs of our business.
• Escalate critical issues / roadblocks to the Technical Support Team Lead

Requirements

• Minimum polytechnic diploma in IT, computer engineering, or relevant experience
• Preferably have knowledge in cloud services (eg. Microsoft 365, Amazon Web Services, Microsoft Azure, Google Cloud)
• Preferably have knowledge in ticketing system (JIRA)
• Good interpersonal and communication skills
• Strong analytical and problem solving/troubleshooting skills
• Strong interest in technology
• Ability to communicate highly technical information to both technical and non-technical customer audience
• Ability to work independently and as a team in a dynamic environment

By submitting your resume/CV, you consent and agree to allow the information provided to be used and processed by or on behalf of Xtremax Pte Ltd for purposes related to your registration of interest in current or future employment with us and for the processing of your application for employment.

You also represent to us that you have obtained the consent of your referees when you disclose to us their personal data for the purpose of conducting reference checks.

The personal data held by us relating to your application will be kept strictly confidential and in accordance with the PDPA. You may also refer to our Privacy Policy for more details here: https://www.xtremax.com/privacy-policy

We regret to inform you that should you not consent to providing the necessary data required for us to process your application, your application will be considered void.

Apply for this job

We are seeking a talented Technical Support professional to join our dynamic team at Backer Cellnergy Pte Ltd. In this role you will be responsible for providing exceptional technical support to our valued customers. Your expertise in Electrical/Electronic Engineering will be crucial in ensuring our products and services meeting our customer's requirement.

Responsibilities

Site Visit:

1. Attend to Customer’s site visit and assist to carry out piping or equipment measurement and installation of our products. (For Singapore and Malaysia Regions).
2. Produce drawings and work on BOM list after taking measurement.

Production:

1. Assist in measurement and cutting of PTFE sheets and fabrics.
2. Assist in soldering works for cables connection.
3. Assist in clamping of connectors.
4. Perform data entry to SQL system.
5. Ad-hoc duties as assign from time to time.

Requirements

· Higher Nitec in Electrical Engineering

· Independent, self-starter, team player, eager learner, initiative and responsive

· Experience in Semiconductor and Building and Services industry.

. Possess good electrical knowledge. Electrical panel design and auto-cad knowledge will be an added advantage.

. Able to attend to site visit and assist in measurement and installation of our products.

(For Singapore and Malaysia Regions).

· Possess class 3 driving license to use company’s van to attend to customers site visits.

. To produce drawings and BOM after site visit or survey.

Job summary

The Technical Support is primary responsible for carry out installation of our products and support in production work order.

JOB RESPONSIBILITIES:

• Provide regular technical training in SEA region
• Follow-up on warranty submissions from customers
• Resolve technical issues onsite at customer factory
• Prepare, maintain and modify technical materials
• Manage online e-learning technical webpage
• Provide assistance and technical support at events when necessary
• Any ad hoc duties as assigned

JOB REQUIREMENTS:

• Minimum Diploma in Mechanical Engineering or related fields
• Good knowledge in bicycle components, parts and technicalities
• Proficient in Microsoft Office (i.e. Excel, Words, PPT)
• Conversational skills with customers based in China Mainland and China Taiwan. Knowledge of Mandarin and English is essential
• Willing to travel overseas and work on weekends for events occasionally
• Comfortable to communicate and engage to all levels and big groups
• Possessing Class 3/3A license will be an advantage

OTHERS:

• Working Location: Bulim Walk (nearest MRT: Boon Lay)
• Mondays - Fridays: 8:00am to 5:30pm
• Uniform & Lunch provided
• Company transportation at various pickup points (Northern & Western areas of Singapore)

Deliver expert support and comprehensive administration of the Microsoft 365 cloud environment, ensuring a secure and reliable infrastructure.

Key Responsibilities:

• Independently research, design, implement, and manage Microsoft 365 solutions for the organization.
• Oversee the Microsoft 365 environment, maintaining optimal availability, reliability, and performance.
• Continuously monitor system health; review, analyze, and test system performance.
• Conduct annual refresh for hardware, including endpoint devices and network equipment.
• Provide regular updates, perform backups, and restore data as needed.
• Work with internal teams to enhance functionality and improve user experience.
• Facilitate onboarding and offboarding processes for new hires and leavers.
• Document system configurations, processes, and create IT user guides.
• Deliver high-level support, working with internal teams and external vendors to resolve both onsite and offsite issues (including vessel support).
• Travel internationally to support vessel IT systems when vendors are unable to resolve issues remotely.
• Serve as the IT procurement officer, managing vendor relationships with excellent vendor management skills.
• Track and manage billing and subscriptions for SaaS applications and Microsoft 365.
• Maintain an inventory of IT hardware and software assets.
• Perform daily, monthly, and annual IT operational checks.

Requirements:

• Minimum 1 year of experience managing and administering Microsoft 365 environments.
• Over 2 years of experience as L1 support in a mid- to large-sized enterprise.
• Strong skills in customer service, communication, and problem-solving.
• Able to work independently as well as collaboratively in a team.
• Familiarity with networking and firewall configurations is a plus, though not mandatory.

Wise was launched in 2011 with the vision of making international money transfers cheap, fair, and simple. Today, our multi-currency account helps more than 16 million people and businesses manage their money across the world. Over the past decade, Wise has built a global payments infrastructure that has revolutionised how money moves around the world.

Now, with Wise Platform, other companies can gain access to our industry-leading, reliable service seamlessly. We’ve already partnered with 85+ banks, FinTechs and other enterprises, opening up the benefits of Wise’s payments infrastructure to millions of their end customers around the world.

Read more about Wise Platform here: https://platform.wise.com/

Job Description

As a technical support engineer, you’ll be part of a global team whose main focus is ensuring that Wise API integrations get an industry-leading level of assistance when they need it. You’ll work with Wise Platform enterprise partnerships and business payouts customers, Open Banking providers, and self-onboarded API users. They all depend on rapid and dedicated support: from general questions about the behaviour of an API or webhook, to acting as a first-responder for a major incident.

What you'll be doing:

• Develop a deep expertise in the Wise API products and capabilities, and solid understanding of how Wise Platform partnerships have integrated with the solution. You’ll collaborate with teams across the Wise Platform and Open Banking products to do that.
• Support the team to help contacts across all channels, primarily over email in our support queues, and also by phone in the case of critical issues for a partnership.
• Contribute significantly to troubleshooting and solving issues users report, both independently and collaboratively with engineering and commercial teams in Wise.
• Enable the rest of the team to support API users globally, by sharing and capturing knowledge and trends on the issues users are raising.

Qualifications

• You have +3 years in a technical support engineering role, and are familiar with common support tooling and terminology.
• You’re confident in testing and debugging REST APIs, interpreting logs, and querying databases.
• You have strong organisation and prioritisation skills, and you’re able to focus on solving the challenges at hand while setting expectations with stakeholders.
• You thrive in a reactive support environment, and can also drive proactive improvements where you identify them.
• You’re cool under pressure, and can navigate and handle the response to several high-severity incidents at once (some incident management experience is preferable).
• While this isn’t a developer role, some experience in coding is helpful - you’ll have a basic knowledge of some programming languages like Python or Java.
• While the team works 24/5 follow-the-sun, you’ll be comfortable with some regular out-of-hours on-call over weekends.
• You are willing to travel internationally, to work and learn with product engineering, implementation delivery, customer support, and operations teams across the world.
• You work well in a team with a diverse group of people from all over the globe and in different time zones.

Additional Information

For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.

We're proud to have a truly international team, and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what it's like to work at Wise visit Wise.Jobs.

Keep up to date with life at Wise by following us on LinkedIn and Instagram.

Technical Support Chemist (Segregation)

Salary: $3,200 – $3,600

Working Hours: Monday to Friday (8am to 5pm)

Working Location: Tuas (Company Transport / Transport Allowance $120 if candidate possess own transport)

Job scope

• To supervise and support the functions of incoming waste segregation including bulk waste and loose waste as well as weighbridge.
• To constantly monitor improve the department performance.
• To conduct periodic review of existing workflows and procedures, and make recommendations for improvements and executing the improvement plans.
• To supervise and ensure the effectiveness and smoothness of waste unloading, segregation and distribution.
• Daily and regular inspection of the plant processes and monitor the working area 5S and TPM activities, safety and discipline at works, machineries and equipment conditions.
• Ensure incoming waste streams being checked properly for suitable treatment processes and current safe work procedures are suitable for handling by operation staff.
• As the core coordinator, lead and monitor the communication flow among internal departments on incoming waste discrepancy and revise related SOPs accordingly.
• To evaluate and develop new treatment methods and handling procedures for new and unknown wastes, and review of operation costs and regular update to management.
• To implement and supervise correct EHS practices within the department.
• To work with resale for arrangement of recovered products to minimize the storage.
• To prepare and analyse daily and monthly operation records/reports (e.g., cost, productivity, quality, nonconformance, etc) on plant processing and maintenance.
• And follow up necessary corrective actions and monitor consistently to relevant department staffs to follow up closely.
• Regular briefing / training to be conducted to department staffs for safety handling of high flammable solvent, MSDS, PPE requirement and risk assessment before operations.
• To activate emergency response team of operation and maintenance staffs and response to any in house spill and fire incident if in case of emergency.
• To liaise with EHS department to ensure fellow dept staff are upkeep with method of handling and emergency equipment usages in terms of spills and fire incident and to conduct regular practice and drill exercises with different scenarios to workers so that they are well familiar in emergency to response in time.
• To ensure all fellow staffs are well trained according to OJT program and ensure they can follow up SOPs and work safely.

Secondary responsibilities

• To undertake any other tasks assigned by the Management from time to time.
• As an ISO committee member, to develop and implement documents for operation procedures, such as SOP, RA and MOC, SWP and participate in auditing the various departments as an Internal Auditor

Requirements

• Degree in Engineering or Chemistry
• At least 2 years relevant experience

WhatsApp: +65 9642 0989 (Han)

Email: [email protected]

Chaw Chiaw Han, Reg No：R22106723

The Supreme HR Advisory Pte Ltd, EA No：14c7279

"Join our dynamic team as a Technical Support Officer in our cutting-edge Engineering Lab, where innovation meets excellence!"

Working Location: Woodlands

Working Hours: Monday to Friday, 8am to 530pm

Salary: Gross up to $2500 per month

Contract: 5 months

Job Scope:

• Provide technical support during the preparation and delivery of classes/workshops/events in the lab and support the safe and proper use of lab assets
• Provide support to academic staff members in supervision of students/participants during activities
• Ensure materials and equipment are prepared and in working condition prior to the lab sessions
• Assist lecturers with demonstrations of experiments and equipment and conduct trial run for practical classes when necessary
• Provide assistance in admin duties, procurement of equipment and consumable for labs, receive delivery of items from vendors and assist in conducting annual stock take of assets
• Perform basic troubleshooting in the event of equipment faults and follow-up with external vendor on the repairs/servicing work
• Ensure adherence to QEHS (Quality, Environment, Health and Safety) procedures, including emergency plans, accident procedures, safe disposal of chemical waste, bio-hazardous materials, etc.

Job Requirements:

• Higher NITEC/Diploma in Electronics Engineering/Electrical/Electronic/Mechanical/Mechatronics, Engineering Design with Business or IT-related
• Proficient in IT tools such as Microsoft Office
• Good written and oral communication and administration skills

We regret only shortlisted candidates will be notified, thank you.

I hereby give consent to Certis CISCO Security Pte Ltd and its subsidiaries to access my job applicationfor the position applied and other positions that I may also be considered for and to use and disclose my personal data submitted in or as part of my job application to law agencies, government representatives and prospective clients. (DATA PROTECTION: The Company is committed to respect the statutory rights to privacy of all job applicants. However, we obtain, monitor, process and disclose personal information regarding employees and prospective employees to meet our need and according to applicable laws. For more information on our Personal Data Protection Policy, please visit https://www.certisgroup.com/privacy-policy.

• Perform pre- and post-sales technical support to customers.
• Provide support to the sales staff in technical presentations.
• Evaluate and establish a vision system performance specification.

Requirements:

• Diploma in any Engineering field
• At least 2 years of experience in field servicing and semiconductor industry.
• Able to troubleshoot electronics hardware system, PC hardware, OS and networking.
• Good understanding in Die Sorter or Wafer Sorter

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

• Perform first level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as per work instructions
• Provide First Call Resolution (FCR) technical support
• Troubleshoot and investigate cause of user’s problem
• Update work information with all troubleshooting steps used in the ticketing system
• Set Incident to “Resolved” if User’s problem has been solved
• Reassign ticket if agent is unable to resolve ticket

• Perform pre- and post-sales technical support to customers.
• Provide support to the sales staff in technical presentations.
• Evaluate and establish a vision system performance specification.

Requirements:

• Diploma in any Engineering field
• At least 2 years of experience in field servicing and semiconductor industry.
• Able to troubleshoot electronics hardware system, PC hardware, OS and networking.
• Good understanding in Die Sorter or Wafer Sorter

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

• Perform pre- and post-sales technical support to customers.
• Provide support to the sales staff in technical presentations.
• Evaluate and establish a vision system performance specification.

Requirements:

• Diploma in any Engineering field
• At least 2 years of experience in field servicing and semiconductor industry.
• Able to troubleshoot electronics hardware system, PC hardware, OS and networking.
• Good understanding in Die Sorter or Wafer Sorter

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

Job Scope:

• Designing electrical systems and circuits
• Analyzing the performance of electrical systems and identifying areas for improvement
• Testing electrical equipment to ensure safety and functionality
• Managing electrical engineering projects from initiation to completion
• Collaborating with other engineers on multi-disciplinary projects
• Creating detailed technical documentation, including schematics and user manuals
• Ensuring electrical systems comply with safety regulations and industry standards
• Providing technical support and troubleshooting assistance to teams and clients
• Improving system efficiency, reliability, and sustainability
• Overseeing the installation and commissioning of electrical systems
• Researching and integrating new technologies into existing electrical designs
• Conducting feasibility studies to assess the viability of system upgrades or new installations
• Preparing cost estimates for materials, labor, and installation
• Training and mentoring junior engineers and technicians
• Maintaining accurate project documentation and records

Requirements:

• Diploma/Degree in Electrical Engineering
• 2 to 3 years of relevant experience in automation machine design and development
• Proficient in writing PLC application programs (e.g., Omron, Allen Bradley, Siemens, Keyence, Beckhoff)
• Knowledge of PC-based programming (Visual Basic, C++) for machine control systems
• Hands-on experience with schematics and electrical layout design
• Ability to guide technicians on technical matters
• Occasional travel required

Interested candidates who wish to apply for the advertised position, please click on the APPLY button below to send in your resume to [email protected]

EA License No: 13C6305

Reg. No.: R1981808

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Job Scope:

Technical Operations

• User support and Feedback management
• Work with internal stakeholders and Healthy 365 users to understand functionality, resolve issues, and identify opportunities for improvement.
• System and feature enhancements: Support in creating and implementing solutions to improve client's fitness tracker performance, integration with the Healthy 365 App, and overall user experience based on feedback and needs.
• Quality Assurance
• Conduct tests, and validations for new features and system improvements.
• Knowledge Base Management
• Leverage technology to develop and maintain an up-to-date knowledge base for common issues and solutions.
• Organise information to support Tech Ops and other teams effectively.
• Documentation Management
• Consolidate and maintain clear and comprehensive documentation of processes and procedures.
• Regularly refine and update documentation to ensure usability and relevance.
• Research and Innovation
• Explore industry trends in tech and wearables to recommend new features or improvements.

General administrative support

Finance-Related Tasks

• Process goods receipts and ensure accurate documentation.
• Update tracking files and perform data entry for financial records.
• Reconcile offline budget tracking against finance reports to ensure accuracy.

Meeting Coordination:

• Schedule and coordinate weekly/bi-weekly meetings with internal and external stakeholders.
• Book venues, send invitations, and manage logistics for meetings.

Meeting Preparation

• Prepare agendas in advance.
• Record and distribute accurate minutes for all meetings.

General Administration

• Perform other administrative duties as assigned to support the team’s operations.

Working Arrangement:

Location: Outram Park

Contract Duration: 6 Months

Job Requirements:

• Detail-Oriented: Strong attention to accuracy and thoroughness in work.
• Independent and Reliable: Ability to work independently, prioritize tasks, and meet deadlines.
• Technical Proficiency: Proficient in Microsoft Office tools, including Excel, PowerPoint, and Word.
• Proactive Problem-Solving: Spot opportunities, anticipate challenges, and take initiative to improve processes.
• Collaborative Mindset: Work effectively with teams, communicate clearly, and build strong stakeholder relationships.
• Eager to Learn: Show curiosity and enthusiasm for acquiring new skills and knowledge.

EA License No.: 96C4864

Reg. No.: R22110485

Role:

• Generate Technical Proposals to support the Sales Team.
• Serve as the primary contact for customers regarding product queries, orders, and deliveries, and provide administrative support for the Sales Team.
• Oversee the sales order process, including purchase orders, invoices, and issuing sales transaction orders.
• Verify customer orders, including customer details and payment information.
• Respond to customer inquiries, feedback, or complaints via phone or email.
• Ensure quotes align with raised orders, confirming correct pricing, terms, and conditions.
• Record data and maintain systems as outlined in the sales process SOP and as directed by the Sales Team.
• Perform any ad-hoc tasks as required.

Requirements:

• Minimum of 2 years of relevant experience in the Engine and Propulsions Systems or related industry in administration or technical service support.
• Goal-oriented and meticulous in providing accurate information.
• Capable of working independently and as part of a team.
• Able to handle pressure and thrive in a fast-paced environment.

About KPay Group

KPay Group (“KPay”) is a leading fintech company dedicated to empowering businesses of all sizes with simple, smart, seamless and secure technology solutions. Serving over 45,000 merchants across Hong Kong, Singapore, and Japan, KPay is building a comprehensive platform to support merchants in financial management, business operations and digital transformation across the Asia Pacific, unlocking new growth potential for businesses. For the latest updates, follow us on LinkedIn or visit our website at www.kpay-group.com.

Responsibilities:

• Handle customers’ enquiries effectively through phone and email
• Handle inbound & outbound calls, merchant application processing
• Provide administrative support & technical support to the BD/Sales team
• Provide installation and training to new merchant accounts in the use of payment terminal
• Perform ad hoc duties when assigned

Requirements:

• Experience with customer service and operation with payments or banking is a bonus
• Detail-minded, customer oriented, good communication & interpersonal skills
• Proficiency of MS office, Excel
• Willing to perform delivery and installation of POS terminals
• Ability to speak Chinese other than English to handle queries from non-English speaking merchants

Mendix Technologies is seeking a skilled Technical Lead Engineer to join our Customer Support team. This role is crucial in delivering top-tier customer success by providing advanced troubleshooting, debugging, and solutions for complex technical issues escalated to the final tier of Support. As a bridge between Customer Support and R&D, you’ll partner closely with these teams to resolve critical incidents and act as a dedicated advocate for our customers within the R&D function.

This role demands expertise in Tier 3 support and software engineering to navigate the Mendix platform infrastructure and to effectively resolve and communicate complex technical issues. The right candidate will have a strong customer-focused mindset and be committed to fostering Mendix's customer-first culture.

Key Responsibilities:

• Collaborate directly with major customers worldwide
• Troubleshoot, debug, and recommend architectural changes or fixes within the Mendix platform or related customer implementations
• Partner with R&D teams to identify and address platform improvements, enhancing the overall customer experience
• Work closely with Tier 1 and Tier 2 Customer Support teams, facilitating knowledge sharing and expediting ticket resolution
• Serve as a liaison between customers and R&D, gaining insight into customer use cases to efficiently address complex technical challenges
• Take ownership of escalations, ensuring a seamless resolution process
• Mentor and coach team members, contributing to team growth and expertise
• Identify opportunities for new troubleshooting or performance analysis tools for the production operations team.
• Participate in an after-hours on-call rotation to support critical escalations
• Develop and improve support processes and tools in collaboration with key partners like SAP, IBM, and Siemens
• Thrive in a dynamic, innovative team environment with extensive career development opportunities

What You Bring to Mendix:

• A customer-centric approach, passionate about engaging with customers to resolve their challenges and advocate for their needs
• A Bachelor’s degree in Information Systems, Engineering, Computer Science, or related field
• 3+ years of relevant experience in a technical support environment
• 3+ years of development experience in object-oriented programming languages (Java, C++, .Net, or JavaScript)
• Strong analytical and problem-solving skills with a keen interest in technology
• Ability to stay organized, adaptable, and maintain oversight of multiple responsibilities
• Familiarity with Infrastructure as a Service; experience in mobile app development, integration, cloud infrastructure, and/or security is a plus

Why Join Mendix?

• Work for an award-winning, industry-leading company.
• Transform the way businesses create value with cutting-edge software solutions.
• Gain experience with one of the fastest-growing tech companies globally.
• Collaborate with a world-class, motivated, and goal-oriented team
• Take ownership of impactful projects and make a meaningful contribution to customer success