L2 ROLE & RESPONSIBILITIES

a) Incident Logging and Ticket Handling: Log and process incidents, issues, and service requests

submitted by users through phone or email in an incident management tool, resolving them in a timely

and effective manner according to internal SLA. Maintain accurate records of issues and resolutions

to help improve future support processes.

b) Advanced Troubleshooting: Perform advanced troubleshooting for complex issues that L1 support

cannot resolve. This includes root cause analysis for recurring problems.

c) Server Maintenance: Perform and oversee regular maintenance and upgrades on server hardware and

software for on-prem and cloud servers respectively. Monitor server performance, identify issues, and

implement corrective actions to ensure optimal server operation. Implement configuration changes,

system upgrades, and feature enhancements. Support deployments and verify changes in production

environments.

d) Server Administration: Manage server and VM configurations, user accounts, and access

permissions. Implement security measures to protect servers from unauthorized access and data

breaches. Plan and execute backup and disaster recovery procedures to ensure data integrity and

availability.

e) Monitoring Systems: Use advanced monitoring tools to proactively identify and resolve potential

issues before they impact users

f) Vendor Coordination: Assist in upkeeping good relationships with IT vendors, including coordinating

with them for hardware and software procurement, timely delivery, service engagement, and

addressing any issues related to vendor performance.

g) IT Security Support: Respond to security issues such as flagged emails and phishing incidents,

conduct threat assessments, and propose resolution to IT Ops Lead and/or HOD IT. Prepare reports of

security incidents and incident reports (where necessary) for submission to management. Procure

and ensure firewalls and security support services for Client network across all sites. Provide support in

preparing cybersecurity training materials or in the execution of training sessions for staff.

h) Other Duties as Assigned: Include execution/monitoring of backup jobs, monthly system

maintenance, software patch management, and any other ad hoc tasks assigned by IT Ops Lead and/or

HOD IT.

• Provide assistance to residents and visitors and attends to their enquiries and feedback.
• Provide issue resolution to residents’ feedback and escalate issues when necessary.
• Answer phone calls and email correspondences from residents, authorized representatives, and contractors.
• Log all calls received promptly and accurately.
• Assist residents in facilities booking (e.g. function room and BBQ booking) and use of other leisure facilities (e.g. gym, steam room, swimming pool)
• Assist residents in various applications like house moving, vehicle registration, access card, access tags, etc.
• Prepare welcome package for new residents and brief them with house rules and by laws.
• Stationed in Office and/or Client premises
• Perform general administrative duties and other ad-hoc tasks as assigned
• Supports the day-to-day operations
• Proficient in relevant computer applications like MS Word, Excel and PowerPoint
• Able to work independently with a positive work attitude
• Meticulous

Main purpose of the role:

To be responsible for the patching and vulnerability management of all Infra environments across data centres

Key accountabilities and duties:

• To perform patching using the Tools (Bigfix, SCCM, Netbot) or any other tool customer may have with SOP based approach.

• To escalate on all major patching and vulnerability issues to L2/L3 teams where appropriate.

• Monitor systems to ensure all patching is completed successfully and track patch management metrics, producing reports on compliance & effectiveness.

• To participate in daily checks on Tools (Bigfix, SCCM, Netbot) and log any issues not already logged by monitoring and alerting.

• To raise appropriate changes in order for patch implementation and adhere to internal Change Control and ITIL standards.

• To ensure all communications on patch schedule, change planning & approval are done with Apps/Business Owners.

• Able to work Shifts that can be part of 24*7 operating model

• To carry out any other task associated with the role as reasonably requested.

Knowledge, skills and experience:

• Basic Knowledge of Patch Management, Vulnerability Management, Reporting.

• Some level of experience and understanding of IT Systems, Infrastructure (Linux/Unix/VMWare/Networks/Database/OCP, etc) & Security, Patch Management tools.

• Shift work Required including weekends and work as part of team.

• As a member of the extended Global IT patching team, working closely with peers to provide a cohesive and collaborative end-to-end patching function.

• Excellent customer focus and ability to build rapport.

• Highly motivated, driven by the achievement of agreed objectives. Ability to organize and execute team objectives and plans.

• Ability to work with more focus, discipline to ensure there are no human error.

Location : Islandwide

Working Hours

· Mondays to Fridays: 6:30am to 12:30pm (no lunch break included)

· Service not required on Saturdays, Sundays and gazetted public holidays.

Scope of Services

Running of errands

1. Conveying messages to the parents and staff in the school.

Data entry

2. Recording late coming of students.

3. Recording loan of uniforms to students

Updating of daily staff absence data

4. Record the daily student report sick data in the log books

Receiving and registering documents

5. Receive and register documents in the front office.

Sorting and storing of files

6. Sort out and keep the daily files at the office counter.

7. Any ad hoc duties tasked by the school leaders

Qualification, Skill & Experience of the Contractor’s Personnel

· Preferably GCE 'O' Level Certificate or equivalent

· Should have at least 3 years of experience as a receptionist.

·Having prior general administration experience working in a school environment would be an advantage.

· Proficient in Microsoft applications, including Excel, Word and Powerpoint.

· Ability to use basic Internet sites i.e. Gmail, WhatsAppWeb, etc.

· English (Written & Spoken) and with one mother tongue language (e.g. Malay, Mandarin, Tamil)

· Able to communicate with students, aged 13 to 17 years old age group

Job Description

Daily operational duties (internal):

• Respond to email and call queries from customers appropriately and in a timely manner.
• Work closely with all internal departments (sales team) & customers for order fulfilment & provisioning requirements in a timely manner.
• Actively monitor order-processing status until case is completed.
• Coordination for daily hardware delivery to customers.
• Attend to first line troubleshooting for customers for mobile services.
• Ensure prompt & timely update of data entry into internal CRM system.
• Check daily reports on customer’s mobility provisioning requirements.
• Develop and maintain positive relationships with customers to ensure positive customer experience.
• Undertake any other Ad-hoc duties as assigned by supervisor.

Daily operational duties (external to suppliers):

• Order submission & procurement of services from multiple vendors to fulfil customer’s orders
• To be the Point-of-Contact with suppliers on daily operational matters to ensure smooth processing and order fulfilment
• Check and ensure accuracy of cost invoiced by suppliers then reconcile & submit bill disputes to suppliers when required.

Job Requirements

• At least 2-3 years of experience in order fulfilment and sales support
• Strong follow-up and co-ordination skills
• Good interpersonal skills to work well with all levels
• Good communication skills both written and verbal
• Good team player with initiative
• Meticulous in numbers and analytical
• Proactive & self-motivated
• Able to work under stress

Roles & Responsibilities:

• Organize and schedule sales meetings, both online and for overseas trips, as required.
• Provide assistance to the sales team in maintaining a network of contacts to support business growth.
• Manage invoicing processes for clients and the China sales channel.
• Ensure a high standard of customer service when communicating with clients via email, phone calls, or WeChat.
• Handle the renewal of existing client accounts within the China market.
• Support the sales team by managing documentation sent to and from China clients and sales partners.

Requirements:

• Must have a minimum of 2 years' full-time experience in a Sales Support role.
• Proficient in written and spoken Chinese for effective communication with clients and partners.
• Demonstrate initiative with strong follow-up skills to ensure tasks are completed promptly.
• Capable of working independently, with a self-motivated and flexible approach.
• Willingness to travel domestically when required, with the possibility of international travel in the future.
• Ability to work with multiple stakeholders daily to resolve issues, discuss client requirements, and find solutions.
• Possess excellent organizational skills with strong attention to detail.

Responsibilities

• Round-the-clock monitoring and maintenance of the system (hardware and software) to ensure system uptime in accordance with SLA commitments.
• Responding to all incident/service calls and being the first responder onsite to troubleshoot and resolve incidents, including basic repairs or parts replacements.
• Creating/updating and tracking tickets in the ticketing tool to closure while observing SLA commitments.
• Escalating, when necessary, in accordance with the escalation matrix.
• Performing regular preventive and corrective maintenance, troubleshooting system hardware, and all computer-based systems.
• Coordinating and working with third-party suppliers or other contractors to identify the causes of issues that may affect the proper functioning of the system.
• Liaising and working closely with customers to address service concerns and solve technical problems.
• Working with the technical team to resolve more advanced issues when necessary.
• Performing Install/Move/Add/Change (IMAC) activities as tasked.
• Ensuring all materials are properly documented and handed over during shift changes.
• Building sustainable relationships and engaging customers by going the extra mile.

Profile Requirement:

The ideal candidate should meet the following requirements:

• Higher NITEC in Electrical, Electronics, IT, Duploma, or equivalent.
• Relevant experience in IT system support and hardware maintenance.
• Experience in electrical/mechanical drawing, service/repair manuals, and/or diagrams will be an added advantage.
• Basic knowledge in Networking and Database management will be an added advantage.
• Strong communication and interpersonal skills. Self-starter, self-motivated, and critical thinker who embraces challenges.
• Ability to work responsibly, independently, and in a team.

Yue Hwa Chinese Products is a dynamic and innovative company dedicated to providing top-notch IT solutions. We are looking for a motivated and enthusiastic Junior Desktop Support professional to join our team.

As a Desktop Support specialist, you will play a crucial role in ensuring the smooth operation of our IT infrastructure. Your primary responsibilities will include:

• Providing desktop support for end users utilizing Microsoft software.
• Conducting preliminary troubleshooting of infrastructure issues such as Wi-Fi, network, printer, and server problems.
• Deploying images for desktops and point of sales systems.
• Assisting with software installations, updates, and patches.
• Managing user accounts and permissions.
• Providing support for mobile devices and remote access solutions.
• Assisting with hardware setup & maintenance, including desktops, laptops & peripherals.
• Ensuring data backup and recovery processes are followed.

Key Responsibilities:

• Respond to and resolve technical issues reported by end users.
• Assist with the setup, configuration, and maintenance of desktop systems.
• Troubleshoot & resolve connectivity issues related to Wi-Fi and network.
• Provide support for printer and server-related problems.
• Deploy & manage desktop images for new and existing systems.
• Document & track issues using our ticketing system.
• Collaborate with other IT team members to ensure seamless support.
• Understand & troubleshoot basic networking protocols such as TCP/IP, DHCP, and DNS.
• Assist in maintaining network security and performance.
• Install, update, and troubleshoot software applications.
• Manage user accounts, permissions, and access rights.
• Provide support for mobile devices, including smartphones and tablets.
• Assist with remote access solutions and VPN configurations.
• Set up & maintain hardware, including desktops, laptops, monitors & other peripherals.
• Ensure data backup and recovery processes are in place and followed.
• Provide training and support to end users on IT-related topics.

Qualifications:

• Basic understanding of Microsoft software and operating systems.
• Familiarity with troubleshooting network, Wi-Fi, printer, and server issues.
• Basic knowledge of networking protocols including TCP/IP, DHCP, and DNS.
• Experience with deploying desktop images is a plus.
• Strong problem-solving skills and attention to detail.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• A degree in IT or a related field is preferred but not required.

What We Offer:

• Competitive salary and benefits package.
• Opportunities for professional growth and development.
• A supportive and collaborative work environment.
• The chance to work with cutting-edge technology.

Role: Call Centre Representative

Work Location: Woodlands/Yishun/Bendemere

Monthly Salary Budget: $2,000 to $2,500 maximum

Domain: Healthcare

Job Description:

ARC Tier 1 is required to work in a secure ARC environment. ARC is a type of call center that specializes in providing technical support or customer service for complex products or services. They may also use advanced technologies such as artificial intelligence, chatbots, and automation to assist with customer inquiries and support.

In addition to providing technical support, an ARC may also be responsible for proactive monitoring and management of the product or service being supported, identifying, and resolving issues before they become problems for customers. This can help to improve overall customer satisfaction and reduce downtime for critical systems or services.

Overall, an Advanced Response Center plays a critical role in ensuring that customers receive high-quality technical support and service for complex products and services.

ARC Tier 1 is responsible for provide first level technical support to customers. ARC Tier 1 will work closely with ARC Tier 2, TeamLeads & Technical Support Engineers to achieve this purpose. ARC Tier 1 is the first line of technical support. This team is responsible for basic customer issues/enquiries/request/alert. It is the same as 1st Level support which provide basic technical or non- technical support functions.

ACR Tier 1 functions and responsibilities (not limited)

• Respond to the incoming enquiries/incident/request/alerts (Call, Email, Webchat, EUP, IVR handling, Monitoring consoles)
• 1st level troubleshooting of in supported systems i.e. Workplace; Server; Network; Microsoft 365; Secure Access Service Edge; Point of Sale
• Security event monitoring
• Server and network availability and performance monitoring
• Password reset and unlock
• Perform log & route [to higher tier or Resolver Team(s)]
• Record and manage all transactions/ cases in Service Management System
• Broadcast notifications to the relevant parties
• Provide timely status update, follow up on cases escalated until closure within the service level agreement. Ensure daily tasks are executed according to the Standard Operation Procedure

Scope
Attend to emails and queries from users on bug reports
Install and deployment software applications
Install software updates and patching
Debug applications
Optimization of application performance

Requirements
Diploma/ Degree in IT or equivalent
Proficiency in .Net, JavaScript
Good initiative with interest in application troubleshooting
Fresh graduates may apply, training will be provided

• Experience in application support role for min 5 years for support and good knowledge of Java, Unix/Linux, SQL
• Experience in Unix commands , SQL queries
• Experience in programming languages such as JAVA/J2EE.
• Knowledge of web applications, batch jobs, JBOSS, MariaDB, SQL, Shell
• Knowledge of Job scheduling, MQ setup
• Dynamic individual with thirst to learn
• Strong team player with excellent inter-personal skills & ability to meet SLAs

Our Client:

Our client is one of the largest Regional Banking groups in Japan. They are currently looking for an Associate, Front Office Support to join their Singapore Office.

The Responsibilities:

• General assistance for Relationship Managers
• Support Relationship Manager for KYC process
• Data collection, entry and management and support compliance update
• Schedule management, answering of calls
• Office management and other ad-hoc duties

The Requirements:

• Experience in banking or other financial companies
• Taking initiative and being flexible in work
• Ability to compile large amount of data
• Able to work independently and as a team
• Meticulous and attention to details

RGF Privacy Policy – https://www.singapore.rgf-professional.com/privacy-policy

Disclaimer: The Company complies with the Tripartite Guidelines on Fair Employment Practices (TGFEP), including the prevailing guidelines on recruitment. All qualified applicants will be considered for the position regardless of their age, race, religion, nationality, marital status, or family responsibilities. A more detailed discussion of the TGFEP is available on the Tripartite Alliance for Fair and Progressive Employment Practices (TAFEP) website at https://www.tal.sg/tafep.

JO Reference: 114424

We are looking for a reliable and proactive Application Support Engineer for one of our established clients. Reporting to the Senior Manager (PMO), he/she will be responsible for supporting, troubleshooting, and fixing application errors that arise across the business. The ideal candidate should possess a minimum of 3 years’ relevant experience in system support, problem-solving, troubleshooting, and application development, along with excellent communication skills.

Responsibilities:

· Provide all levels of application support, handling change requests and project coordination.

· Analyze and troubleshoot application errors raised by business users.

· Establish the root causes of application errors and propose solution to Support Lead.

· Perform system bug fixing and testing under the supervision of System Analyst.

· Follow up on unresolved cases with end users/next level and ensure timely resolution.

· Report significant and recurring issues to support lead for future solution.

· Collect feedback to determine patterns and issues that can be resolved by building a knowledgebase.

· Provide FAQs to end user to ease in troubleshooting.

· Able to stay back for critical issue support and during project implementation.

· Reports and documentation.

· Complete all other application support related duties as assigned.

Key performance Indicators:

· Customer satisfaction.

· Good internal working relationships.

· Timely response and Resolution.

Requirements:

· Diploma or higher in Information Management / Technology.

· Minimum 3 years’ relevant experience in application system support, problem solving, troubleshooting and application development.

· Exceptional ability to identify application errors and root cause.

· Ability to develop and fix bugs in .Net, C#, Vue.js programming language.

· Possesses strong communication skills in both verbal and written forms, a positive working attitude, and is a fast learner.

To apply, please send your CV to [email protected].

We regret that only shortlisted candidates will be notified. Thank you for your understanding.

Project Description:

Treasury application Production support engagement covering technical issues, services and environment monitoring and EOD Batch support for a leading Singapore based bank

Responsibilities:

• L1 & L2 application technical and functional support in production treasury application support environment
• Monitoring and issue resolution of online trade booking applications
• Resolving technical services related issues, environment management and EOD batch support in morning/night/weekend shifts- 24/7
• Production support of Java/microservices application

Mandatory Skills Description:

• 0.5-2 years of experience in production application support environment
• Ability to read unix logs for debugging and troubleshooting.
• SQL experience is needed to fetch data
• Experience in providing L1 & L2 application technical and functional support
• Excellent team collaboration
• Excellent written and verbal communication skills
• Strong stakeholder management
• Flexible in working in shift timings and over weekends

Nice-to-Have Skills Description:

• Control-m experience
• Experience with Murex

Requirements:

Diploma in Electrical/ Electronic Engineering

Able to work independently with minimum of 2 years in manufacturing plants

Please send detailed resume & expected salary : [email protected]

Responsibilities:

Perform corrective and preventive maintenances on machines, equipment and plant facilities

Perform defects rectification, overhauling and repairing of electrical equipment

Production Control anf managment a team of Leadres and Operators to achieve quantity and qaulity targets.

Daily production floor supervision

Requirements:

Diploma in Electrical/ Electronic Engineering

Respectful

Good communication skills

Growth mindset

Willing to accept new challenges and learn

Able to work independently with minimum of 2 years in manufacturing plants

This position is for an experienced Deskside Support Engineer responsible for partnering with both IT design teams and Level 2 Service Desk to provide support for core infrastructure and desktop technologies standard operating environment. It also involves hardware asset management. Managing the IT stockroom inventory to ensure enough stock is available for the base operations.

Responsibilities:

• Primary deskside support for Windows Operating System, Mobile Device Management.
• Infrastructure, Video Conferencing systems, and MS teams.
• Responsible for technical troubleshooting, data gathering and GAP analysis for issues impacting end users locally.
• Ensures consistent processes, procedures and technologies are utilized across enterprise environment.
• Understand and follow direction provided by the Application and System Services team leads and managers.
• Document recurring issues in the Knowledge Base.
• Document in detail case status and tasks / work completed with end users in the ITSM system.
• Follow the company’s critical incident process.
• Perform basic staging tasks such as assembling computer components, imaging/copy hard drives, asset tagging, repackaging equipment.
• Work with Field Service/Project teams to ensure the proper equipment is allocated for work orders.
• Maintain inventory controls over tools.
• Provide reports supporting the asset inventory using excel and other tables as needed.
• Gather data on and provide analysis of all activities that have an impact on the value, cost and risk of asset life cycles.
• Good knowledge with supporting business applications is required.

Essential Requirements (Skills Requirements):

• Bachelor’s degree in IT or Computer Science preferred Qualifications.
• At least minimum 5 years combined experience and be proficient in supporting the following technologies.
• Strong customer service skills.
• Experience in desktop and notebook hardware, operating systems and desktop software.
• Experience with writing business requirements, process flows, functional and technical specifications, test scripts, and end user documentation. Strong data analysis skills.
• Windows 10 Operating System advanced troubleshooting; proficient using Windows registry.
• Microsoft Office Suite (2010/2016) advanced troubleshooting.
• Hardware troubleshooting with the ability to pinpoint hardware vs. software issue.
• General knowledge/troubleshooting for Macs.
• General knowledge/troubleshooting for Networking.
• General knowledge of Microsoft Intune.
• General knowledge/troubleshooting for MFDs.
• Mobile Device Management and Mobile Web Apps, iOS, etc.
• Active Directory Administration and Infrastructure Design o Office 365 and MS teams.
• Understand and troubleshoot Azure MFA.
• Desktop imaging.

Join a leading asset management firm in Asia as a Performance Operation System, where you'll be part of a dynamic team shaping innovative financial solutions, driving growth, and making a meaningful impact in global markets

What You’ll Do

• Support and maintain FactSet Systems (B-One, SPAR/PA) for performance measurement, reporting, and attribution analysis.
• Collaborate with key stakeholders to ensure seamless performance data integration into proprietary systems like HERA and ATHENA Dashboards.
• Deliver accurate and timely investment performance reporting for Portfolio Managers, Sales & Marketing teams and Senior Management.
• Troubleshoot, resolve and prevent system and workflow issues by working closely with stakeholders, including FactSet, HERA engineers, and data providers.

What We’re Looking For

• Proven experience in managing performance or attribution systems for investment analysis.
• Expertise in FactSet Systems (SPAR/PA/Vault preferred; B-One experience is a plus).
• Strong analytical skills with knowledge of portfolio performance calculation methodologies and risk analytics.
• Comfortable working with complex financial instruments, including derivatives.
• A proactive problem-solver with a passion for innovation and efficiency.

Company Reg No.: 201131609D | License No.: 24S2411 | Reg No: R1110891

Job Descriptions

. Perform market research and generate interest in our applications

· Provide phone, e-mail, remote (80%) and onsite (20%) support

· Assist in testing software before release to customers

· Ability to deliver online training to customers

· Involve in business analysis for new feature development

· Create user guides for product features

· End to end service delivery from pre-sales demo, implementation and testing.

· Participate in installation, upgrade of software and assist in documentation of software products

Job Requirements

· Candidate must possess at least Professional Degree in Computer Science/Information Technology or equivalent.

· Working experience in business application support

· Experience in vendor environment

· Required Skill(s): Basic MSSQL queries, HR/ERP/Accounting Software Support

· Preferably have experience working in long term care or charity sector

· Team player with good analytical skills

· Looking for someone with support and project implementation for off the shelf ERP or accounting products

Your role :

Are you a Subject Matter Expert when it comes to Google Apigee, Apache/Tomcat, Cloud (Azure) or tools like AppDynamics and Splunk? Do you have experience managing senior IT stakeholders and business partners? Do you have the ability to solve complex issues, addressing both technical and business needs?
Then join us as an Technology (Level2) Support Analyst (SME) :
• manage local business and operations stakeholders
• utilize and hone your IT skills working with Google Api Management (Apigee), Cloud (Azure), Linux, Apache/Tomcat/WebSphere, Shell/Perl scripting, AppDynamics, Splunk/ Automation Anywhere
• ensure production stability and availability for key operational business processes
• investigate and resolve incidents by identifying the impacted component, analyzing the impact and performing the right remediation measures
• define workarounds for known errors and initiate process improvements
• plan and execute BCM for applications and rollout new releases (including OS patching, certificate renewals)
• manage the full spectrum of Production Support responsibilities, based on the ITIL Framework: Incident and Problem Management, Change and Release Management, Risk Management

Your team :

You’ll be working in the WMPC Application Support team in Singapore. We provide platform services for internal key banking applications on latest technology stacks. As a Site Reliability Engineer you’ll play an important role in ensuring a smooth software integration and fast incident resolution in a highly automated environment and especially in the area of Apigee API management.
Our team provides application & infrastructure related technical support to ensure end-to-end production stability and availability with an unwavering focus and aim to serve client needs. Aligned to the UBS WMPC business and IT application service line, we ensure that our approach is oriented to uphold the trust and manage the relationship between IT and our financial advisers and their clients.

Your expertise :

• 5-10 years of Level2 production support experience in a global environment
• knowledge on Google Api Management and hands-on experience and good knowledge of Apache/Tomcat/WebSphere, Linux, Cloud (Azure) and automation/application monitoring tools like AppDynamics, Splunk/Selenium and Jenkins
• highly committed, resilient and have a strong focus on accountability with a commitment to resolving issues, managing stakeholder communication, and following the appropriate escalation matrix.
• strong analytical, problem solving and synthesizing skills
• able to drive service improvements (set up telemetry for early detection of incidents, fast recovery and automation of repetitive/manual tasks)

Employment Type: Full-time

About the Role:

We are seeking a skilled and proactive IT Level 2 EUCD (End-User Computing Devices) Assistant Specialist to join our dynamic IT support team. In this role, you will be guided to provide second-level technical assistance to ensure seamless operation and optimal performance of end-user computing devices and systems. Your expertise will be crucial in resolving complex technical issues and delivering exceptional service to our users.

Key Responsibilities:

• Assist in Level 2 technical support for end-user devices, including desktops, laptops, tablets, mobile devices, and peripherals.
• Troubleshoot and resolve hardware, software, and connectivity issues in a timely manner.
• Collaborate with helpdesk to escalate unresolved issues and ensure prompt resolution.
• Install, configure, and maintain end-user devices and related software applications.
• Support system upgrades, patches, and new software rollouts for end-user devices.
• Manage and update IT documentation, including FAQs and troubleshooting guides.
• Monitor and address vulnerabilities and compliance issues on end-user devices with other infrastructure teams.
• Provide excellent customer service by effectively communicating technical solutions to non-technical users.

Required Qualifications:

• Minimum 1 years of experience in IT support, specifically with end-user computing devices.
• Good technical knowledge of Windows, macOS, and mobile operating systems (iOS/Android).
• Experience with Active Directory, Office 365 and remote troubleshooting tools.
• Familiarity with endpoint security solutions and system management tools (e.g., SCCM, Intune).
• Strong problem-solving skills and ability to work independently under minimal supervision.
• Excellent communication and interpersonal skills with a customer-focused mindset.

What We Offer:

• Competitive salary and benefits package.
• A supportive and inclusive work environment.
• Exposure to cutting-edge technologies and projects.

How to Apply:

Interested candidates are encouraged to submit their resume and cover letter outlining their qualifications and experience.

Join us in delivering exceptional IT support and driving technological excellence!

Join Our Team at Thatz International Pte Ltd

Are you ready to embrace the new opportunities in the ever-evolving landscape of technology? At Thatz International Pte Ltd, we are committed to identifying exceptional talents to drive the growth of our Next-Generation digital solutions and services in the new norm. If you're passionate about leveraging technology to make a difference, we want to hear from you!

Our CORE VALUES:

· Integrity

· System

· Consistency

· Forward Looking

· Humanity, and

· Environmental Friendly

L1 Support Engineer

Work Location: Central, Singapore

Job Type: 2 Years Contract, subject to renewal

About the Role:

We are seeking a proactive and skilled L1 Support Engineer to join our IT team in providing top-notch technical support to end-users in the financial services sector. The ideal candidate will have a strong foundation in Azure and Microsoft technologies, a basic understanding of networking equipment such as ARUBA Access Points and Fortinet Firewalls, and the ability to resolve end-user IT issues efficiently.

Primary Responsibilities:

• Serve as the first point of contact for all IT-related issues, including hardware, software, and connectivity problems.
• Troubleshoot and resolve issues raised by end-users (EU) in a timely and effective manner.
• Document and escalate complex technical issues to higher support tiers when necessary.
• Support and maintain Microsoft 365 applications and related services.
• Assist with basic Azure cloud platform administration, including user management and resource monitoring.
• Provide basic support for ARUBA Access Points and Fortinet Firewalls, including monitoring, configuration, and troubleshooting.
• Collaborate with senior network engineers to address advanced network issues.
• Conduct routine checks on IT systems to ensure reliability and performance.
• Assist in deploying patches, updates, and configurations as required.
• Work closely with other IT team members to maintain a high level of IT service delivery.
• Ensure clear and professional communication with end-users to understand and address their concerns.
• Perform other related tasks as when required.

Job Requirements:

• 1-2 years of experience in an IT support or similar role, preferably within the financial services sector or SME environment.
• Strong knowledge of Microsoft technologies, including Microsoft 365 and Windows OS.
• Basic understanding of Azure cloud platform administration.
• Familiarity with ARUBA Access Points and Fortinet Firewall configurations.
• Excellent problem-solving and troubleshooting skills.
• Strong communication and interpersonal skills to interact effectively with end-users.
• Ability to prioritize and manage multiple tasks in a high-pressure environment.

How to Apply:

Ready to join Thatz? You can apply through our NextGig.Asia job portal, which is hosted by Thatz International. The job post can be easily found at https://nextgig.asia/Talents/JobSearch/External/?companyname=Thatz%20International%20Pte%20Ltd. Simply sign up and submit your application at https://nextgig.asia/ or send your resume to [email protected].

Shortlisted candidates will be contacted.

Equal Opportunity Employer:

We are committed to fair employment practices and consider all applications based on merit. We encourage diversity and do not discriminate based on race, religion, gender, or any other characteristic.

Data Protection:

Your privacy matters to us. By applying to this job advertisement, you consent to the collection, usage, and/or disclosure of your personal data in compliance with the Personal Data Protection Act.

Our Associate Recruitment Company:

Established in the Year 2000, Thatz Resources Pte Ltd (Agency License No. 04S4557) has been dedicated to matching top IT talent with our clients’ needs across all levels.

Stay Connected:

Follow us on Instagram, Facebook, LinkedIn, and Telegram to stay updated on our latest offerings and industry insights. Join our online community to explore endless possibilities with us!

Instagram: https://www.instagram.com/thatz_international

Telegram: https://t.me/EmployMebyThatz

Facebook: https://www.facebook.com/profile.php?id=100091735044533

LinkedIn: https://www.linkedin.com/in/thatz-recruiter-25234548

Stay Safe and Healthy!

Take care of yourself and those around you.

Perform a range of support tasks in the supply chain of business operations and logistics and provide assistance to team members.

Skillset

• Computer literacy: Data entry and typing, Sales/Ops Support Specialists need to have knowledge of basic spreadsheet and word files
• Customer service: should have strong professional etiquette and establish relationships
• Communication: Ability to communicate clearly and simply
• Problem-solving: Through critical, logical and creative thinking
• Ability to multi-task, operate under pressure and work as a team

Job responsibilities:

· Perform daily warehouse duties not limiting to Inbound (including break-bulk; re-packaging), Outbound (pick/pack), goods handling responsibilities

· Assist in basic stocktaking and inventory checks

· Maintain warehouse management system and general housekeeping duties

· Adhoc duties as advised by Supervisor

Requirements:

· GCE 'O' Level/ ITE or equivalent

· Familiar with inventory management & control procedure of indent, receipt, issue, storage & maintenance

· Emailing & Communications skills

· Candidates with relevant experience advantageous

· Meticulous and able to work within tight schedule

· Basic Excel knowledge

Location: Singapore (with the flexibility to work from home) and come to office as and when required.

We are looking for someone with CAT-2A Clearance

Required Skills:-

Database: HANA, MS-SQL

Operations: 24x7

Responsibilities:

• Database Incident Management, Event Management, Outage Management & Service Request Management
• Root Cause Analysis
• Support standard/non-standard Build activities
• Provide Database support to RDBMS such as HANA Database
• Supporting Backup & Recovery
• Alert handling and optimization
• Decommissioning of system/server as needed.

Responsibilities:

• Handling all indoor sales activities including new customer registration, preparing quotation and order management.
• Maintain quotation and sales order record and submit to management weekly.
• Contact oversea customers following sales calls to ensure ongoing customer satisfaction and resolve any complaints.
• Coordinate with other department to ensure sales process smoothly.
• Manage customer credit file up to date.

Requirements:

• Good command of written and spoken in English and Korean to communicate with Korean customers by email and calls.
• 1-2 years works experiences, no experience are also welcome.
• Proficient in Microsoft Office.
• Able to work independently with minimum supervision.