IT Support Engineer

Salary Range: $4000 - $4500
Working Days: 5 Days Mon-Fri 8.30AM-6.00PM
Location: Siglap

Job Summary

• Provide 1st and 2nd Level IT Support to end-users
• Manage IT assets through procurement, tracking, maintenance, refresh/renewal and disposal/ termination.
• Provide assistance in the implementation of new end-user computing technologies

Responsibilities:

• Provide 1st and 2nd Level IT Support to end-users
• Provide end-user IT support for both local and remote locations daily to ensure smooth business operation including end-user computing device performance monitoring
• Perform installation, configuration and maintenance of computers, workstations, applications and other related equipment and devices
• Perform IT asset lifecycle management including tech refresh, preventive maintenance (Eg. Laptops / Printers) and software license monitoring
• Responsible for the procurement of IT equipment, software and related products including administering procurement processes and supporting in requirements scoping and evaluation
• Manage IT vendors (service quality, feedback, improvements) and service contracts
• Provide assistance in the implementation of new end-user computing technologies
• Any other IT duties as assigned

Requirements:

• Recognized Diploma or Degree in Information Technology or equivalent
• Minimum 3 years of experience in providing IT support to end- user community
• Experienced in troubleshooting IT issues at L1/L2 support levels and escalating to higher levels of IT support

✅The Supreme HR Advisory Pte Ltd EA No: 14c7279

✅SAMUEL SIAW Reg No: R24124745

• Position: Desktop Support Engineer (Band 1)
• Working Location: Tuasx2 / Jurong / Changi (Client Site)
• Working Days : 5 Days ( Mon- Fri)
• Working Hours: 8am-5pm
• Salary Range: $2,700-$3,200

Interested applicants can also send your resume to WA: +65 8016 4051(Ms Lynne) and allow our Consultant to match you with our Clients. No Charges will be incurred by Candidates for any service rendered.

TAN LEE XIAN Reg No: R24123487

The Supreme HR Advisory Pte Ltd EA No: 14C7279

Job Description

• Desktop Technician will provide day to day local\remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system.
• Facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Center.
• Desktop Support Engineer provides Break Fix, fault diagnosis and resolution.
• Providing fault analysis to customer’s various core operating systems and platforms, as well be able to provide support and apply desktop fault resolution for the approved application suite.

Position Responsibilities and Functions

• Provide first/second level contact and problem resolution for customer issues.
• Work with Third Party Vendors to remediate complex AV issues as needed.
• Provide timely communication on issue status and resolution.
• Maintain ticket updates for all reported incidents.
• Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, another authorized desktop application.
• Should have basic knowledge of Mac operating system, to support Apple pc users.
• Install, upgrade, support and troubleshoot for printers, computer hardware.
• Performs general preventative maintenance tasks on computers, laptops, printers.
• Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment.
• Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software.
• Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms.
• This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned.

Qualifications and Skills

• Bachelor Degree or equivalent in Computer Science or related field.
• CompTIA A+, Microsoft Certified Professional (MCP) or better.
• 1-2 years’ experience in Windows Desktop support.
• Windows 7-10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems.
• Mobile device management including IOS and Android devices, Enterprise encryption solutions, Windows PC/laptop management via Active Directory.
• Proven analytical, troubleshooting and problem solving skills.
• Willing to work off-hours and weekends when required for projects or emergency support.

In addition the Band 1 Technician will mentor and assist Band 0 technicians in their work and provide support to Band 2 Technicians in resolving tickets.

Position: Desktop Support Engineer (Band 1)
Working Location: Jurong / Changi (Client Site)
Working Days : 5 Days ( Mon- Fri)
Working Hours: 8am-5pm
Salary Range: $2,600 - $2,800

Interested applicants can also send your resume to WA:+65 8839 3566 (Ms Angel) and allow our Consultant to match you with our Clients.

No Charges will be incurred by Candidates for any service rendered.

LIEW ONN KEE REG NO : R22108518

THE SUPREME HR ADVISORY EA NO:14C7279

Job Description

• Desktop Technician will provide day to day local\remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system.
• Facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Center.
• Desktop Support Engineer provides Break Fix, fault diagnosis and resolution.
• Providing fault analysis to customer’s various core operating systems and platforms, as well be able to provide support and apply desktop fault resolution for the approved application suite.

Position Responsibilities and Functions

• Provide first/second level contact and problem resolution for customer issues.
• Work with Third Party Vendors to remediate complex AV issues as needed.
• Provide timely communication on issue status and resolution.
• Maintain ticket updates for all reported incidents.
• Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, another authorized desktop application.
• Should have basic knowledge of Mac operating system, to support Apple pc users.
• Install, upgrade, support and troubleshoot for printers, computer hardware.
• Performs general preventative maintenance tasks on computers, laptops, printers.
• Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment.
• Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software.
• Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms.
• This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned.

Qualifications and Skills

• Bachelor Degree or equivalent in Computer Science or related field.
• CompTIA A+, Microsoft Certified Professional (MCP) or better.
• 1-2 years’ experience in Windows Desktop support.
• Windows 7-10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems.
• Mobile device management including IOS and Android devices, Enterprise encryption solutions, Windows PC/laptop management via Active Directory.
• Proven analytical, troubleshooting and problem solving skills.
• Willing to work off-hours and weekends when required for projects or emergency support.

In addition the Band 1 Technician will mentor and assist Band 0 technicians in their work and provide support to Band 2 Technicians in resolving tickets.

• Position: IT Field Service Engineer (Maintenance support/Servers/ Network/ Storage for-IBM/DELL/ HP)
• Location: Ubi Techpark
• Working hours: 5 days work week; Monday to Friday: 9am - 6pm
• Salary (commensurate with experience): Gross up to $5500 (Basic up to $4000 + OT) + AWS + Allowance for mobile phone; Education Subsidy if applicable + Group Medical Plan
• Duration: Permanent
• Industry: Information & Communications Technology (ICT)

Main Responsibilities:

• Provide post sales maintenance support on servers/storage (IBM/HP/DELL/SUN) and operating systems (Linux/Unix/Windows) at customer locations;
• Troubleshooting and replacement of hardware;
• Troubleshooting of operating system;
• Handling of hardware migration/implementation project;
• Perform preventive and proactive maintenance;
• Escalation and management of complex issues.

Requirements:

• Diploma holder or above in Computer Engineering/Science or related discipline;
• Possessed at least 3 years of experience in IT hardware maintenance service on server, network and storage preventive.
• Strong server and storage hardware configuration knowledge will be an advantage;
• Be a quick learner in acquiring new system skills and working with new technologies;
• Capable of using operating systems: Microsoft Windows, Unix, ESX, and Linux are preferable;
• Proficiency in solving computer hardware related issues for IBM, DELL, and HP;
• Able to provide nonoffice hours standby and support service

Email to: [email protected] or call me at: 6398 5689 for more information.

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Join us on Linkedin: www.linkedin.com/company/search-personnel-pte-ltd

***We do not charge our candidates any referral fee nor bind them with any contract.***

Jane Chua

Associate Consulting Director (APAC)

License no: 13C6684

EA Personnel: R2197224

Thank you for your interest in this position. Our shortlisting period is 3 working days. Only shortlisted candidates will be contacted for further consideration.

If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend that you continue your job search to maximize your opportunities. We wish you all the best and should we have any suitable roles that match your experiences/ qualifications/ preferences, we will reach out to you.

Overview:

Rapiscan Systems is an industry leader in detection technology, providing cargo and vehicle inspection systems and services for ports, borders, military, high-threat facilities, and checkpoints to help customers combat terrorism, drug smuggling, illegal immigration, and trade fraud. We offer a broad array of scanning system configurations that leverage low-, medium-, and high-energy X-ray technology – or multiple X-ray technologies – to address each customer’s unique security application requirements. Our commitment to excellence in imaging performance, innovative design, and uncompromising quality ensures our solutions consistently deliver best-in-class imaging, high reliability, and operator satisfaction, to help customers find threats and contraband with ease and confidence.

Responsibilities:

Manage Daily Operations:

• To ensure timely and accurate order processing, facilitate communications within the organization and customer on orders related matters, maintaining records, and ensuring compliance with policies.
• Systematic handling of orders from inception to completion, including order creation, processing, fulfillment, delivery and liaise with finance to meet invoicing requirements.
• Build and maintain close working relationship with customers to enhance customer satisfaction.

Management of Equipment Orders:

• Handle customer PO /CAF receive from sales team, check and verify the details of the order.
• If anything in the PO/CAF is not in order, work with the sales team/ customer to rectify, amend and or request for revised PO/CAF, etc.
• Execute order within the company's guideline and obtain the required approvals.
• Upon receiving the required approvals in accordance with company’s guideline, process the order in the system.
• If PO requires compliance requirements, for example requires export license, end user statement, import license, etc, work with sales team/ customer and compliance team to obtain the required documents and approvals.
• Regularly maintain and update booking in the global booking report, order backlog and book and ship report.
• Once the order is processed, update the factories of the intercompany PO/SO that had been generated and work with factory to provide the ship date.
• Send Sales Order Acknowledgement and or Proforma Invoice for advance payment or/ issuance of LC to customer.
• Work closely with factory on the order status and update customer.
• Regular team meetings with factories on order fulfillment, management of order related issues, etc.
• For LC orders, work with customer and factory on the LC requirements.
• Regularly monitor backlog orders to ensure everything is in place when due for shipping, e.g. advance payment is received, valid LC is in place, freight forwarder information for FCA shipment is available.
• Work with customer and logistics team of the respective factories to arrange the shipment and the requried shipping documents.

Qualifications:

• Diploma/ Degree or comparable experience.
• Commercial background and professional experience.
• 2-3 years similar work tasks with industrial products.
• Experience with MS Office.
• Strong communication and presentation skills.
• Ability to work under pressure in a fast-paced working environment.
• Fluency in both written and spoken English.
• Resourceful with problem solving skills as need to work independently with minimal supervision.

Purpose of the Job

Responsible for ensuring elderly clients’ safety in transportation while performing driving or escort duties. Possess a valid licence to drive the class of vehicle use during duty and maintains the vehicle in good condition regularly. Observe safety precaution on the road and ensure the safety of the elderly during transition.

Key responsibility areas

Driving Duties

• Strict adherence to traffic compliances and implement measures according to Active Ageing Centre and prevailing government agencies’ guidelines.
• Provide good customer service to clients and family members in transportation matters and coordinate with the team.
• Attend to basic care needs of clients.
• Ensure safe restraints of clients
• Drive or escort clients on transport to & from centre/clinics/medical institutions/outing destinations.
• Conduct general maintenance and cleanliness of the vehicle and in-vehicle equipment at all times.
• Send vehicle for ad-hoc or regular maintenance during non-operating days or hours.
• Assist to manage accidents, incidents and emergencies during transportation
• Assist in despatch duties like delivery of documents or collection of donations, donations-in-kind or office supplies.

Centre Support Duties

• Perform area cleaning like simple washing of showering/toilet facilities whenever necessary
• Assist in proper washing of utensils used by clients
• Assist in maintaining the cleanliness of the gardens like sweeping of leaves/branches and clearing of fruit drops.
• Assist in watering of plants in the garden.
• Ensure vector control like regular inspection and clearance of stagnant water.
• Assist in simple repair works as well as supervision of some contractor works.
• Assist in visual checking of food, safe preparation and distribution of food.
• Implement safe strategies to manage different behaviours of clients.
• Assist clients and team in external outings.
• Perform other duties as assigned by the Centre Manager/Management.

Required qualifications and experience:

• Minimum Primary school education
• Possess valid Class 3/4 Driving License and/or Defensive Driving Certificate preferred
• Minimum 2 years of driving experience and assistance to elderly clients in a Senior Care Center or with similar setting.

Required Competencies:

• Physically fit and able to assist in lifting or transferring of clients and carry some heavy loads
• Ensure that road safety for elderly are observed and ability to complete the essential duties safely.
• Ability to maintain regular, punctual attendance consistent with the local standards of agency.
• Must be able to do simple documentation of work.
• Able to converse in simple local languages and dialects.
• Reliable team member, possess positive work and good interpersonal skills.

We are currently seeking for an experienced IT Support Engineer to provide Support to the end-user for the installation, administration and trouble-shooting of company hardware and IT Business Applications for a Medtech MNC client based in Singapore

Job Details:

• Have a solid technical skill with diversity of thought and creative solutions that are in the best interests of our customers globally.
• Develop, test, and debug automated tasks (Apps, Systems, Infrastructure)
• Troubleshoot priority incidents, facilitate blameless post-mortems.
• Work with development teams throughout the software life cycle ensuring sustainable software releases.
• Perform analytics on previous incidents and usage patterns to better predict issues and take proactive actions.
• Build and drive adoption for greater self-healing and resiliency patterns.
• Lead and participate in performance tests; identify bottlenecks, opportunities for optimization, and capacity demands.
• Adhere to firm-wide architecture standards, risk management and security policies.
• Team player and ability to work in Global Team setup, product owners and business team to develop, build & support application.
• Communicate and collaborate on development items with global team, as well as raise/work to resolve issues impacting development.
• Postproduction application support
• Participate in quality assurance, peer reviews and code reviews Qualifications.
• Build processes supporting data transformation, data structures, metadata, dependency, and workload management.
• Good understanding of networking protocols and cybersecurity best practices in public cloud environment
• Advanced working SQL knowledge and experience working with RDBMS, Hadoop, and NoSQL DB.
• Experience performing root cause analysis on internal and external data and processes to answer specific business questions and identify opportunities for improvement.
• Build processes supporting data transformation, data structures, metadata, dependency, and workload management.
• A successful history of manipulating, processing, and extracting value from large datasets.
• Working knowledge of message queuing, stream processing, and highly scalable ‘big data’ data stores.
• Experience supporting and working with cross-functional teams in a dynamic environment.
• Strong understanding of DevOps practices, tools, and techniques.
• Degree in Computer Science/ IT or other related fields
• Experienced deploying application in a containerized environment using Docker/Kubernetes/PCF/Openshift/AWS etc.
• In-Depth OS experience (RHEL, Ubuntu, Windows Server) with strong debugging, troubleshooting, and problem-solving skills.
• Experience in site reliability engineering in one of the following languages: Python, Java, PowerShell, shell scripting.
• Hand-on experience with cloud-based technologies and tools especially in deployment, monitoring and operations, such as Prometheus, Splunk, Elasticsearch, Grafana
• Strong working knowledge of modern development technologies and tools such Agile, CI/CD, Git, Terraform and Jenkins.

Your responsibilities will include but not limited to;

• Collective responsibility with the rest of the global support team to ensure the Service Management ticket queues are effectively managed based on priority & commitment.
• Effective management of your personal ticket queue.
• Fundamental to advanced troubleshooting for day to day incidents or requests from Illumina End Users involving hardware, software or networking. Ensuring that all efforts are captured on to the ticketing system.
• Basic Mobility Support
• Project Support and Potential Leadership of Project Initiatives (Large Scale IT Objectives).
• Basic Asset Management processes adherence to support ongoing accuracy of Asset Inventory Database and Stock. Effective management of hardware and software distributed to employees.
• Knowledge Base Usage, Reference and Collective Improvement.
• Timely support of End User Issues or Requests.
• Assisting hiring manager on onboarding process and preparation of IT equipment of new employees (IT portion).
• Occasional Creation of various forms of documentation. (Processes, Policies, Training Material, Quick Reference Guides, Knowledge base articles).
• Understanding of various metrics reflecting the group’s performance.
• Management of Project assignments and relevant activities as necessary in order to remain on-schedule for critical objectives.
• Narrowing down issue and redirecting issues to SME as and when necessary.
• Report customer feedback and potential improvements.

The following core skills are highly desirable;

• At least 2 years’ experience in the IT industry and Customer Service Role
• At least 2+ years’ related experience with increasing responsibility in a Service and Support technical role for a midsize or larger organization (700+ user environment).
• Must possess excellent customer service skills and have the ability to interact professionally with a diverse group, executives, managers, subject matter experts and business users.
• Maintains a high degree of professionalism in actions, demeanor and dress.
• Requires a high level of expertise in both Windows and Apple operating systems, platform software and associated hardware. Understanding of networking principles and printing environments.
• Possess a strong technology background with the ability to execute a task or project to completion.
• Demonstrated ability to manage the full lifecycle of an End User computing environment from hire to refresh/retire.
• Organized and deadline driven with the ability to track multiple tasks simultaneously. Able to effectively set priorities and work well under deadlines with a strong attention to detail.
• Excellent teamwork skills and the ability to work unsupervised.
• Demonstrated performance and aptitude consistent with Illumina core values and culture.
• Handles confidential and sensitive matters with tact and diplomacy.
• Understanding of ITIL principles

As a sales support administrator, you will:

1. Assist to list in SKUs, follow up on sales requests and action items.

2. Attend customer meetings ( in house or on site ) , take minutes and ensure follow up of action items.

3. Assist in Accounts Receivables , ageing debts follow up.

4. Assist the Accounts team in support duties.

5. General admin office support duties and as and when tasked by management.

6. Assist to manage marketing activities and programs.

Experience: 6-9 Years

Role: Production Support Analyst

Key Responsibilities:

· Provide 24x7 production support onsite / offsite.

· Investigate production issues, determine production defect severity and provide workaround to user if feasible to move business forward

· Manage and respond to users on timely manner.

· Log incident ticket for production issues and user queries

· Provide necessary information needed for further investigation to next level support (L3) to proceed with fix

· Prioritize defects and plan for production release based on defect criticality or align with quarterly release

· Follow up on defect and incident closure and meet incident closure KPI

· Share production defect support learning with QA team and development team to improve application quality and minimize future defects

· Make sure system availability as per respective agreed SLA

· Support EOD batch run

· Perform annual Disaster Recovery (DR) exercise for supported applications

· Provide support to System Engineers on server level patches / upgrade as and when applicable

· Ensure proper knowledge transfer (KT) from project / development team before enhancement release

· Ensure application documentation is properly updated for each production release.

Key Requirements:

Education:

· Bachelor’s degree in computer science or related field.

· At least 6 years’ relevant experience preferably in a Finance Institution.

Essential:

· At least 10 years of Mainframe experience.

· At least 5 years of solid Base CARDLINK (Credit and Debit Card System) hands-on experience.

· Cards and payments domain Knowledge.

· Expert knowledge and experience in COBOL, JCL, VSAM, CICS, MQ Series, Ezytrieve.

· Expert knowledge and use of Mainframe tools such as; Control-M, Endevor, File-Aid, Control-M.

Prior application or production support experience is a plus

Key Domain/ Technical Skills:

· Mainframe, Cardlink

· COBOL, JCL, VSAM, CICS, Ezytrieve

· Microsoft Office.

Key Accountabilities:

• Provide Level 2 Customer Support for Marine in APAC for Subsidiaries, Distributors, Service Partners and Customers.
• Responsible for Marine Product Support.
• Support the Customer Care Center Duty Manager.
• Attends to all technical enquiries and work with Factory's Level 3 and R&D.
• Provide leads and support to After-Sales Dept.
• Coordinates service recoveries, support installation and commissioning.
• Provide on-site investigations/troubleshooting in the APAC region when required.
• Support warranty claims evaluation and provide justification for approval and rejection according to PSPM.
• Coordinates with Failure Analysis Center to carry out FAC as required.
• Any other Support Requirement to the region.

Qualifications and Skills:

• Minimum Diploma/Degree in engineering (Mechatronics, Mechanical or Electrical/ Electronic)
• At least 5 to 10 years working experiences with high level of experience/ expertise and sound knowledge of Marine and Diesel engines, components, and systems.
• Experience in ship building industry an advantage.
• Good knowledge of Customer Service/ After Sales matters
• Ability to understand electrical and mechanical drawings, specifications and documentations.
• Good coordination, troubleshooting, logical- and analytical skills
• Good computer skills and good familiarity with relevant software and information sources
• Strong drive and initiative with the ability to work under pressure and highly independent
• Good and professional communication (fluent English in speaking and writing), interpersonal and leadership skills.
• Able to travel when required.

We are a leading provider of behavioural therapy for children on the Autism Spectrum and those with ADHD, learning difficulties with more than 20 years of experiences.

We are looking for positive & proactive Admin Marketing Support to work in a fast-paced energetic team.

We invite you to apply if you meet all of the following requirements.

REQUIRED DAILY/MONTHLY DUTIES

• Provide admin support in all aspects of centre operations and good follow up on emails and calls received.
• Assisting with the setup, facilitation and completion of marketing projects
• Manage social media platforms and content creation of any marketing collaterals
• Support the company in developing sales strategies, marketing campaigns and on collecting and interpreting marketing analytics
• Any other ad-hoc duties as assigned.

The ideal candidate would be:

· Diploma or Degree in any field

· Proficient in using Microsoft Office and strong office administration skills

· Proactive, independent, meticulous and organized

· Able to handle multiple responsibilities in a small, fast-paced environment

· Able to learn web-based system for appointment booking, schedule, etc.

· Patient, understanding and able to display professionalism in handling & receiving inquiries and clients.

· The ideal candidate will have prior experience in a similar setting.

Work days (Monday to Friday) from 9am to 6pm.

Please email your detailed resume with a photo to [email protected]

Do indicate your earliest availability.

We regret only shortlisted applicants will be notified

The Senior End User Computing Engineer will be responsible for architecting, implementing and managing a comprehensive range of end-user computing devices including desktops, laptops, tablet (eg: iPads). This role focuses on migration projects, performance optimization and the integration of various EUC technologies. The ideal candidate should have extensive experience in EUC solutions and technical leadership.

Key Responsibilities:

Solution Architecture: Design and architect end user computing solutions encompassing physical desktops, laptops, tablets (iPads), virtual desktops and think clients. Develop detailed technical specifications and deployment strategies.

Device Management: Implement and manage a variety of EUC devices including windows PCs, iPads, Thin Clients. Ensure efficient provisioning, configuration and lifecycle management.

Virtual Desktop Infrastructure: Lead the implementation and management of thin client and VDI solutions, including VMware Horizon. Optimize performance and ensure high availability.

Operating System Deployment: Oversee the deployment and management of operating systems (Windows 10/11) using tools such as MECM, Altiris, Intune and other device management solutions.

Migration Projects: Lead and manage complex migration projects involving transitions from on-premises to cloud-based solutions, upgrade of operating systems and migration of applications and user data across varies devices.

Automation and Scripting: Utilize scripting languages to automate provisioning, configuration and management tasks. Develop scripts for bulk deployments and device managements.

Performance Optimization: Monitor and analyze the performance of EUC environments. Implement optimization techniques to enhance system efficiency, reliability and user experience across all device.

Security and Compliance: Implement and manage security measures for EUC environments, including endpoints protection, encryption, secure access and compliance with organizational policies and industry regulations.

Technical leadership: Provide expert guidance and technical leadership on EUC technologies. Conduct design reviews, technical discussions, and lead cross-functional teams in implementing solutions.

Troubleshooting and Support: Address and resolve complex technical issues related to EUC devices and environments, perform root cause analysis and implement corrective actions to prevent recurrence.

Documentation: Develop and maintain comprehensive documentation, including architecture diagrams, deployment guides, device management procedures and troubleshooting documentation. Ensure knowledge transfer to relevant teams.

Training and Mentoring: Provide training and mentorship to junior team members and end users on new technologies, device management practices and best practices.

Any other ad hoc duties as assigned by supervisor.

Qualifications:

Experience: 8+ years of experience in end-user computing, including significant experience in designing and implementing EUC solutions across a diverse range of devices and leading migration projects.

Technical Skills:

Operating systems: Extensive experience with Windows 10/11, iOS

VDI Solutions: Advanced knowledge of VMware Horizon, Microsoft Azure Virtual Desktop, Thin clients

Device Management: Proficiency in managing desktops, laptops, thin clients using Microsoft End Point Manager (Intune), MECM, Altiris and Mobile Device Management Solutions.

Security: Experience with endpoint security solutions, encryption technologies and security best practices.

Problem-Solving: Excellent problem-solving skills with a focus on troubleshooting complex technical issues across multiple devices.

Communication: Strong verbal and written communication skills, with the ability to present technical concepts to non-technical stakeholders.

Leadership: Demonstrated leadership abilities, including experience leading cross-functional teams and mentoring junior staff.

Interested applicants, please email your resume to Andre Chua Jing Ming

Email: [email protected]

CEI Reg No: R1989053

EA Licence No: 99C4599

Recruit Express Pte Ltd

• Experience in application support role for min 5 years for support and good knowledge of Java, Unix/Linux, SQL
• Recent experience in working with Java J2EE applications
• Experience in Unix commands , SQL queries
• Experience in programming languages such as JAVA/J2EE.
• Knowledge of web applications, batch jobs, JBOSS, MariaDB, SQL, Shell
• Knowledge of Job scheduling, MQ setup
• Dynamic individual with thirst to learn
• Strong team player with excellent inter-personal skills & ability to meet SLAs

• Have a solid technical skill with diversity of thought and creative solutions that are in the best interests of our customers globally.
• Develop, test, and debug automated tasks (Apps, Systems, Infrastructure)
• Troubleshoot priority incidents, facilitate blameless post-mortems.
• Work with development teams throughout the software life cycle ensuring sustainable software releases.
• Perform analytics on previous incidents and usage patterns to better predict issues and take proactive actions.
• Build and drive adoption for greater self-healing and resiliency patterns.
• Lead and participate in performance tests; identify bottlenecks, opportunities for optimization, and capacity demands.
• Adhere to firm-wide architecture standards, risk management and security policies.
• Team player and ability to work in Global Team setup, product owners and business team to develop, build & support application.
• Communicate and collaborate on development items with global team, as well as raise/work to resolve issues impacting development.
• Postproduction application support
• Participate in quality assurance, peer reviews and code reviews Qualifications.
• Build processes supporting data transformation, data structures, metadata, dependency, and workload management.
• Good understanding of networking protocols and cybersecurity best practices in public cloud environment
• Advanced working SQL knowledge and experience working with RDBMS, Hadoop, and NoSQL DB.
• Experience performing root cause analysis on internal and external data and processes to answer specific business questions and identify opportunities for improvement.
• Build processes supporting data transformation, data structures, metadata, dependency, and workload management.
• A successful history of manipulating, processing, and extracting value from large datasets.
• Working knowledge of message queuing, stream processing, and highly scalable ‘big data’ data stores.
• Experience supporting and working with cross-functional teams in a dynamic environment.
• Strong understanding of DevOps practices, tools, and techniques.
• Degree in Computer Science/ IT or other related fields
• Experienced deploying application in a containerized environment using Docker/Kubernetes/PCF/Openshift/AWS etc.
• In-Depth OS experience (RHEL, Ubuntu, Windows Server) with strong debugging, troubleshooting, and problem-solving skills.
• Experience in site reliability engineering in one of the following languages: Python, Java, PowerShell, shell scripting.
• Hand-on experience with cloud-based technologies and tools especially in deployment, monitoring and operations, such as Prometheus, Splunk, Elasticsearch, Grafana
• Strong working knowledge of modern development technologies and tools such Agile, CI/CD, Git, Terraform and Jenkins.

Roles & Responsibilities

Oversee the IT operations within the organization, ensuring timely and efficient support to enhance staff satisfaction.

Provide assistance with helpdesk tasks as needed.

Coordinate, plan, and manage IT services and activities to ensure smooth operations aligned with business objectives.

Ensure successful project and change management, delivering solutions that meet technical, functional, performance, and business requirements.

Collaborate with internal teams and external vendors to propose and implement technical solutions, establishing key performance indicators (KPIs) and ensuring vendors meet contractual obligations for successful project outcomes.

Ensure adherence to enterprise technology practices and project management standards, maintaining quality and consistency.

Monitor key project milestones, adjusting plans and resources as necessary to meet objectives and deadlines.

Oversee IT asset management, inventory, and documentation to ensure accurate records and efficient processes.

Facilitate communication across the organization on project scope, budget, risks, and resources to promote transparency and collaboration.

Manage IT procurement, including obtaining quotes, entering procurement details, and ensuring efficient workflows.

Prepare, consolidate, and review reports and documentation to support project tracking, decision-making, and continuous improvement efforts.

Perform additional duties as assigned by management to support overall IT operations and projects.

Requirements:

Bachelor’s degree in computer science or IT.

At least 5 years of experience in IT service delivery or a related field.

Proficiency in Microsoft products.

Knowledge in Networking, System Administration, cloud-based infrastructure, and Cybersecurity is a plus.

Experience with IT auditing is an advantage.

A team player who can work independently and handle pressure effectively.

Resourceful, proactive, organized, and adaptable to fast-paced changes.

Strong communication skills and the ability to prioritize tasks efficiently.

Production Support Consultant

Smart IMS is a leading provider of information technology solutions, offering a wide range of services to businesses worldwide. With a strong focus on innovation and customer satisfaction, we help organizations streamline operations, improve efficiency, and achieve their strategic goals.

We are currently looking for a Production Support Consultant to support and maintain the production environment to ensure availability of critical services for daily operations of business.

Responsibilities:

- Deliver 1st and 2nd line support for market application production services.

- Partner with the global support teams, infrastructure and development teams to ensure quality support to our end users.

- Report & escalate incidents to the appropriate chain of command with focus on business and technology communications to end users and senior management.

- Work with BCP coordinators to perform disaster recovery exercises and assist with audits.

- Carry out post incident review with development and infrastructure teams.

Requirements:

- Relevant experience in production support in a financial service environment.

- Technical proficiency in Oracle SQL, UNIX-flavor operating systems, and automation tools.

- Familiar with ITIL incident change management environment.

- Functional knowledge in Equity and Derivatives products is a plus.

Additional Information:

- Location: HarbourFront

- Working hours: Monday to Friday, 9 am to 6 pm.

- Competitive salary commensurate with experience, with 14 days of Annual Leave and above market medical coverage / insurance.

- Renewable contract until 14 July 2025, with 2 months' notice period.

ALG has an opportunity as a Flight Crew Support Officer with our international airline client. This is a long-term contract position based in Singapore.

The candidate should be prepared to perform shift duties and be proficient in the use of PC, mobile devices and office software e.g. Word, Excel.

Prior experience in Operations in the airline industry / airport premises will be advantageous.

Considering that the staff may need to enter the transit area of the airport, he/she will be required to clear security checks.

The key responsibilities for the support staff will include:

• Managing inventory (including issuing, returning and fault reporting) of mobile devices/electronic devices;
• Housekeeping of devices and related accessories (including but not limited to cables, adaptors, charging carts);
• Attending to crew queries and performing administrative duties such as data compilation/preparation of reports; and;
• Handling device administration (including resetting and updating device/OS settings);
• Collecting or arranging for the collection of mobile devices and related accessories from crew arriving into Singapore (at any terminal); and
• Supporting the dissemination of eMemos and updated e-documents/notifications to crew.

During the lull periods, the staff may be called-upon to assist with the following:

• Supporting the serviceability for kiosk PCs and printers (including fault reporting and replacing consumables); and
• Other ad-hoc over-the-counter duties.

Requirements:

• Shift work based on roster
• Able to work independently in a fast paced environment
• Proficient in MS Office
• Must be PC literate
• Good communication skills

If you are interested in this role, please APPLY NOW! Please note that only shortlisted candidates will be notified.

EA License Number: 11C4379 | Registration Number: R23113794

Chugai Pharmabody Research Pte. Ltd. (“CPR”) was established in Singapore as a wholly-owned subsidiary of Chugai Pharmaceutical Co., Ltd (Chugai), a member of Roche group, in January 2012 and started operations on July 2, 2012. Located at Biopolis in Singapore, it aims to generate new antibody drugs based on Chugai’s proprietary antibody engineering technologies, such as recycling antibody®, sweeping antibody®, bispecific antibody, various Fc engineered antibodies, and other new antibody engineering technologies that are under development.

Senior Research Support Officer in Research Support Unit

Facility Management:

• Establish short term (1 – 3 years) and long term (5 years and above) facility management plan to be in line with company’s business continuity plan.
• Establish the facility monitoring system in cooperation with external vendors.
• Conduct facility management, such as repair works and maintenance works, in cooperation with external vendors.
• Arrange the relocation of lab and equipment in line with research activities.
• Schedules and oversees the use of space, resources, and lab/equipment in line with research activities.

Requirements:

• General degree with minimum 8 years of facility management experience in the life science industry.
• Business proficiency in Japanese Language is a must to liaise with Japanese speaking colleagues and clients.
• Proficient in Microsoft Office Applications such as Word, Powerpoint, Excel, Outlook, Forms etc.

Interested applicants are invited to apply with their detailed resume, qualifications, availability, current and expected salary.

For more information regarding our Company, you may refer to our website at:

http://chugai-pharmabody.com/

We regret that only short-listed candidates will be notified

Job Description

• provide adhoc technical support on daily basis ;
• see through the implementation of custom mobile app ;
• set up and maintenance of servers ;
• procurement and recording of company IT assets ;
• diagnose and troubleshoot technical issues

Job Requirements

• Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role
• Good understanding of computer systems, mobile devices, mobile applications and other tech products (including maintenance of CPU set)
• Familiar with infrastructure set-up, server/firewall set-up, administration of server and domain (including domain migration)
• Proficient in Microsoft Excel (VBA is a plus)
• Excellent problem-solving and communication skills
• Diploma in Information Technology, Computer Science or relevant fields

The Department and Position

The department is responsible for development and maintenance of Capital Market IT applications (in-house and package) used worldwide, covering Front Office (Murex, Apex, Orchestrade…), Back Office (Summit, Calypso…), Market data referential (Asset Control..), Market Risk (in-house application on big data technologies).

“Run the bank” is the first mission of IT department. It involves many front line IT professionals who understand the nature of business operations, timing of activities & data flowing through internal and external systems.They are continuously working with business users, infrastructure engineer and system managers.

The Static and Market Data team works across the full value chain to feed FO, BO and Risk department with Static Market Data to sustain business activities.

The candidate will join the Singapore Capital Market Run the bank team in charge of running applications managing Static and Market data used by all bank application. The team works closely with other teams supporting Front-Office applications (Murex, Apex, Orchestrade…), Back Office and Market Risk applications.

Main Responsibilities

Application monitoring responsibilities

• Define and implement in coordination with the build team the needed application monitoring.
• Supervise and monitor daily and monthly chains and handle user request by working closely with project, infrastructure and production teams.
• Support overnight batches which take place during the Singapore Morning and early afternoon time to ensure that problems are swiftly analyzed and resolved to minimize down-time.
• Process and issue daily, weekly and monthly reporting on data quality of risk chain in which the activity is usually more intense on monthly run.

Incidents and Requests management (business users and others IT teams)

• Provide level 1 and level 2 application support to business users (trader, risk manager, market risk monitoring operator, back-office and middle-office analyst, market data administrator,…)
• Analyze and manage incidents/problems/requests.

Problem management and continuous improvement

• Prepare and maintain knowledge base for each of the application in the scope of the team in coordination with the build team and the ops team.
• Collaborate with build team to assess the priority of the problem and follow-up the resolution, even contributing to the definition of long term solution.
• Provide non-functional requirement to the build team to implement monitoring as code whenever available.

The Support analyst should have a pro-active mindset in security, incident preventive measures, productivity and global improvement of the quality of service. Candidate should have a strong appetite in the capital market functional business.

Qualifications and Profile

Candidates should have 4+ years experience in application support activity.

• ITIL certification.
• Good understanding of Capital Markets Domain and market activities.
• Relevant experience on Asset Control software
• Exposure to the Capital Markets with proficiency in financial instruments (Bonds, Rates, Equity, etc..), trading lifecycle and specifically market data.
• Relevant experience with working with external source like Bloomberg, reuters
• Expertise in static market data with knowledge of data types, sources, and uses within financial systems, including reference data, price data.
• Proven experience in technical proficiency with strong skills in SQL,
• High level of proficiency in unix/linux scripting.
• Should be able to doSLA & KPI management, client communication & interaction
  Predictive analysis, consulting, escalation management
  Risk analysis and project execution
  
• Appetite for continuous improvement and automation.
• Strong knowledge in XML, PL/SQL, MQ, CFT and Control-M.
• Knowledge of monitoring solutions (E.g ITRS Geneos, Elastic Search)
• Excellent communication and interpersonal skills.
• Strong analytical and troubleshooting skills.
• Ability to work well under pressure.
• Autonomous, self motivated and excellent team player.
• Strong perseverance and diligence towards attaining goals and effective time management.

The candidate should have analytical and problem solving skills, a pro-active mind-set in security, proven ability to work individually under pressure. Team player with good interpersonal skills. Excellent written and verbal communication skills.

All candidates, but particularly seniors, will be held to high a standard when it comes to communication, both oral and written. You should have good expository style, be able to explain yourself clearly and concisely, especially when the subject is technical and complex. It goes without saying that your English must be extremely fluent.

Education

• Intermediate level (min. 4 years)

Shift Timings

• Work hours : 8:45am – 6:30pm SGT and shift rotation 5PM – 2AM SGT
• Rotational Week-end support.

Next Step

Prepare your updated resume and expected package.

Simply click on 'Apply here' or email to [email protected] to drop your resume

All shortlisted candidates will be contacted.

Prasant Sirohi

EA License Number: 91C2918

Registration Number: R22106307

• Have a solid technical skill with diversity of thought and creative solutions that are in the best interests of our customers globally.
• Develop, test, and debug automated tasks (Apps, Systems, Infrastructure)
• Troubleshoot priority incidents, facilitate blameless post-mortems.
• Work with development teams throughout the software life cycle ensuring sustainable software releases.
• Perform analytics on previous incidents and usage patterns to better predict issues and take proactive actions.
• Build and drive adoption for greater self-healing and resiliency patterns.
• Lead and participate in performance tests; identify bottlenecks, opportunities for optimization, and capacity demands.
• Adhere to firm-wide architecture standards, risk management and security policies.
• Team player and ability to work in Global Team setup, product owners and business team to develop, build & support application.
• Communicate and collaborate on development items with global team, as well as raise/work to resolve issues impacting development.
• Postproduction application support
• Participate in quality assurance, peer reviews and code reviews Qualifications.
• Build processes supporting data transformation, data structures, metadata, dependency, and workload management.
• Good understanding of networking protocols and cybersecurity best practices in public cloud environment
• Advanced working SQL knowledge and experience working with RDBMS, Hadoop, and NoSQL DB.
• Experience performing root cause analysis on internal and external data and processes to answer specific business questions and identify opportunities for improvement.
• Build processes supporting data transformation, data structures, metadata, dependency, and workload management.
• A successful history of manipulating, processing, and extracting value from large datasets.
• Working knowledge of message queuing, stream processing, and highly scalable ‘big data’ data stores.
• Experience supporting and working with cross-functional teams in a dynamic environment.
• Strong understanding of DevOps practices, tools, and techniques.
• Degree in Computer Science/ IT or other related fields
• Experienced deploying application in a containerized environment using Docker/Kubernetes/PCF/Openshift/AWS etc.
• In-Depth OS experience (RHEL, Ubuntu, Windows Server) with strong debugging, troubleshooting, and problem-solving skills.
• Experience in site reliability engineering in one of the following languages: Python, Java, PowerShell, shell scripting.
• Hand-on experience with cloud-based technologies and tools especially in deployment, monitoring and operations, such as Prometheus, Splunk, Elasticsearch, Grafana
• Strong working knowledge of modern development technologies and tools such Agile, CI/CD, Git, Terraform and Jenkins.

Technical Sales Engineer

• Working Hours: Monday-Friday 9am-6pm
• Location: Kaki Bukit
• Salary: $4000-$5000 + VB

Interested applicants can also send your resume to WA:+65 8839 3566 (Ms Angel) and allow our Consultant to match you with our Clients.

No Charges will be incurred by Candidates for any service rendered.

LIEW ONN KEE REG NO : R22108518

THE SUPREME HR ADVISORY EA NO:14C7279

Requirements:

• Degree in Electrical, Mechanical or Technical Engineering.
• Must be knowledgeable with products and solutions of PAGA, CCTV, PABX, Fire Alarm systems, PLC/DCS systems, Fire & Gas detection and protection systems, Helideck lightings systems, Weather Monitoring systems, Aids to Navigation systems.
• Proficient in AutoCad drawings.
• Relevant work experience in Shipyard, Oil & Gas, Marine, Petrochemical background preferred.

Job Scope:

• Responsible for developing & maintaining customers’ base
• Technical Sales proposals/quotations and clarifications with customers
• Participates in project bidding - both technical & commercial
• Prepares technical drawings and project documentation & scheduling
• Hands-on product integration, troubleshooting, etc.
• Site (eg onboard vessel) survey, installation & support when required
• Involves in sales and marketing efforts

Key Accountabilities:

• Undertake the assignments on one's own such as commissioning, installation, maintenance, trouble-shooting and repair/overhaul for MTU engines and associated product
• Capable of resolving technical matters and completing services according to the works order for acceptance by the customers.
• Conduct acceptance test of equipment and systems with customers or customer representatives.
• Carry out repair/adjustment if required.
• Provide service/investigation reports where applicable.
• Prepare and submit travel report on work progress as well as completion of project.

Requirements:

• Minimum Diploma/Degree in Mechanical or Marine Engineering.
• At least 2 – 3 years of experience in the diesel engine/generator industry.
• Experience in troubleshooting, project handling/execution, servicing and commissioning.
• Communicates effectively, has a strong initiative and ability to work under pressure.
• Possess logical and analytical skills
• Highly independent, and an excellent team player.