Job Description:

• Survey and provide advice towards vehicle concern
• Troubleshooting on site and site recovery if possible
• Submission of report upon case recovery
• To support on testing of equipment and diagnosis
• Setup test environment as and when required
• To perform OBU installation on actual vehicle when required

Job Requirements:

• Min Nitec in Electrical or Electronic or Mechatronic
• Possess Class 3 license will be an advantage

Interested candidates do attach your resume to [email protected]

Attn: Angela Celeste Poh Li Ying (R2095367)

Recruit Express Pte Ltd (99C4599)

Activate Interactive Pte Ltd (“Activate”) is a leading technology consultancy headquartered in Singapore with a presence in Malaysia and Indonesia. Our clients are empowered with quality, cost-effective, and impactful end-to-end application development, like mobile and web applications, and cloud technology that remove technology roadblocks and increase their business efficiency.

We believe in positively impacting the lives of people around us and the environment we live in through the use of technology. Hence, we are committed to providing a conducive environment for all employees to realise their full potential, who in turn have the opportunity to continuously drive innovation.

We are searching for our next team members to join our growing team.

If you love the idea of being part of a growing company with exciting prospects in mobile and web technologies that create positive impact on people’s lives, then we would love to hear from you.

Co-Development Business Unit is looking for DevOps Engineer

Internal Code: A24109

We are seeking a talented and experienced DevOps Engineer to join our dynamic tech team. In this role, you will be instrumental in designing, implementing, and maintaining the infrastructure that supports our rapidly evolving platform.

You will collaborate closely with our development, QA, and product teams to streamline deployment processes, enhance system performance, and ensure the scalability and reliability of our services.

What will you do?

Infrastructure Development:

• Design, implement, and manage scalable, secure, and reliable infrastructure on AWS EC2.
• Utilize Docker, Kubernetes, and EKS for containerization and orchestration of microservices.

CI/CD Pipeline Management:

• Develop and maintain CI/CD pipelines using GitLab and ArgoCD to automate the build, test, and deployment processes.
• Integrate QA tooling into CI/CD pipelines, including Cypress for E2E testing.

Configuration and Automation:

• Implement Infrastructure as Code (IaC) using Terraform for efficient resource provisioning.
• Manage configuration management using Ansible to automate system configurations and deployments.

Networking and Security:

• Configure and manage load balancers using Traefik to ensure optimal traffic distribution.
• Implement service mesh technologies like LinkerD to manage service-to-service communication securely.
• Ensure infrastructure security and compliance with industry best practices.

Monitoring and Logging:

• Set up and maintain monitoring and alerting systems using tools like CloudWatch, Prometheus, Grafana, and Splunk.
• Proactively identify and resolve system issues to maintain high availability and performance.

Collaboration and Support:

• Work closely with development and QA teams to understand application requirements and ensure seamless integration.
• Provide support for development and staging environments, facilitating efficient testing and deployment cycles.

Optimization and Cost Management:

• Analyze system performance metrics to optimize infrastructure for cost and efficiency.
• Implement strategies for resource optimization without compromising on performance.

What are we looking for?

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.
• Minimum of 3 years of experience in a DevOps or similar role.
• Proven experience with AWS services, particularly EC2, RDS, and networking components.
• Strong expertise in containerization using Docker and orchestration with Kubernetes.
• Past experience as a software developer is highly advantageous.
• Proficiency in setting up CI/CD pipelines using GitLab and ArgoCD.
• Hands-on experience with Infrastructure as Code tools like Terraform.
• Familiarity with configuration management tools such as Ansible.
• Knowledge of load balancing with Traefik and service mesh implementations using LinkerD.
• Experience with logging and monitoring tools, specifically Splunk.
• Scripting skills in Bash, Python, or Go for automation tasks.
• Understanding of microservices architecture and RESTful APIs.
• Familiarity with our tech stack is a plus: TypeScript, Go, ReactJS, ExpressJS,
• Gin-gonic, GraphQL with JWT authentication.
• Strong problem-solving and analytical abilities.
• Excellent communication and interpersonal skills.
• Ability to work collaboratively in a fast-paced, agile environment.
• Detail-oriented with a focus on delivering high-quality work.
• Certifications such as AWS Certified DevOps Engineer, Certified Kubernetes
• Administrator (CKA), or similar.
• Knowledge of Redis, MySQL, PostgreSQL, and Elasticsearch.
• Experience with QA tools integration, including Cypress and Pact.js.

What do we offer in return?

• Fun working environment
• Employee Wellness Program

Does it sound like something you are interested in exploring further? Please be in touch with our team for an initial chat at [email protected]

Activate Interactive Singapore is an equal opportunity employer. Employment decisions will be based on merit, qualifications and abilities. Activate Interactive Pte Ltd does not discriminate in employment opportunities or practices on the basis of race, colour, religion, gender, sexuality, national origin, age, disability, marital status or any other characteristics protected by law.

Protecting your privacy and the security of your data are longstanding top priorities for Activate Interactive Pte Ltd.

Your personal data will be processed for the purposes of managing Activate Interactive Pte Ltd’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results, and as is otherwise needed in the recruitment and hiring processes.

Please consult our Privacy Notice () to know more about how we collect, use, and transfer the personal data of our candidates. Here you can find how you can request for access, correction and/or withdrawal of your Personal Data.

Activate Interactive Pte Ltd (“Activate”) is a leading technology consultancy headquartered in Singapore with a presence in Malaysia and Indonesia. Our clients are empowered with quality, cost-effective, and impactful end-to-end application development, like mobile and web applications, and cloud technology that remove technology roadblocks and increase their business efficiency.

We believe in positively impacting the lives of people around us and the environment we live in through the use of technology. Hence, we are committed to providing a conducive environment for all employees to realise their full potential, who in turn have the opportunity to continuously drive innovation.

We are searching for our next team members to join our growing team.

If you love the idea of being part of a growing company with exciting prospects in mobile and web technologies that create positive impact on people’s lives, then we would love to hear from you.

Co-Development Business Unit is looking for Software Engineer (Java)

Internal Code: A24108

This is a 6-month-contract role.

What will you do?

• We are looking for software developers that are open and enthusiastic about end to end software delivery and trying out new technologies.
• Be part of a cross-functional development team that values quality, automation and user experience of the software we deliver.
• Mainly responsible for software design and development of web frontend and backend applications
• Write automated functional and unit testing for the code you write
• Develop backend APIs & databases supporting the applications
• Design and develop applications leveraging cloud technologies
• Assist DevOps Engineer on build and release automation
• Work closely with fellow developers in pair programming and code review
• Work closely with Business Analyst, Quality Engineer, User Interface/User Experience Designers to deliver features

What are we looking for?

• Experience in server-side web application development using Java, Spring Boot
• Experience on working on CI/CD pipeline
• Experience of leveraging on cloud platforms such as Amazon AWS, Azure or Google Cloud Platform (GCP)
• Familiar with Javascript unit testing frameworks such as Jest or Mocha
• Familiar with Agile and Continuous Integration and Delivery Practices
• Familiar with version control using Git
• Open to work on other platforms because we want a cross-functional team
• Familiarity with building reusable web components will be an advantage
• Familiarity on how search engines components work (crawl, index, search)
• Familiar with practices such as Test-Driven Development and Behavior-Driven Development
• Familiar with Docker
• Collaborative team player with good interpersonal and presentation skills
• Minimum of 3-5 years of software development experience
• A Pass in ICT Assessment Certification for Solution Architect or Software Developer by NUS-ISS is a plus.

What do we offer in return?

• Fun working environment
• Employee Wellness Program

Does it sound like something you are interested in exploring further? Please be in touch with our team for an initial chat at [email protected]

Activate Interactive Singapore is an equal opportunity employer. Employment decisions will be based on merit, qualifications and abilities. Activate Interactive Pte Ltd does not discriminate in employment opportunities or practices on the basis of race, colour, religion, sex, sexuality, national origin, age, disability, marital status or any other characteristics protected by law.

Protecting your privacy and the security of your data are longstanding top priorities for Activate Interactive Pte Ltd.

Your personal data will be processed for the purposes of managing Activate Interactive Pte Ltd’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results, and as is otherwise needed in the recruitment and hiring processes.

Please consult our Privacy Notice () to know more about how we collect, use, and transfer the personal data of our candidates. Here you can find how you can request for access, correction and/or withdrawal of your Personal Data.

Activate Interactive Pte Ltd (“Activate”) is a leading technology consultancy headquartered in Singapore with a presence in Malaysia and Indonesia. Our clients are empowered with quality, cost-effective, and impactful end-to-end application development, like mobile and web applications, and cloud technology that remove technology roadblocks and increase their business efficiency.

We believe in positively impacting the lives of people around us and the environment we live in through the use of technology. Hence, we are committed to providing a conducive environment for all employees to realise their full potential, who in turn have the opportunity to continuously drive innovation.

We are searching for our next team members to join our growing team.

If you love the idea of being part of a growing company with exciting prospects in mobile and web technologies that create positive impact on people’s lives, then we would love to hear from you.

Co-Development Business Unit is looking for Software Engineer

Internal Code: A24107

This is a 6-month-contract role.

What will you do?

• We are looking for software developers that are open and enthusiastic about end to end software delivery and trying out new technologies.
• Be part of a cross-functional development team that values quality, automation and user experience of the software we deliver
• Mainly responsible for software design and development of web frontend and backend applications
• Write automated functional and unit testing for the code you write
• Develop backend APIs & databases supporting the applications
• Design and develop applications leveraging cloud technologies
• Assist DevOps Engineer on build and release automation
• Work closely with fellow developers in pair programming and code review
• Work closely with Business Analyst, Quality Engineer, User Interface/User Experience Designers to deliver features

What are we looking for?

• Experience with front-end development framework such as ReactJS
• Experience in server-side web application development using Node.js
• Experience on working on CI/CD pipeline
• Experience of leveraging on cloud platforms such as Amazon AWS, Azure or Google Cloud Platform (GCP)
• Familiar with Javascript unit testing frameworks such as Jest or Mocha
• Familiar with Agile and Continuous Integration and Delivery Practices
• Familiar with version control using Git
• Open to work on other platforms because we want a cross-functional team
• Solid Fundamentals in Javascript & Typescript
• Familiarity with building reusable web components will be an advantage
• Familiarity on how search engines components work (crawl, index, search)
• Familiar with practices such as Test-Driven Development and Behavior-Driven Development
• Familiar with Docker
• Collaborative team player with good interpersonal and presentation skills
• Minimum of 3-5 years of software development experience
• A Pass in ICT Assessment Certification for Solution Architect or Software Developer by NUS-ISS is a plus.

What do we offer in return?

• Fun working environment
• Employee Wellness Program

Does it sound like something you are interested in exploring further? Please be in touch with our team for an initial chat at [email protected]

Activate Interactive Singapore is an equal opportunity employer. Employment decisions will be based on merit, qualifications and abilities. Activate Interactive Pte Ltd does not discriminate in employment opportunities or practices on the basis of race, colour, religion, sex, sexuality, national origin, age, disability, marital status or any other characteristics protected by law.

Protecting your privacy and the security of your data are longstanding top priorities for Activate Interactive Pte Ltd.

Your personal data will be processed for the purposes of managing Activate Interactive Pte Ltd’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results, and as is otherwise needed in the recruitment and hiring processes.

Please consult our Privacy Notice () to know more about how we collect, use, and transfer the personal data of our candidates. Here you can find how you can request for access, correction and/or withdrawal of your Personal Data.

Activate Interactive Pte Ltd (“Activate”) is a leading technology consultancy headquartered in Singapore with a presence in Malaysia and Indonesia. Our clients are empowered with quality, cost-effective, and impactful end-to-end application development, like mobile and web applications, and cloud technology that remove technology roadblocks and increase their business efficiency.

We believe in positively impacting the lives of people around us and the environment we live in through the use of technology. Hence, we are committed to providing a conducive environment for all employees to realise their full potential, who in turn have the opportunity to continuously drive innovation.

We are searching for our next team members to join our growing team.

If you love the idea of being part of a growing company with exciting prospects in mobile and web technologies that create positive impact on people’s lives, then we would love to hear from you.

Co-Development Business Unit is looking for Software Engineer

Internal Code: A24107

This is a 6-month-contract role.

What will you do?

• We are looking for software developers that are open and enthusiastic about end to end software delivery and trying out new technologies.
• Be part of a cross-functional development team that values quality, automation and user experience of the software we deliver
• Mainly responsible for software design and development of web frontend and backend applications
• Write automated functional and unit testing for the code you write
• Develop backend APIs & databases supporting the applications
• Design and develop applications leveraging cloud technologies
• Assist DevOps Engineer on build and release automation
• Work closely with fellow developers in pair programming and code review
• Work closely with Business Analyst, Quality Engineer, User Interface/User Experience Designers to deliver features

What are we looking for?

• Experience with front-end development framework such as ReactJS
• Experience in server-side web application development using Node.js
• Experience on working on CI/CD pipeline
• Experience of leveraging on cloud platforms such as Amazon AWS, Azure or Google Cloud Platform (GCP)
• Familiar with Javascript unit testing frameworks such as Jest or Mocha
• Familiar with Agile and Continuous Integration and Delivery Practices
• Familiar with version control using Git
• Open to work on other platforms because we want a cross-functional team
• Solid Fundamentals in Javascript & Typescript
• Familiarity with building reusable web components will be an advantage
• Familiarity on how search engines components work (crawl, index, search)
• Familiar with practices such as Test-Driven Development and Behavior-Driven Development
• Familiar with Docker
• Collaborative team player with good interpersonal and presentation skills
• Minimum of 3-5 years of software development experience
• A Pass in ICT Assessment Certification for Solution Architect or Software Developer by NUS-ISS is a plus.

What do we offer in return?

• Fun working environment
• Employee Wellness Program

Does it sound like something you are interested in exploring further? Please be in touch with our team for an initial chat at [email protected]

Activate Interactive Singapore is an equal opportunity employer. Employment decisions will be based on merit, qualifications and abilities. Activate Interactive Pte Ltd does not discriminate in employment opportunities or practices on the basis of race, colour, religion, sex, sexuality, national origin, age, disability, marital status or any other characteristics protected by law.

Protecting your privacy and the security of your data are longstanding top priorities for Activate Interactive Pte Ltd.

Your personal data will be processed for the purposes of managing Activate Interactive Pte Ltd’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results, and as is otherwise needed in the recruitment and hiring processes.

Please consult our Privacy Notice () to know more about how we collect, use, and transfer the personal data of our candidates. Here you can find how you can request for access, correction and/or withdrawal of your Personal Data.

Activate Interactive Pte Ltd (“Activate”) is a leading technology consultancy headquartered in Singapore with a presence in Malaysia and Indonesia. Our clients are empowered with quality, cost-effective, and impactful end-to-end application development, like mobile and web applications, and cloud technology that remove technology roadblocks and increase their business efficiency.

We believe in positively impacting the lives of people around us and the environment we live in through the use of technology. Hence, we are committed to providing a conducive environment for all employees to realise their full potential, who in turn have the opportunity to continuously drive innovation.

We are searching for our next team members to join our growing team.

If you love the idea of being part of a growing company with exciting prospects in mobile and web technologies that create positive impact on people’s lives, then we would love to hear from you.

Co-Development Business Unit is looking for Senior Solution Engineer

This is a one-year contract role

Internal Code: A24106

What will you do?

• The Team aims to spearhead the digital transformation of government. The GCC (Government Commercial Cloud) platform provides a federated agency hosting and infrastructure through modern cloud architecture implementation and the modernising of Government applications through adoption of agile development practices.
• The Team is seeking independent and motivated Solution Engineer who has experience in both small and big scale cloud-based projects, to support agencies and the GCC product team to create value in the GCC platform. This role will work closely with the agency users, GCC product and partnering teams, using a collaborative approach with strong technical understanding, to assist and ensure that the GCC platform continues to add value to agencies.

As a Solution Engineer, you will be required to:

• Work directly with GCC engineering team, product team and various key stakeholders.
• Support development of proof-of-concepts for GCC platform in concert with product team and various stakeholders.
• Take ownership of end-to-end solutions provided by teams across the organisation.
• Provide system troubleshooting and problem solving across platform and application domains, expect to participate in on-call escalations to troubleshoot customer facing issues.
• Assist in the migration activities for GCC platforms.

What are we looking for?

• Degree in Computer Science, Computer or Electronics Engineering, Information Technology or related disciplines.
• User-centric mindset. Be able to represent users’ viewpoints on GCC in order to drive changes & innovations to meet their needs.
• 5 yeatrs of experience working as a Business Analyst and/or Software Architect role
• Passion for automation, standardization and best practices.
• Solid hands-on experience in designing, building, deploying and securing of highly available web application in cloud platform such as AWS, Microsoft Azure or Google Cloud Platform.
• Experience with DevOps tools such as Gitlab or Azure DevOps
• Experience with back-end technologies such as Node.js, Python, or Go
• Good understanding of network components such as load balancers, firewalls, VPNs, and DNS.
• Good understanding of DevOps principles and practices, knowledge in DevSecOps will be an added advantage.
• Self-motivated with good communication skills.
• Experience in an Agile development environment focusing on rapid, quality delivery.
• High attention to detail, accuracy, and meticulousness in handling figures and processes in a high-agility environment.

Preference:

• Experience with managing cloud infrastructure and services on AWS, Microsoft Azure, or Google Cloud Platform, preferred.

What do we offer in return?

• Fun working environment
• Employee Wellness Program

Does it sound like something you are interested in exploring further? Please be in touch with our team for an initial chat at [email protected]

Activate Interactive Singapore is an equal opportunity employer. Employment decisions will be based on merit, qualifications and abilities. Activate Interactive Pte Ltd does not discriminate in employment opportunities or practices on the basis of race, colour, religion, gender, sexuality, national origin, age, disability, marital status or any other characteristics protected by law.

Protecting your privacy and the security of your data are longstanding top priorities for Activate Interactive Pte Ltd.

Your personal data will be processed for the purposes of managing Activate Interactive Pte Ltd’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results, and as is otherwise needed in the recruitment and hiring processes.

Please consult our Privacy Notice () to know more about how we collect, use, and transfer the personal data of our candidates. Here you can find how you can request for access, correction and/or withdrawal of your Personal Data.

Job Responsibilities

• Assist the Senior Project Engineer and Project Manager in execution of Project Management, Project Schedule, and Coordination with sub-contractors
• Engaging in project engineering of ACMV Systems
• Managing project timelines and budgets, coordinating with contractors and subcontractors, and overseeing the installation and commissioning of HVAC systems
• Conducting site visits and inspections to ensure that work is being completed according to specifications and quality standards
• Providing technical support and troubleshooting assistance to clients and project teams, and resolve any issues that arise during the project lifecycle
• Maintaining accurate project documentation including drawings, specifications, and project reports
• Ensure project delivery according to dateline given, ensure cost control and profitability of project
• Assist in site administration
• Preliminary design and budgeting for Design and Build tenders

Job Requirements

• Min. 2 years of related working experience in ACMV works
• Diploma in Mechanical Engineering or equivalent
• Strong technical knowledge of HVAC systems, including equipment selection, load calculations, and ductwork design
• Familiarity with local building codes and regulations related to HVAC systems
• Good project management skills, including the ability to manage timelines, budgets, and resources effectively
• Strong communication and interpersonal skills, with the ability to work collaboratively with clients, contractors and project teams
• Proficiency in AutoCAD and other design software
• Strong analytical and troubleshooting skills

Qualification/ Requirements

1. Degree in Civil & Structure Engineer (recognized by PEB)

2. Minimum 5 years Experience in Civil & Structures Work

3. 6 Days work arrangement

Job Scope

1. To assist attend and prepare for tender/ quotation related matters

2. To plan and prepare for works as per required

3. To attend meeting with clients, authorities and others when necessary

4. To carry out work related to civil & structural such as construction building supervision, periodic structural inspections, road audit and any other jobs as per instructed.

5. To prepare reports and any other necessary paper works as required by clients, authorities or company.

6. To carry out other tasks/ instructions from Project Director and management of the company.

Softskill

1. Able to communicate and have good writing skill in English

2. Have good knowledge in computer skill such as Microsoft Office, Design softwares and Autocaad.

3. Able to deliver quality works under short deadline.

4. Post a positive work attitude such as able to perform task independently with minimum supervision, good team works and hardworking

5.Possess good leadership, planning and decision-making skills

6.Possess good communication and interpersonal skills

Responsibilities and Duties

· Develop a deep understanding of design specifications based on customer requirements, , organizational goals, and business strategies. Conceptualize and develop solutions based on project requirements and Company standards through the use of simulations/modelling to support design concept used.

· Develop design specification sheet with relevant info related to the project and update as and when required and distribute to relevant parties.

· Carry out detailed cycle time study for individual modules to select the appropriate machine or module design. Develop 3D model of the machine and/or modules assigned with optimised design for manufacturing, cost, quality and safety.

· Initiate and carry out internal design reviews to share and explain the completed modules with other departments.

· Initiate and carry out design review with customer base on project schedule

· Revise design and documents based on both internal and external review

· Create and update flow chart for the module or the entire machine

· Create part drawings and assembly drawings based on approved design and obtain approval from department manager

· Create Bill Of Materials (BOM) for the modules assigned based on design schedule given

· Create drawing release file and send out drawings for quotation

· Send out standard part list for quotation based on BOM

· Receive quotation and make price comparison spreadsheet

· Raise PR and get department manager approval and send to Purchase department for negotiation and ordering

· Promptly support any design issues discovered during fabrication and /or assembly stages

· Make necessary modifications needed, update design, drawings and get approval from department manager.

· Release revised drawings to supplier and internal assembly team

· Support machine assembly team as and when necessary, with set up and fine tuning of machines

· Carry out all the activities based on the project schedule given

· Meet quality standards while maintaining working knowledge of relevant technologies and best practices, and upholding company policies, internal, customer standards for machine building and safety.

· Develop, train, and educate junior engineers, guide technical direction, and act as a technical liaison between customers

SPECIAL NOTES:

The incumbent (s) of this position is expected to perform all other related duties as assigned

Duties & Responsibilities

• Prepare the equipment list
• Prepare the specification and data sheet as per codes / standards, project and client’s requirement, for pump, loading arm, lifting cranes, marine gangway, air compressor, nitrogen package, hot oil package, oily water system, vapor recovery system and etc equipment for Oil & Gas industries
• Prepare the specification and data sheet for cryogenic pump, BOG compressor, condenser, LPG heater, seawater strainer, flare and etc equipment for LPG industries
• Prepare the requisition and RFQ documents for vendor enquiry
• Prepare the technical clarification and technical bid evaluation of vendor proposal
• Review and check the drawings, designs specification, materials and equipment from vendor for conformity with project technical requirements
• To liaise effectively with vendor and inter-departments to resolve engineering technical issue
• To resolve and response to client comment.
• Prepare information drawing for interface design work whenever is necessary
• Prepare bill of material for cost estimation of bid project
• Provide engineering support for the equipment installation and commissioning activities at site
• Provide engineering support for maintenance works.
• To carry out any other duties as and when assigned by the immediate supervisor or principle engineer

Qualification & Experience Generally Required

• Bachelor Degree in Mechanical Engineering or its equivalent
• Min. 1 to 2 years engineering knowledge in mechanical disciplines in Oil & Gas and Petrochemical industries.
• Experienced in equipment engineering specifications and standards
• Familiar with industrial standards and local codes
• Strong communication skills and the ability to stay organised and multi-task
• Proficient in using MS Word, Excel, Autocad

Netpoleon Solutions is a well-established IT Network Security solutions provider and the Asia arm subsidiary of Macnica Inc – a Global Company with trillion-yen revenue.

Netpoleon Solutions has offices in Singapore, Malaysia, Indonesia, Philippines, Thailand, Vietnam, Myanmar, India, Australia and New Zealand, with its parent Company based in Japan.

We are now inviting individuals to join the Singapore office. Candidate applying should have a strong analytical mind and possess excellent cybersecurity skills and knowledge. If you have these qualities, you will embark on an exciting career together with us to pursue our strategic expansion.

Job Responsibilities:

• Customer Support: Respond to customer inquiries and technical issues via phone, email, chat, or ticketing system, ensuring prompt and courteous assistance for a positive support experience.
• Troubleshooting and Issue Resolution: Investigate and diagnose technical problems reported by customers or internal users. Utilise technical knowledge and problem-solving skills to troubleshoot software, hardware, network, or application-related issues and provide effective solutions.
• Technical Documentation: Create and maintain detailed documentation of support processes, troubleshooting procedures, and frequently asked questions (FAQs). Contribute to the knowledge base to facilitate self-service support for customers and enhance support team efficiency.
• Collaboration with Internal Teams: Collaborate with development, quality assurance, and product management teams to escalate and resolve complex technical issues. Communicate effectively with stakeholders to provide timely updates on issue resolution progress.
• Product Testing and Feedback: Assist in testing new product features, enhancements, or bug fixes to ensure their functionality and reliability. Provide feedback to the product development team regarding product improvements or potential issues identified during support interactions.
• Training and Onboarding: Support new customers or users during the onboarding process by providing guidance, training, and assistance. Help them understand product features, configurations, and best practices to maximize their usage and satisfaction.
• Continuous Learning: Stay updated with the Company's product offerings, industry trends, and emerging technologies. Continuously enhance technical skills and knowledge through training, certifications, and self-study.
• Service Level Agreement (SLA) Compliance: Adhere to defined SLAs for response times, issue resolution, and customer satisfaction metrics. Ensure that support requests are handled within the agreed-upon timeframes and service standards.

Job Requirements:

• Technical Knowledge: Possess a solid understanding of computer systems, networks, software applications, and troubleshooting methodologies. Firm understanding of TCP/IP, OSI Layer, network security, Internet, DNS, network routing and switching, and common protocols.
• Communication Skills: Excellent verbal and written communication skills are essential. You should be able to effectively communicate technical concepts to both technical and non-technical users. Active listening skills are important for gathering information and understanding customer issues.
• Problem-Solving Abilities: Strong analytical and problem-solving skills are required to identify and resolve technical issues efficiently. You should be able to think critically, perform root cause analysis, and apply logical troubleshooting methods to reach resolutions.
• Customer Service Orientation: A customer-centric mindset and a passion for providing exceptional customer service are crucial. You should have the ability to empathize with customers, remain patient and calm during challenging situations, and deliver clear and concise instructions or solutions.
• Teamwork and Collaboration: The role of an Associate Support Engineer often involves working closely with cross-functional teams. You should be able to collaborate effectively with colleagues, escalate issues when necessary, and contribute positively to a team-oriented environment.
• Technical Documentation: Strong documentation skills are important for creating clear and concise technical documentation, troubleshooting guides, and knowledge base articles. This helps in ensuring consistent and accurate support practices.
• Adaptability and Learning Agility: The technology landscape evolves rapidly, so you must be adaptable and quick to learn new technologies, products, and tools. A proactive attitude towards continuous learning and staying up-to-date with industry trends is highly valued.
• Service Level Agreement (SLA) Compliance: Adhere to defined SLAs for response times, issue resolution, and customer satisfaction metrics. Ensure that support requests are handled within the agreed-upon timeframes and service standards.

Other Information:

• Working hours: 9am to 6pm, Monday to Friday*
• Standby Duties after office hours on rotating basis with team members
• Salary will commensurate with qualifications and experiences
• 13th month AWS / Variable bonus
• Selected candidates may pursue specializations in the following areas in the future:

o Security Awareness

o Defensive Security

o Offensive Security

• Training consisting of in-house and vendor-led will be provided. Additional sponsored training available to confirmed staffs subject to performance assessment.
• This position is suitable for individuals with a strong technical foundation but limited professional experience. Recent graduates or those seeking to transition into a technical role are encouraged to apply.

*Associate Support Engineers are required to be on 24x7 standby calls on a rotating basis throughout the year.

Interested candidates, please apply via the “Apply Now” button below.

We regret that only shortlisted candidates will be notified.