Company Profile

One of the pioneer companies in specializing pre & post-natal MotherCare. Our main customer base & targeted audience are high-end customers & we do provide this premium services. We are going through a rapid expansion across Singapore & we enjoy a fun & dynamic company culture.

Selling Point

• Attractive Overall Salary Package (With Base+ Incentive+ Sales Comms)
• Provide systematic training (Both Theory & Hands-on) related to TCM concept
• Good Career progression from therapist to senior position
• Fun & dynamic culture

Job Scope

• Promoting the company’s services and products to customers.
• Provide professional skin/body analysis and recommend suitable range of aesthetic treatments and products to customers
• Perform facial, body and aesthetic treatments/services for customers
• Maintaining high service standards
• Achieve and exceed sales targets
• Provide high standards of customer service
• Maintain the cleanliness and neatness of the treatment rooms

Job Requirement

• Candidate without relevant experience are welcome to apply as there is training provided.
• Candidate with relevant experience in massage (TCM) preferred.
• Candidate with relevant massage cert is a plus, not mandatory.

Job Description

• Conducts assessments and create realistic rehabilitation individualized care plans for clients with cognitive, physical and social disabilities that affect independence and performance in Basic Activities of Daily Living (BADLs) or occupations.
• Monitor client progress, evaluate outcomes, and change programs, as needed
• Make recommendations regarding client discharge, home management, and transfer to alternate programs, integration into the community or return to work.
• Initiate changes that make environments more accessible and participation in activities easier for clients
• Select and use meaningful group/individual activities that will improve or maintain client’s Upper Limb (UL) function, cognitive skills such as decision making, abstract reasoning, memory, sequencing, coordination and perceptual skills.
• Provide OT services that include retraining in BADLs and IADLs, exercises and activities that improve strength and range of motion (ROM), particularly in the UL. This includes improving coordination and dexterity.
• Plan and implement leisure/recreational programs and social activities to help clients learn new skills and adjust to handicaps.
• Use assistive technology to enable participation in occupations
• Self-help strategies that train or retrain clients in daily living activities health promotion and disability prevention strategies
• Collaborate with rehabilitation team and other disciplines to select activity programs and coordinate occupational therapy with other therapeutic activities. This includes volunteer programmes.
• Supervise a team of OTA & Rehab Assistant to carry out interventions for clients

Requirements

• Degree/Diploma in Occupational Therapy
• Full Registration From AHPC
• Minimum 2-3 years of working experience

Roles & Responsibilities

• Performing different types of massages, beauty treatments, and wellness therapies.
• Communicating with guests during massages to adjust massage techniques as required.
• Explaining massages, treatments, and therapies to guests and providing suitable recommendations as needed.
• Cleaning and sanitizing work areas, changing treatment room sheets, and sterilizing all instruments and equipment before each use.
• Ensuring that the spa is adequately stocked with spa supplies and reporting shortages to the supervisor.

Requirements

• Effective communication skills.
• Proven experience working as a spa therapist.
• Able to work on weekends / public holidays

Job Descriptions:

• Providing massage services listed in brochure.

• Attending and participating in meetings and training sessions.

• Ensuring clean, safe and well-organized spa facility.

• Setting up spa and work stations, and ensuring cleanliness and tidiness throughout shift.

• Assisting with keeping linens clean and tidy, and replacing them between sessions.

• Sterilizing equipment.

• Accompanying guests to and from treatment rooms.

• Consulting customers to identify appropriate massage services.

• Maintaining records and filing documentation.

• Complying with all applicable standards, rules and regulations.

Working Location:

• As indicated in the application

Working Hour:

• 8 - 12 hours per day (To be discussed during interview)

• 6 days work week (Including Weekends)

Salary:

• Commission based ($3000- $6000 or more)

Requirements:

• Minimally a secondary education certificate (SPM or N’ levels)

• Singapore Massage Certificate (advantage)

• Experience in providing massage services (advantage)

• Training will be provided for those who do not have experience

Spa Therapist (Non-Medical) (Including Foot Reflexologist)

Health spa requires

* All races are welcome and only for Singaporean / PR

* Full-time/ Part-time - Male/ female therapists ( Non-medical )

* Perform body treatment include back, shoulder & body massage- Carry out treatment according to

company standard operating procedure and service standard to do personal foot/body massage

and spa treatments according to company standard.

* Maintain high level of professionalism Customer service - Be polite and Courtesy when greeting the

guest

* Self-discipline on personal hygienic, maintain cleaningness at all times and presentable

* Able to converse in different languages for multi-languages

* Related skill in Therapist / Beautician/ Masseur is an advantage.

* For spa therapist ( Non-medical ) , company will arrange for course for those interested in service sector

and have the willingness to learn the skill and have a positive working attitude.

* Basic salary S$3600-S$5000

Job Descriptions:

· Ensuring clean, safe and well-organized shop.

· Setting up work stations, and ensuring cleanliness and tidiness throughout shift.

· Assisting with keeping linens clean and tidy, and replacing them between sessions.

· Sterilizing equipment.

· Consulting with clients to identify appropriate massage services.

· Providing massage services listed in brochure.

· Maintaining records and filing documentation.

· Complying with all applicable standards, rules and regulations.

Working Location:

· North Bridge Rd, Singapore 198736 (MRT” Lavender, Jalan Besar, Nicoll Highway, Bencoolen)

Working Hour:

· 6 days work week, 10 - 12 hours

Salary:

· To be discussed during interview

Requirements:

· Able to work on public holidays

· Able to work 6 days a week

· Able to work and stand for long hours

· Cannot reject assigned clients / jobs

· Proficient knowledge of foot reflexology, Tui Na massage, body oil massage, sports and/or deep tissue massage.

· Decent communication skills, both verbal and written.

· Excellent people skills.

· Well-groomed, professional appearance.

· Comfortable with performing massages on diverse clients.

Job Descriptions:

· Ensuring clean, safe and well-organized shop.

· Setting up work stations, and ensuring cleanliness and tidiness throughout shift.

· Assisting with keeping linens clean and tidy, and replacing them between sessions.

· Sterilizing equipment.

· Consulting with clients to identify appropriate massage services.

· Providing massage services listed in brochure.

· Maintaining records and filing documentation.

· Complying with all applicable standards, rules and regulations.

Working Location:

· North Bridge Rd, Singapore 198736 (MRT” Lavender, Jalan Besar, Nicoll Highway, Bencoolen)

Working Hour:

· 6 days work week, 10 - 12 hours

Salary:

· To be discussed during interview

Requirements:

· Able to work on public holidays

· Able to work 6 days a week

· Able to work and stand for long hours

· Cannot reject assigned clients / jobs

· Proficient knowledge of foot reflexology, Tui Na massage, body oil massage, sports and/or deep tissue massage.

· Decent communication skills, both verbal and written.

· Excellent people skills.

· Well-groomed, professional appearance.

· Comfortable with performing massages on diverse clients.

Job Descriptions:

· Ensuring clean, safe and well-organized shop.

· Setting up work stations, and ensuring cleanliness and tidiness throughout shift.

· Assisting with keeping linens clean and tidy, and replacing them between sessions.

· Sterilizing equipment.

· Consulting with clients to identify appropriate massage services.

· Providing massage services listed in brochure.

· Maintaining records and filing documentation.

· Complying with all applicable standards, rules and regulations.

Working Location:

· North Bridge Rd, Singapore 198736 (MRT” Lavender, Jalan Besar, Nicoll Highway, Bencoolen)

Working Hour:

· 6 days work week, 10 - 12 hours

Salary:

· To be discussed during interview

Requirements:

· Able to work on public holidays

· Able to work 6 days a week

· Able to work and stand for long hours

· Cannot reject assigned clients / jobs

· Proficient knowledge of foot reflexology, Tui Na massage, body oil massage, sports and/or deep tissue massage.

· Decent communication skills, both verbal and written.

· Excellent people skills.

· Well-groomed, professional appearance.

· Comfortable with performing massages on diverse clients.

Job Descriptions:

· Ensuring clean, safe and well-organized shop.

· Setting up work stations, and ensuring cleanliness and tidiness throughout shift.

· Assisting with keeping linens clean and tidy, and replacing them between sessions.

· Sterilizing equipment.

· Consulting with clients to identify appropriate massage services.

· Providing massage services listed in brochure.

· Maintaining records and filing documentation.

· Complying with all applicable standards, rules and regulations.

Working Location:

· North Bridge Rd, Singapore 198736 (MRT” Lavender, Jalan Besar, Nicoll Highway, Bencoolen)

Working Hour:

· 6 days work week, 10 - 12 hours

Salary:

· To be discussed during interview

Requirements:

· Able to work on public holidays

· Able to work 6 days a week

· Able to work and stand for long hours

· Cannot reject assigned clients / jobs

· Proficient knowledge of foot reflexology, Tui Na massage, body oil massage, sports and/or deep tissue massage.

· Decent communication skills, both verbal and written.

· Excellent people skills.

· Well-groomed, professional appearance.

· Comfortable with performing massages on diverse clients.

Job Descriptions:

· Ensuring clean, safe and well-organized shop.

· Setting up work stations, and ensuring cleanliness and tidiness throughout shift.

· Assisting with keeping linens clean and tidy, and replacing them between sessions.

· Sterilizing equipment.

· Consulting with clients to identify appropriate massage services.

· Providing massage services listed in brochure.

· Maintaining records and filing documentation.

· Complying with all applicable standards, rules and regulations.

Working Location:

· North Bridge Rd, Singapore 198736 (MRT” Lavender, Jalan Besar, Nicoll Highway, Bencoolen)

Working Hour:

· 6 days work week, 10 - 12 hours

Salary:

· To be discussed during interview

Requirements:

· Able to work on public holidays

· Able to work 6 days a week

· Able to work and stand for long hours

· Cannot reject assigned clients / jobs

· Proficient knowledge of foot reflexology, Tui Na massage, body oil massage, sports and/or deep tissue massage.

· Decent communication skills, both verbal and written.

· Excellent people skills.

· Well-groomed, professional appearance.

· Comfortable with performing massages on diverse clients.

Job Descriptions:

· Ensuring clean, safe and well-organized shop.

· Setting up work stations, and ensuring cleanliness and tidiness throughout shift.

· Assisting with keeping linens clean and tidy, and replacing them between sessions.

· Sterilizing equipment.

· Consulting with clients to identify appropriate massage services.

· Providing massage services listed in brochure.

· Maintaining records and filing documentation.

· Complying with all applicable standards, rules and regulations.

Working Location:

· North Bridge Rd, Singapore 198736 (MRT” Lavender, Jalan Besar, Nicoll Highway, Bencoolen)

Working Hour:

· 6 days work week, 10 - 12 hours

Salary:

· To be discussed during interview

Requirements:

· Able to work on public holidays

· Able to work 6 days a week

· Able to work and stand for long hours

· Cannot reject assigned clients / jobs

· Proficient knowledge of foot reflexology, Tui Na massage, body oil massage, sports and/or deep tissue massage.

· Decent communication skills, both verbal and written.

· Excellent people skills.

· Well-groomed, professional appearance.

· Comfortable with performing massages on diverse clients.

Job Descriptions:

· Ensuring clean, safe and well-organized shop.

· Setting up work stations, and ensuring cleanliness and tidiness throughout shift.

· Assisting with keeping linens clean and tidy, and replacing them between sessions.

· Sterilizing equipment.

· Consulting with clients to identify appropriate massage services.

· Providing massage services listed in brochure.

· Maintaining records and filing documentation.

· Complying with all applicable standards, rules and regulations.

Working Location:

· North Bridge Rd, Singapore 198736 (MRT” Lavender, Jalan Besar, Nicoll Highway, Bencoolen)

Working Hour:

· 6 days work week, 10 - 12 hours

Salary:

· To be discussed during interview

Requirements:

· Able to work on public holidays

· Able to work 6 days a week

· Able to work and stand for long hours

· Cannot reject assigned clients / jobs

· Proficient knowledge of foot reflexology, Tui Na massage, body oil massage, sports and/or deep tissue massage.

· Decent communication skills, both verbal and written.

· Excellent people skills.

· Well-groomed, professional appearance.

· Comfortable with performing massages on diverse clients.

Job Descriptions:

· Ensuring clean, safe and well-organized shop.

· Setting up work stations, and ensuring cleanliness and tidiness throughout shift.

· Assisting with keeping linens clean and tidy, and replacing them between sessions.

· Sterilizing equipment.

· Consulting with clients to identify appropriate massage services.

· Providing massage services listed in brochure.

· Maintaining records and filing documentation.

· Complying with all applicable standards, rules and regulations.

Working Location:

· North Bridge Rd, Singapore 198736 (MRT” Lavender, Jalan Besar, Nicoll Highway, Bencoolen)

Working Hour:

· 6 days work week, 10 - 12 hours

Salary:

· To be discussed during interview

Requirements:

· Able to work on public holidays

· Able to work 6 days a week

· Able to work and stand for long hours

· Cannot reject assigned clients / jobs

· Proficient knowledge of foot reflexology, Tui Na massage, body oil massage, sports and/or deep tissue massage.

· Decent communication skills, both verbal and written.

· Excellent people skills.

· Well-groomed, professional appearance.

· Comfortable with performing massages on diverse clients.

Spa Therapist (Full Time)

· To provide Foot Reflexology and Body Massage.

· Training will be provided.

· Work 6 days per week, and on Weekends and Public Holidays. Rest day will be a weekday.

· Working hours: 10am – 9pm

· Both Male and Female clients

· Customer service orientated, sales driven and target oriented person

· Team player with good communication and interpersonal skill

· Responsible for the maintenance of cleanliness and neatness of the shop

· Responsible preparing the necessary treatment products, replenishment of stocks, towels supply, etc.

· Basic + Commission = $3,500 -$5,500.

Requirements :

· No experience required

· ITEC/ WSQ massage certificate will be preferred.

· Work 6 days per week, and on Weekends and Public Holidays. Rest day will be a weekday.

· Working hours: 10am – 9pm

We provide:

· Attractive commission package

· work performance incentive

· Friendly working environment

· Advanced training for committed staff after 6 months

Call / SMS : 83544210 (Massage Therapist)

Responsibilities:

• Provide professional skin analysis and perform facial treatment AND or body treatment
• Assess client needs and educate them on products, skincare techniques and routines
• Provide excellent customer care and beauty advice
• Maintain hygiene/cleanliness of treatment rooms and other random job duties
• Sales of treatments and facial packages
• Require to liase with Mandarin speaking clients.
  

Requirements:

• Handson will be required
• Must be Sales* and customer service oriented
• Candidate with ITEC,CIBTAC, CIDESCO or WSQ certification an advantage (Those without certs can still apply)
• At least 6 year(s) of working experience in the related field is required for this position.
• Female environment
• Willing to work on weekends and public holidays
• 4 to 6 days off a month
  
  No agents please
  
  Location: Tanjong Pagar Near MRT
  
  Interested applicants please
  submit with resume

Responsibilities

• Perform spa treatment services for guests using safe, comfortable, hygienic manner and professional techniques.

• Maintain a neat and orderly work area consistent with the high standards of the spa.

• Assist in any and all ways in the spa when not scheduled to perform spa services, which include acting as spa receptionist.

• Be on time for appointments and thoroughly review appointments after completing each service and shift.

• Courteously and professionally interact and answer all spa related questions from guests.

• Serve as catalyst to cross sell and promote spa services to guests.

• To perform other duties assigned by the superior.

Location: Bukit Merah

Senior/Speech Therapist

Job Responsibilities:

• Conduct accurate and holistic speech and language specific assessment for clients during admission, periodic care plan reviews and discharge
• Select appropriate and specific outcome measures to enable evaluation of therapy progress and outcomes in a timely manner to guide clinical decision making
• Formulate person centered and SMART goals in collaboration with clients and relevant stakeholders
• Design plans and conduct speech and language interventions for clients in a person centered manner, that is also evidence based
• Document assessment results, therapy plans, interventions, goals and outcomes measures according to guidelines
• Communicate assessment results, intervention plans, goals, outcomes and discharge plans to clients and relevant stakeholders
• Formulate discharge and continuity of care plans based on clients’ performance in consultation with relevant stakeholders
• Mentor and supervise therapists and support staff for professional development and day-to-day job scope
• Identify safety risks and issues, recommend preventive and corrective care measures
• Conduct in-house training for staff, caregivers and volunteers
• Engage in continuing education to further skills and knowledge in the field of practice

Requirements:

• A Degree or Masters in Speech Therapy
• Fully registered with AHPC
• 2 years of relevant experience and a minimum of 5 years of experience as a Speech Therapist to be considered for a Senior role
• Dynamic and proactive personality with good public relation and communication skills
• Someone who has good management, excellent analytical and problem-solving skills

Please submit your updated resume in Word format by using the Apply Now Button. We regret that only shortlisted candidates will be notified

People Profilers Pte Ltd, 20 Cecil Street, #08-09, PLUS Building, Singapore 049705.

Tel: 6950 9741

http://www.peopleprofilers.com

EA License Number: 02C4944

Registration Number: R1106021

Posting Personnel: Sherry Yeoh Xianni

About KidsFirst

KidsFirst is an Early Intervention School, Occupational Therapy, and Speech and Language Therapy clinic for children. Our centre works with children with special needs (Autism, Global Developmental Delay, Down Syndrome, Attention Deficit Hyperactive Disorder (ADHD), genetic disorders, and Cerebral Palsy, etc). We deliver an intensive therapy-based program and also provide 1-1 therapy services.

KidsFirst serves a mixed population of international and Singaporean clients, with KidsFirst being listed as one of the preferred Early Intervention Centres by KK Women's and Children's Hospital and National University Hospital (NUH) - Singapore.

We are located at 8 Hong Kong Street, Singapore 059651.

Our brand-new facility houses five state of the art Occupational Therapy Gyms, five Speech Therapy Rooms and two levels for the Early Intervention classrooms. Conveniently located to shopping malls and food spaces like Clarke Quay Central, Chinatown Point, Riverside Point and Hong Lim Market & Food Centre.

Our Benefits

• Competitive Remuneration
• Performance Bonus and Increments
• In-House Career Development and external training
• An international and diverse work atmosphere
• Central Location in Singapore

What are we looking for?

KidsFirst is ideally looking for practitioners who meet the following requirements:

• Possess a Bachelor’s or Master’s Degree in Occupational Therapy
• Fully AHPC registered (Supervisory grade)
• Minimum 7 years working experience as a paediatric Occupational Therapist in a school or individual therapy setting or clinic
• Experienced in assessment, diagnosis and implementation of treatment / intervention programs
• Evident proficiency in English Language and well spoken
• Experienced in caseload management inclusive of parental concerns and clinician related challenges
• Ability to work well with a diverse team, as well as independently; with strong organizational and analytical skills
• Maintain files and/or records for the purpose of documenting activities and/or follow standard operational procedures
• Participate in a collaborative model with all team members
• Preparation of material/responses to guide parents and provide assessment

Roles & Responsibilities

Min 1 year experience

Possess ITEC/WSQ or other certifications recognised by relevant departments.

Able to perform shift work

Customer oriented with pleasant personality and demonstrates a positive working attitude

Knowledgeable on spa services provided and able to promote services to customers (e.g. hot stone therapy, ear candling, deep tissue massage)

Sanitizing working areas and sterilizing equipments before and after use.

Able to perform foot reflexology and body massage.

Not allowed to choose customers. Must provide professional services to all sexes and races.

This position will be reporting to Chief Executive Officer and work hand in hand for providing day to day management and therapy services for residents.

Job Description

Clinical Care

• Assess, plan, implement and evaluate residents for ability to cope with activities of daily living, cognitive perceptual functions, behaviour and social skills
• Provides occupational therapy procedures that include:
• Training in improvement of ADL skills;
• Exercises, hand/eye co-ordination and graded activities to improve strength and range of motion,keeping reports on residents and their progress
• Liaising with other healthcare professionals to encourage a holistic approach to Care
• Participate and conduct orientation and in-service education, training program and supervise junior staff under his / her charge as required
• Cover Head of Department to the smooth running of department when necessary

Quality

• Review and update therapy services workflow, policies and procedures
• Ensure team members are familiar with the Standard Operating Procedures (SOP) and all emergency protocols
• Work with nursing team, other allied health professionals and support care team to coordinate, conduct and facilitate quality improvement initiatives and continuous improvement projects
• Maintain systematic inventory control and maintenance of equipment to achieve optimal utilisation and ensure equipment is safe for use
• Coordinate, manage and evaluate therapy services to ensure the provision of safe, effective and quality care to residents

Training & Development

• Direct and facilitate therapy aides’ development, skills and competency upgrading through various opportunities
• Teach, mentor and supervise therapy aides in performing the various prescribed therapy services
• Conduct regular and on-going assessment of therapy aides’ competencies to ensure achievement of targets set and/or expected competency levels
• Orientate and appraise newly joined staff members during their induction
• Assist the Principal Physiotherapist in identifying, planning and making decisions to meet training and developmental needs of therapy aides

Administration

• Utilise performance management and counselling skills effectively to motivate staff to perform at their optimal level and ensure care delivered is in compliance to standards of practice
• Ensure the safe storage of all confidential files, records, documents; and that residents confidentiality is maintained at all times
• Ensure that effective and cooperative working relationships are maintained within the Rehabilitation team, and between internal and external customer groups
• Maintain an inventory list of therapy equipment and ensure regular maintenance is done

Job Requirements

• Registered as Occupational Therapist with the Allied Health Professions Council (AHPC)
• A team player and able to work independently
• Good interpersonal and communication skills
• Good organisational, management and problem-solving skills
• Minimum 2 year experiences or above. For Senior OT position: At least 5 years of Occupational experience in health care setting
• Able to converse in Mandarin to communicate with our Chinese speaking residents will be an advantage
• Experience with elderly patients is an advantage

MassageTherapist (Full Time)

- Body Massage

- Training will be provide

- Both Male and Female Clients

- Team Player with good communication

按摩师 （全职）

- 身体按摩

- 提供培训

- 男性和女性客户

- 具有良好的沟通能力和人际交往能力

Requirements :

- No Experience Required

- ITEC / WSQ massage cert preferred

- Work 6 days per week, and on Weekends and Public Holidys. Rest day will be a weekday

- 有/无经验

- ITEC / WSQ按摩证书首选

- 每周工作6天， 周末和公共假期必须工作，星期一至五 休息其中一天

· Deliver a variety of spa services (body treatments, massages, waxing and manicure/pedicure) in a safe and comfortable manner

· Maintain equipment and sample inventory of products

· Keep documentation and maintain clients’ files

· Keep a clean and stocked room

· Acknowledge and respond to relevant customer queries, needs and expectations

· Suggest and promote retail products or additional services

· Uphold hygiene standards and follow health and safety regulations

· Cooperate with and report on administration on any arising issues

· Apply best practices and be up to date with market trends

· Must work at night shift, weekend and public holiday.

• Provide consistent professional spa massage (body and/or foot) in accordance with spa standards.
• Ensure high level of service standards
• Responsible for the maintenance of cleanliness and neaness of the spa facilities, treatment rooms and other parts of the spa.
• Responsible in preparing the necessary treatment products, replenishment of stocks, towels supply etc.
• Handle customer queries and conerns effcieintly and politely
• Follow and comply with the intrucstions given by Spa Manager

Requirements

• Preperably with iTEC/WSQ certification or massage certification
• Able to commit on Weekends/public holidays
• 6 days work week
• Mininum TWO year relevant experience
• Pleasant personality and hardworking

Le Kaki Wellness is expanding and we are hiring to join our team,

experienced full time, part time, male, female

Stretch, Shiatsu and Foot reflexology therapists.

We do Shiatsu, traditional Chinese massage (without oils), and foot reflexology.

We are also introducing stretch sessions into our list of services.

Your work responsibilities are as follows,

- Maintaining personal hygine and appearance.

- Serving all customers with integrity and care.

- Maintaining cleaniness and neatness of workplace at all times.

Our expectations from you being in the team are,

- Turning up to work on time.

- Posess an all-time positive mindset.

- Work as a team with fellow colleagues.

Our branches are just 5 mins walk from both Sixth Avenue and Tanjong Pagar MRT stations.

We are on TGIF... Tiktok, Google, Instagram and Facebook.

Whatsapp to 9619 9600 for an interview session.

Job Descriptions

• Provide consistent professional massage (body and/or foot) in accordance with industry standards.
• Ensure high level of service standards
• Responsible for the maintenance of cleanliness and neaness of the spa facilities, treatment rooms and other parts of the spa.
• Responsible in preparing the necessary treatment products, replenishment of stocks, towels supply etc.
• Handle customer queries and conerns effcieintly and politely
• Follow and comply with the intrucstions given by Spa Manager

Requirements

• Preperably with iTEC/WSQ certification or massage certification
• Able to commit on Weekends/public holidays
• Mininum one year relevant experience
• Pleasant personality and hardworking
• Able to work on weekend and public holiday

Benefits

• Attractive Salary
• Conducive working environment