Job Summary:
The Administrative Assistant at Legion Pest Control will assist in maintaining the efficient operation of the office, supporting field technicians, and ensuring that administrative tasks are handled promptly and accurately. This position involves a combination of office-based responsibilities and occasional interaction with clients and field personnel.
Responsibilities:
Client Communication:
• Answer client inquiries and schedule appointments for pest control services.
• Provide excellent customer service by addressing client concerns and ensuring their needs are met.
• Maintain accurate client records and databases.
Scheduling and Dispatch:
• Coordinate and schedule appointments for pest control technicians.
• Dispatch technicians to service locations and provide them with necessary information.
• Monitor technician schedules and ensure timely completion of services.
Office Administration:
• Perform general office tasks such as filing, photocopying, scanning, and data entry.
• Manage office supplies and place orders when necessary.
• Assist in preparing invoices, quotation, and service agreements.
Record Keeping:
• Maintain accurate and organized records of service reports, client information, and invoices.
• Ensure compliance with regulatory and company record-keeping standards.
Billing and Payments:
• Process payments, issue invoices, and follow up on overdue accounts.
• Coordinate with the finance department as needed.
Support for Technicians:
• Assist pest control technicians with administrative needs, such as documenting service details.
• Ensure technicians have the necessary paperwork and materials for service calls.
Health and Safety Compliance:
• Assist in maintaining safety records and ensuring compliance with safety protocols.
• Coordinate safety training for field technicians as required.
Qualifications:
• Previous experience in office administration or customer service is advantageous.
• Basic computer skills, including proficiency in Microsoft Office and data entry.
• Excellent communication skills, both written and verbal.
• Customer-focused with a professional and friendly demeanor.
• Organized and detail-oriented.
• Ability to multitask and prioritize tasks effectively.
• Able to work independently
Working Benefits:
• 5 Day work week
• Medical covered
• Breakfast provided
Working Conditions:
• Typically works in an office environment.
• Need to be independent
• May require occasional communication with field technicians and clients.
• May involve occasional overtime or flexibility in work hours.
