• Contract Period: at least 4 months Maternity Cover, starting in January 2025
• Working Hours: 5 days
• Mon-Thu: 9am-6pm, Fri: 9am-5.30pm
• Work Location: Paya Lebar Road

About the role

As a Business Support Executive, you’ll be at the heart of our operations, working closely with the Managing Director to keep things running smoothly. From managing schedules and creating impactful presentations to coordinating key business activities, this role offers you the opportunity to showcase your organizational skills and be a pivotal part of our success.

Responsibilities:

• Provide comprehensive administrative assistance to the Managing Director, including managing appointments, organizing meetings, preparing expense claims, and generating reports.
• Create fee proposals, presentations, and materials for tender interviews.
• Prepare detailed reports and presentation materials for board meetings, while recording accurate meeting minutes for timely distribution.
• Coordinate, prepare, and review documents for accuracy and compliance, and efficiently manage Managing Agent agreements and other administrative tasks.
• Handle incoming correspondence, including emails and calls, responding or redirecting inquiries as necessary.
• Assist with various tasks as assigned by the Managing Director to ensure the seamless execution of day-to-day operations.

Requirements:

• Able to manage multiple priorities efficiently and with attention to detail.
• Has excellent verbal and written communication skills to interact effectively with stakeholders.
• Proficient in Microsoft Office, especially PowerPoint, Word, and Excel, with the ability to learn new tools quickly.
• Demonstrates initiative in problem-solving and takes ownership of assigned responsibilities.
• Meticulous in reviewing documents and ensuring accuracy in all deliverables.
• Thrives in a dynamic environment and can seamlessly manage ad-hoc duties.

We regret to inform that only shortlisted candidates will be notified. Please note that your response to this advertisement will constitute informed consent to the collection, use, and/or disclosure of personal data by AlwaysHired, its affiliates and, where necessary, to relevant third parties, for purposes such as job application processing, career advisory, research, and other administrative purposes, in compliance with the relevant provisions of the Privacy Policy available at www.alwayshired.com.sg/privacy-policy.

Daniel Lim | Registration Number: R24124455 | AlwaysHired Pte Ltd

EA Licence No: 24C2293

What you'll be doing

• Assist with procurement, petty cash, and invoice processing
• Verify payment listings, vouchers, and vendor records
• Support budget preparation, expenditure tracking, and financial document checks
• Maintain admin and finance records, including fixed assets and inventory updates
• Provide secretarial support for meetings and assist with audit preparations
• Handle cheque issuance and other ad-hoc duties as needed

What we're looking for

• Diploma level and above in related studies
• 1 - 3 years of experience in similar setting
• Proficient in Microsoft Office
• Familiarity with email communication and calendar management tools

Interested applicants, kindly furnish us with your detailed resume in MS Words format and click "Apply Now" button.

**We regret to inform only shortlisted candidates will be notified. Applicants who do not possess necessary experience or qualification will still be considered on individual merits and may be contacted for other opportunities.**

**JobStudio will not solicit any money, request to use your bank account for business or request you to transfer any monies to any parties. Please be aware of scams impersonating JobStudio and our employees. You may call our office directly for verification. We will not be liable for any loss arising from scams.**

JOBSTUDIO PTE LTD

EA License No: 10C4754

EA Personnel: Stephanie Toh

EA Personnel Reg No: R1217674

• Salary : $3400+$100 HP allowance
• Working days : Mon - Fri (8.30am- 6.00pm)
• Address : New Industrial Road

Responsibilities:

• Manage work passes which include application, renewal & cancellation
• Handle recruitments, compensation, benefits and implementation
• Handle the implementation and enforcement of HR Policies and procedures
• Prepare letter of employment, appraisal forms & exit interview
• Handle workers accommodation & dormitory issues
• Handle WICA and medical insurance claims
• Insurance Management – Ensure all insurance policies are valid, kept up to date
• Handle workers administration, on & off boarding
• Manage course registration such as coretrade, safety courses and other BCA/MOM requirements trainings for workers and professionals
• Handle & monitor attendance, leave and medical claims
• In charge of Payroll
• Handle e-filing of staff income tax return
• Manage Company asset eg. Biometric, Computers, Software etc.
• General / ad-hoc admin duties as assigned

Requirement:

• Relevant experience

If you are interested to apply, kindly WhatsApp me your updated resume in DOC file and allow our Consultant to match you with our Clients.

Whatsapp: +65 8525 2419

Email: [email protected]

Tan Man Ee Reg No: R22108289

The Supreme Hr Advisory Pte Ltd EA No: 14C7279

My client is a well established local multidisciplinary consulting firm in Singapore.

Location : Central Area

Key Responsibilities:

• Design and implementation of civil and structural engineering solutions across a diverse range of projects, including commercial, residential, mixed-use developments, and infrastructure.
• Coordinate with architects, clients, and project stakeholders to ensure design objectives are met.
• Oversee technical project delivery, including design calculations, specifications, and ensuring compliance with local standards (Eurocodes, Singapore Codes of Practice).
• Provide technical guidance and leadership to junior engineers and drafters, ensuring design integrity and quality control.
• Conduct feasibility studies, risk assessments, and cost analysis for structural components.
• Collaborate with interdisciplinary teams to ensure the integration of innovative and sustainable engineering practices.
• Liaise with regulatory authorities for necessary approvals, ensuring designs are aligned with statutory requirements.
• Attend meetings with relevant parties to resolve technical issues.

Requirements:

• Bachelor’s Degree in Civil or Structural Engineering from a PEB recognized university.
• Minimum of 3 years of relevant design experience in Singapore.
• Proficiency in structural analysis and design software (e.g., ETABS, SAFE, STAAD, SAP2000).
• Strong knowledge of Singapore design codes and local authority submission procedures.
• Demonstrated ability to handle multiple projects and deliver within tight timelines.
• Excellent communication and interpersonal skills, with the ability to work effectively within multidisciplinary teams.
• Strong problem-solving skills.
• With experiences in HDB projects.

Japanese MNC - (Location - Bendemeer MRT)

· Strong in Management reporting, Balance sheet, P&L, review report

· They are not using any accounting software, just use excel

Responsibilities:

1. Management reports:

-Prepare monthly trial balance and balance sheet schedules,

-Prepare monthly and quarterly projects’ reports, ie. Payable, Receivable, and cash flow,

-Prepare monthly office cash flow and analyse cash flow balance fluctuation,

-Monitor prepayment schedules and prepare amortisation slips.

2. Review projects payment, receipt and journal slips.

3. Support yearly financial audit, mainly in preparing audit schedules to the external auditors and attending auditors’ queries. Audit schedules, for instance, but not limited to accounts receivable, prepayments, other assets, completed project listing and leases.

4. Assist in a joint venture entity (JV) accounts and GST:

-Prepare GST and file GST returns to IRAS,

-Support JV entity and JV partner’s yearly financial audit, mainly in preparing audit schedules to the external auditors and attending auditors’ queries,

-Placement of time deposit, and

-Renew of business registration with ACRA before expiry date.

5. Support Head Office accounting request as and when.

6. Any other ad-hoc duties as assigned.

Requirement:

• Degree / Diploma in Accountancy, ACCA or equivalent.

• To have basic knowledge on Singapore Financial Reporting Standards (SFRS) and GST.

• Preferable to have at least 3 years similar industry experience.

• Able to start working within short period of time

HOW TO APPLY:

Interested applicants, please click on “Apply Now”.

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Chris Poh Tze Zheng

EA Personnel Reg No: R24120101

ADDITIONAL JOB INFORMATION

• Any 4 Weekdays (10am to 7pm)
• Every Saturday (1pm to 5pm)
• Every 1 Weekday, Sunday and Public Holiday off
• Total Working hours: 36 hours per week only
• Company uniform provided with Full Dress on Monday -Thursday
• Company Shirt is provided on Friday and Sat half day with own pants.
• Gross Salary $3000 Max including of $200 Attendance allowance + $100 Meal allowance + $100 transport allowance with good variable bonus paid twice a year + bonus + attractive benefits.
• All allowance is entitled for 3 months' probation period.
• Basic Salary will be adjusted according to individual attitude and performance after 3 months' probation.
• 10 mins walk shelter all the way from Circle Line Labrador Park MRT Station

RESPONSIBILITIES

• Delivering high standards of quality goods and services to members
• The customer service executive will need to face and interact with members and distributors over at the reception counter and hand the goods or product to them in a friendly manner.
• Raise invoices and purchase orders.
• Handle counter transactions in merchandising and purchasing of products.
• Provide efficient and customer-focused service.
• Attend to customer request over the reception counter.
• Greet customers, answer their questions and provide product information.
• Handle and process their orders transaction.
• Help and offer assistance to their product interest and enquiry.
• Other ad hoc customer service function as assigned and required.

REQUIREMENTS

• Min O Level and above
• Min 1-2 years of customer service facing and interaction, retail experience with lifestyle retail service and fast-moving consumer goods industry.
• Bubbly, friendly helpful and approachable personality
• Willing to comply by wearing company uniform and the working hours for the customer service role.

Kindly send us your resume, we regret that only short-listed candidates will be contacted shortly.

EA License | 14C7092

EA Registration Number | R1110882 (Lee Ming Er)

About the Role:

We are looking for a detail-oriented and organised HR Executive to join our team in Singapore. Reporting to the HR Manager, you will provide vital administrative support across various HR functions, ensuring smooth daily operations. This role is perfect for someone with 1-2 years of experience in HR or administrative roles who is eager to grow in the field, preferably with exposure to the tech industry.

What You'll Do:

HR Administration

• Maintain and update employee records, HR databases, and digital filing systems.
• Support staff movement updates for group medical insurance enrollment and cessation.
• Assist in business visa applications, work pass renewals, and applications.
• Prepare and process HR documents, including onboarding kits and offboarding formalities.

Recruitment Support

• Post job advertisements on platforms like MyCareersFuture and manage applications.
• Support shortlisting processes and schedule interviews or calls.

Compliance

• Ensure HR administrative processes comply with local employment laws and company policies.
• Assist in preparing reports and conducting audits related to HR functions as required.

Employee Engagement

• Help organise employee engagement activities and events to foster a vibrant and collaborative work environment.

General Administration

• Undertake other administrative tasks as assigned.

What We're Looking For:

• Education: Tertiary qualifications in HR, Business Administration, or related fields.
• Experience: 1-2 years in HR or administrative roles (experience in the tech industry is a plus).

Skills:

• Strong organisational and multi-tasking abilities with attention to detail.
• Proficiency in Google Workspace (Docs, Sheets, Slides, Meet, Forms).
• Basic understanding of Singapore labor laws and fair employment practices.
• Excellent written and verbal communication skills.
• Exhibits a positive working attitude and proactive mindset, and the ability to manage sensitive information with utmost confidentiality.

Pre-requisites:

a) Only Singaporeans.

b) Open and comfortable to work on-site regularly.

c) This is a 1-year contract position, with the possibility of transitioning into a permanent position based on performance and business needs.

What We Offer

• A collaborative and inclusive work environment.
• Opportunities to develop professionally and contribute meaningfully.

Job Descriptions:

• Handle accounts for LexBuild Groups of Companies (Account payable, Accounts Receivable, General Ledger)
• Data entry and invoice processing including credit control and collections.
• Handle banks reconciliation and other bank-related matters.
• Follow on payment status and prepare statements of accounts to vendors & customers.
• Handle and disbursement of petty cash claims.
• Preparation for quarterly GST submission.
• Liaise with external parties (auditors, tax agents, corporate secretary) on all related matters.
• Assist in monthly and quarterly financial and management reporting.
• Maintain an efficient and systematic filling system.
• Handle inventory costing and perform stock take.
• Any other ad hoc accounting and administrative duties as assigned from time to time.

Software AG helps companies to manage and optimize their operations, infrastructure and technology with products that simplify complexity, increase transparency and prepare organizations for change.

Trusted by the world’s best brands for more than 50 years, Software AG’s AI-enabled process intelligence, application development, high-performance database, and strategic portfolio management solutions are used by banks, retailers, manufacturers, governments and more.

Intelligent processes run on ARIS — The ARIS Suite empowers you to achieve operational excellence by providing clear visibility into your operations, enabling you to create outstanding processes, and ensure close monitoring of your business to achieve long-term success. Champions rely on top-notch processes and need the right tools to stay ahead.

With ARIS as your companion, there's no limit to what you can achieve.

Since 1992, ARIS has been a pioneer and leader in Business Process Analysis and Process Mining. ARIS serves as the backbone for transforming, optimizing, and controlling how you run your business. Trusted by thousands of leading organizations worldwide, ARIS is the essential companion on your journey to sustainable success.

Be you, join us.

We are currently seeking an Account Executive to join our team in Singapore.

In the sales process, the Account Executive acts as a strategic advisor for customers and prospects, using consultative and value-based and outcome based selling techniques and interacting with C level executives in the process. The Account Executive will need to effectively leverage internal and external stakeholders to successfully generate qualified opportunities, win new business and expand Software AG’s footprint in existing customers, establishing a long-term close partnership.

Essential functions:

• Utilizing your extensive sales expertise and background in process consulting or enterprise software to drive revenue growth within the assigned territory.
• Developing and maintaining a deep understanding of our transformative solutions, focusing on Business Process Automation (BPA), Process Mining, and Governance, Risk, and Compliance (GRC) tools.
• Identifying and engaging potential clients within the territory, showcasing the value proposition and addressing their specific business challenges.
• Leveraging your knowledge of methodologies and frameworks such as PDCA, TQM, Lean Six Sigma, ERM/COSO, Value Chain (Porter), and Business Model Canvas to tailor solutions to clients' needs.
• Collaborate with clients to understand their business process management, risk & compliance management, and enterprise architecture management needs.
• Stay informed about industry trends, tools, and methods related to business process analysis & modelling, process mining, internal control & audit to aid you in negotiation with clients.
• Navigating the BPM ecosystem, including ERP, Low code, ITSM/CMDB, Hybrid integration/iPaaS, API management, and Analytics and others as required.
• Managing the entire sales cycle,from hunting and prospecting to pipeline generation, opportunity management, and successful deal closing.
• Providing regular updates and reports on sales activities to the sales leadership team.

Minimum Requirements:

• A minimum of 6 years of successful SAS or Consultancy sales experience and background in process consulting or enterprise software sales.
• A background in business administration, economics, information systems, or related field might be preferred
• Experience in a “New Business Hunter” role in a related field or industry.
• You should possess a specialized understanding of the different lines of business within the banking, public sector, or oil and gas verticals.
• Ability to speak and write fluent English.

Nice to Haves:

• 6+ years’ experience with value-based proposition SaaS sales.
• A well-connected network of c-level executives where your relationship could be advantageous.
• Proven track record in hunting, prospecting, pipeline generation, opportunity management, and deal closing.

What’s in it for you?

• Earn competitive total compensation and receive comprehensive country-specific medical and other benefits.
• Enjoy time and location flexibility with our Hybrid Working Model, which allows a remote workshare of up to 60%. Work anywhere in your country or abroad for up to 10 days per year.
• Set yourself up for success in your new role by upgrading your home office space using your one-time hybrid work payment.
• Lean on the Employee Assistance Program for support during some of life’s most common but difficult challenges.

At Software AG we are committed to providing an environment of mutual respect and fairness where equal employment opportunities are available to all applicants and employees without regard to race, colour, religion, gender, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, and any other characteristic protected by applicable law.

We believe that diversity, equity, and inclusion is critical to our success as a global company, and we seek to recruit, compensate, develop, promote, and retain the most talented people from a diverse candidate pool.

To all recruitment agencies: Software AG does not entertain unsolicited CVs without prior approval from Software AG's Talent Acquisition Team. Kindly refrain from sending CVs to our job’s alias, Software AG employees, or any other organizational location without explicit consent. Software AG assumes no responsibility for any fees associated with unsolicited CVs.

• Handle the full set of accounts for multiple companies
• Prepare and file GST returns accurately and in a timely manner, maintaining compliance with regulatory requirements
• Compile and prepare financial statements such as balance sheets, income statements, and cash flow statements
• Responsible for managing billing, collection, and payment processes for AR, AP, reimbursements, and miscellaneous expenses.
• Monthly Bank Reconciliation

We regret only shortlisted candidates will be contacted. All applications will be handled confidentially. By submitting your application, you agree to the collection, use, retention, and disclosure of your personal information to prospective employers.

Wecruit Pte Ltd

EA License No: 20C0270

Job Description

• Prepare Bank Reconciliations
• Payment and billing processing
• Administration of contracts database and project cost tracking
• Preparation of monthly report and ensure timely closing of accounts
• Handle full set of accounts and management reports
• Assist with Quarterly GST reporting and other IRAS submission.
• Liaise with auditors, tax agents, banks, corporate secretaries, and government authorities
• Ensure compliance with Company Policies, Processes and Procedures
• Handle other ad hoc financial and administrative tasks as assigned

Job Requirements

• Diploma in Finance/Accountancy or equivalent with at least 3 years of experience in related field.
• Proficient in MS Word, Excel & any accounting software
• Ability to multi-task and work in a fast pace environment to meet tight deadlines.
• Resourceful, adaptable, well-organized and meticulous with an eye for detail.

Job Description

• Prepare Bank Reconciliations
• Payment and billing processing
• Administration of contracts database and project cost tracking
• Preparation of monthly report and ensure timely closing of accounts
• Handle full set of accounts and management reports
• Assist with Quarterly GST reporting and other IRAS submission.
• Liaise with auditors, tax agents, banks, corporate secretaries, and government authorities
• Ensure compliance with Company Policies, Processes and Procedures
• Handle other ad hoc financial and administrative tasks as assigned

Job Requirements

• Diploma in Finance/Accountancy or equivalent with at least 3 years of experience in related field.
• Proficient in MS Word, Excel & any accounting software
• Ability to multi-task and work in a fast pace environment to meet tight deadlines.
• Resourceful,adaptable, well-organized and meticulous with an eye for detail.

Responsibilities:

• Perform legal research and analysis.
• Assist in pre and post-completion work.
• Draft legal documents and correspondence.
• Proofread / check cross-referencing.
• Any other legal work as assigned.

Requirements:

• A recognised law degree.
• Possess good technical skills and knowledge.
• Able to work under pressure and within short timelines.
• Possess initiative and drive, and can work well both independently and in a team.
• Excellent communication and drafting skills.

About the Company

Founded in 2016, the Car Choice Group is currently the largest pre-owned automotive dealership in Singapore with 10 showrooms islandwide. The Group also operates other related and diversified entities including Bike Choice Singapore, SK Magic (Singapore), GEM Credit and Auto Infinite.

Mission & Vision: Driving Progress

• Mission: Redefine car buying, nurturing long-term relationships, and ownership.
• Vision: Be the preferred destination for car buying in Singapore while upholding our commitment to sustainability and social responsibility.

Core Values: Our Pillars

• People-Centric: Elevating customer experiences, empowering staff.
• Transparent & Genuine: Delivering clear, systemic information.
• Ethical Excellence: Upholding the highest ethical standards.

Sales @ Car Choice

• Attractive commission scheme with basic salary and CPF contribution.
• Training provided by experienced team managers and senior colleagues.
• Wide selection of Japanese, Continental, and Premium models for customers.
• Variety of financing schemes to suit customers’ needs.

Responsibilities:

• Identify prospective customers through personal sourcing, leads from existing clients, participation in organizations, and roadshows and events attendance.
• Recommend appropriate products based on analyses of customers' needs and technical knowledge of product features and capabilities.
• Sell and arrange for delivery, insurance, financing, or service contracts for products.
• Process leasing sales through preparation of sales agreements and relevant sales documentation, liaising between customers and internal departments to ensure successful sale.
• Undertake showroom management and daily operation duties to upkeep products.

Skills Required:

• Team player with a strong desire to strive for results.
• Outgoing personality and willing to go the extra mile.
• Excellent communication and interpersonal skills.

Other Requirements:

• Possess a valid Class 3/3A driving license.
• Able to work on weekends and public holidays.
• Prior experience in the automotive, sales, airline, or service industry will be an added advantage.

• Developing unique and cuisine-appropriate menus
• Collaborating with the Restaurant Manager to set item prices
• Staying current on developing trends in the restaurant industry
• Maintaining the kitchen and surrounding areas in conditions that meet the company standards and health code regulations
• Monitoring inventory and purchasing supplies and food from approved vendors
• Hiring, training and supervising kitchen staff
• Assisting and directing kitchen staff in meal preparation, creation, plating and delivery
• Identifying and introducing new culinary techniques
• Preparing meals and completing prep support as needed

JOB DESCRIPTION

- To support Operation Manager to initiate, plan, execute, monitor and control for the entire company’s ongoing projects.

- Coordination between departments from QA/QC, Finance, Engineering, Projects, production, logistic, commercial in local and oversea for smooth operation

- Identifying inefficiencies and areas of improvement

- Resource management

- Any additional tasks out of the above assign by the management

QUALIFICATION:

- Degree/diploma in mechanical/electrical

- Previous HVAC/ACMV experience in Marine/ industry/ land preferred

- Fresh graduate with good working attitude and willing to learn sprit are welcome to apply

Job Descriptions

• Managing the daily operations of the property or assist the Property Manager in a site team
• Manage all Sub-Contractors, supervise & coordinate Facility Management activities and ensure all works adhere to legal regulations
• Preparation of monthly and incident reports pertaining to the site(s)
• Ensure smooth operations on site(s)
• Manage ad-hoc project(s)
• Facilitate incident investigation whenever necessary

Job Requirements

• Must be willing to work in a condominium / residential environment
• Diploma/Degree in Property/Estate/Facilities Management/Engineering or equivalent
• Experience in / Exposure to work in MCST environment
• Knowledge in building works and facilities management
• Knowledge of and conversant in the Building Maintenance & Strata Management Act
• Possess good communication skills in liaising with both internal and external stakeholders

Privacy Policy Notice

• We regret to inform that only shortlisted candidates will be notified. All applications will be treated with the strictest confidence.
• By submitting any application or resume to us, you will be deemed to have read and agreed to the terms of our Privacy Policy and consented to us collecting, using, retaining and disclosing your personal information in relation to your potential employment with us.
• Please note that should you not consent and provide us with the relevant personal data to fulfil the ‘Purposes’ of collection, use and disclosure of your personal data by the company (including associated companies under the Advancer Group), it may hinder our ability to continue to interact with you. We may not be able to make a decision on your recruitment and employment or comply with the law and therefore, we may not be able to make an offer of employment.
• You may refer and access our website for more information.

1. Preparation of maintenance schedule according to clients master schedule.

2. Preparation of progress report and submission

3. Procurement of material/ parts/ components

4. Technical assessment of systems and introduction of retrofit / replacement recommendation to clients

5. On the job risk analysis and preparation of risk assessment procedure.

6. Preparation of method of statement / process for presentation to clients.

7. Perform checks and inspections of entire systems including control parameters attendance.

8. Troubleshooting of fault / breakdowns and rectification according to authorities / clients requirement.

9. Perform full set of testing complying to authorities / clients requirement.

10. Perform maintenance program and complying to authorities / clients requirementt.

11. Attendance of meeting and or site survey with clients.

12. Submission of quotations / costing to clients within stimulated time frame.

13. Maintenance of good public relationship with vendors / clients.

14. Logistic and manpower planning and arrangement.

Roles & Responsibilities

• Responsible for payroll calculation (eg, salaries, leave, commission, and other compensation calculations)
• Prepare HR reports such as movement, headcount, summary, cost centre allocation and payroll breakdown reports
• Perform payroll services according to MOM and company policies
• Well versed in and to keep abreast of the MOM, CPF, IR8A (Income Tax) and IR21 (Tax Clearance)
• Responsible for implementing a new payroll setup (database, payroll & leave administration)
• Keep track of all employees leave records and update them on a monthly basis.
• Responsible for other administrative duties within the payroll team
• Post-Payroll activities, including provision for the bonus, managing month-end/year-end closing, submission of IRAS Tax Declaration Annual Form 8E, and answering employee payroll inquiries.
• Liaise closely with operations managers, and executives on overtime and allowances payment.
• Perform recruitment and selection of staff

Job Requirements:

• Diploma or equivalent in Human Resources and/or end to end HR payroll processes
• Minimum 2 years of relevant experience in Human Resources or Payroll department within Singapore
• Ability to handle high volume payroll work & adapt to change
• Action-orientated, detail minded and organized
• Solid in payroll procedures, payroll software exposure and Microsoft office.
• Must be good in excel application and sensitive to numbers
• Well-versed in Singapore Employment Law an advantage
• Strong communication skills and inter-personal skills