Job Family Descriptor

The TDA role provides End to End technical leadership and ownership for post sales engineering of
customer solutions, engaging with Pre-sales, Product Engineering, Service Delivery, Service Assurance and the customer, through design, delivery and migration stages. Provide level 4 support for design related support issues. Serves as a technical expert on solutions design and implementation requirements to address business needs. Analyses the functionality and constraints of recommended solution/changes across multiple systems/platforms/applications. Also plans and implements processes and systems for effective delivery of complex solution sought by customers. Roles in this function require broad and deep technical knowledge and experience across varying infrastructure requirements, development, design and re-engineering.

Minimum qualification & experience

8+ years industry background

· Experience & expertise in minimum 2 SDWAN OEMs design & deployments ( Cisco, Versa and Fortinet preferred)

· Expert Level certification ( Equivalent to CCIE) in technologies such as Routing and Switching, Service Provider,

· Application Acceleration and Optimization

· Excellent communication and documentation skills

· Design related background

· Ability to demonstrate technical knowledge & industry best practices under pressure

· Basic Coding skills desirable

· Telecommunication Product or Solution Design related background

Key Responsibilities

Post-sales design documentation, implementation and migration of advanced complex solutions
for managed enterprise customers. Complex solutions consist of multi-product services. The TDA’s
role is to ensure that these services interoperate and integrate into the customer environment.
· Such products consist of but not limited to SDWAN, MPLS, Ethernet, IPSec VPN’s, VoIP,
Video Conferencing, Orchestration, WAN Optimization, Managed Security Services, Cloud
Services, Managed Hosting and Complex Migration Planning,
· In general, TDA engineers must be expert level certified in one or more disciplines. Have a broad
understanding across the technical landscape within Telecommunications and Enterprise IT
architectures and have a natural ability to converse with both technical and executive audiences
· Basic Knowledge on programming & scripting including but not limited to Python, Yang, Perl, JSON
etc.
· The TDA will own the technical delivery of customer solutions and will be the technical interface
between the customer, product teams and project management during service delivery.
· Close engagement with pre-sales, technically validating solutions proposed are deliverable and all
technical aspects are clearly defined prior to contract signature. The TDA accepts technical
ownership of the solution at the point of contract signature.
· Engaging with and supporting pre-sales during contracting, with project management during
service realization and the training of Service Assurance, through design, delivery and handover
into lifecycle management.
· Lead customer-facing technical workshops in the delivery phase requiring excellent communication
with the ability to articulate technical concepts clearly to all levels of competency.
· 4th Line escalation. Providing support to 3rd line teams for OEM and design related faults.

You will be supporting Mendaki Club’s (MClub) Secretariat Team, as an intern, and will have opportunities to learn and work in meaningful MClub programmes and/or projects. You will also provide basic assistance in the financial operations for the volunteer-led organization.

You will be expected to work between stipulated time on weekdays but will also be required to work on evenings and over weekends, to support executive committee meetings and programmes (claimable via working hours time-off).

Roles & Responsibilities

• Designing own research to be done based on topic of choice, that would be of benefit to MClub or the MM eco-system in Singapore.
• Supporting Data Team in creating, distributing, collecting, analysing and reporting of data and research for all MClub’s programmes.
• Supporting Data Team in analysing and implementing the best data management system for all MClub’s data and information.
• Supporting Programme Team to execute community programmes, benefitting the MM youths.
• Coordinating the logistical and administrative needs of community programmes.

Learning Objectives & Outcomes

• Learn how to frame and conduct research work that would be of benefit to the target.
• Learn how to articulate research findings in an effective and concise manner.
• Learn how to derive insights through data analysis.
• Learn about programme and event management in the context of volunteer-led initiatives for the MM community.
• Learn about the supporting roles of a Secretariat team in a volunteer-led initiatives for the MM community.
• Learn about MM community issues and efforts towards solving these issues.

Requirements

• Currently pursuing a Diploma and/or waiting to be admitted to a University.
• Able to commit to a minimum internship period of 5 weeks.
• Able to work with a large amount of data meticulously.
• Have some experience in data analysis and data collection.
• Good inter-personal skills.
• Willing to learn and eager to try new things.