Executive Summary

Smart IMS Inc provides Digital technology & Cloud transformation services, Application & Infrastructure Management Services, Unified Communications and Insurance implementation services to customers across the Americas, Europe, Middle East, and Asia-Pacific regions. As the trusted technology and business partner of leading MNCs, including Global Investment Banks, Smart IMS is also a Microsoft Gold Certified Partner, Oracle Platinum Partner and AWS MSP Partner.

We are looking to hire a VMware Operations Support (L3) Specialist to support our client in Singapore which is a top global investment bank.

Responsibilities:

• At least 4-5 years of hands-on Experience and advance knowledge on VMWare, VMware Horizon and Windows OS (server and workstation)
• Strong Professional track record with hands on experience of technical hands-on Operations work - VMware Hypervisors, Clusters, Networking, DataStore vSAN, Horizon, vSphere, vRA, vRO etc
• Strong Technical and Operational Knowledge in financial industry
• At least 3-5 years’ of experience in Operations for BAU and initiatives

Requirements:

• Advance knowledge on VMware Products, VDI, Horizon view client/Agent – Vmware. Hypervisors, Clusters, Networking, Horizon connection server, vSphere, vRA, vRO
• Deep knowledge of tools for troubleshooting VMware and Microsoft technologies
• Systrack, Splunk, processmon, trace log collection and dump log analysis.
• Advance scripting knowledge for inventory, reporting, log collection, remote debugging, and troubleshooting. PowerShell, python etc.
• Ability to drive root cause analysis preparation and meeting SLA for RCA submission along with planning and implementing fixes / patches.
• Sound knowledge of incident management process for large scale organization requiring multiple team engagement.
• Experience in supporting end users in L3 capacity– Upgrade, Migration projects.
• Customer-facing experience as a technical operations specialist, with strong oral and written communication skills, presenting to both large and small audiences.
• Ability to handle operations involving multiple technologies. Virtualization, OS, real time communication, collaboration, Managed print services and Mobility.
• Utilize the Incident and change in process management reporting system to monitor and track changes.

Your normal place of work shall be at a facility served by Allied Kinsmen Facility Management Pte Ltd. In addition, you will need to:

i. Supervise and direct staff including the daily allocation of duties/ general direction and checking of work throughout the day.

ii. Responsible for ensuring all staff receive a full induction in conjunction with the Operation Manager.

iii. Re-organize staff schedules to cover areas during holidays, sickness and changes in weather conditions.

iv. Liaise with the Operation Manager on a daily basis regarding current tasks and assist in the planning of future tasks.

Supervisor Responsibilities:

• Making sure employees that report to you meet performance expectations.
• Giving instructions or orders to subordinate employees.
• Ensuring that the work environment is safe, secure and healthy.
• Meeting deadlines.
• Approving work hours.
• Ensure great customer service at all levels.

Supervisor Requirements:

• Previous leadership experience.
• Excellent communication skills.
• Eye for detail and accuracy.
• Reliable, with high integrity and strong work ethic.
• Ability to work as part of a team.
• Professional appearance and attitude.
• Computer literacy.
• Proactive organizational skills.

We are looking for a Project Manager Sports Analytics Software Development to work on challenging sports related software projects in a high-tech environment.

Duties include but not limited to:

• Assembling and leading the project team.
• Participating in and supervising each stage of the project.
• Ensuring each project stays on schedule and adheres to the deadlines.
• Planning out the blueprints for software projects, including defining the scope, allocating resources, setting deadlines, laying out communication strategies, and indicating tests and maintenance.
• Determining and overseeing consistent testing, evaluation, and troubleshooting of all products in all stages of completion.

Profile

• Strong understanding of sports training
• Strong knowledge on strength and conditioning
• Solid technical background, with understanding or hands-on experience in software development and web technologies
• Proven experience in project management and software development
• Highly self-motivated, a collaborative team player, and prepared to make a meaningful impact.
• Excellent time management, problem-solving, and analytical skills.
• Exceptional presentation, verbal, and written communication skills.
• The ability to articulate technical information clearly and succinctly to both technical and non-technical audiences.