• Dispute and Scam Management: As the primary point of contact for escalated customer issues related to disputes and scams, you will provide expert guidance, conduct thorough review, and offer alternatives to resolve these concerns in a timely manner.
• Problem Solving: You will review complex customer issues in detail, offering fair and effective solutions that prioritize customer satisfaction.
• Process Improvement: You will actively identify areas for process improvement, proposing changes that enhance the overall customer experience and streamline operational workflows.
• Collaboration: You will collaborate closely with various internal stakeholders to ensure smooth and efficient support for customers across different touchpoints.
• Coaching and Knowledge Sharing: You will share your expertise with front-line teams by identifying training needs and providing feedback to improve their understanding and handling of dispute and scam-related issues.

Interested candidates kindly submit your updated CV in a Word Format to: [email protected]. Only shortlisted candidates will be notify. Thank you.

Internship Period: Jan - Jun 2025

The role will cover daily support for the Strategic Planning, Performance and Sustainability Office

 Project Management: Plan, manage, and develop contents for regional projects and leadership engagement activities

 Market intelligence: Development of market intelligence platform, management of database, analysis of market intel, development of analysis tools, development of reliable data

 Strategic planning: Engage with business lines to understand growth targets, expansion plans, and enablers to achieve; Analyze resources needs to ensure maximization of ROI

 Business planning: Liaise with APMEA stakeholders to ensure strategic initiatives are completed, analysis of business operations, financial and competitive data

 Sustainability: Support the data analysis, project deployment and framework development process

 Mergers, acquisition, and integration: Support the due diligence process and the integration of new companies

 Strategic analysis: Develop frameworks, perform analysis and reviews on Sodexo’s business portfolio across >22 countries in Asia Pacific, Middle East & Africa, and South America

 Organization re-design: Development operating models, organization structure and change management materials

MIS Executive (Management Information Systems)

• Location : Tai Seng
• Working Days : Monday - Friday
• Working Hours: 9am-6pm
• Salary : $3,500 - $4,000

Interested applicants can also send your resume to WA:+65 8839 3566 (Ms Angel) and allow our Consultant to match you with our Clients.

No Charges will be incurred by Candidates for any service rendered.

LIEW ONN KEE REG NO : R22108518

THE SUPREME HR ADVISORY EA NO:14C7279

Roles & Responsibilities

IT Shared Services Support

• Provide end-user support for system functional, operational and technical basis; assist in troubleshooting, testing and maintenance.
• Manage timely updates, patching, system housekeeping, and backups.
• Research, identify, and support the implementation of new technologies.
• Configure, install, and support software and business applications in Windows environments.
• Conduct 1st and 2nd level troubleshooting and application setup for business units.

Business Function & ERP Support

• Maintain and provide end-user support for management and hospitality systems, including ERP, CRM, POS, and network equipment.
• Oversee day-to-day operations of Microsoft Dynamics Business Central for seamless performance.
• Configure and optimize Microsoft applications, including SharePoint, Business Central, and Office 365.
• Train users on Business Central for effective system usage and role proficiency.
• Customize Business Central reports, dashboards, and interfaces to align with business needs.

Database Management and Reporting:

• Maintain and optimize databases; manage data collection and reporting in Business Central to keep information accurate and accessible.
• Integration Management: Coordinate integrations between Business Central and other systems (POS, CRM) to enable seamless data flow for financial reporting and timely insights.
• Inventory Management: Track and manage inventory in Business Central, collaborating with F&B outlets to prevent shortages or overstock and ensure proper bill of material setup.
• Security and Compliance: Ensure data integrity, security, and compliance within Business Central.
• Data Migration and Updates: Oversee data migration and updates during system upgrades or transitions from legacy systems.
• System Upgrades and Testing: Manage system upgrades, test functionalities, and maintain the latest version with minimal disruptions.

Project Implementation Support:

• Manage User Acceptance Testing (UAT), user training with vendors, stakeholders, and end users, track application issues and upgrades closely.
• Maintain IT project training documentation and user guides.
  
  Requirement
• Minimum diploma in Engineering (Computer/Telecommunication), Computer Science, Information Technology, or a related discipline
• Proficient in MS Office Full Suite including NAV ERP and Office 365, Windows server setting up, MySQL, IT Domain knowledge.
• Knowledge of F&B or Retail business IT workflow and ERP system interface.
• Prior project experience related to IOT tools on F&B Manufacturing & Distribution would be advantageous.
• Experience in Enterprise Resource Planning implementation and maintenance.

Position: Executive, Facilities Management

• Monday to Friday 9am - 6:30pm
• Working Location: Ang Mo Kio - company will move to near TaiSeng MRT by Dec 2024 / Jan 2025
• Salary: $3000 - $4000

Requirements:

• Experience in facilities management, with a preference for experience in the F&B and/or Manufacturing industry.
• Strong understanding of interior fit-out projects, building codes, and safety regulations.
• Proficient in AutoCAD and familiar with reading detailed drawings/floor plans. Basic sketching ability is a plus.

Responsibilities:

• Facilities Oversight: Manage and coordinate all facilities-related activities during renovation and construction projects, ensuring alignment with the organization’s strategic goals.
• Collaboration with Project Management: Work closely with the Project Manager to ensure that facilities-related aspects of projects are integrated into the overall project plans, schedules, and budgets.
• Safety and Compliance: Oversee compliance with safety standards, and ensure that all facilities are maintained to meet industry standards and regulations.
• Stakeholder Liaison: Act as the primary point of contact for internal and external stakeholders regarding facilities management, including coordination with contractors, suppliers, and consultants.
• Budget and Resource Management: Assist in managing the budget for facilities-related expenditures, ensuring cost-effective solutions and optimal use of resources.
• Quality Assurance: Monitor the quality of work related to facilities management, ensuring that it meets the required standards and supports the overall project objectives.
• Reporting: Provide regular updates to the Project Manager on the status of facilities-related tasks, including any issues, risks, or necessary adjustments.
• Support for Project Completion: Assist in the handover process of completed projects, ensuring that all facilities are fully operational and meet the organization’s requirements.

Overview: The Executive, Facilities Management will play a key role in supporting the organisation’s expansion through the effective management of all facilities-related aspects of renovation and construction projects. This role focuses on ensuring that the facilities align with operational needs, safety standards, and project timelines.

Chin Wai Loon Reg No: R24121618

The Supreme Hr Advisory Pte Ltd EA No: 14C7279

• Role: Assistant Sales Manager x 1
• Industry: Floral & Landscaping Service Provider
• 5 Working Days, Weekend & PH OFF
• 4 Days 8am-6pm, 1 Day 9am-6pm
• Basic Salary: $3,500 - $3,800 + 14 Days AL
• Sales Incentives ( $300-$900 Per Month After Probation)
• Transport Allowance (If Has Car) + Yearly Performance Bonus
• Location: Near to Bedok MRT , Singapore

Summary:

• Your role involves actively seeking new business prospects to meet sales objectives and expanding our client base.
• Additionally, you will cultivate and strengthen connections with new and existing clients, comprehensively understanding their requirements, offering tailored solutions, and introducing new or alternative products to address their needs.
• You will work closely with the sales team, utilizing strong communication and negotiation skills to identify, upsell and cross-sell opportunities for potential and existing clients.
• You will play a crucial role maintaining long-term partnerships and maximizing revenue from new and existing clients, for the company.

Job Requirements:

• Degree or Diploma in any related field
• At least 2 years of experience holding a leadership role in Sales roles
• Comfortable in using systems such as Microsoft Dynamics 365 Business Central.
• Fine for site visit with clients, with or without own vehicle is fine, transport expenses can be reimbursed.

Duties and Responsibilities:

1. Account & Client Relationship Management:

Develop and maintain strong relationships with assigned clients.

Understand clients' needs, business objectives, and challenges to provide tailored solutions.

Provide consultation and proposals for indoor plants and landscape solutions.

Managing new and existing client accounts.

Act as the point of contact for clients and ensure a seamless and positive experience for clients.

2. Sales Target Achievements:

Focus on acquiring new customers to achieve revenue growth and meet sales targets

Additionally, aim to achieve revenue retention and growth from existing customers

Negotiate/close deals and handle customer feedback.\

3. Collaboration and Coordination:

Work closely with other departments such as operations, accounts, and CRS team.

Ensure a coordinated approach to client management.

Share insights and feedback from clients to improve products and services.

4. Performance Monitoring and Reporting:

Monitor and report on sales performance.

#SCR-carson-cheong

⭕ Cheong Kar Chun ⭕ Team Manager ⭕ R1980386

⭕ The Supreme HR Advisory ⭕ 14C7279

Responsibilities

• Develop and maintain good relationships with the channel partners or dealers
• Understand our partners' business needs and objectives, and proactively propose tailored solutions
• Provide technical expertise and support to channel partners or dealers, ensuring they are equipped to effectively promote and sell our products
• Engage in joint planning and execution of marketing and sales activities with partners
• Monitor partner performance and identify areas for improvement or growth opportunities
• Collaborate with cross-functional teams to ensure smooth delivery and customer satisfaction
• Contribute to the development of channel partner strategies and programs
• Ad hoc duties as assigned

Requirements

• Bachelor or Diploma in Mechanical Engineering, Business Administration or equivalent
• With 1 - 2 years of experience in sales/ account management role, preferably from the heavy equipment or heavy trucks industry
• Strong technical background with a good understanding of relevant products and solutions
• Willingness to travel to meet with partners as needed

Interested candidates who wish to apply for the advertised position, please send in your updated resume to [email protected]

EA License No: 13C6305

Reg. No.: R24120209

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Japanese MNC - (Location - Aperia Tower)

· Strong in Management reporting, Balance sheet, P&L, review report

· They are not using any accounting software, just use excel

Responsibilities:

1. Management reports:

-Prepare monthly trial balance and balance sheet schedules,

-Prepare monthly and quarterly projects’ reports, ie. Payable, Receivable, and cash flow,

-Prepare monthly office cash flow and analyse cash flow balance fluctuation,

-Monitor prepayment schedules and prepare amortisation slips.

2. Review projects payment, receipt and journal slips.

3. Support yearly financial audit, mainly in preparing audit schedules to the external auditors and attending auditors’ queries. Audit schedules, for instance, but not limited to accounts receivable, prepayments, other assets, completed project listing and leases.

4. Assist in a joint venture entity (JV) accounts and GST:

-Prepare GST and file GST returns to IRAS,

-Support JV entity and JV partner’s yearly financial audit, mainly in preparing audit schedules to the external auditors and attending auditors’ queries,

-Placement of time deposit, and

-Renew of business registration with ACRA before expiry date.

5. Support Head Office accounting request as and when.

6. Any other ad-hoc duties as assigned.

Requirement:

• Degree / Diploma in Accountancy, ACCA or equivalent.

• To have basic knowledge on Singapore Financial Reporting Standards (SFRS) and GST.

• Preferable to have at least 3 years similar industry experience.

• Able to start working within short period of time

HOW TO APPLY:

Interested applicants, please click on “Apply Now”.

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Chris Poh Tze Zheng

EA Personnel Reg No: R24120101

Your role:

• To Initiate a range of business development and marketing activities to build new corporate clients and grow your own client portfolio.
• Manage internal and external stakeholders and clients on their hiring needs.
• To Engage in candidate sourcing activities, such as publishing job advertisements and conducting candidate referrals, to ensure a consistent supply of candidates to meet client's needs.
• To Manage candidates job needs and expectations, their payroll and employment benefits.

Your take-aways:

• Vast knowledge and indepth understanding of service industries hiring trends
• Skill sets in Selection, Shortlisting and People management
• Broaden exposure in various services (Evergreen) industries eg: Education (Higher learning, International School, Inependent schools, Preschool), Learning & Development, Retail, FMCG, eCommerce, GLCs, Trading/ Wholesale, R&D, Food technology etc.

Requirements:

• Diploma or Degree in Business / Marketing / Arts / Sciences
• No experience required as on-job-training will be provided
• High energy, team player and people oriented

Jessie Hoe Huey Miin

CEI R1103861

EA: 99C4599

Levy and Incentives Management Division (LIMD)

LIMD is part of SSG’s Incentives Management and Enforcement Group (RFEG) which contributes to pan-organisational efforts of building an effective, responsive, and inclusive CET eco-system through effective grant management, Skills Development Levy (SDL) Collection, and enforcement against external fraud and abuse.

LIMD drives effective SDL collection and grant management to contribute towards the development of a responsive and high-quality CET ecosystem.

Under the SDL Act, all employers are required to pay a monthly SDL for all their employees rendering services in Singapore. All SDL collected are channelled to the Skills Development Fund (SDF) to support workforce upgrading programmes and training grants to employers to defray their costs when they train their employees under the national CET eco-system.

What you will be working on

The division oversees the end-to-end collection and enforcement of the SDL Act. The candidate will take on the following key responsibilities:

Compliance & Investigation

• Develop and improve policies, processes and systems to achieve efficient collection of levy and effective enforcement of SDL Act
• Leverage on data and trends to monitor, review and fine-tune enforcement strategies as well as drive process improvement
• Perform in-depth analysis and reconciliation to identify high risk employers as well as ensure timely and accurate collection of SDL payments
• Conduct compliance checks on egregious and recalcitrant employers
• Conduct investigations for offences under the SDL Act.
• Follow up cases with punitive / admin measures on employers
• Prepare and present reports to provide internal and external stakeholders with timely updates and information on the team’s progress and achievements
• Manage the delivery and performance of service providers/ appointed auditors assigned to process collections and conduct compliance audits to maintain high service standards
• Prepare and present reports to provide internal and external stakeholders with timely updates and information on the team’s progress and achievements

What we are looking for

To perform well in this job, you should possess the following:

• Tertiary qualification
• At least 5 years of relevant work experience in enforcement / audit / accounting / mass communication;
• Able to leverage on technology, tools or ground intelligence to analyse and interpret data and propose next course of actions
• Able to build strong relationships and collaborations with relevant divisions and stakeholders
• Adaptable and able to thrive in disruptions or new challenges
• Possess strong policy acumen as well as good writing, communication, project management and presentation skills
• Good analytical skills with advanced hands-on knowledge of Microsoft Excel (such as formula functions, pivot tables)
• Keen interest to keep abreast of new trends and developments to identify opportunities to improve existing policies, processes or strategies
• Driven, meticulous and able to multi-task and work independently
• Knowledge related to financial and accounting principles and risk management and controls would be advantageous

Join us as Portfolio Manager, Derivatives at AIA Investment Management!

In this role, you will be responsible for managing cross-asset derivatives portfolios outsourced by AIA Insurance Business Units to AIA IM, blending a proper perspective on financial and derivatives markets and an effective and disciplined risk management approach. You will also be designing, modelling, structuring and advising on derivatives-based strategies and solutions for Group functions and AIA BUs.

Derivatives Portfolio Management:

• Handle linear and non-linear derivatives portfolios, across asset classes, in line with portfolio mandates benchmarks and key risk metrics, following a rigorous investment process based on solid understanding of macro and markets environments, and a disciplined risk management approach.
• Lead efficiently scarce resources (cash, collateral, risk limits) ancillary to derivatives portfolios.

Derivatives Solutions:

• Drive the implementation of the platform to structure and handle derivatives-centric investment-linked insurance products.
• Provide expert advice to AIA BUs and Group functions to design and optimize their derivatives strategies, based on a deep understanding of relative economic value, liquidity, and geographical nuances between different derivatives instruments.
• Help to define, model and quantify the objectives of such derivative strategies and suggest and similarly quantify alternatives for decision makers on such trades.

Derivatives Infrastructure:

• Support the rollout of new Investment and Derivatives Management systems.
• Support the development of the Derivatives and collateral infrastructure, in particular front-office analytics and portfolio management tools

What you will need:

• Minimum of 10 years’ experience of designing and handling linear and non-linear Derivatives portfolios (cross-asset preferred), preferably in an asset management company.
• Excellent expertise and technical expertise in all aspects of derivatives.
• Experience in structuring investment-linked insurance products, and handling associated portfolios.
• Experience of working with LDI strategies and ALM/Actuarial sciences knowledge preferred.
• Experience in collateral management and optimization, and funding markets (repo, securities lending) a plus.
• Experience in developing Derivatives analytics and experience with Blackrock Aladdin system preferred.
• Good interpersonal skills: credible communicator with good verbal and written communication skills.
• Good Teammate and able to communicate in a diverse culture environment.
• Intellectually curious, details oriented, analytical problem solver, proactive and delivery focused. Trustworthy and reliable.
• CFMAS (Modules 3, 5, 6, 6A) preferred.

Believe in better with AIA. If you work at AIA, you play an important part in this movement. Which is why we give you every opportunity to learn, grow and shape your career - your way!

Key Responsibilities

Application Testing and Test Case Management:

• Create and maintain detailed test plans and test cases based on application requirements and user stories.
• Conduct thorough functional testing of the smart home application.
• Perform compatibility testing on various devices and platforms.
• Collaborate with the development team to ensure proper resolution of identified issues and verify bug fixes.

UI/UX Review:

• Evaluate the user interface (UI) and user experience (UX) of the application.
• Provide feedback and recommendations to enhance the overall UI/UX design.
• Work with the design team to implement UI/UX improvements.

Application Improvement:

• Collaborate with the development team to identify areas for application improvement.
• Assist in conducting usability testing and gathering user feedback.
• Document and report software bugs and issues for resolution.

Data Analytics:

• Collect and analyze user data to gain insights into application usage and performance.
• Assist in developing and maintaining data dashboards and reports.
• Contribute to data-driven decision-making processes to improve the application.

Operational Support:

• Monitor the application's operational performance and availability.
• Assist in identifying and resolving operational issues and disruptions.
• Collaborate with the IT and infrastructure teams to ensure seamless application operations.

Customer Support:

• Respond to customer inquiries, requests, and issues related to the application via email, chat, or phone.
• Provide clear and meticulous solutions to customer problems.
• Escalate complex issues to the appropriate team members when necessary.

User Training:

• Assist in creating user guides and tutorials for the application.
• Conduct training sessions for new users to ensure they can effectively use the application.

Documentation and Reporting:

• Maintain comprehensive records of customer interactions and resolutions.
• Prepare regular reports on common customer issues, operational status, and suggest improvements.

Ad Hoc Tasks:

• Handle various ad hoc tasks and projects as assigned by the team or management.
• Adapt to new challenges and contribute to the overall success of the department.

• Currently pursuing or recently completed a degree in Computer Science, Information Technology, Data Science, or a related field.
• Strong interest in software development, data analytics, operational support, user experience, customer support, quality assurance, and UI/UX design.
• Familiarity with testing methodologies and tools
• Meticulous attention to detail in problem-solving, testing, and UI/UX evaluation.
• Effective communication skills, both written and verbal.
• Ability to work well in a collaborative team environment.
• Eagerness to learn and adapt in a fast-paced, dynamic work environment

What We Offer:

• Valuable hands-on experience in a startup environment
• Collaborative and dynamic work culture
• Opportunity to make a meaningful impact on the company
• Potential for future employment opportunities

You will be part of the technical specialists working at the client's waste management facilities including Integrated Waste Management Facility (IWMF) - a large-scale waste management infrastructural project, and Tuas South Incineration Plant (TSIP).

Job Scope:

· You may be part of the project team to supervise IWMF construction progress.

The work scope includes:

1. To work with project consultants and key stakeholders, such as other government agencies, on the design of the various facilities in IWMF and ensure that IWMF is constructed, erected, installed in accordance with design specifications and complying with statutory requirement.
2. To participate in the testing, commissioning of mechanical, process, or electrical, instrument, control and automation equipment/systems.
3. To attend factory acceptance tests (FATs) at local and overseas factories to witness and verify quality and performance of major equipment/systems.

· You may be part of the technical team in the operation and maintenance of TSIP.

The work scope includes:

1. To lead a team of technical supervisors and specialists and coordinate maintenance work between contractors and maintenance sections to ensure the safe, smooth and efficient operations of the waste-to-energy facility.
2. To implement preventive maintenance and overhaul programs for the facility's electrical and control equipment such as turbo-generators, motors, switchgears, low tension and high tension equipment, distributed control system and field instruments.
3. To administer contracts for the operation and maintenance of mechanical, EICA or building services equipment
4. To enforce permit-to-work system and safe work culture including supervising contractors’ work for quality and safety
5. To formulate and prepare standard operating and safety procedures, equipment testing / changeover programmes
6. To perform shift work in a waste-to-energy facility, if needed
7. To work closely with the management of TSIP to implement initiatives on safety and continuous improvement to enhance the safety culture and standards within the plant, as well as drive projects to achieve operational excellence.

Job Requirements:

· Degree in Engineering (Mechanical, Electrical, Civil and Structural Engineering, Chemical, Environmental Engineering).

· Preferably with 3-5 years of relevant experience. Fresh graduates are welcome to apply.

· Candidates with professional certification, e.g. Professional Engineer, Steam Engineer, Licenced Electrical Worker, Workplace Safety and Health Officer, will be given preference.

· Possess good technical background and strong analytical skills. Knowledge in solid waste management would be an advantage.

· Proficient in Microsoft Office, and preferably in Navisworks and Primavera P6.

· Mature, independent, resourceful, and a good team player.

· Good interpersonal communication, presentation and writing skills.

· Able to perform shift work will be advantageous.

· Able to work at construction sites and travel overseas for FATs and training.

As part of the shortlisting process for this role, you may be required to complete a medical declaration and/or undergo further assessment.

Location: Tuas

Working Arrangement: Mon to Fri

Salary: $4000 to $12000 depending on relevant experience

Permanent Position

EA License No: 96C4864

Reg. No.: R24121728 EUNICE WOO JING QI

My Client, MNC located in the East is seeking candidates to support them in the following functions:-

Responsible for maintaining accuracy of the monthly balance sheet reconciliations and journals for multiple legal entities and support FCE (Financial Ecosystem System) roll-out of Oracle Cloud and Chart of accounts change.

Job Duties & Responsibilities

· Support Supervisor on FCE readiness activities (eg User acceptance testing, Beta testing, validation of work) & work closely with outsourced team

· Perform month end account review, including control Account checks and correcting journal entries to clear

· Monitor close progress and review BPO Journal Entry Dashboard for assigned entities for task completion status

· Review Overdue Items Report, follow up with BPO and escalate overdue items as needed

· Conduct pre/post close calls with each tower lead to review finance activity (monthly and quarterly)

· Support journal entries and reconciliations review

· Run report in Blackline and review accounts for aging and value. Perform research and work with BPO owner to resolve. Develop an action plan to resolve R-items >60 days and >$100K

· Generate GL reports, perform trend analysis, and commence Variance Analysis

· Prepare Tower Close Package consisting of variance analysis with commentary, risk and issues log, Balance Sheet Aging (R-Items)

· Monitor BPO performance against the terms of the SLAs. Escalate discrepancies along with CAP to BPO Management Tower Leads. Oversee the implementation of CAP.

· Act as liaison between stakeholders and BPO to fulfill information requests and answer questions

· Review post-close BPO Journal Entry activities to identify opportunities to decrease transaction volume and increase efficiency

· Work across towers to identify risk in tower processes and implement process improvement opportunities

· Ensure BPO compliance with ACR record retention policy

· Work with GAC BPO Management Tower Leads to understand new responsibilities of any migration of new work. Update DLP/SOP

Requirement for the position:

• Minimum Diploma or Bachelor’s degree in Accounting
• Possesses at least 3 years relevant experience in accounting or internal audit or public accounting in any industries
• Applies accounting theory and principles are mandatory
• Attention to detail and possess good analytical, problem solving skill
• Good written, verbal and interpersonal communications skills to work collaboratively with different stakeholders and remote teams
• Proactive and independent team player who enjoyed working in dynamic environment
• Proficient in Microsoft Office applications especially Excel

Candidates with experience and strength in either of these are welcome to apply eg AP,AR, Fixed Asset, Cash/ Bank, Payroll, intercompany

Locationn : East

This is 6 month contract with possibilities of extension and conversion.

[Job ID: 766341]

Responsibilities:

Own and oversee the Organizational Risk Management processes to highlight potential high-risk areas for management attention.

Outsourcing, New Product/Business Check:

• Review outsourcing and third-party management documents (e.g., policies, procedures, manuals, outsourcing registers) to ensure compliance with MAS Outsourcing Notice, Guidelines, and related documents.
• Ensure and support the outsourcing process and framework are compliant with MAS Outsourcing Guidelines, including consolidating outsourcing reports for MAS submission.
• Assist other departments with new and periodic third-party management reviews.
• Support the setup of the New Product Committee to study and review new products or businesses.
  

Business Continuity Management (BCM):

• Review and maintain the BCM framework to ensure compliance with regulatory requirements.
• Control, facilitate, and consolidate Business Impact Analysis (BIA) and Business Continuity Plan (BCP) results from business units.
• Plan, coordinate, and conduct BCP tests, including call tree exercises.

Organizational & Operational Risk Management:

• Develop, review, and maintain risk management tools to conduct necessary assessments.
• Enhance the effectiveness of the existing Organizational Risk Management framework.
• Control, facilitate, and consolidate the Organizational Risk
• Register to report to senior management.
• Provide key support in completing Residual Risk Assessments, collaborating with business units to identify risks and controls, evaluate inherent and residual risks, and establish mitigation plans.
• Identify and assess key operational risk areas and control gaps, working with business units to mitigate risks and improve controls as needed.
• Organize and facilitate Risk Committees and Operational Risk Committees in the risk assessment process, ensuring action plans are in place to address key risks.

Branch Self Audit (BSA), Control Self-Assessment (CSA), Branch Manual List:

• Manage Branch Self Audit processes.
• Oversee the Control Self-Assessment Framework/activities and report to Head Office (HO).
  Ensure that policies, practice guides, and procedures are regularly reviewed and updated.

Environmental Risk Management (EnRM):

• Maintain and develop a framework to manage environmental risks, ensuring compliance with regulatory expectations in collaboration with relevant departments.

Requirements:

• Minimum 4 years of relevant experience, particularly hands-on experience in outsourcing and BCP management, within organizational/operational risk management in financial institutions.
• Strong communication skills to engage stakeholders and escalate issues to management in a timely manner for resolution.
• Proficiency in Microsoft Excel.
• Basic understanding of financial markets and risk processes (from risk reporting to post-approval monitoring).
• Good knowledge of risk management processes and experience implementing process controls.

We regret that only shortlisted candidates will be notified. However, rest assured that all applications will be updated to our resume bank for future opportunities.

Please kindly refer to the Privacy Policy of Good Job Creations for your reference: https://goodjobcreations.com.sg/en/privacy-policy/

EA Personnel Name: Sandy Ng Mei Qi

EA Personnel Registration Number: R24125475

EA License No.: 07C5771

• Deliver exceptional customer service support through email and phone interactions.
• Respond to customer inquiries efficiently and escalate issues promptly when necessary.
• Manage and process customer sales orders accurately and promptly.
• Allocate stock and coordinate delivery arrangements for customer orders.
• Foster strong relationships through regular meetings and effective communication with customers.
• Address and resolve customer challenges, providing value-added solutions.
• Extract, organize, and analyze data for monthly reporting purposes.
• Work closely with internal teams to ensure timely and effective resolution of customer issues.
• Introduce and promote new products to existing customers, fostering upselling opportunities.
• Handle additional tasks and participate in projects as assigned.

Requirements:

• At least 1-2 years of relevant experience
• Preferably experience in SAP
• Previous experience in a customer service role, sales order processing.
• Short notice period

Interested applicants for the above advertised position(s), please kindly email an updated copy of your resume to: [email protected]

EA License No.: 13C6305

Reg. No.: R1985956

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Morgan Stanley

Morgan Stanley is an industry leader in financial services, known for mobilizing capital to help governments, corporations, institutions, and individuals around the world achieve their financial goals.

Firm Risk Management

In the Firm Risk Management division, we advise businesses across the Firm on risk mitigation strategies, develop tools to analyze and monitor risks and lead key regulatory initiatives.

Job Description

• Market Risk Coverage Associate covering (1) Asia Commodities and (2) Asia XVA business.
• Commodities area of coverage more specifically into Asia Oil, Cross Asset and Bulks Trading, Precious Metals.
• Asia XVA coverage to be regional coverage of XVA trading business.
• Will aid and assist legal entity market risk coverage for MSCGS entity which is a Singapore incorporated Commodities focused entity.
• Responsible for market risk limits, trade approvals, day to day risk monitoring, senior updates.
• Designing stress testing scenarios and
• Liaising with global/regional market risk and FRM stakeholders.
• Interacting with trading, first line risk management (TRM), finance and other stakeholders.
• Ability to automate reporting, risk aggregation in Python would be a beneficial.
• Comfort in dealing with large amounts of data and ability to visualize data in dashboards.

Qualifications

• Min. 4 years prior risk management experience.
• Knowledge of XVA and/or Commodities markets is a key benefit.
• Technical knowledge on derivatives pricing and risks.
• Credit and counterparty risk familiarity for XVA will be useful.

Avensys is a reputed global IT professional services company headquartered in Singapore. Our service spectrum includes enterprise solution consulting, business intelligence, business process automation and managed services. Given our decade of success we have evolved to become one of the top trusted providers in Singapore and service a client base across banking and financial services, insurance, information technology, healthcare, retail, and supply chain.

We are currently looking to hire IT Service Management Officer (SMO) - Messaging. This is an exciting opportunity to expand your skill set, achieve job satisfaction and work-life balance. More details as below.

Job Type: One-year Renewable Contract

Job Description – IT Service Management Officer (SMO) – Messaging

You should have proven track records in areas of Stakeholder management, IT Service Management, IT Configuration Management, Incident Management, IT Security Management and IT Security Compliance & QA Management.

If you thrive on being part of delivery and transforming the clients’ operation, then this is the position for you. Your 'hands-on' knowledge, vast exposure and wealth of experience either in vendor and/or user environments, coupled with a driven and self-motivated personality, will ensure your success.

Responsibilities

1. Service Management
2. Configuration Management
3. Incident Management
4. IT Security Management
5. IT Security Compliance & QA Management

The following are the activities in each scope of work:

Service Management

• Monitor and report on the SLA/KPI of the in-scope systems, grouped under the System Family, to the client
• Liaise and work directly with client (stakeholders, Ops Managers and/or Contractors) for purpose of project delivery and maintenance support.
• Monitor and update client on operation concern and/or compliance matters and propose resolution.
• Provide monthly summary and/or progress report on systems health, statuses, risk status and status of CR/SR and System Problem.
• Conduct and/or participate in management update meetings - CCC, Operations, Service Review, Audit and Management Meeting.
• Review reports from Operations & Support (O&S) project teams within the System Family
• Provide support to O&S Project teams during Audit, DR/BCP, Backup & Recovery exercise.
• Propose continuous improvement initiatives with recommendations to strengthen IT governance & compliance, increase efficiency on work quality and processes.
• Prepare Management plan and submit compilation to the Client annually

IT Configuration Management

• Periodically review IT asset inventory (hardware, software, network equipment, network attached equipment and end-points) records maintained and updated by Client appointed Asset Officer.
• Maintain oversight and review the Obsolescence at System Family Level.
• Prepare and submit report to Client

Incident Management

• Lead investigation and resolution of incident
• Conduct root cause analysis and recommend improvement solution for recurrent incident to Client

IT Security Management

• Schedule security scan for identified systems according to policies and verify all vulnerability rectifications are satisfactorily performed.
• Conduct Security Review on System Access and administration patterns weekly, and report unusual or suspicious activities, if any, to SMO Head Office.
• Track, mitigate and deploy patch security vulnerabilities accordingly to the stipulated timeline. Maintain oversight and submit reports on monthly basis.
• Escalate and/or seek Client’s acceptance and approval of assessed risks.

IT Security Compliance & QA Management

• Ensure compliance status of the Systems adheres to applicable standards, polices, directives and guidelines.
• Declare, review and report compliance status to SMO head office annually.
• During audit exercise, work with stakeholders to provide responses and evidence to auditors or compliance related declarations.
• Provide a Rectification Plan on any gaps found.
• Provide rectification plan for issues arising from audit.
• Seek waiver on compliance whenever it is justifiable.
• Ensure all applicable standards, policies, directives, guidelines, deliverables and quality assurance records are filed and kept up-to-date for audit and review purposes.
• Work with Client on system enhancement required for policy changes and audit requirements.

The ideal profile should have / be:

• Degree in Information Systems, Computer Science or equivalent
• More than 5 years of IT project management experience and at least 10 years of IT experience
• Familiar with Software Development Life Cycle (SDLC)
• Experience in IT business analysis techniques
• Self-motivated with a positive “can-do” attitude, creative with excellent presentation, communication, negotiation and interpersonal skills including strong persuasive techniques
• Able to lead, develop and maintain respectful and trusting relationship
• Working experience with both Microsoft Exchange (2013/2016) and Active Directory in an enterprise environment, including in depth familiarity with Windows Server (2012/2016), Skype for business 2015 and related technologies.
• Knowledge of Microsoft Outlook client support, SMTP mail routing, DNS, OWA is a must.
• At least 3-5 years’ hands-on deployment and support experience in server infrastructure for Microsoft Active Directory, Exchange 2013/2016/2019, Skype for business.
• Candidates are required to handle clients professionally during all interfaces, and are customer oriented, and work effectively both independently and in a team environment.

WHAT’S ON OFFER

You will be remunerated with an excellent base salary and entitled to attractive company benefits. Additionally, you will get the opportunity to enjoy a fun and collaborative work environment, alongside a strong career progression.

To submit your application, please apply online or email your UPDATED CV in Microsoft Word format to [email protected]. Your interest will be treated with strict confidentiality.

CONSULTANT DETAILS

Consultant Name: Deepa Shivakoti

Reg No: R1765546

Avensys Consulting Pte Ltd
EA Licence 12C5759

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