· Accountable for assisting the group to achieve targeted sales / profits, while maintaining the operational and service standards. To improve the organization's market share and positioning.

· To improve the organization's efficiency towards its mission and goals.

· To achieve 4 G results in:

a) Great Service

b) Great Food

c) Great Ambience

d) Good Profits

This programme is for candidate seeking the knowledge and management skills in food and beverage for managing a restaurant.

The objectives of the programme are:

· Prepare candidate for entry-level to managerial Restaurant Manager level employment in the food and beverage industry

· Assist in efficient running and profitability of restaurant

· Ensure good service are provided in accordance with the Group’s SOPs

· Maintain service quality and consistency standards

· Adhere to the Group’s procedures and propose improvements to:

· maintain a healthy working environment;

· ensure customers’ satisfaction;

· monitor stocks level including inventory checks; and

· ensure the overall management of the restaurant operations.

On completion of this training programme, candidate will have the knowledge and skills in restaurant operation and customer service skills and be able to apply them at the workplace.

Restaurant Management

· Ensure compliance with licensing, hygiene and health and safety legislation/guidelines

· Liaise with customers, employees, suppliers, licensing authorise etc

· Make improvements to the running of the business

· Ensure adherence to quality expectations and standards

· Ensure compliance with company cash handling policy and procedures

Sales

· Push for sales and promotion

Cost Management

· Oversee stock level and order supplies

People Management

· Interview, recruit and supervise staff

· Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees

Customer Service

· Handle customer enquiries and complaints

· Ensure customers' satisfaction

· Motivate and train staff

This programme is for candidate seeking the knowledge and management skills in food and beverage for managing a restaurant.

The objectives of the programme are:

• Prepare candidate for entry-level to managerial Restaurant Manager level employment in the food and beverage industry
• Assist in efficient running and profitability of restaurant
• Ensure good service are provided in accordance with the Group’s SOPs
• Maintain service quality and consistency standards
• Adhere to the Group’s procedures and propose improvements to:
• maintain a healthy working environment;
• ensure customers’ satisfaction;
• monitor stocks level including inventory checks; and
• ensure the overall management of the restaurant operations.

On completion of this training programme, candidate will have the knowledge and skills in restaurant operation and customer service skills and be able to apply them at the workplace.

• Certificate / Diploma / Degree in hospitality or relevant field
• Passion for service
• Motivated, result-oriented and a fast learner
• Good organizational and planning abilities
• Computer literate and with excellent interpersonal skills

Company Overview

Tanglin Gin, established in 2018, proudly stands as Singapore's pioneering gin distillery. Our

brand is synonymous with adventure, innovation, and versatility, evident in our multiple award-

winning gin expressions. With some of Asia's most acclaimed gins, we are dedicated to placing

Singapore firmly on the global spirits map. Our next goal is to grow Tanglin Gin into an

internationally renowned brand that fills Singapore with pride.

Mission

Revealing the unique Flavours of Singapore through premium craft spirits.

Vision

To be the leading global gin brand that embodies Singapore's spirit of innovation and excellence.

Title

Management Accountant

Job Description

The Management Accountant will work closely with the GM and CFO to drive financial strategies

and manage the accounting operations of a fast growing business.

Responsibilities

• Managing accounts payable and receivable functions, processing payments, tracking

payments, and ensuring timely collection of outstanding receivables.

• Perform daily accounting duties ensures that receipts and invoices are applied accurately

and timely so that the accounts receivables are up-to-date.

• Help to raise and prioritize invoices for payments; monitor bank account levels.

• Daily general ledger, accounts receivable and accounts payable functions.

• Manage the timely closing process and reconciliations.

• Run ad-hoc reports as and when needed.

• Assist in the preparation of the financial statements of the Company.

• Conducting periodic reconciliations of bank accounts, and other financial records to

ensure accuracy and identify discrepancies.

• Handle finance enquiries through email/phone.

• Managing accounts payable and receivable functions, processing payments, tracking

payments, and ensuring timely collection of outstanding receivables.

• Perform daily accounting duties ensures that receipts and invoices are applied accurately

and timely so that the accounts receivables are up-to-date.

• Manage the timely closing process and reconciliations.

• Promptly manage purchase orders and preparation of invoices for monthly billing.

• Generate Accounts Receivables aging report and send Statement of Accounts to

customers to ensure prompt collections.

• Support preparation of month/quarter/year-end deliverables for company reporting in

compliance with deadlines.

• Master-data management for customers and vendors in financial systems.

• Assist in the preparation of monthly management accounts, annual financial statements.

• Perform annual company reporting functions including but not limited to Annual Returns.

• Track Work-in-progress (WIP) projects to ensure prompt billing to customers.

• Calculation and posting of manual journal to record doubtful debt and WIP provisions.

• Support monthly closings, reconciliations, audits and tax forms.

• Full set of accounts for subsidiaries and/or parent companies.

• Organize AGM.

Reporting relationship

• General Manager

o Dotted line to CFO

Requirements

• A diploma in accounting, finance, business administration, or a related field is typically

required.

• At least two years of relevant work experience in accounting.

• Experience in F&B a plus.

• Proficient in Microsoft Word and Excel.

• Abilities to handle both financial and administrative tasks efficiently.

• Energetic personality with good working attitude.

Benefits

• Above industry standard salary

• Gracious annual leave time

• Monthly bottle of Gin/Liqueur from the distillery

• Continuous opportunities for career advancement within our growing company

This programme is for candidate seeking the knowledge and management skills in food and beverage for managing a restaurant.

The objectives of the programme are:

• Prepare candidate for entry-level to managerial Restaurant Manager level employment in the food and beverage industry
• Assist in efficient running and profitability of restaurant
• Ensure good service are provided in accordance with the Group’s SOPs
• Maintain service quality and consistency standards
• Adhere to the Group’s procedures and propose improvements to:
• maintain a healthy working environment;
• ensure customers’ satisfaction;
• monitor stocks level including inventory checks; and
• ensure the overall management of the restaurant operations.

On completion of this training programme, candidate will have the knowledge and skills in restaurant operation and customer service skills and be able to apply them at the workplace.

• Certificate / Diploma / Degree in hospitality or relevant field
• Passion for service
• Motivated, result-oriented and a fast learner
• Good organizational and planning abilities
• Computer literate and with excellent interpersonal skills
• Able to work on weekends and Public Holidays

Job Description:

• Receive training and perform duties in various sections of the company’s operations such as the Service Department, Kitchen Department, Supporting Function Department etc;
• Gain deep and thorough knowledge of the company’s restaurant operation by rotating on each position;
• Learn from experienced employees to acquire information about methods, procedures, and standards required to perform and excel in your training;
• Progressively master the skills to run restaurant operations.
• Acknowledge and achieve performance goals and objectives defined by management.
• Consistently monitor individual performance and progression with your superior and management.
• Upon completion of all basic training, set new goals and objectives with the management for your progression in the company.
• Provide support as needed in various departments;
• Perform ad-hoc duties as assigned by your superior.

Job Requirements:

• Candidate must possess at least a Degree in Hospitality Management;
• Applicants with relevant working experience in the related field will be an advantage, however, applicants without relevant working experience are also welcome to apply as full training will be provided;
• Preferably Junior Executive specialized in Food/Beverage/Restaurant Service or equivalent;
• Candidates who master more than one language will be an added advantage, as oversea assignment will be assigned; (in order to handle queries, concerns and feedback from other language speaking counterparts regarding with the training and other restaurant operation related matters.)
• Successful applicants will have the opportunity to assign assignments at oversea branches.

Join us as Analyst, Total Fund Management at AIA Investment Management!

The main objectives of this position are to support the management of multi-asset portfolios and various investment initiatives.

The Analyst helps support management of multi-asset portfolios that invest across public assets/geographic regions/sectors/factors/currencies. The Analyst is expected to perform qualitative and quantitative analysis, and translate these into implementable investment strategies.

The Analyst will collaborate with other professionals in AIAIM as well as AIA Group to achieve the position’s objectives. The role requires good communication and collaboration with key stakeholders.

Responsibilities

• Support Portfolio Manager(s) in management of multi-asset portfolios in accordance with investment mandate, including implementation of TAA overlays
• Enhance existing investment chart pack by incorporating insightful indicators that can update stakeholders of key developments across various financial markets
• Perform quantitative (e.g. backtests of investment strategies, monte carlo simulation) and qualitative analysis to support idea generation, portfolio construction and risk management
• Work closely with colleagues in Middle Office and Operations to enhance trading processes, portfolio risk monitoring and performance attribution of multi-asset portfolios
• Prepare presentation materials that effectively explains investment strategy and performance drivers to stakeholders

Requirements

• Ideal candidate would have around 5 years of relevant experience, preferably in multi-asset role
• Excellent programming (e.g. Python) and quantitative skills (e.g. multi-asset modelling, time series analysis)
• Familiarity with Bloomberg is preferred
• Well versed in Microsoft Office (Excel, Powerpoint)
• Team player with strong work ethic
• Excellent interpersonal, engagement and presentation skills
• Proactive with high level of motivation and able to adhere to tight deadlines
• Bachelor or higher degree
• Professional qualification such as CFA will be viewed favorably

Believe in better with AIA. If you work at AIA, you play an important part in this movement. Which is why we give you every opportunity to learn, grow and shape your career - your way!

The Retail Fashion Advisor is the customer service specialist of the store. You can take great care of our customers and are responsible to exceed their expectations by listening to their needs, answering questions about products and services, finding products that meet their needs, providing in depth product information about the goods they are interested in and achieving sales, delivering service and operations excellence.

You also engage in innovation and productivity initiatives for the store in order to drive seamless customer experience across channels and handle order fulfilment processes for customers in store. You will be operating in a fast-paced, diverse and customer-centric store environment.

As the first point-of-contact in store, you are the ambassador of the organisation, a highly motivated and service-oriented individual and communicates well and thrives in a team environment.

Requirements

· Retail experience

Functional Skills (Hard / Technical)

· Identification of, and follow up on customer concerns

· Ensure that service standards and importance of service recovery are adhered to

· Opening, operating and closing of shift procedures

· Ability to count money accurately without error

Performance (Soft / Core)

· Able to make customers feel at ease and comfortable

· 6-star service

MAIN PURPOSE

The Management Trainee provides strategic support in deployed departments across the Group of Companies

such as Operations, Corporate Development, Corporate Finance, Human Capital, and Sales / Business

Development for 18 to 24 months, learning about business operations and eventually specialise in a particular area depending on interest and organisational needs.

MAIN DUTIES AND RESPONSIBILITIES

1. To provide executive and administrative support to the management and/or HODs in the deployed departments.
2. To participate in company certification and quality assurance programmes.
3. To represent the company at corporate events and trade shows.
4. To update manuals and documentation such as SOPs.
5. To participate in strategic planning and implementation of policies and assist management with the implementation of new policies.
6. To assist in company digitisation efforts and IT administration.
7. To record company meetings and coordinate meetings as committee secretary.
8. To organise and participate in company internal events and programmes.
9. To carry out any other duties as assigned by the Head of Operations, including adhoc deployment for projects.

REQUIREMENTS

1. Preferable to have at least one year of working experience in any generalist fields such as marketing, HR, finance.
2. Willingness to be rotated between various departments and positions for career progression.
3. Minimum degree holder with good results.
4. Meticulous, good interpersonal skills and willingness to learn.

WORK LOCATION

Loyang Way or Changi Airfreight Centre (as needed)

Job Highlights:

• Career Development Opportunities
• Path to Managerial Role in 2-4 years
• Overseas Incentive Trips
• Awarded with Banking and Finance Certfication.

Job Description:

• Network at private events and social functions
• Present our value proposition to potential clients who occupy the Mass Market Affluent (MMA) and HNWI strata
• Create cogent and compelling financial solutions to meet prospective clients' risk management, wealth accumulation and financial systemisation needs
• Engage with existing clients and build further inroads into their social networks
• Educate and empower the public through speaking at engagements and other events
• Liaise with affiliated legal, accountancy, medical and other finance professionals to perform integrated, holistic and universal financial management for clients and their respective business interests
• Coached by Award Winning Industry Practitioners
• One to One Knowledge and Skill Mentorship
• Personal Development and Team Building Training

Requirements

• Entrepreneurship flair
• 3rd or final year tertiary undergraduates from local universities or private institutions offering a recognised degree programme
• Candidate must possess at least a GCE ‘A’ Level Certificate / International Baccalaureate Diploma / Polytechnic Diploma or equivalent
• Males must have completed National Service
• Min. 21 years of age

Job Purpose and Key Accountabilities:

As a Management Trainee, your main goal will be to learn and master various aspects of the company's operations, including but not limited to operations management, human resources management, team leadership, decision-making, and problem-solving. Through this training program, you will acquire the necessary skills and knowledge to prepare for future senior management positions.

Key Accountabilities:

1. Continuously learn and understand the specific business operations and management strategies of the company.
2. Participate in and lead team projects, enhancing teamwork and leadership.
3. Effectively manage and execute projects in a multitasking and high-pressure environment, with a results-oriented approach.
4. Solve problems encountered in work, formulate and implement solutions, emphasizing replicable processes.
5. Embrace change, continuously improve your skills and knowledge, and break through your own capability boundaries.

Main Duties and Responsibilities:

• Participate in the company's daily operations and management activities, learning the company's business processes and strategies.
• Assume a leadership role in projects, effectively distribute tasks and manage progress, ensuring smooth completion of projects.
• Think independently when encountering problems, propose and implement solutions, and conduct a review after problem resolution.
• Accept feedback from superiors and colleagues, continuously improve your skills and knowledge, and maintain positive energy with an open mindset to change.
• Enhance your professional knowledge and skills by participating in the company's training and learning activities and continuously learning.

Job Specification:

• Education: Bachelor's or master's degree in business management, education, psychology, or other related fields.
• Skills: Leadership and teamwork abilities, problem-solving and decision-making capabilities, project management skills.
• Personal Characteristics: High self-drive, leadership, adaptability, resilience.
• Career Goals: Passionate about education and training, looking forward to long-term development in the company, willing to take up a management position after completing the training.
• Others: Deep understanding of the education and training market in Singapore, familiar with basic information technology and software applications.

Working Hours (43 hours per work week):

Mon : off

Tuesday - Friday : 1.30pm - 7.30pm

Saturday and Sunday: 9.00am - 7.30pm

Responsibilities:

• Ensuring daily smooth operations

• Ensuring all relevant information is reported to respective stakeholders and recorded on a timely manner (i.e. non-compliance activities, faults, incidents)

• Ensuring all daily, monthly, ad-hoc reports are submitted punctually

• Handling emergency situations appropriately without compromising the functions of Operations Centre

• Working with the Operation Manager on all business continuity plans, fire drills, evacuations exercises

• Supervise and conduct periodic checks

• Other daily operational and administrative duties as assigned

Requirements:

• At least 2yrs of supervisory experience

• Posses good understanding of service, experience in handling emergency procedures

• Physically fit, enjoy working with the general public at outdoor environment

• Able to work on a 12-hrs rotating Day & Night shifts

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to P-Serv Pte Ltd and its local and overseas subsidiaries and affiliates to collect, use and disclose your personal data to prospective employers/companies based in any country for purposes of evaluating suitability for employment, conducting reference checks, administering employment related services, complying with Government’s health advisories and such other purposes stated in our privacy policy.

EA License No. 90C3494

EA Registration No. R1441973 | Winson Chng

Customer Service Officer

• Working days & hours: 5 days, 8:45am – 5:45pm
• Salary: $2000 - $2500 + commission
• Main office at Tanjong Pagar. Working location will be at tourist desk (sentosa village, rasa sentosa & The Robertson house hotel) on rotation basis.

Requirements:

• Diploma or equivalent.
• 1-2 years of customer service experience, specifically in a hotel tour desk or similar role.
• Knowledge of Singapore attractions and tour packages.

Job Description:

1. Guest Engagement:

• Greet and engage with hotel guests, offering assistance and information.
• Provide details about Singapore attractions and available tour packages.

2. Sales and Promotion:

• Promote and sell Singapore attractions, tour packages, and related services to hotel guests.
• Assist guests with the booking of tours and activities.

3. Inquiry Handling:

• Respond promptly and courteously to guest inquiries regarding tours, attractions, and travel arrangements.
• Provide accurate information and recommendations.

4. Complaint Resolution:

• Address guest complaints and concerns with patience and professionalism.
• Take appropriate actions to resolve issues and ensure guest satisfaction.

5. Documentation:

• Maintain accurate records of tour bookings, guest preferences, and complaints.
• Collaborate with tour operators to confirm reservations and resolve discrepancies.

✅The Supreme HR Advisory Pte Ltd EA No: 14C7279

✅SAMUEL SIAW Reg No: R24124745

Job Description & Requirements

Job Description:-

- Maintain high standards of customer service to encourage new and repeat visits

- Maintain high standards of hygiene and comply with all health and safety regulations

- Perform opening/closing procedures in the restaurant

- Perform full cycle of both service and kitchen operations

- Deal with initial feedback from customers & report to superior accordingly

- Other ad hoc tasks when needed

Pre-requisites :

- Minimum a degree from recognised University in any field

- Able to converse fluently in English

- Possess a cheerful disposition, and willingness to learn

- Able to work under pressure

- Able to work on weekends & Public Holidays

Responsibilities:

• Will involve in a lots of calling (call Desktop engineers for urgent or priority case)
• Validate forms submitted by users
• Process forms based on request type
• Follow up on requests submitted
• Respond to enquiries on forms
• Update user profile records
• Update asset entries
• Generate internal SR reports

Interested candidates, please click on the following link to begin your job search journey and submit your curriculum vitae (CV) directly through the official PERSOLKELLY job application platform - GO.

This is in partnership with Employment and Employability Institute Pte Ltd (“e2i”). e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to e2i’s PDPA.

By sending us your personal data and CV, you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for account creation in GO and the purposes set out in the Privacy Policy https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with GO’s Terms of Use https://go.persolkelly.com/Tac and the Privacy Policy. If you wish to withdraw your consent, please email us at [email protected]. Please feel free to contact us if you have any queries.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. <R24124925> <Chow Xuan Ling>

Responsibilities:

1. Portfolio Analysis:

- Conduct in-depth analysis of investment portfolios, assessing performance metrics and risk factors.

- Utilize financial techniques to evaluate potential investment opportunities.

2. Market Research:

- Stay abreast of financial market trends, economic indicators, and industry developments.

- Analyze market data to provide insights into investment strategies and potential risks.

3. Client Interaction:

- Collaborate with clients to understand their financial goals, risk tolerance, and investment preferences.

- Provide regular updates on portfolio performance and recommend adjustments based on client objectives.

4. Asset Allocation:

- Assist in developing and implementing asset allocation strategies tailored to clients' investment objectives.

- Monitor and rebalance portfolios to ensure alignment with strategic asset allocation targets.

5. Due Diligence:

- Conduct due diligence on potential investment opportunities, assessing financial statements, management teams, and market conditions.

- Prepare comprehensive reports outlining investment recommendations and associated risks.

6. Regulatory Compliance:

- Ensure compliance with relevant financial regulations and internal policies.

- Stay informed about changes in regulatory requirements and industry best practices.

7. Performance Reporting:

- Generate and present performance reports to clients, highlighting investment returns, risks, and market conditions.

- Analyze performance metrics and make recommendations for optimizing portfolio performance.

8. Relationship Management:

- Cultivate and maintain strong relationships with clients, addressing inquiries and providing exceptional service.

- Collaborate with internal teams, including financial advisors and risk management, to enhance client satisfaction.

9. Technology Utilization:

- Leverage financial software and tools for data analysis, risk assessment, and portfolio management.

- Stay current on advancements in financial technology to enhance operational efficiency.

10. Continual Learning:

- Engage in ongoing professional development to stay current on industry trends, investment strategies, and financial products.

- Pursue relevant certifications to enhance knowledge and credibility in the field.

Qualifications:

- Bachelor's degree, Local Diploma, A Levels

- Strong analytical and quantitative skills.

- Excellent communication and interpersonal skills.

Job Title:

Fund Management Associate:

- Represent a Top global bank

- Portfolio Construction and Portfolio Management

- Update investors on market movements

- Business Development to onboard new investors

- Attend investment monthly fund house trainings (fully funded by company)

- Relationship Management with existing clients

- Leading a Team of associates after 1 year

Training provided

- Monthly investment training by TOP fund houses (JP Morgan, Goldman Sachs, Franklin Templeton etc.)

- In-house training by professional and internal trainers

- Training allowance provided for successful candidates

- All training fees paid by company

- Communications training

- Human relations training

- Management training

Requirements:

- Go Getter

- Able to communicate well with clients

- Teamplayer

- Polytechnic diploma / Full 'A' Level Cert / Degree

- Grads are welcome

- No experience

*Responsibilities:*

1. *Portfolio Analysis:*

- Conduct in-depth analysis of investment portfolios and risk factors.

- Utilize financial techniques to evaluate potential investment opportunities.

2. *Market Research:*

- Stay abreast of financial market trends, economic indicators, and industry developments.

- Analyze market data to provide insights into investment strategies and potential risks.

3. *Client Interaction:*

- Collaborate with clients to understand their financial goals, risk tolerance, and investment preferences.

- Provide regular updates on portfolio performance and recommend adjustments based on client objectives.

4. *Asset Allocation:*

- Assist in developing and implementing asset allocation strategies tailored to clients' investment objectives.

- Monitor and rebalance portfolios to ensure alignment with strategic asset allocation targets.

5. *Due Diligence:*

- Conduct due diligence on potential investment opportunities, assessing financial statements, management teams, and market conditions.

6. *Regulatory Compliance:*

- Ensure compliance with relevant financial regulations and internal policies.

- Stay informed about changes in regulatory requirements and industry best practices.

7. *Performance Reporting:*

- Generate and present performance reports to clients, highlighting investment returns, risks, and market conditions.

- Make recommendations for optimizing portfolio performance.

8. *Relationship Management:*

- Cultivate and maintain strong relationships with clients, addressing inquiries and providing exceptional service.

9. *Technology Utilization:

- Stay current on advancements in financial technology to enhance operational efficiency.

10. *Continual Learning:*

- Engage in ongoing professional development to stay current on industry trends, investment strategies, and financial products.

- Pursue relevant certifications to enhance knowledge and credibility in the field.

*Qualifications:*

- Bachelor's degree, Local Diploma, A Levels

- Strong analytical and quantitative skills.

- Excellent communication and interpersonal skills.

As the Property Management Executive, you are to manage all things related to the upkeep and optimization of the facilities. You will oversee maintenance, regulatory compliance, and safety, ensuring every corner of the premises operates smoothly and efficiently.

• Conducting regular facilities check to maintain optimal service levels.
• Managing and renewing service contracts, licenses, and permits, ensuring they remain current and compliant.
• Proposing improvements, repairs, and upgrades to enhance building functionality and efficiency.
• Coordinating and supervising contractor performance, ensuring timely, high-quality service.
• Leading risk management, emergency planning, and workplace safety initiatives.
• Handle complaints and suggestion with professionalism.
• Day to day maintain and update database management.
• Administrating all written or verbal feedback from desk.
• Adhoc duties as and when assigned.
• Troubleshooting for customers on minor technical issues.
• Possessing excellent product knowledge to enhance customer support.
• Maintaining a pleasant working environment for your team.
• Preparing monthly reports, attending vendor meetings, and providing updates on facility operations.

Requirement:

• Holding a Degree Engineering, IT or related field.
• Must be able to work on shift
• Must be able to work on weekends if required
• Must be willing to work in fast paced working environment
• Knowledge of CRM systems is an advantage

The Role :

We are looking for a capable Project Manager to support the transition of key business applications to a new platform. In this role, you will focus on overseeing the smooth transition of on-premise applications to AWS cloud infrastructure. Working closely with cross-functional teams, you will ensure effective monitoring, performance management, and optimization throughout the migration process and in the post-migration environment. Your operational expertise will be crucial in maintaining system stability, improving efficiency, and ensuring continuous service delivery.

Key Responsibilities:

1. Operational Monitoring and Maintenance:

• Oversee the day-to-day operations of the migration, ensuring seamless transition and minimal disruption to business processes.
• Monitor system performance, capacity, and resource utilization on AWS, ensuring that the infrastructure operates efficiently.
• Identify and troubleshoot operational issues, working closely with technical teams to resolve problems promptly.

2. Operational Support and Incident Management:

• Provide ongoing support during and after the migration, responding to operational incidents and resolving issues that impact system performance.
• Implement proactive monitoring strategies using AWS tools (CloudWatch, SNS) to detect potential issues early and ensure system uptime.
• Conduct root-cause analysis for any operational failures and work on remediation strategies to prevent recurrence.

3. Operational Documentation and Reporting:

• Maintain detailed operational documentation, including runbooks, operational workflows, and issue resolution guides.
• Provide regular reports on system health, performance metrics, and any deviations from normal operation to stakeholders and project teams.
• Document lessons learned from operational incidents to improve future processes.

4. Process Optimization and Automation:

• Identify areas of operational inefficiency and propose solutions to optimize AWS resource usage and cost.
• Develop automation strategies to streamline recurring tasks and reduce manual intervention (e.g., autoscaling, automated backups).
• Continuously evaluate and improve operational processes, ensuring they align with best practices for cloud operations.

5. Risk and Contingency Planning:

• Assess operational risks related to the migration and ongoing performance of the AWS environment.
• Develop and implement risk mitigation strategies to ensure business continuity.
• Design contingency plans for handling operational failures or performance degradation.

6. System Testing and Validation from an Operational Perspective:

• Support system integration testing (SIT) and user acceptance testing (UAT) from an operational viewpoint, ensuring all necessary resources are available and optimized.
• Collaborate with teams to validate that the system can handle operational loads and peak performance demands in the AWS environment.

7. Training and Knowledge Transfer:

• Assist in training operational teams and end-users on AWS infrastructure, operational procedures, and best practices.
• Ensure smooth knowledge transfer and handover of operational procedures to stakeholders and support teams.

Professional Attributes :

1. Excellent communication and interpersonal skills to engage with cross-functional teams and provide clear operational updates.
2. Strong analytical and troubleshooting skills, with a focus on operational problem-solving and process optimization.
3. Ability to adapt to changing operational needs and manage multiple tasks simultaneously in a fast-paced environment.

Educational Qualification :

• Bachelor's degree in Computer Science, Information Technology, or a related field.

About the job

Our Team:

We are Sanofi. We are an innovative global healthcare company, driven by one purpose: we chase the miracles of science to improve people’s lives.

Our teams across the world strive to transform the practice of medicine, turning the impossible into the possible for patients. We’re transforming strategy, culture, and process through one Sanofi Manufacturing & Supply Ambition that will connect our science to the communities we serve. This department is part of the Global Engineering, and he is supporting transversally cluster of M&S sites. The main mission is to:

• Represents regional M&S site needs in front of our global facility management suppliers.
• Directly oversight all soft & hard services of our regional M&S sites

Main responsibilities:

The Mission:

Sanofi Manufacturing & Supply has around 6 manufacturing sites in ASIA, Head of Regional Facility Management will be responsible for driving Integrated Facility service delivery performance and Supplier Management, implementing best practices, standardizing ways of working across our Manufacturing sites and Campuses.

More specifically the Head of Regional Facility Management oversees:

• Lead a regional organization responsible for Facility Management – Soft & Hard services.
• Manage multiple annual budgeting process with site heads and GBUs.
• Oversee vendors (IFM Partners) for outsourced Facility services.
• Manage stakeholders’ business, operation, quality, HSE, Finance.
• Lead and oversee implementation of global corporate program – Sustainability, Energy, Life Cycle Asset Plan.
• Management and oversee of financial including annual budget process.
• Foster performance improvement through the implementation of the new organization
• Own Supplier relationship (operational delivery).
• Integrate & stabilize all sites going into IFM platform.
• Address and resolve escalations and issues.
• Escalate unresolved questions or items to the Global Governance team.
• Share learnings & best practices across region.
• Manage service delivery performance.
• Review changes to the Service Levels and KPIs.
• Implement key initiatives to budget & schedule.
• Manage Service Provider’s management fee at risk for performance against KPIs.

Scope and dimensions

Breadth of Responsibility: management of around direct reports 6 & team and through a envelop of around 5 M€ OPEX annually.

About you

• Experience:Experience with Integrated FM services including Hard Services (HVAC, Black Utilities… and General Soft services (Canteen, Cleaning, Pest Control…)
  Knowledge of operating critical pharmaceutical environment.
  Experience with Strategic asset Management program.
  Experience of coaching, developing, and influencing people at different levels of the organization
  Command of change management issues and methodologies at leadership level would be a strong plus.
  Ability to lead and drive transformation & standardization.
  Good functional knowledge on business processes
  
• Soft skills:Leading through Change and Transformation
  Capable of managing different stakeholders – believers, disrupters …
  Capable of ensuring employees and site organization comply to global standards, vision, contracts.
  Manage escalation, solution oriented.
  Decision making and autonomy – capable to take decision, support leadership discussions.
  Ability to work transversally: cross-culturally and cross-functionally.
  High autonomy and strong transversal capabilities.
  Strategic vision / value creation understanding.
  Results driven
  
• Technical skills:Strong experience in Manufacturing & Industrialization, project lead and Performance Management
  Manage vendors / Interact with partner regional leads.
  Good experience in Engineering & Technical Management, incluging management
  Ability to manage complex projects achieving significant business results.
  Engineering & Manufacturing site operations,
  Leadership skills demonstrated with successful & managing transversal international team.
  Experience in a global function role and/or in end-to-end strategic position
  
• Education:Master of Science Engineering or equivalent degree,
  
• Languages:Fluent English spoken and written compulsory,
  Fluent language skills in accordance with the biggest country under your umbrella ( German, Italy, South EMEA)
  

Position Overview

The Director, Client Management APAC will lead the Client Management function, overseeing its four sub-functions to ensure exceptional client experiences, operational efficiency, and business growth. This senior leadership role is based in Asia Pacific and reports directly to the Head of Commercial Asia Pacific. The role demands strategic vision, operational expertise, and a client-centric approach to drive long-term success.

Key Responsibilities

1. Strategic Leadership

• Create and implement strategies for Client Management aligned with company goals.
  Promote collaboration across teams to ensure excellent service and client satisfaction.

2. Sub-Function Oversight

• Oversee new client onboarding for smooth integration and proactive engagement.
• Ensure operational excellence for key accounts through KPI monitoring and process improvements.
• Foster a client-first approach in customer service, emphasizing responsiveness and innovation.
• Manage documentation processes for accuracy, compliance, and efficiency.

3. Client Relationship Management

• Build and maintain strong partnerships with strategic clients.
• Handle escalations effectively to maintain trust and satisfaction.

4. Operational Excellence

• Track performance metrics to drive continuous improvement and meet client needs.
• Innovate and optimize processes to stay competitive.

5. Team Leadership & Development

• Lead and mentor a collaborative, high-performing team.
• Provide training to align team skills with organizational goals.

6. Financial and Business Growth

• Manage budgets effectively to maximize impact.
• Boost client retention and revenue through exceptional service and value delivery.

Qualifications and Skills

• Bachelor’s degree in Business Administration, Supply Chain, Logistics, or a related field (MBA preferred).
• 10+ years of experience in client management, customer service, or a related leadership role in logistics or freight forwarding.
• Strong strategic and operational skills, with a proven track record of delivering client satisfaction and business growth.
• Excellent interpersonal, communication, and negotiation skills.
• Familiarity with air freight documentation processes and regulatory compliance.
• Demonstrated ability to lead and inspire cross-functional teams in a dynamic environment.
• Proficiency in data analysis, performance metrics, and process optimization.
  

Visitor Management Officer
* TRAINING PROVIDED, Must be open to shift work

Job Description:
- Providing Customer Service to Visitors
- Assist at registration counter
- Guiding visitors on the usage of the self-service kiosk
- Assisting patients on wheelchair if needed.
- Guiding visitors to the gantry.
- Delivery of food and other items to the patients as and when required

Shift Schedules:
Shift A ~ 8am-8pm
Shift B ~ 9am-7pm
Shift C ~ 11am-7pm

Work Schedule:
According to roster set up.
Attire: Black Pants and shoes.
Uniform for Top will be provided.

Attention to: Hailey Yang

By submitting any application or résumé to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration.

We regret to inform you that only shortlisted candidates will be notified. All applications will be treated with the strictest confidence.

Elitez Pte Ltd | EA Licence: 16C8004| Hailey YANG | Registration No: R1876431

Responsibilities:

1. Preparation and distribution of sailing schedule, monthly rates tariffs and volume statistics to corporate customers.

2. Preparation of executive summaries/ cooperation feedback of corporate accounts.

3. Preparation and analysis of documents for monthly review meeting.

4. Compilation of monthly sales visits report.

5. Monitoring of the completion and timeliness of RFQ submission by pricing team, ensure that RFQ is submitted to corporate accounts by the deadline.

6. Liaising with offices/ agents in relations to customer enquiries.

7. Written/ verbal communication with corporate accounts for rates/ service enquiries.

8. Preparation of SOP guidelines for corporate accounts.

Requirements:

1. Well verse in Microsoft Office, Excel and Power Point.

2. Has good organizational and communication skills, is reliable, resourceful, meticulous, multi tasking and initiative.

3. Works with minimal supervision, manages own time effectively, maintains control over all current projects/responsibilities. Good follow up skill on all relevant issues.

4. Knowledge and experience in NVOCC business will be advantageous.

Job Responsibilities:

• Manage and support the Institute’s corporate and social events by planning and overseeing the end-to-end execution in virtual, physical and hybrid settings
• Preparation and management of events’/projects’ operating budget, vendors and procurement process
• Follow up on sponsorship leads and assist in monitoring accounts/entitlements
• Liaising with internal and external stakeholders as part of events planning and management, which includes logistical arrangements, giving inputs and suggestions while ensuring event requirements are met and live event execution.
• Manage and support events/projects led by the department to ensure timely and effective progress
• Support team members’ events/projects to meet targets

Requirements:

• Degree/Diploma in Business, Marketing, Events Management or related discipline
• At least 1 year of relevant experience in related field
• Familiar with virtual platforms such as Zoom and Teams
• Meticulous, resourceful and innovative with a positive work attitude
• Able to work well under pressure with tight deadlines
• Able to multi-task and willing to take on new projects
• Able to work individually as well as a team player