6 Days Work

Rotating Shift / Split Shift

Job Responsibilities

• To assist with all operation and administrative duties to ensure a smooth day-to-day operations of the restaurant.
• Extend warm greetings to guests upon arrival and usher the guests to allocated seats.
• Take food and beverage orders and serve them.
• Handle phone enquiries, take guest reservations and review daily reservations booked.
• Handle enquiries and group bookings for baby showers, birthday, anniversary and corporate dining.
• Monitor guests’ needs, check and coordinate special requests such as special menu requirements, cake or flower orders and tables’ requests.
• Perform cashiering duties as and when required.
• Manage guest relations and handle feedback concerning food and services.
• Work with Marketing Team for marketing strategies and promotions.

Job Requirements

• Candidate must possess at least Diploma/Bachelor's Degree in any field

The Supreme HR Advisory Pte Ltd | 14C7279

Ong Boon Kiet (Travys) | R22104769

Senior Recruitment Consultant

Job Description

· Responsible and overseas the entire functional activities and management of restaurant, ensure smooth day-to-day operation

· Control costs by reviewing portion control and quantities of preparation; minimizing waste; ensuring high quality of preparation and stock ordering.

· Ensure the restaurant meets and maintains health & safety regulations, sanitation, handling & cleaning procedure/standards and food safety.

· Review efficiency in operations, stock management and sales productivity of the outlet

· Coordinate with vendors and order supplies as needed

· Ability to operate with flexibility and creativity.

· Ability to manage and restaurant with a high level of attention to detail and genuine care.

· Proven ability to effectively run both front and back of the house and lead every shift to the Brand standards of quality and service.

· Ensures maximizing profits and minimizing costs including efficient scheduling of staff and inventory control, in partnership with the culinary team.

· Be an amazing example of service, providing exceptional and professional interactions with guests and staff alike.

· Ensure staffs member is adequately trained and qualified to perform jobs and meet future challenges

· Mentors and develops team members to help them reach their full potential.

· Proactively taking on additional responsibilities where required.

· Other duties as assigned

· Location : Jurong West

· Rest day on Sunday & Public Holiday

· Possesses a contagious enthusiasm and infectious energy and ability to influence people in a positive manner.

Requirement

· Demonstrate ability to handle work professionally, independently and efficiently

· Possess good customer services experience

· Strong leadership with good people skills

The Retail Fashion Advisor is the customer service specialist of the store. You can take great care of our customers and are responsible to exceed their expectations by listening to their needs, answering questions about products and services, finding products that meet their needs, providing in depth product information about the goods they are interested in and achieving sales, delivering service and operations excellence.

You also engage in innovation and productivity initiatives for the store in order to drive seamless customer experience across channels and handle order fulfilment processes for customers in store. You will be operating in a fast-paced, diverse and customer-centric store environment.

As the first point-of-contact in store, you are the ambassador of the organisation, a highly motivated and service-oriented individual and communicates well and thrives in a team environment.

Requirements

· Retail experience

Functional Skills (Hard / Technical)

· Identification of, and follow up on customer concerns

· Ensure that service standards and importance of service recovery are adhered to

· Opening, operating and closing of shift procedures

· Ability to count money accurately without error

Performance (Soft / Core)

· Able to make customers feel at ease and comfortable

· 6-star service

Job Description:-

- Maintain high standards of customer service to encourage new and repeat visits
- Maintain high standards of hygiene and comply with all health and safety regulations
- Perform opening/closing procedures in the restaurant
- Perform full cycle of service and kitchen operations
- Deal with initial feedback from customers & report to superior accordingly.
- Dishwashing and other ad hoc tasks when needed

Requirement:

Able to work on weekends & Public Holidays
Possess a cheerful disposition, and willingness to learn
At least 1 year of working experience in a restaurant environment
Good interpersonal and communication skills
Min. Diploma Holders preferred

Benefits:

Overtime: 1.5 times

Monthly and quarterly attendance incentives up to $1400

Meal allowance

Medical & dental coverage

Annual Performance bonus

Job Summary

As Management Associate, you will support our Chief of Staff in the execution of strategic initiatives and cross-functional projects to help Geniebook achieve its mission of being the largest education company in Southeast Asia. This role is dynamic and will work with all departments and all levels of the organisation. The ideal candidate will possess an ability to learn quickly, strong organisation, communication, and execution abilities, and a passion for education technology.

Jobscope:

• Manage cross-functional strategic projects under the Chief of Staff’s guidance to help Geniebook achieve its mission of being the largest education company in Southeast Asia
• Coordinate with internal and external stakeholders to ensure effective communication and collaboration on key projects
• Provide high-level administrative support to the company, including monitoring key business metrics, planning and facilitation of leadership meetings and Company Round-Ups, and preparing reports to investors and the Board
• Explore and follow through on potential partnerships, new business opportunities, and new revenue streams for Geniebook
• Identify high-leverage opportunities for improvement within the company, devise solutions, and bring them to life to create organisation-wide impact
• Other ad-hoc tasks as required (no two days are the same!)

Job Requirements:

• Good Bachelor’s Degree in business administration or other relevant fields
• 1-2 years of work experience; outstanding fresh graduates with internship experience are also welcome to apply
• Passionate about education, the edtech industry, and/or creating impact
• Excellent project management and organisational skills
• Strong attention to detail and ability to prioritise tasks effectively
• Responsible, proactive, and resourceful in problem-solving
• Exceptional written and verbal communication skills and interpersonal skills
• Proficient in Microsoft Office / Google Suite and comfortable with technology
• Ability to work independently and collaboratively in a fast-paced environment
• Can-do attitude and a willingness to learn and adapt to changes

Job Description

1. Prepare period-end management and statutory reports, commentary reporting, board paper, key financial indicators and analyses
2. Variance analysis around actual results compared to Budgets and forecast for each business unit
3. Analyse trends and financial performance across business units
4. Play a lead role in compiling annual budget, forecast and quarterly result with senior management
5. Maintain, upkeep Reporting System and process improvement initiatives
6. Lead the balance sheet review of business units
7. Liaise with internal and external auditors, addressing the audit issues, working with the operation team to ensure the implementation of audit recommendations
8. Coordinate with business unit to update and monitor the capital and operating spending
9. Ensure compliance with financial policies and procedures and propose internal control safeguards where necessary
10. Monitor the cash flow activities by ensuring that the cash requirements of the entities are met and excess funds are held and managed in an efficient manner
11. Perform any other duties assigned

Requirements

• Degree in Accountancy or equivalent
• At least 2 years of relevant experience
• Experience in audit in accounting firm
• Proficient in Microsoft Excel
• Knowledge in Hyperion and OneStream software will be an advantage
• Self-initiated, able to work with minimum supervision and deliver within tight deadlines
• Independent, meticulous and has good analytical and problem solving skills
• Possess good interpersonal and communication skills
• Must be able to read and write Chinese as this role requires to work with China business units
• Candidate will undergo an Excel test

Location : West Area, Near Joo Koon MRT Station

5 Days Work Week

Monthly Fixed Advance AWS

Responsibilities:

• Influence business unit leadership to make sound strategic decisions for business.
• Provide key analysis of strategic concepts plus financial assumptions along with feasible recommendations.
• Assisting the management operations, supporting administrative and clerical tasks, and coordinating with other departments for project support to meet the organization's objectives and profitability goals.
• Assisted in developing policies and procedures to ensure greater control and accountability of all departmental functions.
• Excellent communication, be organized, and have time-management skills to perform duties in a fast-paced environment.

Technical Skills and Competencies:

• Active participation in strategic planning process, including development and execution of business campaigns.
• To develop negotiation and presentation skills to communicate effectively and clearly to others.
• To understand of audience engagement and other business support functions.
• To identify key stakeholder relationships, needs and interests, and coordinate with stakeholders on day-to-day basis.
• To collate feedback on different media and understand and present the advantages and / or disadvantages of different communications media options.
• To develop company business campaigns and enhance campaign awareness and campaign visibility

1. Hospitality Leadership
2. Managing Financial Budgets & Monitoring Costs
3. Maintaining Financial Records & Reports
4. Hiring & Training Staff
5. Rostering Staff
6. Handling Employee Issues & Conflicts
7. Ensuring Customer Satisfaction & Building Customer Relationships
8. Planning Menus, Pricing & Maintaining Food Quality
9. Managing Inventory & Ordering Supplies
10. Maintaining Environmental, Food Safety & Sanitation Practice

1. Hospitality Leadership

The role of a restaurant manager is to lead the restaurant. They drive company culture and customer satisfaction by managing every aspect of a restaurant to ensure it runs smoothly and makes a profit.

This requires both hard and soft skills to effectively juggle priorities, motivate staff, be creative in increasing revenue and stay ahead of the competition. It also requires financial, marketing, supply chain and employee management skills. To level up, restaurant managers must also optimise policies and procedures because lower outgoing costs and speed are both key to a restaurant's success.

2. Managing Financial Budgets & Monitoring Costs

Restaurant managers require commercial awareness and acute financial management skills. They work closely with the restaurant owner (or in some cases are the owner) to forecast the financial budget, set periodic sales targets and manage the profit and loss statement (P&L). While also controlling operational costs, approving timesheets, sending invoices and ensuring there is enough cash flow for the payroll process to pay employees and suppliers.

They may also need to balance the income after every shift or delegate cash management to another employee.

3. Maintaining Financial Records & Reports

Making money is vital to hospitality management and running a restaurant business. Part of the duties and responsibilities of a restaurant manager is to report on business performance, identifying areas for improvement and opportunities for growth for the restaurant, including maintaining relevant financial records for business and tax needs.

Pulling data from restaurant management software can help pinpoint ways to streamline operations and costs. With ResDiary, restaurants can easily gain complete visibility into their business, compare booking history, identify patterns and predict future trends to help make evidence-based decisions.

4. Hiring & Training Staff

The responsibilities of a restaurant manager are to employ and educate all staff for optimal restaurant operations, including:

• Front Of House (FOH) - host, maitre d'/head waiter, waiters/servers, sommelier, bar staff, runner, busser
• Back of House (BOH) - head chef, executive chef, sous chef, kitchen manager, dishwasher
• Restaurant Operations staff - assistant restaurant manager, cleaning team

The restaurant manager will set the expectations, hire and onboard new employees, outline responsibilities, provide training, support and supervise staff to ensure they’re working in line with the restaurant’s values and policies. This includes conducting periodic reviews to evaluate staff and promote employees for great work.

5. Rostering Staff

A restaurant has many moving parts, and effective staff scheduling is crucial to the success of the restaurant’s operations. The restaurant manager must balance between ensuring the restaurant is probably staffed to meet customer demand while maintaining reasonable labour costs that maximise profitability. Efficiently scheduling rosters or shifts means managing employees and aligning with their availability, assigning roles that play to their strengths and experience, while being adaptable to the businesses changing needs and staff leave. High organisational skills, knowledge of all jobs within the restaurant and flexibility to switch between these roles during peak times or breaks are needed.

6. Handling Employee Issues & Conflicts

Restaurant manager responsibilities extend to handling team conflicts between staff and any disputes they may also have with customers. They will need to mediate between the two parties to create the best restaurant experience for all. This means that meeting customer expectations is as important as maintaining a strong workforce, retaining staff and ensuring a healthy work environment.

7. Ensuring Customer Satisfaction & Building Customer Relationships

A good restaurant manager brings a high level of communication skills, problem-solving skills and excellent customer service skills to the table to ensure the ultimate in guest satisfaction. Memorable and pleasant dining experiences extend across all contact points.

From the ease of booking, all the way to responding to guest feedback and customer complaints in person and online. A restaurant manager must then have a cool head under pressure, be adaptable, listen and provide suitable solutions.

Building and establishing positive relationships helps with customer retention, customer recommendations and brand awareness. Their direct feedback can also inform future decisions on improving the overall dining experience.

8. Planning Menus, Pricing & Maintaining Food Quality

The restaurant industry drives food innovation through culinary experimentation and experiences. As the restaurant manager maintains the operations of the business, they set the direction, financial and supply limitations for the restaurant menu. Designed in collaboration with the head chef, the restaurant manager will research and plan food and beverage menus.

They will develop a menu pricing strategy to optimise supply costs and adjust as required to maximise profit. Whilst also meeting the needs and monitory standards of supply, food quality and presentation.

9. Managing Inventory & Ordering Supplies

Supply chain and inventory management is an important role of a restaurant manager or part of a kitchen manager’s responsibilities in larger restaurants. Basically, this means that the kitchen and restaurant are stocked with everything that both staff and diners need to do their job or enjoy their dining experience. Including ordering and managing required stock levels of food ingredients, condiments, cookware, tableware and staff uniforms. This also involves relationship building with suppliers and implementing monitoring systems to keep track of low stock, loss or theft.

Meeting health and safety regulations are an important part of operating a restaurant and is part of the restaurant manager’s duties and responsibilities.

They ensure that the overall safety of the restaurant environment, equipment, facilities, government licencing, valid hospitality certifications, sanitation compliance and food safety standards are maintained for both staff and customers. This extends to implementing safety policies and procedures, including overseeing any necessary repairs and renovations.

The main skills you need to be a restaurant manager are leadership, organisational, customer service and problem-solving skills. Hospitality/Food & Beverage (F&B) industry knowledge and proven work experience are usually required. A degree in Business Administration or accreditation in business or hospitality management is a plus.

Restaurant managers work in both large and small local restaurant businesses, restaurant chains, hotels and resorts. Their roles and responsibilities will differ based on the size of the restaurant, the number of employed staff and the customer base.

Discover how your team can work more happily and efficiently with help from the right technology, like ResDiary's restaurant booking system. We've created a great guide to help you optimise operations in your restaurant.

Job Description

The ideal candidate’s primary objective will be to assist Management in various corporate matters and projects with the ultimate objective of being able to take on the Manager’s role. Assistance may involve different business aspects such Investment Management and Reporting, Human Resources, Accounting & Finance, Operations & Logistics, Procurement & Product Management, Sales & Marketing, etc. The core business of Group is to improve the Return on Investment for the portfolio of investees. As the investees are SMEs who need much assistance, there is a delicate balance between facilitation and involvement. The ideal candidate should be Service-Oriented yet Business savvy individuals who enjoy analysing business problems, have the ability and perseverance to identify and work with the investees, identify the right external people to help or offer assistance indirectly until problems are solved, Team Players who are achievers, with passion to learn on the job, and acquire new abilities, be helpful, creative, focused on results, and demonstrate common sense and courage to do challenging things right.

Roles and Responsibilities

• Assist the Manager in identifying wide range of corporate challenges/problems and solutions needed to achieve effective outcomes.

• Act as an intermediary between the service providers and the needs of the Group’s investees.

• Planning, coordinating, minuting and tracking outcome of meetings to achieve deliverables & purpose and meet deadlines.

• Coordinating with departments such as Accounting, Human Resources, and Finance including Cashflow Management to ensure that all operational needs are met and profitability is achieved.

• Support and assist in improving processes, SOPs, enhancing concepts, brainstorming ideas, and building financial models.

• Assist the management team in the development and implementation of Strategic Business Plans.

• Perform financial analysis of the Group’s investee portfolio, track buy/sell opportunities and offer recommendations as appropriate. Monitor performance of investee portfolio and trends.

• Conduct market study and competitor analysis of the Group’s investees.

• Conduct market research on specific industries to identify potential opportunities for further investments and providing recommendations to Management.

• Assist and conduct Due Diligence, Financial Analysis and Valuations on potential M&A opportunities.

• Assist by way of coordination and facilitation.

• Identify and analyse HR needs of each entity in the Group on an ongoing basis.

• Assist in HR matters which may include recruitment, promotion & termination, employee performance evaluations, policies & procedures, etc.

• Assist in the enhancement of reports so as to be able to more effectively monitor the progress on projects and to measure project profitability and performance against goals.

• Assist in information gathering and presentation of historical findings as necessary.

• Regularly present progress reports to Management.

Requirements

• Relevant Internship Experience preferred

• Degrees in Science, Accountancy, Finance, Business Administration/Management, Engineering are welcomed.

• Possess passion, positive & humble attitude, empathy and eagerness to learn.

• Effective communicator who is able to interact effectively and build interpersonal relationships with stakeholders.

• Independent self-starter who is open-minded and possesses excellent team spirit.

• Critical thinker who is resourceful and passionate about creating and implementing solutions.

• Naturally inquisitive, articulate, persevering and versatile.

• Required language(s): English, Mandarin (to liaise with Mandarin speaking clients)

Job Responsibilities

• Provide warm, attentive, and efficient service to guests, ensuring a positive dining experience and promptly addressing customer concerns.
• Assist in coordinating and supporting the FOH team, including hosts, servers, and cashiers, to ensure smooth operations during peak hours.
• Take accurate food and beverage orders, communicate special requests to the kitchen, and follow up to ensure guest satisfaction.
• Maintain a clean and organized dining area, ensuring tables are set up correctly and promptly cleared and reset for new guests.
• Use knowledge of the menu, including Korean dishes and beverages, to suggest items to guests, upsell when appropriate, and answer any questions.
• Process customer payments accurately, handle cash transactions, and operate the POS system for efficient billing and order tracking.

Job Requirements

• Previous experience in a customer service role, ideally in the food and beverage industry, is preferred but not required.
• Interest in learning about Korean dishes, beverages, and dining customs to enhance guest interactions and service.
• Ability to communicate clearly and effectively with guests and team members in a fast-paced environment.
• Open to training and feedback, with a proactive approach to acquiring new skills and knowledge.

Looking to recruit staff to work as Management Trainee for Subway brand of restaurants.

Join an airconditioned work environment without needing to work with grease /fire. Healthier Staff meal and Flexible schedule

Job Scope:

- Making sandwiches & preparation of products

- Ensure adherence to Subway standards - Ensure excellent customer service and upkeep of food quality standards

- Upkeep cleanliness of store

-Weekly Inventory and stock Taking

-Managing opening and closing of Restaurant

Salary depends on work experience.

Full time 44 hours per week

Benefits:

- Uniform and training provided

- Staff meals provided

- Incentive on achieving target sales

Only shortlisted candidates will be notified.

JOB RESPONSIBILITIES:

• To conduct services on ground but not limited to servicing, food ordering, reservations, cashiering duties etc
• To undergo trainings for the skill sets of non-supervisory roles to understand and perform the functions
• To undergo trainings for supervisory roles and responsibilities so as to be able to lead and manage both operations and management
• Complete all trainings and acquire the knowledge and skills to perform independently within the targeted timeline up to Assistant Manager
• Perform duties in the best interest of the Company, ensuring that the corporate Vision, Mission statement and Values are upheld
• Ensuring all policies and procedures of the company are followed accordingly
• Any other jobs or duties assigned by the Restaurant Manager from time to time

JOB REQUIREMENTS:

- Minimum 1 year working experience in Food & Beverages industry

- Fresh Graduates are welcomed to apply too

- Possess good working Attitude

- Team player with good interpersonal communication skills, positive attitude, enthusiasm, and initiative

Job Descriptions:

1. Assist Manager to perform warehousing and logistics daily operations.
2. Oversees all inbound and outbound activities, warehouse operations and Organisation
3. Report on any stock discrepancies
4. Setup layout and ensure efficient space utilisation
5. Conduct stock take periodically
6. Liaise with relevant departments on daily operations.
7. Other duties as assigned by management

Requirements :

• Supervising warehouse staff and daily activities.
• Managing, evaluating and reporting on warehouse productivity.
• Tracking and coordinating the receipt, storage, and timely delivery of goods and materials.
• Ordering supplies and maintaining suitable inventory levels.
• Checking orders, bills, items received, inventory, and deliveries for accuracy.
• Maintaining records, reporting relevant information, and preparing any necessary documentation.
• Ensuring basic maintenance standards and compliance with health and safety regulations.
• Performing a daily inspection of the warehouse grounds.
• Coordinating and maintaining fleets and equipment.
• Communicating and coordinating with other departments and customers.
• Ability to meet deadlines.
• Good interpersonal & communication skills
• Ability to work in a fast-paced and dynamic environment
• Physically fit and able to handle heavy load goods

Roles & Responsibilities:

· Influence business unit leadership to make sound strategic decisions for business

· Provide key analysis of strategic concepts plus financial assumptions along with feasible recommendations

· Assisting the management operations, supporting administrative and clerical tasks, and coordinating with other departments for project support to meet the organization's objectives and profitability goals

· Assisted in developing policies and procedures to ensure greater control and accountability of all departmental functions

· Excellent communication, be organized, and have time-management skills to perform duties in a fast-paced environment

· Data analytics

· Prepare business plans and feasibility studies

· Liaise with Chinese speaking business contacts

· Business development projects

· Assist in Public Relations and Communication, for example Webpage and Newsletter development.

· Liaise with the China headquarter organisation.

· Assist in monthly and quarterly reporting

· Active participation in strategic planning process, including development and execution of business campaigns

· To develop negotiation and presentation skills to communicate effectively and clearly to others

· To understand of audience engagement and other business support functions

· To identify key stakeholder relationships, needs and interests, and coordinate with stakeholders on day-to-day basis

· To collate feedback on different media and understand and present the advantages and / or disadvantages of different communications media options

· To develop company business campaigns and enhance campaign awareness and Support digitization projects

Daily Operations
• Ensure close monitoring of the usage of cleaning supplies and the right chemical for the respective dishwashing machines.
• Supervise and train stewards on tasks and daily routines.
• Ensure cleaning processes, workplace environment and that of our staffs comply and meet quality guidelines and standards
• Conduct any necessary investigations and respond to the corresponding corrective measures to prevent a reoccurrence upon feedback from the customer.

• Involved in all operations set up and training
• Plan and coordinate the workflow on the production lines to achieve production targets according to the committed deliveries and quality standards

Requirements
• Candidates with no experience are welcome to apply
• High level of flexibility and adaptability and willingness to learn

• Able to work in a team and independently in a fast-paced environment

• Able to work on weekend

1. Receive training and perform duties in various sections of company’s operations such as Service Department, Kitchen Department, Supporting Function Department etc;

2. Gain deep and thorough knowledge of the company’s restaurant operation by rotating on each position;

3. Learn from experienced employees to acquire information about methods, procedures, and standards required to perform and excel in your training;

4. Progressively master the skills to run restaurant operations.

5. Acknowledge and achieve performance goals and objectives defined by management.

6. Consistently monitor individual performance and progression with your superior and management.

7. Upon completion of all basic training, set new goals and objectives with the management for your progression in the company.

8. Provide support as needed in various departments;

9. Perform ad-hoc duties as assigned by your superior.

Duties and Responsibilities

• Provide service to customers in accordance with the Company’s service standards and guidelines
• Receive and perform in-store and delivery orders
• Cashiering and sales reporting
• Cooking and preparation of food and drinks items for sale
• Inventory and stock management, estimate stock requirement and place orders, moving and arrangement of stocks when delivered
• Monitor and maintain food quality and safety in compliance with the Company’s safety and risk management policies and procedures
• Maintain store cleanliness and hygiene, clean workstations and equipment following all Company’s rules and procedures.
• Store opening and closing duties
• Understudy Outlet Manager/ Assistant Outlet Manager on all aspects to achieve profit and productivity targets.
• Understudy Outlet Manager/ Assistant Outlet Manager on training and developing of F&B staff
• Understudy Outlet Manager/ Assistant to ensure Outlet Compliance with authority and company regulations in aspects including but not limited to hygiene, workplace safety, sales reporting, cash management, marketing displays, and inventory controls
• Other ad-hoc duties when required

Job Duties:

• Ensure consistent quality of food and beverages for all customers.

• Provide excellent customer service at the counter.

• Adhere to health, safety, and sanitation guidelines to maintain hygiene standards.

• Maintain cleanliness of preparation and counter areas.

• Handle cash transactions.

• Plan, recruit, and schedule monthly duty rosters for drink stall staff.

• Submit staff attendance and leave records to the office for payroll processing.

• Analyze the cost of goods sold and ensure staff meet monthly KPI sales targets.

• Review financial transactions such as budgets and payroll records.

• Manage service performance and employees during shifts in the absence of the Outlet Manager, including training, providing support during busy periods, addressing customer complaints, and maintaining positive relationships with the store to ensure maximum customer satisfaction.

• Act as the primary point of contact for customers, ensuring consistent and fair handling of customer complaints and adherence to company policies.

• Follow closing procedures in accordance with company policies and procedures to minimize financial risk.

• Foster two-way communication and cultivate an environment of ownership, motivation, and teamwork.

• Manage day-to-day food and beverage operations within budgetary guidelines and to the highest standards.

• Design exceptional menus, purchase goods, and implement necessary improvements.

• Conduct monthly inventory in the designated store.

• Perform other ad hoc duties assigned by the Manager.

Requirements:

• Minimum 2 years of experience working in a coffee shop environment.

• Willingness to work long hours and weekends.

• Up-to-date with food and beverage trends and best practices.

• Proficiency in various computer software programs (MS Office, restaurant management software, POS system).

• Experience in handling customers and resolving problems efficiently.

Job Description & Requirements

• Enforce company policies, procedures, programs and performance standards.
• Supervise staff during operations.
• Manage junior staff and assist other managers.
• Setting targets and analyse sales for the month as well as to assist with administrative duties.
• Responsible to ensure that the service standards of the restaurant are met by all staff.
• Speak to customers and be prepared to deal with any problems or customer feedback.
• Handle customer complaints during Manager's absence.
• Handle non-halal food.
• To ensure a smooth and efficient shift.
• Provide staff with support and training.

Job Description:

• You’ll review activities’ scheduling to ensure adequate coverage for staff during hours.
• You’ll maintain a high degree of operations accuracy within the team.
• Housekeeping of office and store.
• Considerable delivery wide variety of items/persons to different addresses and through different routes.

Job Requirements:

• Supervisory experience in managing a team is preferred
• some work extra hours needed.
• Independent, possess initiative and optimistic.
• Class 3 driving license.
• Familiar with local routes

Duties and Responsibilities

• Making improvement to the running of the business
• Deliver quality products and services to meet the expectation of customers.
• Take responsibility for the sales performance
• Monitoring and controlling stock levels and serving correct portion to ensure GP meets target
• Plan and execute manpower scheduling to ensure meeting productivity and salary budget.
• Recruit, train, supervise and develop staff.
• Create and innovate new product
• Ensure stalls comply with all necessary hygiene, health and safety, and licensing requirements.

Job Description:

• Oversee the daily operations of outlet for efficient operations
• Work closely with the Area Manager on strategic business planning and operations
• Develop cost-effective operational plan to achieve outlet’s goals
• Ensure good and prompt service to satisfy customers' needs
• Ensure outlet compliance to all authority regulations including but not limited to hygiene, cleanliness and workplace safety guidelines
• Ensure outlet compliance to Company’s regulations such as sales reporting, cash management and inventory controls
• Train and retain outlet staff
• Manpower recruitment and scheduling to achieve optimal productivity
• Monitor inventory levels and replenish stock when needed
• Analyse and resolve problems in a timely and accurate manner
• Regular review to improve cleaning standards, food safety and sanitation
• Perform any duties which may be assigned from time to time from superior

Requirements:

• Able to multitask and perform in fast paced working environment
• Strong leadership quality with excellent analytical and decision-making skills
• Good communication in verbal and written skills
• Able to work shift hours, weekends and Public Holiday (6 days a week)

· Accountable for assisting the group to achieve targeted sales / profits, while maintaining the operational and service standards. To improve the organization's market share and positioning.

· To improve the organization's efficiency towards its mission and goals.

· To achieve 4 G results in:

a) Great Service

b) Great Food

c) Great Ambience

d) Good Profits

This programme is for candidate seeking the knowledge and management skills in food and beverage for managing a restaurant.

The objectives of the programme are:

· Prepare candidate for entry-level to managerial Restaurant Manager level employment in the food and beverage industry

· Assist in efficient running and profitability of restaurant

· Ensure good service are provided in accordance with the Group’s SOPs

· Maintain service quality and consistency standards

· Adhere to the Group’s procedures and propose improvements to:

· maintain a healthy working environment;

· ensure customers’ satisfaction;

· monitor stocks level including inventory checks; and

· ensure the overall management of the restaurant operations.

On completion of this training programme, candidate will have the knowledge and skills in restaurant operation and customer service skills and be able to apply them at the workplace.

Restaurant Management

· Ensure compliance with licensing, hygiene and health and safety legislation/guidelines

· Liaise with customers, employees, suppliers, licensing authorise etc

· Make improvements to the running of the business

· Ensure adherence to quality expectations and standards

· Ensure compliance with company cash handling policy and procedures

Sales

· Push for sales and promotion

Cost Management

· Oversee stock level and order supplies

People Management

· Interview, recruit and supervise staff

· Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees

Customer Service

· Handle customer enquiries and complaints

· Ensure customers' satisfaction

· Motivate and train staff

DUTIES AND RESPONSIBILITIES:

Outlet Drink Stall Operations

• Manage and ensure smooth operation of the Drink stall within the food court or coffeeshop.
• Manage transactions with customers’ order using cash registers / Point-of-Sale (POS) Systems.
• Collection of payments whether in cash, credit card, coupon, Net card, cashless payment, etc.
• Provide excellent customer service by maintaining a positive, empathetic, and professional attitude toward customers at all times
• Responding promptly to customer inquiries.
• Ability to follow company SOPs, operational workflows and guidelines when preparing and serving food and beverage items at assigned counters such as Desserts, Dim Sums, Drinks, Fruits or A Taste of Nanyang.
• Ensure product wastage is controlled to meet the product's gross profit (GP) target
• Drive sales performance through upselling and cost control.
• Responsible to drive sales performance by upselling, cost control and developing new product.
• Monitor and control the supply levels of perishable and non-perishable items, plan a schedule for ordering and process orders using the e-PR system.
• Conduct monthly stock-take and ensure supply comply with First-In-First-Out (FIFO) inventory guide.
• Understudy F&B supervisor on planning work schedule of the team to ensure effective schedule to achieve productivity and salary budget.
• Understudy F&B supervisor on recruitment, training and developing of F&B staff.
• Involve in creating new in-house product.

External Customer Relationship Management

• To retain 100% stall occupancy through effective tenant relationship
• To uphold quality control in food products sold in the tenant stalls
• To handle customers’ and landlord’s feedbacks and identify lapse of outlet’s services

Outlet Operations Management

• Work pro-actively with the Maintenance Department to fix outlet’s hygiene and maintenance issues in a timely manner. Ensure the outlet is well-maintained at all times and is in line with the Workplace Safety and Health (WSH) guidelines
• Perform daily sales bank-in.
• Achieve monthly sales target and FD rental income target.
• To ensure smooth operations during opening, mid and closing shifts.
• To uphold quality control in food & beverage products sold in the FB stalls
• Prepare reports at the end of shift/week.
• Ensure stalls comply with all necessary hygiene, health and safety, and licensing requirements.
• · Monitor and control the supply levels of perishable and non-perishable items, plan a schedule for ordering and process orders using the e-PR system.
• You will be required to faithfully perform the duties of the position in which you are engaged in and any other duties that may be assigned to you from time to time.
• Ensure compliance with the rules and regulations of the Company, safety & health standards as well as quality standards.

LOCATION / OTHERS:

• 6 days work week, non-rotating shift
• Working environment: Food Court/Coffee Shop

Responsibilities:

• Influence business unit leadership to make sound strategic decisions for business.
• Provide key analysis of strategic concepts plus financial assumptions along with feasible recommendations.
• Assisting the management operations, supporting administrative and clerical tasks, and coordinating with other departments for project support to meet the organization's objectives and profitability goals.
• Assisted in developing policies and procedures to ensure greater control and accountability of all departmental functions.
• Excellent communication, be organized, and have time-management skills to perform duties in a fast-paced environment.

Technical Skills and Competencies:

• Active participation in strategic planning process, including development and execution of business campaigns.
• To develop negotiation and presentation skills to communicate effectively and clearly to others.
• To understand of audience engagement and other business support functions.
• To identify key stakeholder relationships, needs and interests, and coordinate with stakeholders on day-to-day basis.
• To collate feedback on different media and understand and present the advantages and / or disadvantages of different communications media options.
• To develop company business campaigns and enhance campaign awareness and campaign visibility.