Responsibilities

• Coordinate with customers on shipment and delivery enquires
• Providing prompt and professional attention to all their requests or problems
• Process all job orders into the system promptly and accurately
• Generate job instructions to relevant operations team accordingly to customer’s request correctly and on timely
• Liaise with different internal department & external contractor when required
• Pre-plan operations such as container trucking for Import and Export shipment depending on the complicatedness of the commodity and arrange special equipment such as cranes
• Timely monitoring and update of vessel details via Port net
• Build and maintain good rapport with customers to fulfil their requirement
• Respond to emails, phone calls, and other forms of correspondence.
• Prepare job sheets for account’s department to generate customers’ invoices

Job Requirements

• Have passion in customer service, friendly and possess good attitude with previous service experience in logistics will be an advantage
• Diploma holder or its equivalent with 2 years of work experience
• Good phone etiquette, problem solving, good communication and organization skills
• Able to work independently and resolve issues arising from late deliveries, customer complaints, etc..
• Customer service oriented, team player with initiative and willing to take on responsibilities
• Ability to respond to ad-hoc and urgent demand on timely and professionally

• To support day-to-day operations in warehouse, monitor and coordinate deliveries and shipment.
• To prepare all shipping document for import and export shipment.
• To perform the role of contact point with internal and external stakeholder on shipment arrangement.
• To assist on customers / suppliers’ inquiries via phone call or email.
• To ensure all inventory transactions are completed within the timeline and maintain stock accuracy.
• To upkeep and file related documentations on time and accurately. (E.g. delivery orders, shipping documents and inventory records etc).
• To plan and conduct periodic Stock Quantity Cycle Count in accordance with company policy & procedures.
• To prepare and submit regular reports on warehouse utilization, inventory, stock movement and general matters for management review.
• To ensure storage and office areas are well-maintained.
• To perform other job-related functions as and when necessary as directed by Superior.

Procurement

• Responsible to source, negotiate and purchase equipment, materials and operation supplies from both local and international vendors.
• Responsible to source, negotiate and purchase supporting services e.g. equipment repair services, freight and bulk shipment services
• Joint administration of bulk purchase of raw material with key management team members from EnGro Corporation Limited
• Evaluate quotations to ensure that they are in line with the technical and commercial specifications required by end users.
• Execute procurement processes from the receipt of PR to placement PO.
• Perform daily operational (Raw materials, MRO and office related) purchasing needs (such as planning, issuing and following up on delivery and shipment schedules).
• Responsible for identifying and evaluating potential suppliers, conducting supplier audits, and negotiating contracts and pricing terms.
• Develops and implements strategic procurement plans and policies aligned with the organization's goals and objectives.

Logistics

• Support posting of Purchase orders for closing and Goods receipt (GRN) in a timely manner
• Contract management and coordination of shipment and logistics matters of incoming Raw Materials.
• Joint evaluation with end users and QC on suppliers’ performance annually based on quality standards, delivery timeliness and ensure all performance criteria are met according to the organizational requirements.
• Register, maintain and update Approved Vendor List.
• Assist in preparation of ISO external and internal audits.
• Process and renew; insurance (i.e. corporate vehicles, marine insurance), Heavy Vehicle Parking, Sourcing for Dormitory and others as required.
• Maintaining accurate local/overseas purchase records
• Furnish monthly Raw Material purchasing reports.
• Undertake any other ad-hoc procurement duties as assigned.

Requirements

· Degree holder with 3-4 years of experience in purchasing or Diploma holder with at least 5 years of relevant working experience.

· Experience in shipping is preferred but not essential.

· Bilingual in English and Mandarin to handle Chinese speaking suppliers.

· Hands-on, good with details and well organized team person.

· Strong sense of urgency, responsibility and commitment towards KPIs.

Main Job duties & Responsibilities

• Conduct daily data entry
• Answer & directs phone calls
• Respond to email and WhatsApp inquiries
• Liaise with clients
• Handle client accounts
• To operate Warehouse Management System (WMS) to process customer’s orders for timely and accurate fulfilment
• Evaluate all complete orders to maintain accurate inventory system
• To conduct accurate data entry, for incoming & outgoing stock
• Ensure proper records of client transactions for accurate billing
• Conduct billing for customers
• Scanning & filing of documents
• Other ad hoc duties as assigned
• To highlight to supervisor on any problems encountered in the course of their duties
• Comply with company policies and guidelines

Job Requirements

• Meticulous
• A team player with good interpersonal skills
• Able to work in a fast-paced business
• Excellent verbal & written communication skills
• Good time-management skills
• Experience in Logistics line is an added advantage

Working Hours

• 5.5 day work week
• Mon – Fri: 8.30am – 5.30pm
• Sat: 8.30am – 12.30pm

Work Location

• Work Location:15 Gul Way,#03-01 Singapore 629193
• Nearest MRT: Joo Koon Mrt

Interested applicants may call +65 6266 2234 (Ext:111) and dial for the HR Department, to schedule an interview.

Salary: $1800 - $2000 per month

Job Duties & Responsibilities

· Assist in loading & unloading goods

· Inspecting & documenting incoming and outgoing shipments

· Receiving & signing for deliveries

· Inspecting deliveries to ensure they match order & invoice criteria

· Properly accounting for incoming goods & their location in the warehouse

· Counting & verifying quantities with packing list

· Updating inventory with incoming/outgoing goods

· Ensuring that there are no damaged items sent or received

· Maintain records of all transactions & discrepancies

· To highlight to supervisor any problems encountered in the course of their duties

· Comply with company policies and guidelines

· Assist in keeping a safe work environment

Job Requirements

· Regularly lift and/or move objects

· Ability to work independently.

· Good communication & interpersonal skills

· Able to work under pressure

Working Hours

· 5.5 day work week

· Mon – Fri: 8.30am - 5.30pm

· Sat: 8.30am – 12.30pm

Work Location

· Work Location: 15 Gul Way S‘pore (629193)

· Nearest MRT: Gul Circle MRT

Performance Standards

· No complaints from direct superior

· Good communication, organisation and time-management skills

· Reliable employee

· Good attitude and cooperation (teamwork)

· Be initiative and a team player.

Interested applicants may WhatsApp +65 8298 2374 or call +65 6266 2234 and dial for the HR Department, to schedule an interview.

Job Summary

The Security Architecture and Solutioning role provides the architecture and solution in the development and implementation of cybersecurity strategies. He/she will be involved in creating clear and engaging architecture planning, strategizing, implementation and coordinate the acquisition, implementation and building of cybersecurity system/tool; assisting in the execution of security system and ensure smooth transition of the system to Security Operation team.

The role is required to collaborate with internal and external stakeholders (Technology Office, Enterprise Risk, Strategy & Transformation, the authorities) to effectively achieve the desire result.

The role must be instrumental in assisting other technology projects to meet regulation and responsible to authorities’ enquiries.

He/she has passion for cybersecurity, with a strong desire to learn and grow in a dynamic environment.

The personnel have exceptional cybersecurity and communication skills, a general understanding of cybersecurity principles, and the ability to translate complex technical concepts into clear and concise messages for all relevant stakeholders.

Job Responsibilities

Support infrastructure operations
Lead the team in the delivery of optimal infrastructure operations
Oversee the technical analysis of complex software, hardware and infrastructure equipment for integrated infrastructure operations
Review documentation and improve processes administration, installation, configuration and troubleshooting
Present findings and advise on infrastructure capabilities and limitations

Maintain infrastructure
Lead the improvement of maintenance capability by using automation for upgrades, enterprise backup and storage
Coordinate the execution of infrastructure maintenance activities such as change requests and maintenance routines
Review the quality of the work undertaken by technical staff

Optimise infrastructure performance
Lead initiatives to improve the infrastructure systems and service delivery through automation and virtualisation technologies
Monitor the relationships between the infrastructure users and applications
Support regular audits, infrastructure testing and implementation
Develop reports regarding infrastructure security, performance, and availability and key operational metrics including performance, utilisation, throughput and capacity

Resolve infrastructure incidents
Simulate user problems to resolve operating difficulties
Improve existing issue resolution methods and techniques
Assist senior leaders in disaster recovery planning and testing
Organise system activities including planned maintenance events, system backup processes and disaster recovery drills
Provide guidance and/or training for less-experienced staff to resolve more complex problems

Professional Qualifications & Relevant Experience

· Bachelor Degree in Risk, Cybersecurity or related field

· 8 to 10 years of relevant experience in cybersecurity roles

· Proficient in MS Office Applications / Microsoft Power Platform Applications and social media platforms

· Positive attitude and willingness to learn

· Strong written and verbal communication skills

· Basic understanding of cybersecurity principles and best practices

· Ability to explain technical concepts to non-technical audiences

· Strong attention to detail and a commitment to maintaining accuracy and consistency in all communications.

· Self-motivated and proactive, with a demonstrated ability to work independently and take ownership of assigned tasks.

· Ability to manage multiple tasks simultaneously and carry out tasks which are assigned by the Management.

Job Requirements

Working Hours: Monday to Friday, 8am to 530pm

Working Location: Toll City, 60 Pioneer Road

Job Summary

The Assistant/Deputy Manager (Analytics and Artificial Intelligence) is someone who lives and breathes data. He/she is someone who is "T" shaped - With numerous IT related skills, communication skills, strategy skills with a deep specialisation in data analytics. He/she works data analytics projects - from gathering the data to doing up visualisations that aim to provide value to the business.

Job Responsibilities

The Assistant/Deputy Manager (Analytics and Artificial Intelligence) extracts and integrates data from various sources, and creates advanced models and algorithms suitable for the business use case. He conducts testing on data and AI models, interprets findings from testing, and evaluates model performance for scaling and deployment. He develops compelling and logically structured communication materials to facilitate stakeholder buy-in.

He/she works in a team setting and is proficient in statistics, scripting and programming languages required by the organisation.

He/she has strong analytical and critical thinking skills to identify and solve problems. He/she is passionate about analysing and resolving complex business problems, displaying intellectual curiosity towards using data and AI to address business needs and challenges. He/she is a data storyteller, and is able to influence key stakeholders and spearhead a data driven approach to resolve business issues.

This is an individual contributor role. However, being a senior member of the team, he/she must be comfortable with interfacing both the top leadership and the staff across all business units. He or she needs to be a mentor to younger members and always inject positive energy, like an energizer buddy.

Job Requirements

• Proficiency in programming languages like Python or R is preferred
• Familiarity with data manipulation, statistical analysis and machine learning theories is preferred
• Knowledge of AI frameworks and tools is a must

Professional Qualifications & Relevant Experience

• Bachelor Degree in Engineering, Economics, Mathematics, Computer Science
• 5-8 years of work experience in a related role
• Experience and knowldege in software developer / AI is a plus

Job Scope

• Ensure timely collection and delivery of goods.
• Perform delivery duties courteously and professionally.
• Responsible for cleaning and maintenance of the vehicles.
• Conduct daily checks to ensure vehicles are in good and safe condition.
• To perform other general works or other duties when assigned.
• Able to work independently.
• Any other ad-hoc duties that the reporting manager/management may assign.

Requirements

• Mininum Secondary Education and above
• Valid Class 4 licence
• Good driving records

Responsibilities & Duties:

• Customer service executives serve as the primary point of contact for clients coming to a company for inquires, requests, queries, and complaints. Forward customer sales enquiries to Sales Dept. for follow-up.
• Co-ordinate with Operations Dept. to respond to customer queries regarding on-going jobs and projects.
• Schedule jobs with Operations staff.
• Prepare quotations and send to customers.
• Track and monitor completion of jobs in the RVS (River Computer System).
• Confirm jobs are “CLOSED” in RVS based on receipt of signed Delivery Orders.
• Produce Purchase Requisition and coordinate with Procurement for Purchase Order to supplier/vendor.
• “CLOSED” means job is completed and required documents are sent to Accounts Dept. for billing.
• Other ad-hoc activities as assigned.

Requirements and Qualifications:

• Candidate possess at least a Diploma / Bachelor's Degree in related fields.
• Customer service experience will be an added advantage.
• Organizational skills / Negotiating skills / Empathy / Patience / Good communicator
• Proficient in Microsoft applications software.
• Able to work independently in a fast-paced environment.
• Collaborative and able to complete tasks in a timely and accurate manner.

• Full Time Position
• Work Week: 5.5 Days (Saturday WFH)
• Working Location: 6 Tuas Ave 20, Singapore 638820

Job Brief:

We are looking for a competitive and trustworthy Sales Executive (Projects) to help us build up our business activities.

Job Purpose:

Working as part of a dynamic and vibrant team; the incumbent works towards achieving personal and group sales for the company. The job is based on setting up a strategy and executing vis-à-vis servicing of existing accounts; finding new prospects and sales leads and converting them into recurring customer.

Sales Executive responsibilities include discovering and pursuing new sales prospects, negotiating deals and maintaining customer satisfaction. If you have excellent communication skills and feel comfortable reaching out to potential customers to demonstrate our services and products through email and phone, we’d like to meet you.

Main Areas of Responsibility:

• Exploration of new customer base & key account management
• Accountable for monthly and yearly sales forecast
• Conducting market research to identify selling possibilities and evaluate customer needs
• Actively seeking out new sales opportunities through cold calling, networking and social media.
• Setting up meetings with potential clients and listening to their wishes and concerns
• Site survey and works coordination
• Provide quotation and engagement with customer up to sales award
• Aptitude in delivering attractive presentations
• Project coordination [as when required]
• Selling Product/Services principally; 1) Relocation 2) Packing/Crating 3) 3PL – Warehouse & Transportation 4) Machine/Equipment Installation
• Adhoc tasks as and when required

Requirements and skills

• Proven experience as a Sales Executive or relevant role
• Proficiency in English
• Excellent knowledge of MS Office – EXCEL, POWERPOINT
• Hands-on experience with CRM software is a plus
• Thorough understanding of marketing and negotiating techniques
• Fast learner and passion for sales
• Self-motivated with a results-driven approach
• Previous experience in freight forwarding; logistics background/training is advantageous.
• Class 3 License

* Do note that our HQ is currently located at 6 Tuas Ave 20, Singapore 638820*

We are recruiting for Warehouse Coordinator who will support the Warehouse Supervisor in thefull spectrum of warehouse activities. The individual works independently with dedication and has a sense of urgency to meet deadlines. The individual also adopts a service excellence mindsetand is passionate about addressing organizational and customers' needs and issues.

Your Main Job Responsibilities:

• Promptly handle customer enquiries
• Perform administrative support for order fulfilment and deliveries
• Data entry and order processing
• Update Warehouse Management System (WMS)
• Ensure compliance with customers’ Standard Operating Procedures
• Coordinate with import and export operations, to ensure accuracy in documentations andinvoicing
• inform all discrepancies to respective customer via email documentations and record
• Perform other duties and responsibilities, as and when assigned

Your Professional Background:

• Minimum GCE 'O' Level or equivalent
• Minimum 1 year's warehousing-related experience
• Proficient with Microsoft Office applications
• Possess forklift licence is an added advantage
• Good team player and independent worker who requires minimal supervision
• Self-confident and self-motivated
• Able to work under pressure and with a sense of urgency to meet tight deadlines
• Service-oriented with good interpersonal and communication skills in dealing withcustomers
• Singaporeans are welcome to apply

Job Responsibilities:

• Be responsible for the company's network, service equipment, the daily operation of desktop and management of the company's IT operation
• Provide on-site service support and handle the installation and maintenance of client's computer desktop, hardware and network equipment
• Be responsible for debugging and troubleshooting the video conference system
• The installation, debugging, configuration and maintenance of the desktop equipment (e.g. desktop, notebook, printer, printer, video conference, telephone, etc.)
• Communication with users to ensure the normal operation of the system
• Normal maintenance of network and computer room management (configured switches and firewalls basically)
• Management of the company's IT assets
• Other IT works assigned by the department manager and work report

Job Requirements:

• College degree and above, major in computer and other related fields
• Familiar with the basic network technology, the working principle of TCP/IP protocol, proficient in the configuration of brand network equipment such as Feita and Cisco, and experienced in the operation and maintenance management of computer room is preferred
• Familiar with mainstream systems such as Windows and Mac operating systems, common conference systems and equipments such as Polycom/Cisco/Teams. Experienced in deploying and debugging systems related to AD domain is preferred
• Good communication skills, initiative in work, strong learning ability, teamwork spirit, ability to work under pressure, strong sense of responsibility and service
• More than three years of relevant IT helpdesk experience. Experienced in system research and development with logical thinking is preferred
• Handle common computer hardware and software failures independently
• Accept the occasional business trip and hardworking
• Proficient in both English and Mandarin

We are looking for a dedicated and skilled Customer Service Officer to join our team. In this role, you'll manage various customer service operations, including handling inquiries, preparing quotations, managing orders, and ensuring accurate billing. Fluency in Mandarin is crucial for effectively communicating with our logistics counterparts in China. The role will require prior customer service experience, strong communication skills in both English and Mandarin, and excellent attention to detail.

RESPONSIBILITIES

· Respond promptly and courteously to customer inquiries via various communication channels, such as email, phone, or chat.

· Prepare accurate and timely quotations for customers based on their requirements.

· Acknowledge receipt of customer orders and provide confirmation of order details.

· Process billing and invoicing accurately and efficiently, ensuring compliance with company policies and procedures.

· Generate and maintain sales reports to track performance and provide insights for decision-making.

· Regularly check and update stock levels to ensure accurate inventory management.
(This responsibility is to be fulfilled only in the absence of the Operations Executive)

JOB REQUIREMENTS/QUALIFICATIONS:

· Minimum of a high school diploma or equivalent. Additional qualifications or certifications in customer service or related fields are a plus.

· Proficient in speaking, reading, and writing Mandarin to effectively communicate with our logistics counterparts/partners in China.

· Experience in a customer service role, preferably in a retail or sales environment.

· Meticulous attention to detail to ensure accuracy in stock management, quotation preparation, and billing processes.

· Excellent verbal and written communication skills in English and Mandarin to interact professionally with customers.

· Strong organizational skills to prioritize tasks, manage workload efficiently, and meet deadlines.

· Proficiency in using computer software and systems for order processing, billing, and generating sales reports.

Primary Location

· 14 Tuas Avenue 6

Working Hours/Days

· 5 days / Monday to Friday: 8:30am to 5:30pm

Job Responsibilities:

• Thoroughly clean vehicles, including washing the exterior, and vacuuming the interior.
• Polishing of car when required
• Ensure that each vehicle is cleaned and polished to meet or exceed the company's quality standards and customer expectations.
• Operate and maintain cleaning equipment, such as pressure washers, and ensuring their proper functioning.
• Other duties may be assigned.

Requirements:

• Minimum 1 year experience in car washing and polishing.
• Willing to work on Saturday.

Responsibilities:

• Handle port operations at PSA such as port clearance, DN, permit, UCI and other related port operations
• Perform physical checking of all vehicles entering the Export Processing Zone (EPZ)
• Assist to manage inventory
• Assist to manage warehouse space for better utilization
• Perform barcode scanning
• Inspect and take photos of all incoming vehicles before they enter storage site (as per requirement by Land Transport Authority (LTA) in operating the EPZ zone) and report to customer service officer if there is damage vehicles
• Shifting and sorting vehicles
• Perform basic vehicle maintenance (battery charging, tyre rotation etc)

Requirements:

• Minimum secondary school education
• Possess Class 3 license

Others:

• 5.5 days' work week
• Subsidized lunch
• Medical, dental & insurance benefits
• Company Transport: 2 ways from Jurong East

Responsibilities:

• Perform trucking activities
• Truck motor vehicle to the required destination and ensure that the request is completed on time

Requirements:

• Class 4 driving licence
• Those with relevant experience is preferred

Others:

• Working hour: 5.5 days a week
• Daily subsidized lunch
• Medical, dental & insurance benefits

Company Description

Cogent Holdings Pte Ltd is a subsidiary of Cosco Shipping International (Singapore) Co., Ltd and has a wide range of clientele ranging from local SMEs to multinational companies. Cogent owns one of Singapore's largest one-stop integrated logistics hub, Cogent 1.Logistics Hub. It offers warehousing, freight forwarding, container and ISO tank depot, automotive logistics, and transportation services in Singapore. It also operates warehousing and container depot businesses in Malaysia.

Role Description

This is a full-time role for a Traffic Controller in SH Cogent Logistics Pte Ltd. The Traffic Controller will assign trucking to Prime Mover Drivers to truck containers; ensure timely deliveries, efficient route planning and effective communication with drivers and clients.

1. Manage trucking activities to fulfill customers’ delivery requirement
2. Provide real-time updates on job progress in the system
3. Monitor truck and delivery status to optimize resources
4. Coordinate container trucking consignments with Prime Mover Drivers and customers
5. Ensure the accuracy of driver incentives for drivers
6. Perform counseling to Prime Mover Drivers when necessary
7. Adhere to statutory / company safety and health policies, procedures, and regulations
8. Any other duties and responsibilities assigned from time to time

Requirements

1. Nitec or equivalent qualifications in logistics, supply chain management, transportation or a related field preferred.
2. Minimum of 1 year of experience in deployment of drivers for trucking/ loose cargo jobs.
3. Strong understanding of land transportation regulations, routes, and logistical considerations in Singapore.
4. Excellent communication and interpersonal skills, with the ability to effectively interact with drivers, clients and internal stakeholders.
5. Ability to work under pressure and prioritize tasks in a fast-paced environment.
6. Detail-oriented with strong analytical and problem-solving abilities.

Others Information:

1. 5.5 day work week
2. 2 ways transport from Jurong East MRT
3. Daily meal subsidy
4. In-house gym
5. Dental, medical, insurance benefits

The Haulage Admin/Controller is responsible for supporting the execution of general traffic management operations and activities including coordinating with customers, management documentation, receiving and communicating schedules for traffic Stable and systematic, he/she is also responsible for the safe and efficient

operation of material-handling equipment and transportation. He/she is expected to work with internal and external stakeholders for job accomplishments.

Job Descriptions:

• Performing traffic data entries and related functions for the internal traffic management system
• Coordinating with customers and internally for traffic-related matters
• Ensuring all paperwork, system, and filling is completed on time and accurately
• Planning and following up on orders to ensure on-time deliveries
• Maintaining accurate and updated records of jobs
• Generating accurate billing invoices and related reports as per required dateline
• Attending to customer inquiries and ensuring all requests and issues are resolved
• Any other duties as assigned by the supervisor

Requirements:

• Minimally a professional or NITEC certificate or equivalent
• Positive attitude, detail-oriented, organized, and able to prioritize tasks
• Able to speak Chinese to communicate with Chinese Customers
• Able to standby on phone after office hours
• Entry-level candidates are welcome to apply

*We offer shuttle bus services to provide convenient and accessible transportation for our employees to and from our premises, reducing the stress of commuting.

Responsibilities:

• Operate heavy forklift to mount and offload containers to and from Prime Movers
• Arrange and shift containers in the yard

Requirements:

• Possess Heavy Forklift certification
• Preferably with 1 year experience in handling container lifting equipment such as Kalmar, Fantuzzi, Sani etc.
• Willing to work 6 days’ work week in Jurong Island

Others:

• Company transport provided
• Meal, Dental, Medical benefit

Job Summary:

The candidate is responsible for ensuring the accurate and timely processing of outgoing shipments.

This role includes preparing documentation, maintaining shipping records, and ensuring compliance with shipping regulations.

The candidate coordinates with various departments (cross departments) to ensure efficient operations and customer satisfaction.

Key Responsibilities

Support Shipping Activities:

• Communicate with carriers and freight companies to schedule shipments.
• Prepare shipping documents, such as bills of lading, booking confirmations, packing lists, and invoices.
• Handle customs documentation and clearances. Generate permits for import/export (in pipeline – subject to certification)
• Coordinate with Depot on container collection and returns
• Maintain accurate records of all shipments, including tracking information and shipping costs.

- Work with customer service to address any shipping-related inquiries or issues.

Qualifications:

• Education: High school diploma or equivalent.
• Experience: Previous experience in a shipping or logistics environment preferred.

Skills:

• Strong organizational and time-management skills.
• Attention to detail and accuracy.
• Proficiency with shipping software and logistics systems.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.

Working Conditions:

• Use of standard office equipment, such as computers and phones.
• Potential for occasional overtime to meet shipping deadlines.

Performance Metrics:

• Accuracy and timeliness of shipments.
• Customer satisfaction with delivery times and condition of goods received.
• Compliance with shipping regulations and company policies.

Work Location:

• Ubi

Join us as a strategic change agent, playing a pivotal role in shaping the future of our organization. You’ll drive impactful projects, influence company-wide initiatives, and create a legacy that empowers employees at all levels. If you thrive on fostering innovation, leading dynamic teams, and celebrating successes, this is the role for you.

Role and Responsibilities

• Strategic Change Leadership: Develop and implement a comprehensive roadmap for continuous improvement that aligns with long-term business objectives and drives strategic transformation.
• Lean & Kaizen Excellence: Champion lean methodologies and Kaizen practices to streamline operations, eliminate waste, and deliver breakthrough results.
• Culture of Innovation: Foster a mindset of innovation and continuous improvement throughout the organization, empowering teams to think creatively and take ownership of their contributions.
• Recognition & Storytelling: Establish recognition programs to celebrate employee contributions and use storytelling to share success stories that motivate and inspire.
• Employee Empowerment: Launch and guide employee-led initiatives to encourage participation in process improvements, enhancing engagement and ownership.
• Cross-Functional Collaboration: Partner with various teams and senior leaders to align initiatives with strategic business goals and ensure the successful integration of best practices.
• Digital & Lean Synergy: Integrate digital solutions with lean methodologies to optimize processes and support data-driven decision-making.
• Sustainability Focus: Align lean activities with sustainability initiatives to contribute to the organization’s environmental and social responsibility goals.
• Continuous Learning: Stay at the forefront of industry trends and incorporate cross-industry best practices to keep the organization ahead of the competition.
• Diversity & Inclusion: Ensure diverse perspectives are included in all continuous improvement initiatives, leveraging the full potential of the workforce.

Key Competencies

• Leadership & Communication: Exceptional ability to lead, influence, and communicate effectively with employees at all levels.
• Soft Skills: Empathy, adaptability, and strong listening skills to build trust and excitement for change.
• Analytical & Problem-Solving: Strong analytical skills with a proven ability to address complex challenges and implement effective solutions.

Qualifications and Experience

• Bachelor’s degree in Business Administration, Industrial Engineering, Operations Management, or a related field. Advanced degrees or Lean certification are a plus.
• Minimum of 5 years in implementing lean, Kaizen, and large-scale transformation projects that engage and elevate the workforce.

Company Description

Cogent Holdings Pte Ltd is a subsidiary of Cosco Shipping International (Singapore) Co., Ltd and has a wide range of clientele ranging from local SMEs to multinational companies. Cogent owns one of Singapore's largest one-stop integrated logistics hub, Cogent 1.Logistics Hub. It offers warehousing, freight forwarding, container and ISO tank depot, automotive logistics, and transportation services in Singapore. It also operates warehousing and container depot businesses in Malaysia

Role Description

This is a full-time role for a Customer Service Executive at SH Cogent Logistics Pte Ltd. The incumbent will be responsible for day-to-day tasks such as processing shipping documentation, providing customer service to clients and ensuring smooth operations throughout the container haulage process.

1. Maintain business relationship with customers. Attend to customer’s enquiries and ensure all the job requirements in their orders are fulfilled
2. Perform job creation for trucking activities. Monitor progress of job order and shipments adhering to deadlines or specified dates
3. Communicate customers’ trucking requirements to staff in Operations department for them to perform the trucking activities
4. Monitor job and provide timely updates for shipment, including updating of container details into system
5. Advise customers on delivery schedule/ inventory
6. Maintain inventory report and undertake monthly closing of trucking jobs
7. Assist in billing, issuance of debit notes and credit notes and accruals
8. Ensure proper documentation and filling of invoices and job sheets
9. Assist in permit declaration for job orders when required
10. Attend to customers’ feedback and complaints and work with superior to assist with the findings and reporting of the complaints
11. Assist superior to implement improvement plans for the team
12. Assist in ad-hoc quotation or commercial rates requests from customers
13. Assist superior to gather data and perform reporting as and when required

Requirements

1. Diploma or equivalent in logistics, supply chain management, business administration, or a related field.
2. Minimum 2 - 3 year of experience in customer service/ shipping documentation role in a 3PL company.
3. Strong knowledge of Hauler operations, transportation logistics, and customs clearance procedures in Singapore.
4. Experience with TradeNet is a plus.
5. Able to perform overtime when necessary

Others Information:

1. Alternate Saturday
2. 2 ways transport from Jurong East MRT
3. Daily meal subsidy
4. In-house gym
5. Dental, medical, insurance benefits

Company Description

Cogent Holdings Pte Ltd is a subsidiary of Cosco Shipping International (Singapore) Co., Ltd and has a wide range of clientele ranging from local SMEs to multinational companies. Cogent owns one of Singapore's largest one-stop integrated logistics hub, Cogent 1.Logistics Hub. It offers warehousing, freight forwarding, container and ISO tank depot, automotive logistics, and transportation services in Singapore. It also operates warehousing and container depot businesses in Malaysia.

Role Description

This is a full-time role for a Customer Service Officer at SH Cogent Logistics Pte Ltd. The Customer Service Officer will be responsible for day-to-day tasks such as processing shipping documentation, providing customer service to clients and ensuring smooth operations throughout the container haulage process.

1. Attend customer inquiries and ensure accurate capture of job requirements for all orders.

2. Advise customers on delivery schedules and inventory-related matters.

3. Maintain business relationships with customers and manage customer accounts at a higher level.

4. Communicate customer requirements to the Operations team for execution.

5. Create trucking jobs and monitor their progress to ensure deadlines or specified dates are met.

6. Create trucking jobs and monitor their progress to ensure deadlines or specified dates are met.

7. Handle all documentation and administrative duties, ensuring proper filing of invoices and job sheets.

8. Ensure the accuracy and precision of billing processes and maintain billing system data integrity.

9. Assist in accounts receivable processes, including billing, issuing invoices, debit notes, and credit notes.

10. Maintain and update inventory reports and undertake monthly account closings.

11. Support senior management by gathering data and figures for financial or relevant reporting.

12. Communicate and coordinate with appointed third parties regarding job orders.

13. Assist in permit declarations for job orders when required.

14. Assist in preparing ad-hoc quotations or commercial rate requests.

Requirements

1. Diploma or equivalent in logistics, supply chain management, business administration, or a related field.
2. Minimum 1 year of experience in customer service/ shipping documentation role in a 3PL company.
3. Strong knowledge of Hauler operations, transportation logistics, and customs clearance procedures in Singapore.
4. Excellent communication and interpersonal skills, with the ability to interact effectively with clients, colleagues, and external partners.
5. Experience with TradeNet is a plus.

Others Information:

1. Alternate Saturday
2. 2 ways transport from Jurong East MRT
3. Daily meal subsidy
4. In-house gym & entertainment room
5. Dental, medical, insurance benefits