At SASS (Singapore Aero Support Services Pte Ltd), we are looking for a highly motivated individual with strong expertise in operational management to join our expanding team.

Working alongside the management team, you will lead and direct a large team of 50 to 60 personnel as part of your daily scope, coupled with extensive reporting and KPI management.

You will be an integral part of the core operations team and it is paramount to cooperate across other operational divisions to achieve common objectives.

If you are a team player who is willing to take up challenges, perform under pressure and understands the complexities within the aviation operational, logistics and transportation management function, we look forward to receiving your application.

Job Responsibilities

• Oversee daily logistical operational function and ensure KPIs are met.
• To ensure business impact are identified, reported on, and managed at all times.
• To identify and deliver operational excellence across the logistics team.
• To lead and facilitate LEAN / process improvement through digitalisation for the logistics team.
• To support the delivery of better value and greater efficiency through identification and elimination of unnecessary complexity within business processes.
• To actively monitor operational risks to foresee/identify potential problems and provide solution to address it.
• Ensure compliance with safety and quality guidelines.
• Administration and supervision of staff under his charge.
• Perform Data Analysis, setting goals, and Reporting: Utilize data-driven insights to monitor key performance indicators (KPIs), develop strategies & roadmap, evaluate logistics and warehouse performance, and present regular reports to senior management.

Requirements

• Bachelor’s degree in logistic/supply chain management or equivalent work experience in logistics field.
• Min 3 years of working experience in logistic, preferably related to aviation industry.
• Prior experience in managing an operation size of 50-60 personnels will be added advantage.
• Good knowledge on warehouse management using SAP, inventory planning and transport management.
• Good presentation skills and experience in handling industrial relations matters.
• Possess strong leadership skills and driving performance.
• Effective communication and interpersonal skills to interact with diverse stakeholders.
• Problem-solving ability and proactive approach to identifying and resolving operational/supply chain issues.
• Comfortable working in a fast paced and matrix organisation.
• Good computer skills e.g. Microsoft Excel and power point.

• Provide comprehensive logistical support during the conduct of school camps at the Outdoor Adventure Learning Centre (OALC), including but not limited to:
• Assisting in the setup and arrangement of camp facilities, ensuring they are conducive for the camp activities.
• Coordinating with camp facilitators and staff to facilitate smooth operations and address any logistical needs that may arise during the camp.
• Overseeing the distribution and collection of camp equipment and supplies, ensuring their proper usage and storage.
• Assisting in the management of emergency response procedures and ensuring the safety and well-being of camp participants.
• Provide support in restoring OALC facilities back to their original state in readiness for the upcoming camp, including but not limited to:
• Conducting thorough checks and maintenance of camp equipment, reporting any issues for timely repair or replacement.
• Collaborating with the maintenance team to ensure cleanliness, functionality, and readiness of camp facilities for the next camp.
• Support camp operations, including but not limited to:
• Assisting in the setup and arrangement of sleeping quarters, dining areas, and activity spaces to meet the specific requirements of each camp.
• Collaborating with the meal caterer to facilitate the provision of meals and snacks for camp participants, ensuring dietary requirements and food safety standards are met.
• Assisting in the breakdown and storage of camp equipment and supplies at the conclusion of each camp, ensuring proper inventory and organization for future use.
• Assist in general administration work.

Qualification:

• Minimum 1 year of work experience preferably in a school or camp environment, demonstrating familiarity
• Personnel with school operations, camp logistics, and the unique needs of young camp participants. This may include experience in roles such as camp counselor, school support staff, or similar positions involving direct interaction with students and logistical responsibilities.
• Proficient in organizing items for housekeeping matters, ensuring cleanliness and orderliness of camp facilities, including:
• Managing the distribution and collection of bedding, towels, and personal items for camp participants.
• Coordinating the disposal of waste and maintaining cleanliness in common areas and facilities.
• Assisting in the setup and arrangement of equipment for camp activities, ensuring they are accessible and in good condition.
• Strong ability to collaborate with others and communicate clearly, including:
• Working effectively with camp staff and facilitators to address logistical needs and ensure the smooth execution of camp activities.
• Communicating with camp participants to provide guidance, support, and assistance as needed, fostering a positive and inclusive camp experience for all.

Job Description:

- Custom Brokerage/Declaring Agent

- Office located at Alps Avenue, Nearest MRT Station: Pasir Ris

- Desk bound job.

- Complete Declaration at stipulated rate per day and per hour with full compliance.

- Maintain account assigned for exception declarations.

- Follow up on daily shipment holds and find solutions in a timely manner to process the customs clearance

- Respond to phone and email enquiries on brokerage- related services

- Prepare and provide various reports in a timely manner to meet customers’ timelines

Requirements:

- Able to start work immediately

- 5 working day

- Possess good work ethics and positive attitude

- Able to handle pressure & adapt in a fast-pace environment

- Knowledge in Mircosoft Excel is a must

- Expect overtime on a regular basis

Location: City Hall / Bugis

Working hours: Monday to Friday, Office Hours

Salary: $4,000 to $5,000 per month + AWS + Variable Bonus

Job Description

• Lead and mentor team members to develop and implement strategies to achieve monthly and quarterly sales targets, increase revenue and expand market share in both existing and new markets
• Work closely with team to enhance their proficiency and product knowledge, enabling them to sell effectively to our distributors and retailers
• Build and maintain relationships with distributors, retailers and key stakeholders to ensure effective communication and collaboration
• Drive business by identifying new business opportunities, drive growth through identifying and meeting potential clients and building positive relationships
• Facilitate clear communication across departments to ensure smooth daily operations
• Develop and manage budgets, ensuring cost-effectiveness while meeting sales targets
• Conduct market research to stay informed of industry trends, competitor activities, customer demands and suggest ways for improvements
• Dashboard reporting on sales performance for product line and distributor/region sales through data collection and analysis
• Oversee logistics operations to ensure timely, accurate and cost-effective delivery of products
• Oversee inventory management, monitor products availability
• Coordinate with warehouses, freight forwarders, and third-party logistics providers to resolve any issues and ensure smooth shipping and fulfilment
• Generate reports, maintain accurate and up-to-date records of orders, shipments, inventory levels and other logistics-related data
• Support in internal and external audits

Job Requirements

• Candidate must possess at least a Degree in Business, Sales, Logistics & Supply Chain or any relevant field of study
• Has at least 3-5 years of relevant work experience in a sales or business development role or equivalent
• Excellent communication, interpersonal, and leadership skills
• Possess leadership experience, with the ability to motivate and manage a diverse team
• Strong analytical skills to analyse market trends and identify new opportunities for growth
• Experience in managing budgets and forecasting sales targets
• Proficient in MS Office software
• Possess driving license class 3/3A
• Able to travel overseas for business trips when required
• Open to work in warehouse when required
• Open to work on some weekends/public holidays for Company events

Good to Have

• Japanese language proficiency (please indicate level of proficiency if applicable)
• Experience in playing Bushiroad’s TCGs will be a bonus

Interested applicants click on Apply Now!

Job Description:

- Custom Brokerage/Declaring Agent

- Office located at Alps Avenue, Nearest MRT Station: Pasir Ris

- Desk bound job.

- Complete Declaration at stipulated rate per day and per hour with full compliance.

- Maintain account assigned for exception declarations.

- Follow up on daily shipment holds and find solutions in a timely manner to process the customs clearance

- Respond to phone and email enquiries on brokerage- related services

- Prepare and provide various reports in a timely manner to meet customers’ timelines

Requirements:

- Able to start work immediately

- 5 working day

- Possess good work ethics and positive attitude

- Able to handle pressure & adapt in a fast-pace environment

- Knowledge in Mircosoft Excel is a must

- Expect overtime on a regular basis

Responsibilities:

-Liaise with internal employees and customers on transportation/delivery arrangements

-Handling of import & export documentation for custom clearance and preparing the necessary documents.

-Liaise and follow-up with airline carriers/ forwarders / carriers for shipment / delivery status.

-Support any other duties as required in the department.

Requirements:

-Minimum Degree in Business Administration/Internationa Business or equivalent

-The candidate will be required to travel internationally as part of their job responsibilities

-Flexibility with travel schedules and availability is essential.

-The role involves regular communication (e.g., meetings, negotiations, emails) with teams or clients globally

Job Description:

- Custom Brokerage/Declaring Agent

- Office located at Alps Avenue, Nearest MRT Station: Pasir Ris

- Desk bound job.

- Complete Declaration at stipulated rate per day and per hour with full compliance.

- Maintain account assigned for exception declarations.

- Follow up on daily shipment holds and find solutions in a timely manner to process the customs clearance

- Respond to phone and email enquiries on brokerage- related services

- Prepare and provide various reports in a timely manner to meet customers’ timelines

Requirements:

- Able to start work immediately

- 5 working day

- Possess good work ethics and positive attitude

- Able to handle pressure & adapt in a fast-pace environment

- Knowledge in Mircosoft Excel is a must

- Expect overtime on a regular basis

Job Description:

- Custom Brokerage/Declaring Agent

- Office located at Alps Avenue, Nearest MRT Station: Pasir Ris

- Desk bound job.

- Complete Declaration at stipulated rate per day and per hour with full compliance.

- Maintain account assigned for exception declarations.

- Follow up on daily shipment holds and find solutions in a timely manner to process the customs clearance

- Respond to phone and email enquiries on brokerage- related services

- Prepare and provide various reports in a timely manner to meet customers’ timelines

Requirements:

- Able to start work immediately

- 5 working day

- Possess good work ethics and positive attitude

- Able to handle pressure & adapt in a fast-pace environment

- Knowledge in Mircosoft Excel is a must

- Expect overtime on a regular basis

Full-Time Permanent Position!

Location: City Hall / Bugis

Working Hours: Monday to Friday, 9.30am to 6.00pm

Salary: $2800 to $3200 + AWS + PB + $75 Transport Allowance

Job Description

• Work hand in hand with sales team to plan delivery schedule for new product releases and restock requests in accordance to internal shipping guidelines
• Manage the import procedure for finished goods from country of origin to local warehouse
• Coordinate with local warehouse to arrange products for pick and pack
• Handle full range of export functions of Bushiroad’s products to different stakeholders across our network of distributors
• Ensure inventory accuracy for both local and overseas warehouses and conduct periodic cycle count and disposal
• Liaise with 3rd party logistics providers to obtain shipping quotes and compare costing for raw materials import shipment
• Work closely with Events Team to ship promotional materials timely and accurately
• Pick, pack and arrange courier shipments
• Drive continuous improvement for internal processes and optimize logistics costs
• Manage 3rd party logistics providers and assist with implementation of logistics processes, monitor their performances and ensure maintenance of their service level commitments and costs
• Verify 3rd party logistics providers’ billing invoices
• Prepare product availability report and send out to stakeholders fortnightly
• Support in internal and external audits

Job Requirements

• Candidate must possess at least a Diploma in Logistics & Supply Chain Management or any relevant field of study
• Has at least 1-2 years of relevant work experience in a logistics customer service role or equivalent
• Has knowledge in import and export procedures in terms of Air & Sea freight
• Has knowledge in Incoterms 2020 and Harmonised Code classification
• Strong team player with excellent interpersonal and communication skills
• Possess skills in data analysis, tasks management and ideas generation
• Possess positive attitude, with a mindset that strives for constant improvements
• Proficient in MS Office software and courier ship manager platform
• Pro-active attitude - able to anticipate issues and resolve them effectively and efficiently
• Open to work in warehouse when required
• Open to work on some weekends/public holidays for Company events

Good to Have

• Driving License Class 3/3A

Interested Applicants click on "APPLY NOW" !

Job Description:

- Custom Brokerage/Declaring Agent

- Office located at Alps Avenue, Nearest MRT Station: Pasir Ris

- Desk bound job.

- Complete Declaration at stipulated rate per day and per hour with full compliance.

- Maintain account assigned for exception declarations.

- Follow up on daily shipment holds and find solutions in a timely manner to process the customs clearance

- Respond to phone and email enquiries on brokerage- related services

- Prepare and provide various reports in a timely manner to meet customers’ timelines

Requirements:

- Able to start work immediately

- 5 working day

- Possess good work ethics and positive attitude

- Able to handle pressure & adapt in a fast-pace environment

- Knowledge in Mircosoft Excel is a must

- Expect overtime on a regular basis

Tasks’ Description

1.Renovation

To plan and execute the entire renovation process

2.Electrical Services

Troubleshooting, renew permits, etc.

3.Plumbing Services

Troubleshooting, water tank certification, etc.

4.Equipment Maintenance

Oversee the periodic maintenance

5.Building Inspection

Walkthrough the building individually or with contractor

6.Green Initiative

Follow up the plan that is already in place

7.Smart Office

Maintain the Smart Offices

8.Fire Safety

Maintain the serviceability and operational of all Fire Equipment

9.Contract Management

Monitor the existing Contracts

10.Event Management

Plan and liaise with vendors

11.Procurement Procedure

Prepare quotes, Purchase Order and Payment

Job Description:

- WMS Application integrating SAP Functionality.

- Collaborate with internal teams to ensure accurate configuration, data entry, and integration of logistics systems across business functions.

- Analyse logistics-related data to identify trends, inefficiencies, and opportunities for improvement.

- Generate and maintain regular reports on logistics performance.

- Use data to support decision-making and propose actionable improvements.

- Conducted monthly sales and container reports to compare with stock holdings, generated stock level and marketing stock reports, and performed inventory analysis.

- Analyse customer out-of-stock situations to optimize inventory management and improve supply chain efficiency.

- Analyse major mainstream sales and transfers about delivery charges to assess cost efficiency and identify potential areas for optimization.

Job Requirments:

- Bachelor's degree in Logistics, Supply Chain Management, Business Analytics, or related field, with at least 3 years of experience in similar roles.

- Strong analytical skills with the ability to interpret and present complex data.

- Strong communication and interpersonal skills, with the ability to work collaboratively with various teams.

- Proficiency in using logistics software and tools, such as SAP and SQL.

- Strong communication and interpersonal skills, with the ability to work collaboratively with various teams.

Job Description:

- Custom Brokerage/Declaring Agent

- Office located at Alps Avenue, Nearest MRT Station: Pasir Ris

- Desk bound job.

- Complete Declaration at stipulated rate per day and per hour with full compliance.

- Maintain account assigned for exception declarations.

- Follow up on daily shipment holds and find solutions in a timely manner to process the customs clearance

- Respond to phone and email enquiries on brokerage- related services

- Prepare and provide various reports in a timely manner to meet customers’ timelines

Requirements:

- Able to start work immediately

- 5 working day

- Possess good work ethics and positive attitude

- Able to handle pressure & adapt in a fast-pace environment

- Knowledge in Mircosoft Excel is a must

- Expect overtime on a regular basis

Job Description:

• Establish and write company policies and procedures to comply with Country Customs and other governmental agency requirements for import and export activities.
• To interface with the relevant Customs Department, Freight Forwarder and Vendors in order to meet the shipping schedule and target achievement.
• Provide oversight and review of production contract application and closure processes in conjunction with country Finance and Materials department.
• Ensure the import and export activities are monitored and reviewed for accuracy and in compliance with country laws and regulations, rules, policies and procedures.
• Provide training on country customs requirements and procedures of country import and export activities to all appropriate company departments and personnel.
• Establish and maintain the level of relationship with country governmental agencies responsible for foreign trade and customs required to communicate the company commitment to compliance with all applicable governmental laws, regulations, rules, policies and procedures.
• Ensure that country governmental agencies responsible for foreign trade and customs are provided with the level of information about the company that they require to perform their functions and formalities.
• Monitors proposed changes in import and export rules, policies, procedures, regulations and laws and assess the impact for those proposed changes on the Company business.
• Ensure that company policies and procedures reflect any changes in country customs laws, regulations, rules, policies and procedures.
• Interface with Corporate logistics team to resolve issues associated with shipment out to the respective countries, ensuring best shipmen routing is well executed and to monitor the performance through indicators and metrics.
• Establish company standards of service providers (freight forwarder, customs brokers, trucking company etc) retained to assist with the supply chain.
• Manage and coordinate activities and services provided by Company agents to ensure that all documentation and services provided are accurate and maintain the standards required by Company.
• Delegates and organizes departmental workload according to project assignments and needs.
• May perform other duties and responsibilities as assigned.

Job Requirements:

• Bachelor's degree in Logistics, Supply Chain Management or a related field.
• Proven experience in logistics and customs management within the semiconductor industry.
• In-depth knowledge of Singapore customs regulations and international trade laws.
• Strong understanding of semiconductor supply chain processes and challenges.
• Good communication and negotiation skills for effective collaboration with internal team and external partners.
• Demonstrated ability to optimize logistics operations, improving efficiency and reducing costs.
• Must be able to communicate effectively with suppliers and internal teams in both bilingual.
• Proficient in using logistics management software and tools.
• Strong leadership skills with the ability to motivate and guide a team.
• Detail- oriented with a focus on accuracy in customs.
• Ability to adapt to changing regulatory environment and industry trends.

Job Description:

- Custom Brokerage/Declaring Agent

- Office located at Alps Avenue, Nearest MRT Station: Pasir Ris

- Desk bound job.

- Complete Declaration at stipulated rate per day and per hour with full compliance.

- Maintain account assigned for exception declarations.

- Follow up on daily shipment holds and find solutions in a timely manner to process the customs clearance

- Respond to phone and email enquiries on brokerage- related services

- Prepare and provide various reports in a timely manner to meet customers’ timelines

Requirements:

- Able to start work immediately

- 5 working day

- Possess good work ethics and positive attitude

- Able to handle pressure & adapt in a fast-pace environment

- Knowledge in Mircosoft Excel is a must

- Expect overtime on a regular basis

Responsibilities

• Customer focus on all times and respond to their enquires asap.
• Co-ordinate independently with airlines, agents, warehouse and inter-company
• Ensure timely clearance of shipments. (IMPORT)
• Consol planning (EXPORT)
• To maintain as point of contact for customers and transporters.
• Liaise with customers and warehouse for shipment planning and job executions
• Knowledgeable in import/export/transshipment procedures for ocean/air shipments.
• Update information into freight management system
• To check and raise invoices as per Company’s objective and deliver to the correct person within the deadlines agreed.
• Cost verification and cost update into system.
• Sending of Pre-alert, POD to clients or agents upon job execution.
• Permit declarations and Sub-cert issuance.
• Provide Sales Support, ensuring the require profit margins as directed by the company are achieved.
• Taking ownership of queries and proactively following through to resolution.
• Responsible for tracking of goods en-route to their destination and ensuring any problems that may arise are resolved so as to avoid delays.
• Maintain proper and systematic filing of documents
• Other duties, tasks and projects as may be assigned by Manager from time to time.

Requirements

• At least 1 year of relevant experience required
• Knowledge on import and export procedure for both air and sea freight preferred
• Self-motivated, a team player and able to perform in a dynamic environment
• Committed individual
• Minimum Diploma in Logistics & Supply Chain or other relevant discipline
• Organized, attention to detail

Responsibilities

• Responsible for all air/sea import/export operations
• Overall planning and organizing of the daily air and ocean export cargo
• Coordinate with customers, overseas agents, co-loaders and contractors
• Play the role of the inside sales to handle customer's enquiries and quotations
• Ensuring that the SG customer service and operational warehouse processes meet the set SOP and always aim to be in the best in class in the aviation industry
• Identifies training needs and opportunities to develop a highly skilled functional department
• Good management of the warehouse process and ensuring both operational teams (Ops/CS and warehouse) are aligned
• Set clear objectives, directly linked to the business strategy and guide the team to achieve company targets and performance standards
• Ensure that all processes meets the statutory requirements of the Aviation industry

Requirements

• At least 5 years of supervisory experience, added advantage if incumbent has previous exposure in the freight and logistics sector
• Diploma in logistics or freight related discipline
• Effective interpersonal skills, including effective communication
• At least 2 years exposure in the freight and logistics sector
• Good knowledge for Air Export business especially on documentation and customs clearance
• Possess high initiative with good interpersonal, verbal and written communication skills in English
• High attention to detail
• Added advantage if the incumbent has both air and sea freight forwarding experience

Key Responsibilities:

Project Management:

· Lead the design and deployment of new IT systems and services, ensuring alignment with business objectives and requirements.

· Manage the full software development life cycle (SDLC) implementation, including planning, execution, monitoring, and closure of projects.

· Develop and maintain project plans, timelines, budgets, and resource allocations to ensure successful project delivery.

· Coordinate with cross-functional teams, stakeholders, and vendors to ensure project milestones are met and risks are mitigated.

Documentation and Testing:

· Ensure proper documentation of business requirements, business scenarios, and test cases for System Integration Test (SIT) and User Acceptance Test (UAT).

· Oversee change management efforts, including effective communication and training for new application roll-outs.

Team Management and Development:

· Manage the IT team by recruiting, training, and coaching team members to enhance their skills and capabilities.

· Communicate job expectations, appraise job performance, and propose skill development/upgrading plans for team members.

Vendor Management:

· Manage vendors and ensure that Service Level Agreements (SLAs) are met, including evaluating vendors' solutions and industry best practices.

· Develop proof of concept with vendors to test ideas and new IT technologies.

Strategic Innovation and Risk Mitigation:

· Analyse business requirements in collaboration with key stakeholders to develop innovative IT solutions.

· Re-engineer current business processes through strategic innovation of IT services and applications.

· Implement cost control measures through productive use of IT applications and services.

· Monitor IT systems' performance, identify risks and threats, and propose strategic solutions for risk mitigation.

Job Scope

• Recruit, select, train, assign, schedule, coach, counsel, and discipline employees
• Communicate job expectations; planning, monitoring, appraising, and reviewing job contributions
• Analyze and improve organizational process and workflow, employee and space requirements, and equipment layout; implement changes
• Accomplish operations and organization mission by completing related results as needed
• Meet or exceed operations labor budget expectations
• Manage staff levels, wages, hours, contract labor to revenues
• Run a safe, injury/accident free workplace

Job Requirements

• Conflict Management
• Organization
• Decision-Making
• People Management
• Data Entry Skills
• Data Processing Skills
• Dependable
• Reporting Skills
• Deadline-Oriented
• Budget Development
• Critical Thinking Skills

Hiring full time Housekeeper ( Female )

Singaporean/ pr

Location: Bras basah, Maghain Aboth Synagogue ( Jacob ballas center JBC )

Working days: Sunday to Friday
Working hours: 8am to 4pm
Salary: $1800

Job Description : General housekeeping

Interested candidates please pm me, Thank you.

Roles & Responsibilities

Job Description

• Industry/ Organization Type: Freight Forwarding
• Position Title: Customer Service & Sales Support Executive
• Working Location: BEACH ROAD
• Working Hours: 5 Days, Mon - Fri (9am – 6pm) And alternate saturday 9am to 1 pm
• Duration: Permanent

Key Responsibilities

• Provide sales support for customers.
• Manage daily air and ocean freight requests (import/export)
• Address inquiries for key accounts from diverse industries background.
• Respond to international requests and provide quotations as needed.
• Support the General Manager and Operations in overseeing customer service and sales assistance.

APPLY NOW!!!

• Min 1 years of experience in handling Airfreight and/ or Ocean freight.
• Proficient in both written and spoken Mandarin language, to communicate with Mandarin speaking customers.
• Excellent knowledge of logistics, including import, export, and cross-trade.
• Good communication and teamwork abilities.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to m[email protected] / whatapps 92952180

Job Purpose

This position is responsible for targeting and hunting for new business with new customers by selling APLL’s capabilities and solutions, with a strong focus on contract logistics, cross-border trucking and international freight.

Roles & Responsibilities

• Generate new business growth by pursuing target profile customers in our focus markets
• Able to build up relationship with customers to identify businessopportunities fitting APLL’s capabilities and competencies
• Develop customer specific value proposition by understanding customers supply chain, identify the pain points and match the best fit solutions
• Ensure timely and accurate reports of target accounts, opportunities and sales calls.
• Responsible to follow the customer qualification and on-boarding protocols, including credit setup and contract coordination for customers

Qualification

• Minimum of a Bachelors, ideally with an MBA or related advanced degree in Supply Chain, Logistics or related field
• Excellent English language skills

Requirements

• Minimum 5 years’ experience in commercial role with rick knowledge of supply chain logistics and local market practice
• Skill sets

o Prospecting and targeting customer in focused products

o Excellent communication and presentation skills

o Analytical skills

o Understanding of operational process

• Good knowledge in both international and domestic logistics, as well as warehousing for both CLS and CFS
• Established network of customer and business relationships
• Relevant work experience in a supply chain division of an MNC or 3PL
• Be able to work in complex situation and under pressure
• Creative and solution-oriented approach to value proposition

Job Summary

The role function provides administrative support to the HR Department. The incumbent will help to coordinate the day-to-day operations. Provide full support of HR functions including office administration work and any other HR activities.

Job Description

• Day to day HR operation and administrative support.
• Administer staff attendance, leave benefits, staff welfare
• Assists in employee queries regarding claims, benefits, and procedures.
• Prepare and coordinate employee on-boarding/off-boarding process.
• Maintain and update employee training records.
• Plan and coordinate recreation and events activities
• Maintain the contact point with the employees from different sites
• Backup for all other HR/admin support function
• Perform any other ad-hoc duties and projects as assigned.

Key Responsibilities:

Project Management:

· Lead the design and deployment of new IT systems and services, ensuring alignment with business objectives and requirements.

· Manage the full software development life cycle (SDLC) implementation, including planning, execution, monitoring, and closure of projects.

· Develop and maintain project plans, timelines, budgets, and resource allocations to ensure successful project delivery.

· Coordinate with cross-functional teams, stakeholders, and vendors to ensure project milestones are met and risks are mitigated.

Documentation and Testing:

· Ensure proper documentation of business requirements, business scenarios, and test cases for System Integration Test (SIT) and User Acceptance Test (UAT).

· Oversee change management efforts, including effective communication and training for new application roll-outs.

Team Management and Development:

· Manage the IT team by recruiting, training, and coaching team members to enhance their skills and capabilities.

· Communicate job expectations, appraise job performance, and propose skill development/upgrading plans for team members.

Vendor Management:

· Manage vendors and ensure that Service Level Agreements (SLAs) are met, including evaluating vendors' solutions and industry best practices.

· Develop proof of concept with vendors to test ideas and new IT technologies.

Strategic Innovation and Risk Mitigation:

· Analyse business requirements in collaboration with key stakeholders to develop innovative IT solutions.

· Re-engineer current business processes through strategic innovation of IT services and applications.

· Implement cost control measures through productive use of IT applications and services.

· Monitor IT systems' performance, identify risks and threats, and propose strategic solutions for risk mitigation.

Job Description

• Serve as main point of contact on daily operations issues, inquiries, and technical support request.
• Guide new customers through the onboarding process.
  Proactively identify potential issues or areas for improvement and take corrective actions to ensure customer’s satisfaction and retention.
• Identify opportunities to cross-sell additional products, services or solutions to customers based on their evolving needs and priorities.
• Collaborate with internal teams, such as sales to deliver tailored solutions and proposals that address customer’s requirements.
• Provide exceptional customer service and support to customers, addressing their inquiries, concerns, and requests in a timely and professional manner.
• Problem solving and provide solutions to customers.
• Seek feedback from customers on their experience and satisfaction levels.
• Encourage satisfied customers to become advocates or references for the company.
• To ensure timely and accurate invoicing to customers, and at the same time, constantly evaluating the invoicing process to optimize the efficiency of Accounts Receivable.
• To ensure timely and accurate verification of vendors invoices.
• Participate in cross-functional projects aimed at enhancing warehousing, distribution and system processes, as well as digitalization and workflow improvement initiatives.

Job Requirements

• Diploma in Supply Chain or equivalent preferred
• 1 - 2 years' experiences in e-commerce transactions
• Ability to resolve customers' issues and complaints.
• Resilient & committed, independent whilst being able to work in a team.
• Possess good communication skills.