Customer Service| Key Account, Executive (Diploma/3PL Logistics/Freight/Alps)
Full-time
Senior Executive
2 days ago
Working Location: Alps Avenue
-Company Transport: Ang Mo Kio, Bedok, Punggol, Sengkang, Tampines, Tanah Merah.
Working Hours: 5.25 Days (Monday to Fr..
Working Location: Alps Avenue
-Company Transport: Ang Mo Kio, Bedok, Punggol, Sengkang, Tampines, Tanah Merah.
Working Hours: 5.25 Days (Monday to Friday, 0830 – 1750 Alt Saturdays: 0830 - 1230
Responsibilities:
- Implement new initiatives/projects as assigned by Management.
- Implement new customer’s processes.
- Ensure work processes stay relevant to current operating arena and customer expectations.
- To be resourceful in managing recovery.
- Ensure Import and Export daily operations runs smoothly, and SOP compliant.
- Manage and co-ordinate the entire shipment process for customers.
- Implement and establish new processes for export / import operations.
- Review export / import operational procedures for continuous improvement, to enhance efficiency.
- Prepare KPI reports for customers & attend to Operation Review meetings when required.
- Plan / schedule space for all origin stations.
- Review skills deficient of each team members and arrange appropriate trainings accordingly.
- To develop good relationship with Customers.
- Escalation path for all Key Accounts Operation related matters.
Requirements:
- Minimum Diploma / Degree in Business, Logistics, Supply Chain, or a related field.
- Minimum of 2 years of working experience key account/customer service in 3PL airfreight
- Strong communication and interpersonal skills.
- Ability to work in a fast-paced environment, prioritize tasks, and meet deadlines
Qualified or interested candidates, please submit your updated resume in MS format by using the Apply Now Button or email to [email protected]
Candidates are also encouraged to contact our office where our approachable Consultants will address any inquiries and advice you with relation to this job advertisement. Our dedicated HR Consultants will get in touch with shortlisted candidates for a confidential discussion!
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