Motivated by the vision to improve the quality of people’s lives, WS Audiology continues to grow as the market leader in the hearing aid industry. With our commitment to increase penetration in an underserved hearing care market, we want to accelerate our business transformation to reach more people, more effectively.

With our commitment to delivering a better transportation experience, we are looking for a Senior Specialist, APAC Trade Compliance and Transportation to work with internal & external stakeholders on optimizing the transportation network between our APAC production plants.

What you will do

• Coordinate the APAC transportation network between the three main APAC production plants (Singapore, Philippines, and China) and the main distribution centers and country warehouses.
• Manage carriers at an international level, including express couriers and freight forwarders. This involves handling business relations, performance evaluations, and cost reviews.
• Create and support freight optimization projects for the APAC region.
• Oversee daily tasks related to freight monitoring and customs clearance at the distribution site in Singapore.
• Implement a trade compliance program and conduct periodic audits on trade compliance matters.

What you bring

• At least 5 years of operational experience in international transportation, preferably in a parcel environment.
• Proficiency in carrier management, including conducting reviews and coordinating daily operations.
• Advanced Excel skills, including pivot tables and VLOOKUP. Proven history of delivering transportation network optimization projects (cost, performance, etc.).
• A broader understanding of related supply chain processes (warehouse, purchasing, etc.) is advantageous.
• Advanced communication, interpersonal, and intercultural skills for working with global stakeholders.

Who we are

At WS Audiology, we provide innovative hearing aids and hearing health services.

Together with our 12,000 colleagues in 130 countries, we invite you to help unlock human potential by bringing back hearing for millions of people around the world.

With us, you will become part of a truly global company where we support one another, welcome diversity and celebrate our successes.

Sounds wonderful? We can't wait to hear from you.

WS Audiology is an equal-opportunity employer and committed to creating an inclusive employee experience for all. Regardless of race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status we firmly believe that our work is at its best when everyone feels free to be their most authentic self.

Job Highlights:

• Organisation With Clear Direction, Mission, Vision and Core Values

• Dynamic Working Environment

• Stable Career Growth

• Staff Benefits

• Performance Incentive

• On Job Training Provided

Job Responsibilities:

• Coordinate inbound and outbound goods related matters

• Picking, packing, labeling, loading and unloading of goods

• Verify goods against inbound and outbound documents

• Handle transaction documents related matters

• Manage goods inventory and warehouse supplies

• Performing stock count

• Handle damage and defect goods matters

• General housekeeping

• Handle or assign logistics related maintenance work.

• Any other ad-hoc duties as assigned

Job Requirements:

• Working experience in logistic preferred

• Possess primary or secondary school education.

• Able to communicate, read and write Basic English

• Able to lift moderate weight

• Competency in computers, microsoft office, WMS systems

• Possess class 3 driving license

• Minimum 1 year of driving experience

• Possess forklift license will be an advantage

• Preferably able to start immediately within short notice

Job Details:

• Work Days: Monday - Friday / Saturday

• Work Hours: 10am - 7pm / 10am - 2pm

Interested candidates are invited to submit your resume.

Responsibilities:

• Advise management on the organisation's exposure to risks and the involvement of financial institutions, money market instruments and treasury management functions where applicable
• Analyse and assess the impact of investment decisions on the financial position of the organisation
• Analyse the financial performance and position of the organisation and develop suitable accounting policies to meet reporting requirements
• Analyse, compile and present management information for managerial decision-making
• Calculate accounting ratios relating to profitability, liquidity, efficiency and position
• Evaluate the effectiveness of the organisation's financial system and determine any areas of improvement
• Identify and adopt business intelligence tools to analyse financial data and information
• Identify and calculate both financial and non-financial performance measurements for reporting on the organisation's performance
• Manage a documented system of accounting policies and procedures
• Oversee the preparation of the organisation's budget
• Plan and coordinate the annual financial audit process
• Provide financial leadership and strategic thinking to support sustainable value-creation
• Resolve issues and deficiencies arising from audit findings
• Respond to internal and external auditors on audit data, variances and audit findings
• Supervise and review the preparation of consolidated financial statements, business activity reports and forecasts for management and external stakeholders
• Supervise the calculation of taxable income and income tax liabilities of the organisation
• Use management information systems strategically for effective management and control of the business

Requirements:

• Degree in Accountancy or equivalent, ACCA or CA qualified
• At least 5 years of proven record in Logistics industry as Finance Manager
• Proficient in Microsoft Office (Excel, Outlook, Powerpoint and Words)
• Strong leadership experience in building and scaling teams
• Highly motivated individual, independent and hands-on will be crucial
• Confident communicator with the ability to work with diverse stakeholders with different cultural background
• Strong organizational, problem-solving, and analytical skills; able to manage priorities and workflow
• Versatility, flexibility, and willingness to work within constantly changing priorities with enthusiasm

Job Descriptions

• Manage e-Commerce logistics of warehouses and delivery in order to develop strategies to improve the speed of orders, quality and to reduce costs in last-mile delivery and installation services

• Develop and maintain periodic reports and KPIs

• Design and implement business strategies, plans and procedures to have a seamless logistics operations

• Process optimization and identify value-added service areas

• Collect and analyze relevant data (e.g. operational, vendor, market research or payment gateway reports), drawing actionable insights for business decision-making and process improvement

• Participate in business expansion activities (Proposals, investments, corporate alliances, etc.)

• Support business set-up and problem-solving in South East Asia subsidiaries

• To sustain motivation and improvement initiatives within the organization

Job Responsibilities

• e-Commerce fulfilment and last-mile delivery efficiency to increase operating margin

• Support to set up standard policy, cost structure and templates

• Benchmark best practices and share them with subsidiaries

• Develop proposals and formal responses / RFQs

• Manage relationships with partners/vendors to secure cost and operation competency

• Organize and assess improvement opportunities

• Manage monthly business reviews

• Manage database of business opportunity and vendor pool, including information on scope, size, capabilities, cost, reliability, etc.

• Ensure smooth data flow until the order fulfilment and delivery

Job Qualifications

• Proven experience in logistics projects/operations within an e-commerce area (Seller / Market place / Logistics Company)

• Hands-on experience in aspects of logistics, from order management, warehousing, last-mile delivery and customer service

• Experience in new start-up operations set-up will be a plus

• Strong proficiency in warehouse and delivery operations

• Comprehensive understanding of e-Commerce and supply chain management

• Able to sense urgency and know when to escalate for assistance

• The ability to identify network inefficiencies and opportunities for reducing operating expenditure

• The ability to deliver results within defined financial parameters

• Bachelor's degree in logistics or transport management or equivalent working experience

• Minimum 5 years experience in e-Commerce logistics

• Competent with Microsoft Office, particularly Excel

Responsibilities:

You will ultimately hold responsibility as the Singapore regional logistics order to shipment, subject matter expert. Understanding and representing everything about spare parts order through successful customer shipment will be the focus of this role. Duties involve but are not limited to: shipment monitoring and status, supply chain services, inventory control, WMS / ERP system reconciliation, critical parts availability, B2B order management, shipment of products via approved carriers, and third-party warehousing.

Evaluate customer support and field service commitments to ensure customer requirements are met. Provide data analysis for improvement cycles; and participates in process/rating improvement efforts. Assists in developing logistics plans, procedures, and best practice.

Transact and maintain spare parts inventory to ensure inventory accuracy. Work with cross-functional teams to optimize parts availability and collaborate with other functional logistics team members to identify requirements and to meet project deliverables. Focus will be customer support and inventory management as well as collaborations with internal and external stakeholders. Influencecustomer satisfaction, driving value-added efficiencies for the company as a whole.

This role will be a remotely managed. Successful candidate will be self-motivated, working with minimal day to day operational instruction. Key responsibilities include:

• Support multiple business functions (from Global Customer Care centers to Field Engineers) to assist and resolve spare parts inventory discrepancies by transacting, reconciling, creating manual orders, cancelling orders and intercompany invoices and reversing transactions.
• Act as logistics point of contact addressing internal customer spare parts order status requests and ensuring smooth progression accordingly.
• Review EDI feeds to ensure any required manual orders are created for Field Engineers and to reprocess any EDI errors.
• Continuous training support for Global Logistics and Regional Admins to ensure proper order and delivery process flow.
• Reconciliation of inventory OHB issues, understanding / driving RCCA, overall ensuring high levels of inventory accuracy thus minimizing order delays.
• Organizes and handles a variety of logistics issues in a Service Logistics environment.
• Resolve receiving discrepancies for inbound customer spare parts returns in a timely manner. Address repeated, systemic issues by identifying long-term solutions.
• Assist parts escalations team for urgent P1 (priority) orders to ensure parts inbounded passes quality inspections, country of origin (COO) and Harmony Tariff Schedule (HTS) codes are loaded in SAP, monitor shipments until order is delivered to ensure it reaches the Field Engineer (FE) in a timely manner.
• Monitor aging inventory – Keep oversight of global inventory locations ensuring material is progressing as expected. Work with Management and key operational stakeholders to resolve any obstacles preventing expected material flow.
• Support user acceptance testing (UAT) scenarios testing for platform updates in vendor program management or internal SAP changes.

Requirements:

• Excellent written and verbal communication skills.
• Excellent analytical, problem-solving and organizational skills are required.
• Proven track record of surpassing objectives and delivering exceptional results.
• Working knowledge in SAP and 3PL Warehouse Management Systems
• Understanding of global trade and compliance rules / regulations
• Ability to perform multiple actions across multiple regions.
• Strong data, computer and analytical/problem solving skills and presenting solutions
• Self-driven and able to work under pressure with a sense of urgency
• Collaborative and team-oriented attitude, willing and excited to work with a global team
• Prior experience in logistics operations in freight, warehousing, courier modes, Inventory, SOX compliance and third party return experience is desired.

Education & Experience:

• Bachelor’s degree in Logistics & Supply Chain, Business Administration or Material Management or equivalent experience in a Logistics environment.
• Minimum 2-3 years related industry experience in supply chain, inventory control or distribution and logistics.
• Demonstrated ability to manage multiple projects.
• Proficient in Excel, Access and Microsoft Office applications.
• Experience in SAP or other ERP systems.