Job Summary
The Logistics Assistant is responsible in a wide variety of logistics activities including shipping and receiving raw materials and/or finished goods and maintaining inventory and associated records.

Essential Duties and Responsibilities:

• Receiving of incoming shipment, checking, repacking and put away (binning to shelves)
• Ensuring inventory transactions are accurately logged in SAP.
• Handle daily logistics and shipping activities including: Filing and shipping customer orders, satisfying internal shipping requirements (Transporter, Forwarders, etc.), ensuring accuracy of shipments and supporting documentation, receiving incoming material and routing to appropriate area.
• Process of orders thru SAP transaction including pick & pack for shipment, issue to Service department, workshop and sub-con/fabricator.
• Handle filing of documents, e.g. Assembly orders, Production orders, Picking list, shipping documents.
• Carry out cycle counts activities as specify in the cycle count policy.
• Sorting of Picking Lists, Production/Assembly orders, Service orders for picking.
• Packing of returned seals from Service to put back to customer stock.
• Developing, documenting, and maintaining departmental work instructions for all tasks. E.g. SAP work flow process and procedure.
• Establishing or adjusting work procedures to meet logistics demands as dictated by production schedules and workflow.  
• Enforcing safety regulations at all times. Understand Risk assessment, safe work procedure and Tool box meeting topics.
• Continuously improve logistics operations and processes through the use of Continuous Improvement initiatives/practices. Example: 5 S, eliminate 7 wastes and visual management.
• Collaboration with other departments to coordinate activities e.g. Supplier issue, rush order request and quality issue.   
• Communicate matter to the Logistics manager in order to keep him/her updated.
• Address issue and use problem solving tools to resolve the problem.
• Job rotation.
• SAP added advantage.
• Perform other duties that may be assigned from time to time.

• Analyze orders and prepare weekly production plan for production facility.
• Prepare and distribute shipment paperwork as required to production facility and freight forwarder.
• Interfaces with freight forwarders, carriers, brokers as well as internal field and administrative personnel on shipments to include shipment paperwork as well as status to ensure prompt movement of shipments.
• Communicate shipment paperwork, requirements and/or status directly to production and regional Customer Service.
• Monitor shipments via flight information and advise Customer Service of any shipment delays or issues.
• Communicate opportunities for new lanes of business to appropriate team members.
• Develop logistics channels and identify future expansion requirements proactively.
• Identify infrastructure resources necessary to increase support and sustainability of logistics in the China region.
• Responsible for reconciliation of shipments as required; to include documentation and correspondence.
• Supply order fulfillment; monitor and follow up with all China stock level and inventory.
• Maintain database on purchases, materials, suppliers and costing relating to China supplies.
• Assist in regular stock take requirements and re-ordering of inventory as required.
• Pack sales accessories as required.
• Works with internal teams with a high sense of accountability and urgency.
• Drives continuous improvement initiatives within Logistics Department
• Successfully meets all KPI’s given to the team
• Collaborates with other teams to drive resolution/shipment on open order reports
• Receive and maintain regional records and copies for sales orders.
• Other duties as assigned
• Up to 5% travel possible
• After hour oversight of shipments where necessary
• Undergo all formal Training Events as may be Directed from time-to-time
• Observe and Comply with all Sirtex Corporate Policies
• Work within, and ensure adherence to Quality System procedures, work instructions and other Quality System requirements.
• Work within, and ensure adherence to Health, Safety and Environment Management System procedures, instructions and other requirements.

Responsibilities:

• Physical Receiving of Incoming shipment
• Checking of physical quantity, part number per description on incoming shipping document and general condition of cargo
• Movement of cargo received for transfer to different holding area designated for processing
• System Receiving for Unserviceable MRO units prior transferring to Return-Order-Creation admin within expected Turn-Around-Time
• Transferring of ready Unserviceable Units (after Return Order Creation) to Workshop / Export holding area (for those directed to Sub-con)
• Final Packing & Shipment Booking for Export / Shipment to Customer / Sub-con within expected Turn-Around-Time
• Preparation of Shipping Document & Inventory post-out for approved out-going order shipment
• Filing of all related shipping / incoming document for MRO
• Any other tasks that may be assigned by management

Requirements:

• Min. O levels
• Working Experience in Warehousing or Store will be advantageous
• Basic Computer skills (e.g. Internet surfing, email, Microsoft office)

Other Information:

• Working Hours: 5 Days, 9am - 6pm
• Working Location: Changi

Job Description:

- Custom Brokerage/Declaring Agent

- Office located at Alps Avenue, Nearest MRT Station: Pasir Ris

- Desk bound job.

- Complete Declaration at stipulated rate per day and per hour with full compliance.

- Maintain account assigned for exception declarations.

- Follow up on daily shipment holds and find solutions in a timely manner to process the customs clearance

- Respond to phone and email enquiries on brokerage- related services

- Prepare and provide various reports in a timely manner to meet customers’ timelines

Requirements:

- Able to start work immediately

- 5 working day

- Possess good work ethics and positive attitude

- Able to handle pressure & adapt in a fast-pace environment

- Knowledge in Mircosoft Excel is a must

- Expect overtime on a regular basis

Job Description:

- Custom Brokerage/Declaring Agent

- Office located at Alps Avenue, Nearest MRT Station: Pasir Ris

- Desk bound job.

- Complete Declaration at stipulated rate per day and per hour with full compliance.

- Maintain account assigned for exception declarations.

- Follow up on daily shipment holds and find solutions in a timely manner to process the customs clearance

- Respond to phone and email enquiries on brokerage- related services

- Prepare and provide various reports in a timely manner to meet customers’ timelines

Requirements:

- Able to start work immediately

- 5 working day

- Possess good work ethics and positive attitude

- Able to handle pressure & adapt in a fast-pace environment

- Knowledge in Mircosoft Excel is a must

- Expect overtime on a regular basis

Job Description:

- Custom Brokerage/Declaring Agent

- Office located at Alps Avenue, Nearest MRT Station: Pasir Ris

- Desk bound job.

- Complete Declaration at stipulated rate per day and per hour with full compliance.

- Maintain account assigned for exception declarations.

- Follow up on daily shipment holds and find solutions in a timely manner to process the customs clearance

- Respond to phone and email enquiries on brokerage- related services

- Prepare and provide various reports in a timely manner to meet customers’ timelines

Requirements:

- Able to start work immediately

- 5 working day

- Possess good work ethics and positive attitude

- Able to handle pressure & adapt in a fast-pace environment

- Knowledge in Mircosoft Excel is a must

- Expect overtime on a regular basis

Responsibilities:

-Liaise with internal employees and customers on transportation/delivery arrangements

-Handling of import & export documentation for custom clearance and preparing the necessary documents.

-Liaise and follow-up with airline carriers/ forwarders / carriers for shipment / delivery status.

-Support any other duties as required in the department.

Requirements:

-Minimum Degree in Business Administration/Internationa Business or equivalent

-The candidate will be required to travel internationally as part of their job responsibilities

-Flexibility with travel schedules and availability is essential.

-The role involves regular communication (e.g., meetings, negotiations, emails) with teams or clients globally

Job Description:

- Custom Brokerage/Declaring Agent

- Office located at Alps Avenue, Nearest MRT Station: Pasir Ris

- Desk bound job.

- Complete Declaration at stipulated rate per day and per hour with full compliance.

- Maintain account assigned for exception declarations.

- Follow up on daily shipment holds and find solutions in a timely manner to process the customs clearance

- Respond to phone and email enquiries on brokerage- related services

- Prepare and provide various reports in a timely manner to meet customers’ timelines

Requirements:

- Able to start work immediately

- 5 working day

- Possess good work ethics and positive attitude

- Able to handle pressure & adapt in a fast-pace environment

- Knowledge in Mircosoft Excel is a must

- Expect overtime on a regular basis

Job Description:

- Custom Brokerage/Declaring Agent

- Office located at Alps Avenue, Nearest MRT Station: Pasir Ris

- Desk bound job.

- Complete Declaration at stipulated rate per day and per hour with full compliance.

- Maintain account assigned for exception declarations.

- Follow up on daily shipment holds and find solutions in a timely manner to process the customs clearance

- Respond to phone and email enquiries on brokerage- related services

- Prepare and provide various reports in a timely manner to meet customers’ timelines

Requirements:

- Able to start work immediately

- 5 working day

- Possess good work ethics and positive attitude

- Able to handle pressure & adapt in a fast-pace environment

- Knowledge in Mircosoft Excel is a must

- Expect overtime on a regular basis

At SASS (Singapore Aero Support Services Pte Ltd), we are looking for a highly motivated individual with strong expertise in operational management to join our expanding team.

Working alongside the management team, you will lead and direct a large team of 50 to 60 personnel as part of your daily scope, coupled with extensive reporting and KPI management.

You will be an integral part of the core operations team and it is paramount to cooperate across other operational divisions to achieve common objectives.

If you are a team player who is willing to take up challenges, perform under pressure and understands the complexities within the aviation operational, logistics and transportation management function, we look forward to receiving your application.

Job Responsibilities

• Oversee daily logistical operational function and ensure KPIs are met.
• To ensure business impact are identified, reported on, and managed at all times.
• To identify and deliver operational excellence across the logistics team.
• To lead and facilitate LEAN / process improvement through digitalisation for the logistics team.
• To support the delivery of better value and greater efficiency through identification and elimination of unnecessary complexity within business processes.
• To actively monitor operational risks to foresee/identify potential problems and provide solution to address it.
• Ensure compliance with safety and quality guidelines.
• Administration and supervision of staff under his charge.
• Perform Data Analysis, setting goals, and Reporting: Utilize data-driven insights to monitor key performance indicators (KPIs), develop strategies & roadmap, evaluate logistics and warehouse performance, and present regular reports to senior management.

Requirements

• Bachelor’s degree in logistic/supply chain management or equivalent work experience in logistics field.
• Min 3 years of working experience in logistic, preferably related to aviation industry.
• Prior experience in managing an operation size of 50-60 personnels will be added advantage.
• Good knowledge on warehouse management using SAP, inventory planning and transport management.
• Good presentation skills and experience in handling industrial relations matters.
• Possess strong leadership skills and driving performance.
• Effective communication and interpersonal skills to interact with diverse stakeholders.
• Problem-solving ability and proactive approach to identifying and resolving operational/supply chain issues.
• Comfortable working in a fast paced and matrix organisation.
• Good computer skills e.g. Microsoft Excel and power point.

Job Description:

- Custom Brokerage/Declaring Agent

- Office located at Alps Avenue, Nearest MRT Station: Pasir Ris

- Desk bound job.

- Complete Declaration at stipulated rate per day and per hour with full compliance.

- Maintain account assigned for exception declarations.

- Follow up on daily shipment holds and find solutions in a timely manner to process the customs clearance

- Respond to phone and email enquiries on brokerage- related services

- Prepare and provide various reports in a timely manner to meet customers’ timelines

Requirements:

- Able to start work immediately

- 5 working day

- Possess good work ethics and positive attitude

- Able to handle pressure & adapt in a fast-pace environment

- Knowledge in Mircosoft Excel is a must

- Expect overtime on a regular basis

Job Description:

- Custom Brokerage/Declaring Agent

- Office located at Alps Avenue, Nearest MRT Station: Pasir Ris

- Desk bound job.

- Complete Declaration at stipulated rate per day and per hour with full compliance.

- Maintain account assigned for exception declarations.

- Follow up on daily shipment holds and find solutions in a timely manner to process the customs clearance

- Respond to phone and email enquiries on brokerage- related services

- Prepare and provide various reports in a timely manner to meet customers’ timelines

Requirements:

- Able to start work immediately

- 5 working day

- Possess good work ethics and positive attitude

- Able to handle pressure & adapt in a fast-pace environment

- Knowledge in Mircosoft Excel is a must

- Expect overtime on a regular basis

Job Description

1. Manage daily leave & attendance via time software, including leave type entry, entitlement, application, certificate collection & approval and daily employee’s attendance.

2. Processing monthly payroll for designated job sites including processing new hires, terminations, transfers, and promotions.

3. Reviewing and verifying source documents as well as investigating and correcting payroll discrepancies.

4. Ensure timely & accurate submissions in all government and related claims, e.g., levy Wavier, Childcare Leave, Maternity/Paternity Leave, NS makeup claims, income tax (IR21) matters etc.

5. Provide advice, information and support to department managers and employees on HR policy and Leave Balance, etc.

6. Maintain & regularly update the master database (personal file, personal database) of each employee.

7. Administer training related matters including coordination or enrolment of internal & external courses, update & maintain training record etc.

8. Prepare employment contract, confirmation letter, increment, promotion and HR-related letters

9. Assist in performance review process & administer performance appraisals

10. Work closely with operations to manage recruitment exercises, ranging from liaising with candidates, interview arrangement, on-boarding for new hires. orientation, guidance on policies

Requirements

• GCE 'A' level, diploma or higher in relevant discipline.
• 1-2 years of relevant experience
• Meticulous, pro-active, multi-tasking and able to work under tight timelines.
• Proficient in computer application, i.e. Microsoft Office.

Additional Information

• Working Location: Alps Ave
• 5 working days : 830 to 1730
• CompanyTransport pick up points: Bedok, Pasir Ris, Tampines, Punggol, Sengkang,

How to Apply:

Interested applicants may click 'Apply' or contact the Recruitment Team via WhatsApp at +65 97815157

Job Scope

• Recruit, select, train, assign, schedule, coach, counsel, and discipline employees
• Communicate job expectations; planning, monitoring, appraising, and reviewing job contributions
• Analyze and improve organizational process and workflow, employee and space requirements, and equipment layout; implement changes
• Accomplish operations and organization mission by completing related results as needed
• Meet or exceed operations labor budget expectations
• Manage staff levels, wages, hours, contract labor to revenues
• Run a safe, injury/accident free workplace

Job Requirements

• Conflict Management
• Organization
• Decision-Making
• People Management
• Data Entry Skills
• Data Processing Skills
• Dependable
• Reporting Skills
• Deadline-Oriented
• Budget Development
• Critical Thinking Skills

Job Description

Ø Keep track of cargoes and inventories

Ø Perform receipt, pick & pack stored in warehouse

Ø Loading/unloading/stuffing/unstuffing of cargoes/containers

Ø Carry out work according to security, safety & company policies/requirements

Requirements

Ø Preferably possess forklift license

Ø Preferably with relevant experience

Ø Able to understand and speak simple English

Work Days: 5.5 work week (one Saturday-off monthly)

Working hours: 8:30 am to 5:30 pm (Monday to Friday)

8:30 am to 12:30pm (Saturday)

Work Location: 3 Changi North Street 2, LogisTech, Singapore 498827

Career development opportunities for the right candidate.

Job Description:

• Movement & Co-ordination of Palletised Cargo using MHE/FORKLIFT
• Unpacking & Packing of Palletised Cartons
• Liasing with Customer Operations to manage flow of operations
• Data Input & assigning of deliveries/collections for drivers. (Ad-hoc basis)
• Ensure that all delivery requirements are met
• To plan routes as effectively as possible to save time and turnaround rate.
• Monitor and Manage drivers possible obstacles during delivery.

Job Requirements:

• Team Player
• Meticulous
• Physically Fit
• Communication Skills
• On The Job Training is Provided
• Monday - Friday (8am-6pm)
• Saturday (8am-1pm)

Job Benefits:

• Salary ranging from $2000-$2500.
• OT will be paid on an hourly basis
• Sunday or PH work - $120/day
• Insurance and Medical Benefits
• Annual and Medical Leave
• Annual Bonus Entitlement (Performance Based)
• Annual Salary Increment (Performance Based)

Contact:

whatsapp Lucas: +65 86934983

whatsapp Nicholas: +65 94501810

Responsibilities for Export Operations Officer

Export Responsibilities

• Receive Customers’ Shipment Orders from the Customer Service Unit for the processing of Shipments to various Destinations.
• Ensure shipment details (ie, pieces, weight, dimensions, commodity, rate) are typed correctly onto the Airwaybill / Housewayill.
• Ensure Shipment(s) is correctly identified based on the Customer’s Shipping Documents (Invoice / Packing List) before affixing the Cargo Label(s) onto the Carton(s).
• Co-ordinate closely with the Service Provider to ensure Shipments are transferred to / lodged-in to the Cargo Terminals of the respective Airlines before the Departure Time(s)
• Ensure Dangerous Goods (DGs) and Non-Conforming Cargoes are segregated / separated from General and Moving Cargoes.
• Provide updates to the Customer Service Unit on Shipments that were offloaded / rejected by the Airline(s) due to certain Non-Compliance
• Scheduled for Shift Duties due to the late return of Shipments to our Warehouse premises.

Import Responsibilities

• Receive Customers’ Shipment Orders from the Customer Service Unit for the processing of Shipments for Delivery to the various Customers’ premises.
• Check on the Status (ie, arrived complete, arrived partially, arrived damaged, arrived but still not cleared, arrived but unlocated in the Cargo Terminal, etc) and update the Customer Service Unit accordingly
• Inform and co-ordinate with the respective Airlines, Cargo Terminal Operators, Overseas Agents and Departments on the Shipments that cannot be delivered due to certain Discrepancies.
• Ensure Shipment Clearance and Delivery Requirements are adhered to / complied with as per the Customers’ requirements.
• Ensure the Complete and Correct Shipment Documents for the various Shipments are handed over to the Transportation Service Provider for delivery to the various Customers.
• Provide Proof Of Delivery (POD) updates to the Customers, Departments, Overseas Agents.

Requirements

• GCE ‘N’ / ‘O’ Level, NITEC / Higher NITEC / Diploma holders
• PC literate with good work skills in Word, Excel and Outlook
• Good communication skills (verbal and written)
• Possess good administrative skills
• Ability to work independently and in a team
• Added advantage would be for those who possess airfreight forwarding experience and are able to start work within short notice
• Training will be provided on the work processes in the section and department
• Office location at Changi Airfreight Centre (near Changi beach)
• Accessible by Bus nos. 9 (from Bedok), 19 (from Tampines), 89 (from Hougang)

Candidates who fit our requirements are invited to email us detailed CVs with recent photographs stating current & expected salaries to: [email protected]

We regret that only shortlisted candidates will be notified

Responsibilities:

• Co-ordinating and liaising closely with Customers, Airlines, Cargo Terminal Operators, Departments, Overseas Agents / Offices and Service Providers on Shipments.
• Action promptly on Customers’ shipment arrangements and requirements.
• Perform checks and monitoring to ensure shipment arrives at its arranged destination(s) within the required timeline(s).
• Administer Standard Operating Procedures (SOPs) and / or Service Reports according to Customer’s shipment processes and requirements.
• Ensure Customer’s shipment handling requirements are kept up to date.
• Attend to Customers’ enquiries on Shipment movements and / or processes.
• Provide correct and timely updates on the status of Shipment(s) to the Customers.
• Proactively seek alternative solutions or value-add to processes to enhance and improve the ongoing services for / to the Customers.
• Work together with Other related Parties (ie, Airlines, Cargo Terminal Operators, Overseas Agents, Service Providers, etc) on resolving problems that may arise during the shipment processes so as to prevent any possible recurrent problem(s).
• Constantly look into improving the section’s operational processes and system through computerisation.

Requirements:

• GCE ‘N’ / ‘O’ Level, NITEC / Higher NITEC / Diploma holders
• PC literate with good work skills in Word, Excel and Outlook
• Good communication skills (verbal and written)
• Customer oriented with positive attitude
• Ability to work independently and in a team
• Added advantage would be for those who possess airfreight forwarding experience and are able to start work within short notice
• Training will be provided on the work processes in the section and department
• Office location at Changi Airfreight Centre (near Changi beach)
• Accessible by Bus nos. 9 (from Bedok), 19 (from Tampines), 89 (from Hougang)

Candidates who fit our requirements are invited to email us detailed CVs with recent photographs stating current & expected salaries to: [email protected]

We regret that only shortlisted candidates will be notified

Responsibilities

• Customer focus on all times and respond to their enquires asap.
• Co-ordinate independently with airlines, agents, warehouse and inter-company
• Ensure timely clearance of shipments. (IMPORT)
• Consol planning (EXPORT)
• To maintain as point of contact for customers and transporters.
• Liaise with customers and warehouse for shipment planning and job executions
• Knowledgeable in import/export/transshipment procedures for ocean/air shipments.
• Update information into freight management system
• To check and raise invoices as per Company’s objective and deliver to the correct person within the deadlines agreed.
• Cost verification and cost update into system.
• Sending of Pre-alert, POD to clients or agents upon job execution.
• Permit declarations and Sub-cert issuance.
• Provide Sales Support, ensuring the require profit margins as directed by the company are achieved.
• Taking ownership of queries and proactively following through to resolution.
• Responsible for tracking of goods en-route to their destination and ensuring any problems that may arise are resolved so as to avoid delays.
• Maintain proper and systematic filing of documents
• Other duties, tasks and projects as may be assigned by Manager from time to time.

Requirements

• At least 1 year of relevant experience required
• Knowledge on import and export procedure for both air and sea freight preferred
• Self-motivated, a team player and able to perform in a dynamic environment
• Committed individual
• Minimum Diploma in Logistics & Supply Chain or other relevant discipline
• Organized, attention to detail

Responsibilities

• Responsible for all air/sea import/export operations
• Overall planning and organizing of the daily air and ocean export cargo
• Coordinate with customers, overseas agents, co-loaders and contractors
• Play the role of the inside sales to handle customer's enquiries and quotations
• Ensuring that the SG customer service and operational warehouse processes meet the set SOP and always aim to be in the best in class in the aviation industry
• Identifies training needs and opportunities to develop a highly skilled functional department
• Good management of the warehouse process and ensuring both operational teams (Ops/CS and warehouse) are aligned
• Set clear objectives, directly linked to the business strategy and guide the team to achieve company targets and performance standards
• Ensure that all processes meets the statutory requirements of the Aviation industry

Requirements

• At least 5 years of supervisory experience, added advantage if incumbent has previous exposure in the freight and logistics sector
• Diploma in logistics or freight related discipline
• Effective interpersonal skills, including effective communication
• At least 2 years exposure in the freight and logistics sector
• Good knowledge for Air Export business especially on documentation and customs clearance
• Possess high initiative with good interpersonal, verbal and written communication skills in English
• High attention to detail
• Added advantage if the incumbent has both air and sea freight forwarding experience

Key Responsibilities:

Project Management:

· Lead the design and deployment of new IT systems and services, ensuring alignment with business objectives and requirements.

· Manage the full software development life cycle (SDLC) implementation, including planning, execution, monitoring, and closure of projects.

· Develop and maintain project plans, timelines, budgets, and resource allocations to ensure successful project delivery.

· Coordinate with cross-functional teams, stakeholders, and vendors to ensure project milestones are met and risks are mitigated.

Documentation and Testing:

· Ensure proper documentation of business requirements, business scenarios, and test cases for System Integration Test (SIT) and User Acceptance Test (UAT).

· Oversee change management efforts, including effective communication and training for new application roll-outs.

Team Management and Development:

· Manage the IT team by recruiting, training, and coaching team members to enhance their skills and capabilities.

· Communicate job expectations, appraise job performance, and propose skill development/upgrading plans for team members.

Vendor Management:

· Manage vendors and ensure that Service Level Agreements (SLAs) are met, including evaluating vendors' solutions and industry best practices.

· Develop proof of concept with vendors to test ideas and new IT technologies.

Strategic Innovation and Risk Mitigation:

· Analyse business requirements in collaboration with key stakeholders to develop innovative IT solutions.

· Re-engineer current business processes through strategic innovation of IT services and applications.

· Implement cost control measures through productive use of IT applications and services.

· Monitor IT systems' performance, identify risks and threats, and propose strategic solutions for risk mitigation.

Job Summary

The role function provides administrative support to the HR Department. The incumbent will help to coordinate the day-to-day operations. Provide full support of HR functions including office administration work and any other HR activities.

Job Description

• Day to day HR operation and administrative support.
• Administer staff attendance, leave benefits, staff welfare
• Assists in employee queries regarding claims, benefits, and procedures.
• Prepare and coordinate employee on-boarding/off-boarding process.
• Maintain and update employee training records.
• Plan and coordinate recreation and events activities
• Maintain the contact point with the employees from different sites
• Backup for all other HR/admin support function
• Perform any other ad-hoc duties and projects as assigned.

Key Responsibilities:

Project Management:

· Lead the design and deployment of new IT systems and services, ensuring alignment with business objectives and requirements.

· Manage the full software development life cycle (SDLC) implementation, including planning, execution, monitoring, and closure of projects.

· Develop and maintain project plans, timelines, budgets, and resource allocations to ensure successful project delivery.

· Coordinate with cross-functional teams, stakeholders, and vendors to ensure project milestones are met and risks are mitigated.

Documentation and Testing:

· Ensure proper documentation of business requirements, business scenarios, and test cases for System Integration Test (SIT) and User Acceptance Test (UAT).

· Oversee change management efforts, including effective communication and training for new application roll-outs.

Team Management and Development:

· Manage the IT team by recruiting, training, and coaching team members to enhance their skills and capabilities.

· Communicate job expectations, appraise job performance, and propose skill development/upgrading plans for team members.

Vendor Management:

· Manage vendors and ensure that Service Level Agreements (SLAs) are met, including evaluating vendors' solutions and industry best practices.

· Develop proof of concept with vendors to test ideas and new IT technologies.

Strategic Innovation and Risk Mitigation:

· Analyse business requirements in collaboration with key stakeholders to develop innovative IT solutions.

· Re-engineer current business processes through strategic innovation of IT services and applications.

· Implement cost control measures through productive use of IT applications and services.

· Monitor IT systems' performance, identify risks and threats, and propose strategic solutions for risk mitigation.

Job Description

• Serve as main point of contact on daily operations issues, inquiries, and technical support request.
• Guide new customers through the onboarding process.
  Proactively identify potential issues or areas for improvement and take corrective actions to ensure customer’s satisfaction and retention.
• Identify opportunities to cross-sell additional products, services or solutions to customers based on their evolving needs and priorities.
• Collaborate with internal teams, such as sales to deliver tailored solutions and proposals that address customer’s requirements.
• Provide exceptional customer service and support to customers, addressing their inquiries, concerns, and requests in a timely and professional manner.
• Problem solving and provide solutions to customers.
• Seek feedback from customers on their experience and satisfaction levels.
• Encourage satisfied customers to become advocates or references for the company.
• To ensure timely and accurate invoicing to customers, and at the same time, constantly evaluating the invoicing process to optimize the efficiency of Accounts Receivable.
• To ensure timely and accurate verification of vendors invoices.
• Participate in cross-functional projects aimed at enhancing warehousing, distribution and system processes, as well as digitalization and workflow improvement initiatives.

Job Requirements

• Diploma in Supply Chain or equivalent preferred
• 1 - 2 years' experiences in e-commerce transactions
• Ability to resolve customers' issues and complaints.
• Resilient & committed, independent whilst being able to work in a team.
• Possess good communication skills.

Job Description:

• Establish and write company policies and procedures to comply with Country Customs and other governmental agency requirements for import and export activities.
• To interface with the relevant Customs Department, Freight Forwarder and Vendors in order to meet the shipping schedule and target achievement.
• Provide oversight and review of production contract application and closure processes in conjunction with country Finance and Materials department.
• Ensure the import and export activities are monitored and reviewed for accuracy and in compliance with country laws and regulations, rules, policies and procedures.
• Provide training on country customs requirements and procedures of country import and export activities to all appropriate company departments and personnel.
• Establish and maintain the level of relationship with country governmental agencies responsible for foreign trade and customs required to communicate the company commitment to compliance with all applicable governmental laws, regulations, rules, policies and procedures.
• Ensure that country governmental agencies responsible for foreign trade and customs are provided with the level of information about the company that they require to perform their functions and formalities.
• Monitors proposed changes in import and export rules, policies, procedures, regulations and laws and assess the impact for those proposed changes on the Company business.
• Ensure that company policies and procedures reflect any changes in country customs laws, regulations, rules, policies and procedures.
• Interface with Corporate logistics team to resolve issues associated with shipment out to the respective countries, ensuring best shipmen routing is well executed and to monitor the performance through indicators and metrics.
• Establish company standards of service providers (freight forwarder, customs brokers, trucking company etc) retained to assist with the supply chain.
• Manage and coordinate activities and services provided by Company agents to ensure that all documentation and services provided are accurate and maintain the standards required by Company.
• Delegates and organizes departmental workload according to project assignments and needs.
• May perform other duties and responsibilities as assigned.

Job Requirements:

• Bachelor's degree in Logistics, Supply Chain Management or a related field.
• Proven experience in logistics and customs management within the semiconductor industry.
• In-depth knowledge of Singapore customs regulations and international trade laws.
• Strong understanding of semiconductor supply chain processes and challenges.
• Good communication and negotiation skills for effective collaboration with internal team and external partners.
• Demonstrated ability to optimize logistics operations, improving efficiency and reducing costs.
• Must be able to communicate effectively with suppliers and internal teams in both bilingual.
• Proficient in using logistics management software and tools.
• Strong leadership skills with the ability to motivate and guide a team.
• Detail- oriented with a focus on accuracy in customs.
• Ability to adapt to changing regulatory environment and industry trends.