- Location is at Harbour Front

Mon - Fri 9am -6pm

1. Handle and process of sales orders based on customer’s requirements.

2. Perform timely data inputs and updates.

3. Coordinates Logistics Operation, arrange inventory allocation, monitor, and ensure all orders

are duly delivered to customer within a stipulated operation turnaround time.

4. Coordinate claims processing and shipment tracking

5. Maintain the required operations turnaround time and provide supporting documents for

accurate and timely customer billing.

6. Maintain good relationship with customers by ensuring supply reliability.

7. Perform data updates into logistics to support operation.

8. Support fellow members in month-end closing operations.

9. Back-up fellow team members in their operation as and when required.

10. Provides clerical or administrative support such as filing and documentation processing.

Interested applicants may email resume to [email protected]

Cheryl Lee Shi Le (CEI Registration No: R1434624)

Recruit Express Pte Ltd (EA: 99C4599)

Our client is a well-established MNC, market leader in the 3PL Logistics industry. Due to their current expansion plan, they are looking for Contract Logistics Manager to join their warehouse team, in hopes of developing the current high performing team. They are located in the East - easily assessible.

Jobs Scope:

• Program Management: Understand the program in-depth, connect various business units, and identify new business opportunities.
• Customer Engagement: Conduct regular customer meetings, including weekly scorecard and quality discussions, monthly safety sessions, continuous improvement (CIP) sessions, project updates, KPI reviews, and strategic business reviews.
• Project Leadership: Lead or participate in CIP and ad hoc projects focusing on safety improvements, automation, process optimization, quality enhancements, productivity gains, data analytics, data visualization, storage models, freight consolidation, cross-border trucking, and network planning.
• Project Planning: Oversee the planning and execution of projects with timelines ranging from 6 months to 10 years.
• Representation: Act as the main representative in customer engagements and project-related meetings.
• Team Leadership: Lead staff training and career development initiatives.
• Multi-Project Management: Manage multiple CIP and ad hoc projects simultaneously, ensuring timely completion.

Requirement:

• Degree in related field
• Relevant experience in contract logistics especially semiconductor accounts; internal candidates with relavant semiconductor warehousing experience is welcomed
• Possess valid PMP certification is an added advantage

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

• Email Address: [email protected]
• EA License No: 19C9682
• EA Personnel No: R2198636
• EA Personnel Name: Oh Puey Xin

PURPOSE

• Surveyors is to ensure all ISO Tank Containers turned into our depot are surveyed, cleaned and repaired to the customers requirement standard criteria comply to ITCO/ACC or owner criteria.

SCOPE

• Surveyors is to ensure all ISO Tank Containers that have been accepted by MW Tank Depot.

RESPONSIBILITY

• Surveyors is to ensure that all ISO Tank Containers turned into our depot must conduct surveyed.
• Surveyors’ responsibility for all the ISO tank containers turn into depot are thoroughly survey correctly and to ensure the documents are endorsed before issued the Equipment

JOB DESCRIPTION

• All ISO tank containers turn into depot, surveyors ensure to stick a yellow and red colour
• Sticker onto the Left-Hand Side of the corner post before off load.
• Surveyors must coordinate with the Leese/Lessor independent surveyor for joint inspection.
• As part of a Surveyors duties, ensure to conduct thorough inspection after the cleaning, repaired and testing completed.
• Surveyors must thoroughly inspect the Tank Containers and raised estimates after the cleaning completed.
• Surveyors must report to the supervisor on all documentation of ISO Tank containers before sending to customers
• Surveyors will conduct Pre/Post inspection, if require by Customers. (Before Repair and After Repaired)
• As a surveyors must obtain instruction from the Supervisor.
• Surveyors must inform the Side Lifter Drivers to shift the Tank Containers into the
• workshop area for repair when Customers given the approval to repair.
• Surveyors must hand over the approved estimates to the Repairer Supervisor afterthe tank containers shifted into the repair bay.
• Surveyors ensure the repairer repair items accordingly indicated on the estimates and repair standard complies to ITCO/ACC or Owner criteria.

Job Responsibilities:

• Involve on the daily operation and accounting matters.
• Involve in General Ledger, Account Receivable and Account Payable.
• Involve in GST filling and Form 5 submission.
• Assists in the preparation of monthly financial statements for reporting.
• Assists in the preparation of annual budget
• Liaise with tax agent, internal and external auditor.
• Performs other Accounts ad-hoc assignments as assigned by your superior.

Job Requirements:

• Bachelor Degree or Diploma in accounting.
• At least 1 to 2 years relevant experience in accounting or auditing.
• Possess initiative, willingness to learn.
• Ability to work independently and as part of a team to meet deadlines.
• Team player with good communication skills.
• Strong analytical and problem-solving skills.
• Able to written and verbal communication in Mandarin and English with operation staff.
• Willing to work at Gul Ave

Customer Service Oversight:

Supervise and mentor customer service teams to ensure prompt, courteous, and effective resolution of customer inquiries and complaints.

Develop and implement customer service policies and procedures to enhance customer satisfaction and loyalty.

Performance Metrics:

Establish and monitor key performance indicators (KPIs) for customer service activities.

Analyze customer feedback and service data to identify trends, areas for improvement, and training needs.

Customer Relationship Management (CRM):

Manage the CRM system to track customer interactions, sales, and support activities.

Ensure accurate and up-to-date customer information and generate reports for strategic decision-making.

Communication:

Act as a liaison between customers and other departments to resolve issues and improve overall service.

Develop and distribute regular customer service reports to senior management.

Logistics Systems Management:

Logistics Operations:

Oversee the end-to-end logistics operations, including warehousing, inventory management, transportation, and distribution.

Ensure efficient and cost-effective logistics processes that meet customer demands and delivery schedules.

System Implementation and Management:

Implement and maintain logistics management systems (LMS) and other relevant technology solutions.

Integrate logistics systems with other business systems (e.g., ERP, CRM) to improve data accuracy and operational efficiency.

Supply Chain Coordination:

Collaborate with suppliers, carriers, and third-party logistics providers to optimize the supply chain.

Negotiate contracts and agreements to secure the best terms and conditions for the company.

Continuous Improvement:

Identify opportunities for process improvements and implement best practices in logistics and supply chain management.

Conduct regular audits and assessments of logistics operations to ensure compliance with industry standards and regulations.

Reporting and Analysis:

Prepare and present regular reports on logistics performance, including metrics on cost, efficiency, and delivery times.

• Accountable for the successful management of assigned key accounts.
• Lead, oversee, and coordinate operations for export/import order fulfillment as the primary point of contact.
• Supervise, recruit, and train staff to achieve operational excellence.
• Ensure shipments are carried out accurately and on time, following the agreed SOP and KPI.
• Maintain high levels of customer satisfaction while identifying up-sell and cross-sell opportunities within existing accounts to maximize business share.
• Conduct regular reviews and audits of SOPs aimed at enhancing operational efficiency through system automation or process simplification, thereby reducing potential risks.
• Establish and uphold guidelines and best practices to minimize shipment compliance risks.
• Ensure full adherence to Singapore Customs Regulations.
• Monitor departmental budget controls and ensure optimal use of resources, including facilities, system applications, personnel, and related data.

Requirements:

• More than 5 years of experience in procurement in Logistics Business
• Diploma in Logistics and Supply Chain Management or related discipline

Interested applicants for the above advertised position(s), please kindly email an updated copy of your resume to: [email protected]

EA License No.: 13C6305

Reg. No.: R23117856

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Job Responsibilities:

• Thoroughly clean vehicles, including washing the exterior, and vacuuming the interior.
• Polishing of car when required
• Ensure that each vehicle is cleaned and polished to meet or exceed the company's quality standards and customer expectations.
• Operate and maintain cleaning equipment, such as pressure washers, and ensuring their proper functioning.
• Other duties may be assigned.

Requirements:

• Minimum 1 year experience in car washing and polishing.
• Willing to work on Saturday.

What the role involves:

1. Handle and execute day-to-day Air Freight Forwarding Export activities and Customer Service Shipment booking from Shipper
2. Booking of flights with procurement team.
3. Ensure smooth daily workflow, co-ordinate with operation section and traffic and warehouse department
4. Maintain good relationships with both internal and external stakeholders
5. Track and monitor shipments status and inform customer accordingly
6. Maintain good relationships with both internal and external stakeholder
7. Handle all customers' enquiries timely and effectively
8. Ensure Pre-alerts to destination offices via email
9. Manage problems, answer general inquiries and complaints for both local and overseas
10. Respond to emails promptly
11. Work closely with internal section customer service and load planning team meet customers requirements
12. Ensure compliance with customers Standard Operating Procedures
13. Ensure all data are updated timely and correctly in the system
14. Work with billing team to close off jobs and issue invoice
15. Take lead in operational issue resolutions
16. Implement improvements to enhance service capability within the team
17. All other ad-hoc work instructions from Supervisor / Manager

Required Qualifications, Skills & Experience:

• 'O' level
• At least 2 years in Airfreight and familiar with export process
• Basic knowledge on cargo commodity as per IATA rules and regulation
• Good understanding of Incoterms 2010
• Self-discipline, initiative, responsible and independent in a fast-paced environment
• Well-organized on planning work tasks and meticulous
• A good team player with good interpersonal, communication skills and positive attitude
• Competent in Microsoft Outlook, Excel and Word

Working Location

Changi Airfreight Centre

119 Airport Cargo Road

Working Hours

Monday – Friday: 0:00 am to 5:30 pm

Saturday: 8:30am - 12:30pm

Job Descriptions:

• Perform inbound receipts / checking and other related activities.
• Perform picking, packing and outbound activities for both local and export shipments.
• Handle loading & unloading, stacking, put away, labelling and packing of goods.
• Ensure compliance of warehouse Standard Operating Procedures and safety guidelines.
• Perform stock-take and cycle count whenever required.
• To keep the warehouse clean and tidy at all time.
• Perform other related warehousing duties or Ad-hoc job assigned by Superior.

Job Requirements:

• Possess a valid Forklift driving license has an added advantage.
• Literate in basic computer skills has added advantage.

Benefits:

• Daily Lunch Provided
• Company Transport Provided at designated MRT stations (Lakeside,Boon Lay & Woodlands)
• Medical and Dental benefits
• Attractive Bonus Scheme (AWS, Special Bonus etc.)

Job Scope

• Receive and pick items to the correct locations
• Ensure the daily order pick list are accurately picked and/or packed before cut off time
• Work with team members and be cross trained to perform other tasks within the department
• Ensure task given to meet and achieve KPI metrics
• Other task to be assigned by superiors as per necessary during the operation

Requirements

• Able to start work immediate / short notice preferred
• Prior warehousing experience in picking, packing and put away would be advantageous
• Basic experience in using computers, electronic devices and scanners
• Physically fit to carry load between 15 - 20kg

Other Information

• Monday to Friday: 7:30am to 4:45pm
• Location: Gul Circle

Job Scope

• Receive and pick items to the correct locations
• Ensure the daily order pick list are accurately picked and/or packed before cut off time
• Work with team members and be cross trained to perform other tasks within the department
• Ensure task given to meet and achieve KPI metrics
• Other task to be assigned by superiors as per necessary during the operation

Requirements

• Able to start work immediate / short notice preferred
• Prior warehousing experience in picking, packing and put away
• Basic experience in using computers, electronic devices and scanners
• Candidates that possess forklift land/or work at height license would be advantageous

Other Information

• Monday to Friday: 8:30am to 6:00pm
• Location: CEVA Logistics Centre, 15 Greenwich Drive, Singapore 534022
• Shuttle pick up and drop off from Bedok/ Seng Kang MRT
• Air conditioned warehouse environment

• DesigningEngineers use mathematical and scientific skills to design engineering experiments, prototypes, and technical plans. They may also create detailed drawings and functional layouts.
• TestingEngineers test products, software, or infrastructure to ensure they are safe and effective. They may also conduct performance evaluations and quality control tests.
• PlanningEngineers create plans and budgets for projects, and ensure they are completed on time and within budget.
• CommunicatingEngineers communicate with clients, coworkers, and other specialists to ensure the success of a project. They may also create technical reports for customers.
• CollaboratingEngineers collaborate with design and production teams to solve technical issues.
• MaintainingEngineers maintain and develop their engineering skills and knowledge.
• Ensuring complianceEngineers ensure that industry standards and safety regulations are met. They may also complete regulatory documents concerning safety issues.

The exact day-to-day duties of an engineer will vary depending on the industry in which they work. For example, an IT engineer will spend a lot of time behind the computer, while a civil engineer may be outside taking measurements for a new road

Job Description (Class 3/4 driver):

· Providing delivery services.

· Delivery of goods to outlets, commercial,residential, and industrial areas (Clustered).

· Pick and Pack of goods onto pallets.

· Loading and unloading.

· Other ad hoc duties as assigned.

Job Responsibilities (Class 3/4 driver):

· Ensure safe handling of goods.

· Practice safe driving.

· Observe Safe Work Procedures while delivering goods to Customers.

· Comply with Traffic rules and regulations.

· Familiar with Singapore roads is an added advantage.

· Ensure Vehicle is taken care of in terms of cleanliness, Maintenance and condition.

Responsibilities:

• Perform trouble shooting on trucks faults on mechanical/electrical systems.
• Perform vehicle service and repair.
• Maintain the tools and equipment well.

Requirements:

• Candidate will at least a Professional Certificate/NiTEC in Automotive Technology or a former NTC 2/3 in Motor Vehicle Mechanics.
• At least 2 years of working experience in the truck service and repair.

Working location: Sungei Kadut

Free shuttle Bus from Choa Chu Kang MRT & Yew Tee MRT to Gain City Megastore @ Sungei Kadut

Job Responsibilities:

• Perform system data entries and related functions for customers and ”Internal Warehouse Management System” (iWMS)
• Coordinate with customers and internally for Operation and inventory-related matters
• Ensure all paperwork, system, and filing is completed on time and accurately
• Plan and follow up on Orders to ensure on-time delivery
• Maintain accurate and updated inventory records
• Generate accurate billing invoices, inventory reports, and related reports as per the required deadline
• Attend to customer inquiries and ensure all requests and issues are resolved
• Any other duties assigned

Job Requirements:

• Minimum O'level/N'level
• Positive attitude, detail-oriented, organised, and able to prioritise tasks
• Good interpersonal, communication and analytical skills
• Good command of English (written and spoken)
• Ability to work independently and under pressure in a fast-moving environment
• Able to work as a team player, pro-active, self-motivated and high sense of responsibility
• Entry level candidates are welcome to apply

**Shuttle service is provided from/to Joo Koon

Our client provides engineering, construction, and project management services. Due to business needs, they are now recruiting a Inventory and Shipping Officer to be part of their Shipment Team for ongoing transformation projects. They are located in the East - easily accessible.

Duties of Inventory and Shipping Officer:

• Manage the procurement of spare parts from approved suppliers.
• Coordinate the shipment and repackaging of parts for customer delivery.
• Ensure timely delivery arrangements for both regional and international shipments.
• Collaborate with the logistics team and supervisor to efficiently process incoming orders.

Requirements:

• Relevant experience with inwards and outwards shipping

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

• Email Address: [email protected]
• EA License No: 19C9682
• EA Personnel No: R2199158
• EA Personnel Name: Soo Wei De

Responsibilities:

• Support day-to-day operations.
• Taking care and manage goods receiving and outgoing.
• Proper management of receiving store, data entry, and ensure good housekeeping.
• Assisting and support operational requirements.
• Providing excellent customer service and maintaining relationships with stakeholders.
• Preparing and filing forms and other documents.
• Analyzing all operations and forwarding suggestions for improvement to the Manager.
• Other relevant duties as assigned.

Requirements:

• Diploma and above in Supply Chain, or in a relevant discipline.
• Candidates with prior experience in a similar position would be advantageous
• Excellent communication skills and problem-solving skills.
• Good organizational skills and ability to set priorities, manage time effectively.
• Salary package and position will be commensurate based on experience and skill set.

Work location: 70 Alps Ave, Singapore 498801

Duties & Responsibilities:

• Measure and report the effectiveness of warehousing activities and employees performance.
• Organize and maintain inventory and storage area.
• Perform periodic provisioning (i.e. Based on historical usage and future forecast, propose the replenishment level and max stock level).
• Monitor, track and report the status of all spare parts.
• Perform issuance of materials to workshop and raise purchase requisitions for materials demanded by workshop.
• Review of operation status with management on a timely and regular basis.
• Maintain good warehouse stock keeping and clean environment at all time.
• Communicate job expectations and coach employees.
• Issue and manage all fleet and keys issue to sub-con and internal vehicle.
• Maintain items record, document necessary information and utilize reports to project warehouse status.
• Identify areas of improvement and establish innovative or adjust existing work procedures and practices.
• Confer and coordinate activities with other departments.
• Any other ad-hoc duties as assigned by the superior.

Requirements:

• Minimum Diploma in Logistics and Supply Chain or equivalent.
• Minimum 5 years of relevant working experience.
• Possess Singapore Class 3 driving license (Class 4 and/or Forklift license will be an added advantage)
• Highly effective supervisory skills and techniques.
• Knowledge of warehouse software packages and MS Office proficiency.
• Ability to input, retrieve and analyse data.
• Hands-on commitment to getting the job done.
• Excellent communication and interpersonal skills
• Proven ability to direct and coordinate operations.

Free shuttle Bus from Choa Chu Kang MRT & Yew Tee MRT to Gain City Megastore @ Sungei Kadut

Our client is a well-established MNC, market leader in the 3PL Logistics industry. Due to their current expansion plan, they are looking for Seafreight Export Executive to join their seafreight team, in hopes of developing the current high performing team. They are located in the East - easily assessible.

Jobs Scope:

• Ensure timely and accurate ocean freight movement while adhering to service standards and local regulations.
• Manage communication with customers, vendors, and internal stakeholders regarding shipments.
• Address service issues proactively by providing follow-up and problem resolution for customers.
• Generate invoices and verify shipment-related charges within KPI timelines.
• Participate in projects focused on improving internal and external business processes.
• Perform tasks that add value to customer operations and adapt to process changes.
• Ensure customs declarations comply with Singapore regulations and procedures.
• Create and manage documentation for ocean exports.
• Oversee a team and ensure efficient execution of shipments according to ISO procedures.
• Maintain timely responses to customer inquiries and ensure proper documentation in the Transport Management System (TMS).

Requirement:

• Nitec and above.
• Minimum 1-4 years of working experience in the sea freight industry

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

• Email Address: [email protected]
• EA License No: 19C9682
• EA Personnel No: R2198636
• EA Personnel Name: Oh Puey Xin

Company Description

Cogent Holdings Pte Ltd is a subsidiary of Cosco Shipping International (Singapore) Co., Ltd and has a wide range of clientele ranging from local SMEs to multinational companies. Cogent owns one of Singapore's largest one-stop integrated logistics hub, Cogent 1.Logistics Hub. It offers warehousing, freight forwarding, container and ISO tank depot, automotive logistics, and transportation services in Singapore. It also operates warehousing and container depot businesses in Malaysia.

Role Description

This is a full-time role for a Customer Service Officer at SH Cogent Logistics Pte Ltd. The Customer Service Officer will be responsible for day-to-day tasks such as processing shipping documentation, providing customer service to clients and ensuring smooth operations throughout the container haulage process.

1. Attend customer inquiries and ensure accurate capture of job requirements for all orders.

2. Advise customers on delivery schedules and inventory-related matters.

3. Maintain business relationships with customers and manage customer accounts at a higher level.

4. Communicate customer requirements to the Operations team for execution.

5. Create trucking jobs and monitor their progress to ensure deadlines or specified dates are met.

6. Create trucking jobs and monitor their progress to ensure deadlines or specified dates are met.

7. Handle all documentation and administrative duties, ensuring proper filing of invoices and job sheets.

8. Ensure the accuracy and precision of billing processes and maintain billing system data integrity.

9. Assist in accounts receivable processes, including billing, issuing invoices, debit notes, and credit notes.

10. Maintain and update inventory reports and undertake monthly account closings.

11. Support senior management by gathering data and figures for financial or relevant reporting.

12. Communicate and coordinate with appointed third parties regarding job orders.

13. Assist in permit declarations for job orders when required.

14. Assist in preparing ad-hoc quotations or commercial rate requests.

Requirements

1. Diploma or equivalent in logistics, supply chain management, business administration, or a related field.
2. Minimum 1 year of experience in customer service/ shipping documentation role in a 3PL company.
3. Strong knowledge of Hauler operations, transportation logistics, and customs clearance procedures in Singapore.
4. Excellent communication and interpersonal skills, with the ability to interact effectively with clients, colleagues, and external partners.
5. Experience with TradeNet is a plus.

Others Information:

1. Alternate Saturday
2. 2 ways transport from Jurong East MRT
3. Daily meal subsidy
4. In-house gym & entertainment room
5. Dental, medical, insurance benefits

Electrical engineers design, develop, test, and oversee the manufacturing of electrical equipment and systems. They also manage projects, ensure safety standards are met, and collaborate with other engineers and technicians. Some of their responsibilities include:

• Designing systemsElectrical engineers design electrical systems for a variety of applications, including automobiles, aircraft, and power generation equipment. They also design and draft construction drawings.
• Managing projectsElectrical engineers manage engineering projects, including timelines, resources, and teams. They also track work progress to ensure projects are delivered on time and meet specifications.
• Ensuring safetyElectrical engineers ensure that installations and applications meet safety standards and are in line with customer needs. They also carry out work in accordance with safety procedures.
• CollaboratingElectrical engineers often collaborate with teams from other departments, so they need to be able to communicate complex ideas clearly.
• Analyzing performanceElectrical engineers perform quality and performance analysis on new and legacy systems. They also summarize data and report on test results.
• Preparing budgetsElectrical engineers examine the needs of new equipment, calculate costs, and help prepare budgets.

Electrical engineers should have strong organizational and communication skills, as well as problem-solving abilities, attention to detail, and a deep knowledge of electrical engineering codes and safety standards.

Duties and Responsibilities

• To support the OSH program and make safety and health a part of their daily routine and to ensure that they are following safe work methods and relevant regulations
• General administrative support as required by members of Transport Dept. and management
• Liaise with customers or vendors related to procurement and administrative requirements
• Monitor vessel schedule vis PSA Portnet and Jurong port system.
• Declare permit via Trade web Live(permits)
• Manage customer orders and transportation requests within the TMS, ensuring accurate input and timely processing. Manage and address customer queries that are routed by TMS systems
• Retrieve and analyze data from TMS system and or other internal systems to address customer requests
• Coordinate with internal teams, carriers, and logistics partners to schedule pickups, deliveries, and transit times in accordance with customer requirements via the TMS.
• Monitor delivery status and information in real-time, providing updates to customers and stakeholders as needed via the TMS.
• Generate and analyze reports from the TMS to track key performance indicators (KPIs), such as on-time delivery, customer volume metrics and customer satisfaction scores.
• Serve as the primary user and administrator of the TMS for managing customer orders and deliveries
• Prepare documentation for lifting operation perform in Port facilities.
• Prepare documentation for cargoes clearance from Keppel distripark,Jurong port.
• Prepare and submit police escort application for Out of Gauge (OOG) Cargoes.
• Perform general administrative duties eg, Invoicing, Filing, mailing, faxing and photocopying

QUALIFICATIONS AND EDUCATION REQUIREMENTS

• GCE ‘N’ or ‘O’ levels
• 1 year administrative experience. (Preferred in logistics industry)

SKILLS COMPETENCIES

• Good communication skills (both verbal and written) and excellent organizational abilities.
• Familiar with PSA Portnet, Jurong Port system and trade Web Live
• Meticulous and attentive to details and follow ups
• Capable to work independently and pressure
• A good team player who is self–motivated and independent with good attitude.
• Willing to take responsibility and accountability of their role.
• Capable of identifying and suggesting improvements
• Well-versed Microsoft Office skill: Power point Presentation, Excel & Word

Working Conditions

5.25 Working days per week

KEY ACTIVITIES / ACCOUNTABILITIES

• Ensure that the company assigned financial and productivity targets are met.
• Undertake the organization and management of warehouse operations to ensure smooth operations including supplier management, for process optimization & enhancement, as well as to ensure satisfactory result (customer satisfaction, Geodis Singapore & Business Unit targets, and compliance to relevant requirements).
• Ensure the accurate Standard Operating Procedures/work flow is in place, reviewed for efficiency and respected by team.
• Implement effective initiatives to contain costs and improve operational efficiency and productivity.
• Ensure proper manpower utilization and adequate tools / equipment’s in place
• Implement and execute logistics strategies
• Liaise with customers to maintain current businesses and for the development of new businesses.
• Ensure conformity of workplace - regulations, OHS / hygiene, and relevant requirements.

ESSENTIAL EDUCATIONAL AND / OR TRAINING QUALIFICATIONS & CERTIFICATES

• Degree holder in logistics or related with 7 year experience or more in logistics field.

PREFERRED EXPERIENCE AND KNOWLEDGE

• 7 years of working experience or more in logistics industry required
• 5 years in leadership related experience
• Experience in logistics and operations development – keen on logistics processes, and relevant regulations.
• Highly proficient on WMS management
• General knowledge on logistics and freight forwarding businesses
• Sound knowledge of OHS

NECESSARY TECHNICAL / FUNCTIONAL SKILLS

• Highly proficient in computer skills and common applications (Office, Excel, PowerPoint & Word)
• Effective communication
• Strong time management, problem solving and negotiation skills
• Customer and Result Orientation
• Team management – ability to lead, guide, support and develop the team members

WORK HOURS

9.00am - 6.00pm (Mon-Fri)

WORK LOCATION

1 Gul Circle

Company Description

Cogent Holdings Pte Ltd is a subsidiary of Cosco Shipping International (Singapore) Co., Ltd and has a wide range of clientele ranging from local SMEs to multinational companies. Cogent owns one of Singapore's largest one-stop integrated logistics hub, Cogent 1.Logistics Hub. It offers warehousing, freight forwarding, container and ISO tank depot, automotive logistics, and transportation services in Singapore. It also operates warehousing and container depot businesses in Malaysia

Role Description

This is a full-time role for a Customer Service Executive at SH Cogent Logistics Pte Ltd. The incumbent will be responsible for day-to-day tasks such as processing shipping documentation, providing customer service to clients and ensuring smooth operations throughout the container haulage process.

1. Maintain business relationship with customers. Attend to customer’s enquiries and ensure all the job requirements in their orders are fulfilled
2. Perform job creation for trucking activities. Monitor progress of job order and shipments adhering to deadlines or specified dates
3. Communicate customers’ trucking requirements to staff in Operations department for them to perform the trucking activities
4. Monitor job and provide timely updates for shipment, including updating of container details into system
5. Advise customers on delivery schedule/ inventory
6. Maintain inventory report and undertake monthly closing of trucking jobs
7. Assist in billing, issuance of debit notes and credit notes and accruals
8. Ensure proper documentation and filling of invoices and job sheets
9. Assist in permit declaration for job orders when required
10. Attend to customers’ feedback and complaints and work with superior to assist with the findings and reporting of the complaints
11. Assist superior to implement improvement plans for the team
12. Assist in ad-hoc quotation or commercial rates requests from customers
13. Assist superior to gather data and perform reporting as and when required

Requirements

1. Diploma or equivalent in logistics, supply chain management, business administration, or a related field.
2. Minimum 2 - 3 year of experience in customer service/ shipping documentation role in a 3PL company.
3. Strong knowledge of Hauler operations, transportation logistics, and customs clearance procedures in Singapore.
4. Experience with TradeNet is a plus.
5. Able to perform overtime when necessary

Others Information:

1. Alternate Saturday
2. 2 ways transport from Jurong East MRT
3. Daily meal subsidy
4. In-house gym
5. Dental, medical, insurance benefits

• Building relationships: Developing long-term relationships with clients and connecting with key stakeholders
• Managing accounts: Ensuring accounts are within budget and meet client needs
• Communicating with clients: Handling customer inquiries and requests, addressing concerns, and resolving conflicts
• Collaborating with internal teams: Working with other departments to ensure client needs are met
• Generating reports: Creating progress reports for clients and senior leaders
• Identifying opportunities: Identifying opportunities for upselling, cross-selling, and renewals
• Monitoring budgets: Monitoring client budgets and explaining costs or expenditures
• Following up with clients: Ensuring clients are satisfied with the company's products or services
• Contributing to sales strategies: Assessing product results, monitoring competitive products, and analyzing customer reactions