Position Summary:

An organized and detail-oriented professional responsible for managing day-to-day administrative tasks and providing high-level executive support to the CEO. You will coordinate with internal departments and external partners to ensure the smooth execution of strategic initiatives across the region. The ideal candidate will demonstrate excellent communication skills, a proactive approach to problem-solving, and the ability to work effectively in a fast-paced environment.

Key Responsibilities:

Office Administration:

• Office Operations: Ensure seamless daily office operations, including supply management, equipment upkeep, and coordination of office services.
• Interdepartmental Liaison: Facilitate collaboration between internal departments, ensuring effective communication flow.
• Event & Meeting Management: Coordinate internal and external events, meetings, and visits, including logistics and hospitality arrangements.
• Document & Records Management: Maintain an organized system for contracts, reports, and key documents, ensuring easy access and tracking.
• Expense Management: Track and manage office and administrative budgets, ensuring timely reporting on expenditures.

Travel & Logistics:

• Travel Planning: Arrange all aspects of the CEO’s travel, including flight bookings, accommodation, transport, and visa processing.
• Regional Executive Support: Provide travel assistance to other senior executives as necessary.

Competencies & Experience:

• Experience: Minimum 5 years of experience in a similar role within the company or a comparable organization, with a strong focus on executive support and office administration.
• Skills: Strong organizational and time-management skills, with the ability to manage multiple tasks effectively.
• Software: Proficiency in MS Office Suite (Excel, Word, PowerPoint, Outlook). Familiarity with internal tools and systems is advantageous.
• Communication: Excellent communication skills in English (both written and verbal). Regional language proficiency is an advantage.
• Teamwork: Ability to collaborate with regional and cross-functional teams, maintaining a professional and approachable manner.

• Position : Driver Assistant / Logistics Assistant – Up to $3,000 Gross – Bedok North
• Location : Bedok North
• Working hours : 5 Days Work Week – Monday to Friday: 8.00AM to 5.30PM
• Salary (commensurate with experience) : Up to $2,000 Basic + OT + Performance Bonus + AWS + Medical Benefits + 10 Days AL
• Duration : Perm
• Industry : Logistics

Responsibilities:

• Provide support for inbound and outbound shipments
• Liaise with customers and vendors to ensure timely delivery of goods
• Verify delivery documents and ensure proper hand over to relevant parties
• Fulfil assignments issued by manager
• Assist in the daily operations duties
• Any other ad-hoc duties as assigned

Requirements:

• Previous experience in logistics duties
• Preferably with Forklift license

Email to: [email protected]

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***We do not charge our candidates any referral fee nor bind them with any contract***

Jeslyn Tan
Associate Consulting Director (APAC)

Reg No.: R21101247 | EA No.: 13C6684

Thank you for your interest in this position. Our shortlisting period is 3 working days. Only shortlisted candidates will be contacted for further consideration.

If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend that you continue your job search to maximize your opportunities. We wish you all the best and should we have any suitable roles that match your experiences/ qualifications/ preferences, we will reach out to you.

Roles & Responsibilities

1. Provide first level of support and customer service

2. Provide quality customer service to customers over the phone or email

3. Require to listen, probe to clarify and understand customer needs

4. Escalate problems or issues promptly and resolve customer

5. Resolve all customer complaints in an expedient manner. He/she will need to act as a liaison to expedite requests between customers and multiple production locations.

6. It is important to process sales orders or changes by effective collaboration with internal departments and communication with customers.

7. Work closely with Inside Sales

8. Industry/Organization Type: Logistics & Warehousing

9. Working Hours: 5 days, Mon-Fri,9:00 am-6:00 pm

10. Duration: Permanent Role

Key Responsibilities

1. Achieve growth and meet sales targets by effectively managing the sales team.

2. Design and implement a strategic business plan to expand the

company's customer base and ensure a strong market presence.

3. Develop a comprehensive business plan covering revenue and expense controls to manage organizational sales effectively.

4. Recruit, set objectives, coach, and monitor the performance of sales representatives.

5. Develop the sales team through motivation, counseling, and continuous education on service knowledge.

6. Build and foster strong, long-lasting customer relationships by partnering with clients and understanding their needs.

7. Present realistic budgets and forecasts to the management team.

8. ldentify emerging markets and market shifts while staying fully aware of new products and

competition status.

APPLY NOW!!!

1. Minimum Diploma/Degree in a relevant field.

2. Proven track record in "business-to-business" sales, with at least 3 years of experience as a Sales Manager int he transportation, logistics, or warehousing industry.

3. Competent in planning and implementing sales strategies

4. Demonstrated negotiation skills and the ability to close business wins.

5. Success in developing sales plans and analysing the profitability of prospects, coupled with analytical and numeracy skills to review operational and financial data

6. Proficient in customer relationship management, with the ability to develop strong business relationships at all levels, including senior executives

7. Effective leadership, management and motivation of a sales team.

About the role

The incumbent will be leading a team and be part of a larger team within the IFF department in providing seamless and customer-focused solutions to support the achievement of business objectives.

What you will be doing

• Lead the Customer service team for Sea freight
• Liaise with customers on the standard operating procedures
• To meet up with clients on projects / special matters
• Prepare customer key performance index reports
• Promptly handle customers / team escalations
• To implement corrective actions and preventive measures for immediate service recovery
• To co-ordinate with Ocean carriers for bookings / uplift upon escalation from team
• Attend to freight management and rates negotiation
• Provide quotes / rates to COD customer or overseas offices
• Liaise with overseas agents on the various requirements and rates
• Review the profit & loss of product desk
• Analyse job file purchasing and raise concern to Pricing team
• Review & approve changes of work processes before escalation to Head of Sea Freight
• Conduct recruitment exercise for officer / executive position when needed
• Provide related training concerning the BU to new staff assign to the team
• Joint sales visit to resolved operations issue when necessary

Team Management

• Ensure and monitor team compliance to the Bollore’s Code of Conduct and Company’s regulations
• Ensure team understanding and implementation on Bollore’s Value in daily work behaviors
• Plan and monitor team performance including give coaching and counselling needed to deliver expected outcomes
• Plan and monitor team development together with HR Division
• Ensure updated Job Description availability for the team by coordinating with HR Division
• Ensure all changes in Department / Section communicated properly to the team

The successful candidate

• Diploma / Degree preferred
• Minimum 8 years of experience in freight forwarding with sea freight experiences
• Previous customer service experience is an added advantage
• Possess excellent communication and interpersonal skills
• Pleasant personality and a good team player
• Proficient in MS Office & ability to work independently
• DGR trained will be an advantage
• Location: 101 Alps Ave Singapore 498793 (Designated transport Pasir Ris, Ang Mo Kio, Tanah Merah, Tampines, Admiratly, Yishun and Sengkang)