Highlights
Working Location: Changi - Alps Avenue
Working hours: 0900hrs-1730hrs (Mon-Fri) & 0900hrs-1300hrs (AlternateSat)
Customer Service Interaction
- Direct Contact with Customers with outstanding friendly and reliable service offered
- Ensuring to provide the flight details to customer within the stipulated time (1 hour) upon receiving the booking
- Check on the Export Documents Compliance when processing the export work order
- Apply the correct export permit and other export custom processed on timely manner
- To answers all call promptly
- Monitor the onboard status without fail and to informed customer on any irregularity
- Good communication among all related department concern E.g. Ops, Warehouse, Traffic, planning team
- Always ensuring that the Airfreight rates apply is correct and updated.
- Constantly aware and update on NEW changes / requirement by airlines or governmental requirement
- Ensure that all monthly customer report is submitted on timely manner without fail
Requirements
1) Minimum 3 " O" Level or 5 " N " Level
2) 2 years’ experience within the same industries / field
3) Require basic knowledge of computer (e.g. Excel, Words etc.)
4) Speaks and write Japanese with knowledge of the culture is preferred
Talents@Work Pte Ltd (21C0501)
Joshua Tan (R22107946)