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Jobs in Singapore   »   Jobs in Singapore   »   Customer Service Job   »   Digital Customer Platform (12 month renewable contract)
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Digital Customer Platform (12 month renewable contract)

Persolkelly Singapore Pte. Ltd.

Persolkelly Singapore Pte. Ltd. company logo

Our client is a highly reputable in the insurance domain.


Responsibilities:

· Responsible for engaging with business and technology for analysis, planning, requirements

· gathering by working with internal and external customers.

· Review and validate deliverables from development team and quality assurance resources

· against requirements and provide feedback

· Work closely with business and stakeholders to identify and analyze business requirements

· Contract – Digital Customers Platform

· Digital Business Platform

· Group Customer & Digital Ver 1.0

· Develop and document clear and detailed process maps, business requirements and workflows

· Managing multiple projects/enhancements and day-to-day business operational activities

Assist to drive platform performances according to the target key business KPIs and help to identify opportunity areas


Skills/Requirement:

· Diploma or Degree in Insurance, Business or equivalent profession

· At least 3-5 years’ experience as a Business Analyst on large and complex projects

· Team player with excellent communication skills, both oral and written

· Strong business/stakeholders engagement skills

· Proven ability to develop high quality business requirements documentations

· High level of competence with MS Office

· Passionate self-starter with a curious mind and unflinching tenacity

· Excellent interpersonal, communication and process skills

· Experience in managing and balancing the needs of multiple stakeholders

· Good understanding of user experience design, general web & mobile application functions, usability testing for mobile and internet websites.

· Worked with Agile and waterfall delivery methodologies.

· Working experience in a financial services industry and/or operating under strict regulatory constraints is an advantage.

· Problem solver with ability to see things in multiple angles, constantly challenge the norm and constantly looking for better solutions to problems.

· Sharp analytical and problem-solving skills with confidence to constantly push the boundaries

Able to work independently with minimal supervision


We regret to inform that only shortlisted candidates will be contacted.

PERSOLKELLY Singapore Pte Ltd • EA License No. 01C4394 • EA Registration No. R1551626 (SUJA THERESA FRANCIS)

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By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its local and overseas subsidiaries and affiliates collecting, using and disclosing your personal data to prospective employers/companies based in any country for purposes of evaluating suitability for employment, conducting reference checks, administering employment related services and such other purposes stated in our privacy policy. Our full privacy policy is available at www.persolkelly.com.sg. If you wish to withdraw your consent, please drop us an emailto let us know. Please feel free to contact us if you have any queries.

All parties involved in any form of workforce engagement are to strictly adhere to prevailing regulations and laws that govern local fair employment practices, and to invest reasonable efforts in building a strong Singaporean core workforce, recruit and select candidates based on merit and prohibit discrimination based on age, race, gender, religion, marital status and family responsibility or disability. For more information, please refer to MOM and TAFEP websites.

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