JOB PURPOSE
Responsible for planning, coordination, and execution of all activities related to Volunteer Induction, Membership, Volunteer Skills Training, & Volunteer/Community engagement
Manage resources and implement programmes within the set budget, applicable funding, and timelines
PRINCIPAL ACCOUNTABILITY
VOLUNTEER INDUCTION SESSION
- Manage and administer the Volunteer Induction Session (VIS)
- Monitor all newly sign-up volunteers and members' completion of VIS within 3 months after signing up.
- Manage the activation and deactivation of volunteers and members’ accounts
- Coordinate with respective Programme Managers for the schedule and content for effective and smooth facilitation of the VIS
- Monitor and evaluate the effectiveness of the training and recommend improvements when necessary
MEMBERSHIP
- Responsible for processing new membership applications including enquiries, payments, approval, and sending of the membership package
- Follow-up on Subscribing membership renewals
- Manage conversion strategies of Youth Members and/or General Volunteers to Ordinary membership
- Maintain Members’ records and ensure accuracy and confidentiality
VOLUNTEER SKILLS TRAINING
- Manage and administer the Volunteer Skills Training programme/initiative
- Work closely with Programme / Volunteer Managers to identify applicable training and active and dedicated volunteers to administer and facilitate the training programme
- Manage and maintain training records for tracking and reporting
- Review and improve training materials to better facilitate, ensure quality, consistency and updated information
- Conduct, evaluate and follow-up on post-training evaluation and feedback
VOLUNTEER & COMMUNITY ENGAGEMENT
- Manage and liaise with SRC Programme / Volunteer Managers and Community partners to recruit and deploy volunteers
- Conceptualize and implement volunteer recruitment and engagement initiatives
- Manage the recruitment of SRC specific workgroup requirements
- Track volunteer engagement across SRC and between programmes
- Monitor and evaluate feedback from volunteers, Community Partners, and SRC Programme / Volunteer Managers for further improvements
ADMIN SUPPORT
- Responsible for purchase requisition, orders, and goods receiving.
- Manage the department’s inventory
- Coordinate booking of meeting rooms and other event logistics arrangements
- Develop and maintain a central administrative and filing system for the VM Department
- Attend general enquiries about volunteering and membership in a timely manner
- Facilitate volunteers’ request for Letter of Service Hours
AD-HOC EVENTS & OTHER DUTIES
- Assist in planning and implementation of MVD events and roadshows
- Undertake any other duties as assigned
JOB SPECIFICATION
Qualifications
- Degree in Marketing, Public Relations or Event Management
- At least 2 years of relevant working experience
- Prior working experience in the social service sector or volunteer management would be an advantage
Skills and Knowledge
- Ability to manage multiple projects with different timelines
- Strong written and verbal communication skills.
- Good interpersonal skills, with the ability to relate well to people of all levels
- Business-level proficiency in Word, Excel, Powerpoint
- Independent as well as a good team player with good planning and organisational skills
