Luxconex is a dynamic and rapidly growing company dedicated to providing exceptional products and services to our valued customers. We pride ourselves on our commitment to excellence and our focus on creating a positive customer experience. We are currently looking for a Customer Service Representative to join our team and help us continue delivering top-notch service to our clients.
Job Description:
As a Customer Service Representative at Luxconex, you will play a pivotal role in ensuring our customers have a seamless and satisfying experience. You will be the front-line ambassador for our company, handling inquiries, resolving issues, and creating a positive impression through excellent customer service.
Key Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Support Sales on Invoicing/DO and production planning for timely reply and delivery.
- Provide information about our products and services, and assist customers with product selection and purchase.
- Handle and resolve customer complaints and issues with empathy and patience.
- Process orders, returns, and exchanges accurately.
- Keep detailed records of customer interactions, transactions, comments, and complaints.
- Collaborate with other team members to ensure customer satisfaction and address any customer-related concerns.
- Stay up-to-date on product knowledge and company policies to provide accurate information to customers.
- Identify opportunities for improvement in our customer service processes and procedures.
Qualifications:
- Previous customer service experience is a plus, but not required.
- Exceptional communication skills, both written and verbal.
- Empathy and the ability to understand and address customer needs and concerns.
- Strong problem-solving skills and the ability to think on your feet.
- Team player with the willingness to collaborate and support colleagues.
- Strong organizational skills and attention to detail.
- Proficiency in using customer service software and tools.
- Ability to work in a fast-paced and ever-changing environment.
What We Offer:
- Competitive salary and benefits package.
- Training and development opportunities.
- A positive and supportive work environment.
- Opportunities for career growth and advancement.
- A chance to be part of a forward-thinking and customer-focused company.
