A Banquet Operations Manager with Conrad Hotels and Resorts will manage and supervise the Conference & Banquet Operations to deliver an excellent Guest and Member experience while optimising sales and ensuring targets are met.
What will I be doing?
As a Banquet Operations Manager, you will be responsible for the overall smooth running of the banquet operations on the floor in the day to day operation. Specifically, a Banquet Operations Manager will be responsible for performing the following tasks to the highest standards:
- Assist in managing all Conference & Banqueting operations
- Planning and forecasting supply needs for event operations
- Providing clear communication and execution of the Banquet Event Order to the team in ensuring success of the event
- Maintain exceptional levels of customer service
- Ensure compliance of brand standards
- Evaluate guest satisfaction levels with a focus on continuous improvement
- Aware of trends and propose ideas to build the range and quality of Conference & Banquet
- Optimise sales and contain costs, identifying any areas for action
- Set achievable budgets and other short- and long-term functional goals
- Provide effective leadership to the Conference & Banquet teams to ensure targets are met and exceeded both for the hotel and individual development
- Maintain good communication and work relationships in all hotel areas and with external customers and suppliers
- Respond to and handle guests feedbacks and complaints
- Ensure staffing levels cover business demands
- Ensure that training is carried out on an ongoing basis
- Ensure communication meetings are conducted and post-meeting minutes generated
- Manage staff performance issues in compliance with company policies and procedures
- Assist other departments wherever necessary
- Promoting good working environment
- Ensuring and providing the team a positive example of delivering exceptional customer service Manage departmental inventories and maintains equipment
- Perform any other duties as assigned
What are we looking for?
A Banquet Operations Manager serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:
- Strong knowledge of hotel/leisure/service sector
- Record of success in Conference & Beverage, specifically the ability to deliver profit, control costs, and build customer loyalty
- Exceptional communication skills
- Exceptional leadership skills to create a winning team
- Willing to work long hours and work under extreme pressure
- Physically fit and energetic
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- Experience in a managerial position in hotel/Events Centre or similar
What benefits will I receive?
Your benefits will include holiday entitlement - as an employee you can become a member of ‘Go Hilton’ Programme which provides reduced hotel room rates in our hotels worldwide, plus discounts on products and services offered by Hilton Worldwide and its partners. We look forward to explaining in detail the range of excellent benefits that you would expect from a global hotel organization like Hilton.
