Responsible for the installation and daily operations support for facility management of client platforms to meet agreed business needs & service levels.
- Perform troubleshooting for client platform related problems
- Respond promptly to incident, investigate & provide temporary &/or permanent resolution of incidents escalated. Provide timely status updates to relevant parties.
- Perform service request related to client platforms.
- Monitor the agreed service level, document & maintain the configuration of the systems; provide regular reporting to relevant parties.
- Involve in client platform implementation/upgrade project.
