Job Description
- Lead and manage a team of Service Request Administrators in daily operations for IT related Service Request and RSA token assignment
- Manage vendor for scheduling of hardware, collection, setup and decommission of machine.
- Maintain and update documentation process and procedure.
- Validate the billing to client and vendor
- Reviewer for devices if they qualify for tech refresh
- Perform UAT testing for system enhancement.
- Liaise with IT Service management team for service request form creation or modification
- Prepare meeting minutes for weekly meeting with client
- Submit monthly SLA (Service Level Agreement) report
- Review quotation for repair of devices (laptop, desktop, printer)
- Any other other ad-hoc task assigned
Desired Skills & Expertise:
- At least 2 years or equivalent relevant experience in related field.
- Strong analytical skills and proficiency with Excel formula.
- Positive work attitude, good interpersonal skills and able to work well collaboratively at all levels and in a team.
- Meticulous, organise and able to work multitask and work under tight deadlines with accuracy.
- Effective and strong written and spoken communication skills.
- Excellent negotiation and interpersonal skills.
- Maintain strict confidentiality especially to sensitive information/personal data.
- Ability to build strong relationships with clients and have strong interpersonal skills.
- Service-oriented and ability to function in a multicultural and diverse customers.
- Ability to work under pressure and to deadlines.
- Highly driven with a positive attitude to learn and improve.
- Must be able to communicate with Chinese speaking customers in Mandarin. Knowledge of Mandarin and English is essential.
Benefits:
Attractive salary package that includes Staff incentive package, leave entitlement and medical benefits
How to Apply:
Interested professionals who have the above experience/skills are encouraged to send your latest resume in MS Word/PDF format with the following details:
- Personal details
- Reasons for Leaving (Past & Present Employment)
- Last Drawn Salary
- Expected Salary
- Date of Availability
