Job Description and Responsibilities
The Accounts Origination Ops Officer is responsible for reviewing the department's procedures to ensure that they are documented in accordance to the Banking Ops Policy, abide by the regulatory and compliance guidelines / policies. He/She will work closely with the respective Team Managers in Account Origination Department, to refresh the SOPs, identify and assess risks, as well as to develop effective risk mitigating measures.
Staff to be involved in:
Ensures that all unsecured and secured applications are processed with accuracy in accordance to the guidelines set by the bank, and within stipulated SLAs.
This includes and are not limited to:
o Process and verify authentication checks &/or data entries o Perform and verify accurate income computation o Ensure accurate input/output to enable good customer service delivery
Achieve continuous process improvement in COPC.
Streamline processes to reduce operating cost and turnaround time without compromising quality and risk. Documentation of procedures to ensure compliance with group policies in procedures.
Conduct internal reviews / tests to ensure compliance.
Assist with data analysis, report findings, recommend corrective actions and preventive actions for review. Handle administrative duties that include but are not limited to filing, printing, scanning, archiving Requirements Able to multi-task and cope with change and diversity in a fast-paced environment
Ability to think objectively and 'think outside the box' when analyzing issues
Possess a strong analytical and problem solving skills with excellent verbal/ written communication and interpersonal skills
Good command of English
Proficient in the use of Microsoft Excel, powerpoint and macro
Team player, self-motivated and resourceful
