Roles & Responsibilities
· Manage and oversee the entire operation
· Deliver superior customer services and ensure customer satisfaction
· Plan and develop customer loyalty programs
· Plan new and update existing company policy
· Develop the overall marketing strategy
· Respond efficiently to customer questions and complaints
· Organize and supervise shifts
· Manage and lead staff (including hiring new employees)
· Training and evaluate staff performance
· Forecast requirements and maintain inventory
· Manage supplies (including costs control and minimizing wastage)
· Nurture a positive working environment for all employees
Monitor operations, implement innovative strategies to improve productivity
