The role is responsible for carrying out basic tasks at a customer site or multiple customer sites in a region which can include but are not limited to, inventory management, purchasing, shipping, receiving, chemical tracking, storeroom tracking, and even product delivery. The position requires knowledge and application of VWR and routine customer systems. Reporting and customer interaction are typical of a routine nature.
Major Job Duties and Responsibilities
- Perform inventory management-related functions such as monitoring slow moving and dead stock, conducting cycle counting and yearly inventories, reporting, etc.
- Monitor & control customer spending, providing daily customer service functions, and interfacing with the customer relative to inventory management.
- Perform purchasing functions such as providing level 2 and 3 ESS support (B/O, DFS, or 3P Support), managing quotes, document control, filing, and records maintenance, sorting and monitoring reclaimed and recyclable material, resolving open invoices/pricing, and forecasting, etc
- Responsible for all customer service related functions including but not limited to: order entry, reporting, basic cross-referencing and product conversions to VWR brand or best buy products, maintaining metrics, and cost avoidance, etc.
- Perform shipping coordination activities such as shipping customer material (including hazardous materials), answering customer calls, handling routine issues, operating a hand-jack and forklift, entering relevant shipping information into the customer computer system, and maintaining inspections on safety stations and equipment.
- Responsible for handling hazardous material and preparing shipping documentation and packaging requirements.
- Interface directly with customer POC, purchasing directors, facility directors, plant managers, etc. responsible for managing consigned, non-consigned, customer-owned, and 3rd party inventory onsite at the customer location.
- Utilize VWR and basic customer computer systems (ESS, Citrix, Info Access, Intranet, StockTracker, ChemSW, and customer-specific ERP systems as well as customer-specific shipping systems ) in fulfillment of job duties.
- Create programs for enhanced service efficiencies.
- Interfacing with manufacturing reps.
- Document SPI Requests.
- Perform other duties as assigned.
Qualifications & Experience
- ITE, diploma or equivalent
- Min. 2 years equivalent experience in material handling/inventory replenishment or customer service
- Environmental Health Safety knowledge is a plus
- Cross-referencing and inside sales experience a plus
- Ability to communicate effectively with both the customer and internal contacts
- Must be able to lift 25kg maximum
