Senior Customer Support Associate (Office Hours OR Rotating Shift)
As a Customer Support Associate, you will be responsible for handling in-bound calls, facsimiles, and email requests for general enquiries within the company targeted service standard levels.
Highlights
- Industry: Healthcare
- 1 Year Contract (Convertible to permanent position based on performance)
- Monday – Friday; 8am – 5pm / Alternate Saturday 8am – 12pm (Fixed Office Hours) OR Rotating Shift: 8 hours / shift (Allowance provided)
- Remuneration: Up to $3000 (Depending on experience)
Challenges
- Respond promptly and professionally to patient inquiries.
- Provide accurate and clear information.
- Attending to general health guidelines
- Address and resolve patient concerns, complaints, and issues in a courteous and effective manner.
- Escalate complex issues to appropriate departments or supervisors as needed.
What it takes:
- Diploma in any discipline / GCE O Levels
- Experience working in Call Centre / Customer Service / or those from Consumer Sales seeking for a non-sale role.
- Able to provide quality customer service to patients over the phone.
- Good communication skills
Interested candidates please kindly send your updated CV to rei @talentsatwork.sg or WhatsApp 9051 2191 for more information.
Rei (EA Reg No: R2199207)
EA Licence No:21C0501
*We regret to inform that only shortlisted candidate will be notified. Thank you.
