Duties & Responsibilities :-
Technical Areas (SAP)
- Log and track identified system problems through resolution in DevOps environment using Epics and User stories and to raise the business benefits to the business.
- Work with and collaborate with IS&T team for delivery of Epics/issues for resolutions via Sprint Agile team.
- Support CTC(Contract to Cash) workload to address the pertinent SAP operational CTC (i.e., Contract life cycle management, Order Admin, Shipping and Billing & Settlement), CO BAU business requirements, and how to automate manual processes.
- To extract data from SAP systems via transactions or via SAP BW application for business analysis purposes.
- Analyze documentation and technical specifications of any new application under deployment or consideration to determine its intended functionality, i.e., Business Requirement definition.
- Evaluate results of SAP related projects, then report and make recommendations based on findings.
- Gauge the effectiveness and efficiency of existing systems; develop and implement strategies for improving or further leveraging of these systems.
Non-technical Areas (Business)
- Produce Business cases in collaboration with Business Stakeholders to optimize and key pain points that impact the business, and participate in projects to contribute.
- Work with business stakeholders to develop requirements for various initiatives, document those requirements, and build an implementation plan.
- Automate and/or develop self-service options for common support scenarios.
- Responsible for planning and coordinating the processes required for the provision of user applications and systems necessary for organizational operations.
- Participate in and support capacity planning and the development of long-term strategic goals for systems and software in conjunction with end-users and department managers.
- Collaborate with technology team members, end users, and other stakeholders in the testing of new software programs and applications.
- Communicate application problems and issues to key stakeholders, including management, and end users by having scheduled updates.
- Study, map and draw business process flows and diagrams by mapping user requirements and validate solution design.
- Presentation and documentation for project, meetings etc.
- Maintain decision, issue and risk documentation with stakeholders.
- Training and meeting material preparation and conduct trainings where necessary
