You will be part of the IT Vendor Management team involved in the procurement of key IT goods / services as well as responsible for contract management, relationship management, performance management and risk management of key IT Vendors.
Responsbilities
- Provide assistance in the tender procurement process of key IT goods and services including optimize the cost-effectiveness of negotiations and ensure compliance of negotiated agreements to established vendor management policies and practices.
- Serve as point of contact between the IT vendors and internal customers consuming vendor services and solutions.
- Support the collection, consolidation and communication of reporting and data on vendor contracts, performance, risk and relationships to key stakeholders and vendors.
- Coordinate the asset management resources to assist in the management and tracking of software/hardware assets and consumption of cloud-based entitlements.
- For contract management, to oversee maintenance of vendor agreements and ensure that they are current/up-to-date and compliant with relevant laws and regulations.
- For relationship management, to manage vendor relationships as the key point of contact between specified vendors and the business, serve as a point of escalation for vendor issues and disputes and drive those issues to resolution as well as manage the communication process with vendors, including what information should be communicated, when and by whom.
- For performance management, to oversee the measurement and reporting of vendor performance, including the development of evaluation tools based on stakeholder needs, and the creation of scorecards and dashboards that will accurately present this data. To ensure the metrics used to evaluate performance are properly tied to business outcomes and bias-free, and that associated communications around these metrics are clear. To manage delivery of performance feedback to vendor organizations and oversee action plans and corrective measures which may arise from the performance management process.
- For risk management, to maintain vendor risk assessments or risk registers in cooperation with risk, privacy, business continuity and security teams using risk frameworks accounting for sensitivity to and tolerance for identified vendor risk types. To partner with other areas of the business to track and report on vendor financial viability, business continuity, and corporate and regulatory compliance. To provide oversight to vendor audits where required; arrange and direct departmental activities and true-up/reconciliation schedules in cooperation with the asset management teams.
- Performs other duties as assigned.
Requirements
- A bachelor’s degrees in business, management or a related field is desirable
- Desired professional qualifications include Chartered Institute of Procurement & Supply (CIPS), Certified Professional in Supply Management (CPSM), Certified Technology Procurement Executive (CTPE), Skills Framework for the Information Age (SFIA)
- Relevant experience or qualifications in accounting or law is desirable
- A minimum of 1-3 years experience in vendor management or a related field
- Experience in management of vendors / third parties, including, not limited to policies, performance, vendor risk, relationships, contracts (including negotiations), and issue and dispute resolution
- Experience with IT standards such as ITIL and COBIT is desired, but not required
- Broad knowledge of the IT industry and the products and services provided by technology vendors
- Working knowledge of contract management and negotiation
- Understanding of the vendor life cycle (sourcing, procurement, vendor management), and how internal roles interact and operate throughout the duration of vendor engagements
- Understanding of financial concepts, such as depreciation schedules, capitalization, return on investment and total cost of ownership
- Ability to effectively interpret and act on data visualizations and analytics, particularly with regard to trends in vendor performance and activity
- Communication of business concepts and needs in technology relevant terms as well as translation of technical concepts into business/nontechnical points
- Relationship skills that will facilitate positive vendor behaviours, establish healthy new engagements and deepen existing ones
- Strong problem-solving ability with a focus on managing to business outcomes through collaboration with multiple internal and external parties
- Understanding of commercial terms (warranties, intellectual property, indemnification) in IT agreements
