Work Experience
· At least 3 years of expertise in application development OR technical support,
· At least 3 years of work experience in MS-SQL development
· Having good experience on issues and root causes analysis
· Having good ability to express and explain with both technical and normal terms verbally or in writing,
· Having good experience in managing incidents, requests and problems resolution,
· Understand concepts of IT Production environment and deployment process,
Technical
· Relational databases – MSSQL
· XML
· PowerShell is a plus
Functional
· General banking, finance and investment banking understanding and knowledge
Other Professional Skills and Mind-set
· Strong organizational and communication skills
· Strong sense of ownership and drive with customer focus
· Strong ability to analyze and summarize
· Strong interpersonal skills
· Skilled in providing oversight and mentoring team members
· Team Player mindset
Main responsibilities
· Control and maintain healthy environment for the applications in scope.
· Provide Level 1 and Level 2 support with adequate quality of service especially during peak period of Financial campaigns.
· Provide Level 3 support, mainly using SQL skills
· Analysis and resolution of issues in PROD as they arise.
· Be in the forefront of communications and maintain good relationship with IT and business stakeholders.
· SQL Stored procedures/coding, SQL View creation and management
Specific support working hours and on-call:
· The Support Analyst will support a Finance and Accounting application; hence there are quarterly accounting closing where extended support will be required.
· Non-quarterly closing months (Feb-Mar-May-Jun-Aug-Sep-Nov-Dec)
· The Support Analyst will work during normal Singapore office time
· The candidate is expected to be on-call support during the 1st Saturday of the month
· Quarterly closing months (Jan-Apr-Jul-Oct)
· Paris shift (3pm-1am Singapore time) during the first 10 days, followed by Singapore office time for the rest of the month
· Week end support: offsite application support on Saturday and Sunday during the first week end of the month
EA License No: 11C4879 / Registration ID : R1218583
Apar Technologies Pte Ltd, Singapore
