Location: Singapore (Remote)
Salary: Competitive Salary + 10% bonus, DOE
*This position is not eligible for relocations. All positions must reside within the country listed within this job description.
We are looking for someone to:
Have knowledge and experience in Salesforce and Mulesoft support, application support, and service maintenance.
- Ticket Troubleshooting
- Service Request Management (Misc, Data Cleanup, Case Ownership updates, Case Assignment Rules Changes)
- Content creation, content updates, and knowledge management (Salesforce Knowledge Base and Approval Process)
- Basic admin and configuration issues in SFDC (Service Request on basic tickets raised by users like CURD operations, View setup and configuration and manage users, profiles, roles, proactive monitoring for batch jobs, permission sets management, territory management, creating records)
- User provisioning, standard report/dashboard generation, and simple data fixes.
- Omni Channel Skill updates.
- Medalia Agent on/off-boarding (Data/integration issues on Medalia side; Data fixes in Salesforce)
- Salesforce IP Whitelisting updates.
- Mulesoft support requirements (Troubleshooting based on Mulesoft alerts notifications, search logs, monitoring, gathering more info around the issue)
We want someone who:
- Is a collaborative utility player mentality (low ego) with a proactive sense of curiosity
- Actively investigates to get relevant information
- Demonstrates proactive and professional communication skills with all stakeholders and partners
- Maintains a professional, adaptable, and respectful manner
- Provides high quality service to all users
Some stuff you need:
- Experience in Salesforce Application Technical/Engineering Support Scope:Knowledge of Salesforce Omini-Channel Routing, preferably skills-based routing.
Knowledge of Salesforce Service Cloud.
Ability to troubleshoot via SOQL.
Knowledge of LWC.
Ability to read through Apex Code.
Knowledge of Live Agents and WhatsApp.
- Experience in Salesforce Application Management/Administration Scope:Knowledge of Service Console.
Knowledge of setting up and customizing Omni Channel, Chats, Messaging channels, etc.
Good understanding of Page Layouts, Record Types, and Picklist dependency.
Able to provide/revoke access, and manage profiles, roles, and permission sets groups.
Ability to read and debug flows, and validation rules.
Create and Modify reports and dashboards.
- Experience in Mulesoft Technical/Engineering Support Scope:Knowledge of Anypoint Platform (CloudHub)
Ability to troubleshoot using Anypoint Monitoring.
Ability to invoke APIs using tools like Postman/Swagger.
Understanding of API spec standards such as RAML/OAS.
Ability to run and debug Mule applications for RC analysis.
Understanding of Object Stores and Queues.
Nice to have:
- Salesforce and Mulesoft qualified, certifications, etc.
- Development experience.
- Experience in techno-functional Salesforce and Mulesoft
A little bit about us:
Applied Value Technologies is an early-stage, mission-driven venture revolutionizing the way companies view IT productivity. We help our customers scale with next-generation application services that accelerate user productivity through enhanced automation and a highly personalized user experience. Our goal is to be a trusted partner, collaborating with customers to design and implement user-centric, technology-enabled support solutions at scale.
We’ve got you covered:
- Competitive salary + performance bonus
- Unlimited Paid Leave Policy after 90 days
- Up to 100% Employer-paid Medical Benefits for employees and up to 85% coverage for dependents
- 100% Employer-paid Dental & Vision benefits for employees & dependents
- 100% Employer-paid Life, STD, and LTD benefits
- 401(k) plan with match up to 4%
- 100% paid parental leave up to 16 weeks
- Up to $1200 Learning & development allowance annually
- Up to $1200 monthly Health & Wellness stipend annually
- Up to $2000 Employee referral program
- Paid holidays annually
Applied Value is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Hiring is contingent on candidate verifying their eligibility to work in the Singapore and passing a complete background check
