Associate IAM Engineer

Responsibilities

• Perform technical support of IAM solution; support issues reported by users and perform fixes, ensuring that the system is properly maintained.
• Ensure the stability, health, and performance of IAMS implementation and make sure SLA requirements are met.
• Coordinate with the customer’s vendor team, internal support, and technical team on problem resolution, implementation issues, and upgrades; making sure services are available and ensuring minimal disruption to the system
• Participate in new application on-boarding and change implementation deployment tasks:
• Develop documentation (requirement, design, test cases & verification results, user guides, etc.)
• Adapter deployment and configuration; configure IAM product, workflow, and application integrations
• Assist in the development of integration modules/ custom adapters, extensions, or customizations for IAM products
• Assist in the development of scripts and tools for data migration (data checking, cleansing, transformation, merging, loading, reconciliation)
• Perform IAM system patching and upgrades
• Demonstrate experience troubleshooting complex multi-tiered application architectures with disparate middleware technologies
• Create and maintain documentation for changes performed installations/ upgrades/ deployment steps carried out.

Requirements

• Bachelor’s degree in IT, information security, computer science, or related field
• 1 to 5 years of experience in IAM technical support role or IAM implementation/ integration will be preferred
• Software/ support engineers with relevant experience in Java application development & implementation are welcome to apply
• Hands-on knowledge and technical implementation experience in any/ some of the following:
• Identity and Access Management best practices, procedures, and software solutions such as IBM Security Verify, SailPoint, Deep Identity, etc
• Application development using one or more programming languages such as Java EE, C++, Python, JavaScript, or C#
• Database, SQL, LDAP, web services, and working with Windows or Linux operating systems
• Candidates with exposure and hands-on experience in deployment, implementation, integration, and administration support of Identity and Access Management (IAM) systems would be a plus:

1. User Lifecycle Management
2. Identity and Access Governance
3. Single Sign-On (SSO)
4. Multi-Factor Authentication (MFA)
5. Federation
6. Session Management
7. Password management
8. Privilege Access Management (PAM)
9. Cloud Application Access Management

• Ability to deal with changing priorities, multi-task, perform under pressure, and be a strong team player
• Self-motivated with a positive “can-do” attitude, passionate on problem-solving and willing in picking up new skill
• Strong verbal and written communication skills in English
• Candidates with no working experience are welcome to apply