Summary
This position is responsible for addressing inquiries and feedback from guests and various channels. Ensuring that VIPs and CIPs are assigned appropriate rooms and that their accommodations are satisfactory prior to their arrival.
Responsibilities
· Handling of Reception / Front Desk duties including but not limited to checking-in and checking-out of hotel guests.
· Provide courteous and efficient service to all hotel guests.
· Ensure that all telephone calls are handled promptly.
· Be familiar with all room types and rates in the hotel and their availability status; so as to up-sell whenever possible.
· Handle cashiering functions and adhere to the hotel’s Standard Policies & Procedure.
· Take ownership of problems, handle guest complaints promptly according to established procedures and then report to the supervisor for further follow up where necessary.
· Be familiar with hotel facilities and functions as well as major city attractions and events so as to provide guests with accurate information as requested.
· Ensure a professional and courteous working relationship and maintain an effective flow of communication with all hotel personnel.
Requirements
· A minimum Diploma qualification in any field.
· Relevant work experience will be duly considered.
· Willing to work rotating shifts.
· Positive attitude with an outgoing personality and good communications skills.
· Preferred experience in the hospitality industry along with familiarity of the Opera system.
