Job Summary
Assist with reception duties, registration, financial counselling, collection of payment and other administration duties
Responsibilities
Patient Care Management
- Greet and receive patients or visitors who present at the reception counter
- Perform patient registration for all patients by obtaining patient’s addresses, contact details, insurance, information and medical histories
- Update and verify patient information at each visit and maintain confidentiality
- Answer phone calls and enquiries courteously and promptly
- Assist and direct patient and visitor to examination rooms
- Scheduling patient appointments and making reminder calls
- Informing patients on delays and waiting time
- Provide financial counseling to patient and the patient’s family
- Collect payment for services rendered
- Closure of daily accounts
- Maintain cleanliness and tidiness of counter and patient’s waiting areas
Administrative Management
- Replenish patient’s brochures and office stationaries
- Perform clerical duties, filing work, data for statistics reporting
- Call for maintenance and repair work
- Assume additional duties directed by nursing manager or supervisors.
Requirements
- Minimum GCE ‘N’ Level
- Good communication and interpersonal skill
- Computer literacy
- Preferably has experience in healthcare setting
