Coach is a leading design house of modern luxury accessories and lifestyle collections, with a long-standing reputation built on quality craftsmanship.
Defined by a free-spirited, all-American attitude, the brand approaches design with a modern vision, reimagining luxury for today with an authenticity and innovation that is uniquely Coach. All over the world, the Coach name is synonymous with effortless New York style.
A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive.
Role Overview
You demonstrate ownership for the store by maximizing store productivity and profitability. You develop plans to achieve sales and productivity goals, and work closely with the Retail Director to evaluate market information and create strategies that can impact store results.
You lead by example, sets the tone for the store, and provides feedback to their team that will result in more efficient, productive, and profitable stores that exceed Coach Service expectations
Responsibilities:
- Takes ownership and accountability for store productivity and sales plans forecast
- Creates a high energy, sales and service focused environment
- Oversees the Coach Service environment within the store by offering constant feedback on service behaviors
- Manages relationships key stakeholders for smooth execution to achieve sales
- Consistently manages physical store environment to ensure that visual merchandising and store maintenance standards are met
- Identifies underperforming store staff and takes focused action to manage development or counseling
- Recognizes and values individual performance and communicates appropriately
- Develops plans to address key business issues, and utilizes plans to impact business and achieve desired results
Requirements:
- Minimum 1 to 3 years Store Management experience in retail or service industry
- Experience working in a fast-paced retail environment.
- Ability to inspires team to meet and exceed performance standards
- Proficient in Microsoft Excel, Word, and Outlook
- Excellent client service and communication skills
- Fluent in Mandarin; ability to converse with Mandarin speaking clients
- Comfortable with flexible work schedule to meet the needs of the business, including nights, weekends and holidays
- Strong customer focus, good relationship with maintenance vendors/contractors.
Coach is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law.
Visit Coach at www.coach.com
