Tuition Centre in Ang Mo Kio Requires Customer Service & Admin Executive
Responsibilities:
As the Customer Service & Admin Executive, you will be required to
1.1.1. Centre Management: Greet and welcome students and parents in a friendly and professional manner. Maintain a neat and organized centre.
1.1.2. Handle customer enquiries and feedback: You will be responsible for handling customer inquiries (including but not limited to phone, text, walk-in, social media, or email enquiries) and all customer feedback, ensuring that all customer issues are resolved in a timely and satisfactory manner. Escalate complex issues to the Operations Lead when necessary. Ensure a high level of customer satisfaction.
1.1.3. Communications: Provide timely, accurate and comprehensive information regarding our programs, schedules, and fees. Update students and parents on any changes in class schedules or events.
1.1.4. Process student, course registration, and payment matters:You will be responsible for processing student registration and payment matters, ensuring that all transactions are completed accurately and in a timely manner. Payment matters include churning out billing invoices and sending them to the parents on a monthly basis.
1.1.5. Manage and maintain student and staff records: You will be responsible for managing and maintaining student and staff records via our iEduCentre system, ensuring that all information is accurate and up to date.
1.1.6. Establish and maintain good relationships with both prospective and existing customers: You will be responsible for establishing and maintaining good relationships with both prospective and existing customers, including providing personalized service, addressing their concerns promptly, and following up with them on a regular basis.
1.1.7. Assist tutors in any administrative matters when necessary: Including but not limited to the printing of class notes and mailing of study materials to students.
1.1.8. Events and Promotions: Assist in organizing events and promotional activities to attract new students and retain existing ones. Collaborate with the marketing team to implement marketing strategies.
1.1.9. Centre Logistics and Management: You will be responsible for managing the monthly pantry supply order (including F&B and Cleaning Equipment) and coordinating with the cleaning company to ensure that the centre’s cleanliness is well-maintained. You are also expected to ensure the centre’s basic cleanliness on a day-to-day basis.
1.1.10. Assist in ad-hoc matters when necessary:You will be expected to assist in ad-hoc matters as necessary, including providing support to other departments and staff members as needed.
Requirements:
- Minimum Diploma
- Working hours : 4 weekdays (12.30pm to 9pm) + 1 weekend (9am - 7pm)
- Passionate in customer service
- Confident and tactful in handling customer’s needs
- Strong interpersonal and communication skills
- Positive work attitude, self-driven, independent, team player with a strong service mindset
- Meticulous and systematic with administrative procedures
- Skilled in basic office skills (excel, word) and computing skills
- Prior experience in frontline customer service jobs will be a bonus
- Able to handle difficult customers confidently
