Prestige Automobile Brand
Attractive Remuneration and Benefits
Career Development Opportunities via various routes
Job Description:
Our client is offering a vacancy for a Guest Relations Officer within the Sales and Customer Excitement team. He is responsible for providing an unparalleled customer experience to our customers.
The successful candidate will deliver a professional, prompt and best-in-class service experience to customers to create excitement and build trust that enables customers’ satisfaction.
Responsibilities:
- Welcome the customers warmly, assist them on their needs at the Studio and create a lasting atmosphere that enables customers’ satisfaction. This includes offering refreshments to the customers; and the confidence to pro-actively approach and converse with customers for a welcoming front-of-house experience
- Handle all customer queries in a professional and timely manner through the different communication touchpoints (in-person, phone call, e-mail or online chat) and distribute to colleagues for follow-up (if needed)
- Provide customers with information on all the products and services (such as New cars, Pre-owned Cars, Lifestyle products, etc) available through the Studio
- Assist in the promotion and sales of Products and Services such as Lifestyle which includes the handling of transactions
- Obtain and record customers’ information and enquiries in the CRM system with high accuracy
Requirements:
- Prior experience in a similar front-facing role, hospitality, luxury retail, or airline industry would be advantageous
- A team player with excellent communication, immaculate presentation, and interpersonal skills, able to interact and communicate effectively with internal and external stakeholders
- A consummate understanding of luxury and customer service
- Confident and charismatic personality with great attitude towards customer
- Attention to detail and ability to prioritise and multitask
- Required to perform shift work including weekday evenings, weekends & public holidays
EA License No: R1988835
EA Personnel No: R22104771
