Job Responsibility
1 To support Account Servicing Team in the day-to-day sales operation matters which includes servicing, co-ordinating and follow-up on job specifications to ensure 100% customers’ satisfaction.
2 Liaise with inter-departments in co-ordinating jobs in progress.
3 Responsible for the booking in and tracking of jobs and work closely with production and project operation team.
4 To ensure prompt and punctual submission and approval of all claims/reports and fulfil all areas of responsibilities as a team member.
5 To follow-up and work closely with Accounts Department in minimizing unbilled jobs, load-in jobs, overdue payment and bad debts collection.
6 Any other responsibilities/tasks assigned by his/her superior.
7 Undertake and assist ad-hoc projects when required.
Customer Support
1 To handle incoming calls, sales enquiries and service walk in customers.
2 Establish and maintain good rapport and relationship with valued customers.
3 To facilitate with various departments in resolving customers’ complaints and operational issues to achieve customers’ satisfaction.
4 To assist new sales staff in jobs processing and co-ordination.
5 To work with Traffic Team in the required sales operational support.
Job Requirements (Min. Qualification / Experience, Skills, Competencies, Other requirements)
1 Minimum 1-2 years of working experience in customer service support function.
2 Positive attitude and an independent team player.
3 Have great initiative and sense of responsibility.
4 Effective multi-tasking abilities with good communication and problem solving skills.
5 Well versed with the production processes, procedures and workflow.
6 Able to work under pressure, long hours, on weekends or as and when required.
7 Abide to rules and regulations set by the Department and Company.
